CASE STUDY www.hcltech.com HCL’s agile maturity journey with a large US-based Financial Services Company helped reduce defects by 85% and time-to-market by 50% Client description Client is a US-based Financial Services Company focused on providing banking, investment, and insurance to people and families that serve, or served in US Federal agencies. Background The client faced tough competition from industry peers and sought faster time-to-market with higher quality assurance. They also needed a partner who could help adopt agile methodologies and cross-train the development team in multiple technologies to deliver improved customer experience. Business challenges and objectives Along with competitive peers and quality, client had following objectives in sight: • Offshore involvement in release planning • Scrum Master role at Offshore/ Near shore • Agile role-based certifications • 100% compliance on agile ceremonies Solution HCL provided multiple solutions and methodologies to the client to help achieve the objectives. These included: • Adoption of Agile 2.0 framework • Offshore Agile Lab • Webcam for daily standups, planning, and retro • Telepresence communication for agile ceremonies • Singe tool adoption – Rational Team Concert • Nearshore agile work area • Offshore Proxy Scrum Masters • Scrum of Scrum connecting Geo
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Client description Background Business challenges and ... · Business challenges and objectives ... • Offshore Agile Lab • Webcam for daily standups, planning, and retro • Telepresence
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CASE STUDY
www.hcltech.com
HCL’s agile maturity journey with a large US-based Financial Services Company helped reduce defects by 85% and time-to-market by 50%
Client description Client is a US-based Financial Services Company focused on providing banking, investment, and insurance to people and families that serve, or served in US Federal agencies.
BackgroundThe client faced tough competition from industry peers and sought faster time-to-market with higher quality assurance. They also needed a partner who could help adopt agile methodologies and cross-train the development team in multiple technologies to deliver improved customer experience.
Business challenges and objectivesAlong with competitive peers and quality, client had following objectives in sight:
• Offshore involvement in release planning
• Scrum Master role at Offshore/ Near shore
• Agile role-based certifications
• 100% compliance on agile ceremonies
Solution HCL provided multiple solutions and methodologies to the client to help achieve the objectives. These included:
• Adoption of Agile 2.0 framework
• Offshore Agile Lab
• Webcam for daily standups, planning, and retro
• Telepresence communication for agile ceremonies
• Singe tool adoption – Rational Team Concert
• Nearshore agile work area
• Offshore Proxy Scrum Masters
• Scrum of Scrum connecting Geo
CASE STUDY
• Agile Academy – Role-based trainings
• SQUAD team to oversee quality
• Enterprise agility – 100% Agile
Key Engagements The project kick-started in Feb ’11 with the adoption of Agile 2.0 and an Agile Lab set up offshore.
Key engagement highlights over two years is represented in the set of project maturity diagrams below:
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Business BenefitsHCL set a new benchmark on key parameters that helped the client achieve the following benefits:
• Defect count reduced by 85%, from 12000 to 2000
• 6-fold increase in the number of UI screens
• 40+ services enabled through agile, which is three times the number while using non-agile technology
• Faster time-to-market (TTM) – 50% reduction in TTM using agile methodology