Click to edit Master title style Open bookings & corporate travel World Travel Fall Symposium| Jay Richmond, Amadeus North America | October 4, 2013.

Click to edit Master title style

Open bookings & corporate travel

World Travel Fall Symposium| Jay Richmond, Amadeus North America | October 4, 2013

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Introduction

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Jay! About

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AmadeusAbout

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OUR

To be the leading provider of IT solutions that enable success in the travel and tourism industry

MISSION

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We connect the travel ecosystem

Travelproviders

IT & distribution business

Travelsellers

Travelbuyers

Shared resources Platforms & apps Data center Customers Sales & marketing

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Six North America locations

Miami, Fla. & Executive Briefing Center

Chicago, Ill.

Boston, Mass.Toronto, Ont.

Tucson, Ariz. Dallas, Texas

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Amadeus’ value proposition:

Optimize & enhance the corporate travel journey

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Open bookings?

So … what exactly are

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Leakage vs. permissive

Approved “open bookings” vs. “rogue” traveler

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CHALLENGESWITH OPEN BOOKINGS

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•Schemes exist, but room for error

Capturing booking data

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• Pre-trip approval• Disruption management • Duty of care• Quality control• Policy compliance• Structured workflows to

run corporate programs

Missing data required for …

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•Content not available in the managed channels

•Cheaper in the “wild”

Content issues

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•Self-booking UIs not evolving•Traveler’s favorite suppliers missing from managed programs

Search & shopping issues

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The GDS view: evolution needed

•Architecture•Search & shopping tools•Meet traveler needs & desires•Open systems•Agility required for market demands

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Impact on distribution?

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Amadeus’ view on open bookings

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TTR / ETR

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Supplement traditional distribution content

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Amadeus:Travel industry integrator

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• Synergized• Streamlined• Open systems• Amadeus-owned data center

Amadeus

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Jay’s view on open bookings

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Drivers

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Empower

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A different way?

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CONCLUSIONS

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Thank you!

Amadeus North America locations

Miami, Florida

Amadeus North America, Inc.

3470 NW 82 Avenue

Suite 1000

Miami, FL 33122

Chicago, Illinois

Amadeus North America, Inc.

121 West Wacker Drive

Suite 910

Chicago, IL 60601

Boston, Massachusetts

Amadeus North America, Inc.

307 Waverly Oaks Road

Suite 401

Waltham, MA 02452

Tucson, Arizona

Amadeus Revenue Integrity, Inc.

3530 East Campo Abierto

Suite 200

Tucson, AZ 85718

Dallas, Texas

Amadeus North America, Inc.

5950 Sherry Lane

Dallas, TX 75225

Toronto, Ontario

Amadeus North America, Inc.

14 Duncan Street

Suite 301

Toronto, ON Canada M5H 3G8

Jay RichmondHead of Corporate Product and InnovationAmadeus North America, Inc. [email protected]

We look forward to partnering with you to achieve great results!