Click on start to begin! 00 of 01Start Welcome to the module two in the Technology Fundamentals series: TYPE OF CALLS. By Now, you would have successfully.

Click on start to begin!00 of 01 Start

Welcome to the module two in the Technology Fundamentals series: TYPE OF CALLS.

By Now, you would have successfully learnt to install Spectrum on your PCs.

In this module we will cover some basic concept of how Pop Ups are generated and also to help you understand the functions and features of the standard five pop-ups that appear on screen for each type of call.

Introduction

00 of 02

Upon completion of this module, you will be able to: Access Standard Pop up information of each

practice and use them effectively.

Learning Objectives

Practice Info

Roster

Triage

PracticesThe Call Pop Up displays practice Information, roster details,

triage notes, linked practices and servicesYou can access call popup by clicking on this button

00 of 03

Services

Types of Pop ups

00 of 04

Practice Info

Roster

Triage

Practices

Services

Let’s begin to understand a little bit more about these five standard popups.

Click on each block to know more !

See the next lightbox slide for text boxes.

Types of Pop ups

Practice InfoThis is the first section. The Practice Information section contains the

following details:

The Practice Opening Hours and Days

The Practice contact details such as fax, mobile number and phone number details

The list of general practitioners along with their contact details

Text boxes for the slide number 5

Click on next to continue

Practice Info

Data Transferring Confirmation dialog box (Figure 2.93) will appear and asking for the user’s confirmation to transfer data. Click this button to proceed.

Click on back to continue

Click on Back button should bring the user

to slide number 5

RosterThis is the second section. You can view the rota detail(s) of practices and clinics . It also contains the following details:

Today’s Notes shows the current day details.

Practice Notes shows the practice notes.

Area Notes shows the notes related to the respective area notes.

Text boxes for the slide number 5

The roster details will be shown till specified additional time. After that time it will be removed from the call

popup screen and new roster details will appear in its place. Click button from the top right of the section to

view the complete roster details

Click on back to continue

Click on Back button should bring the user to slide number 5

TriageThis is the third section. You can view the triage notes interpolated by the user for organization/practice.

It shows the practice(s) and their relevant address details along with opening and

closing hours.

Text boxes for the number 5

Click on back to continue

Click on Back button should bring the user to slide number 5

PracticesThis is the fourth section. The Practices different organizations/practices will be listed along with their contact details

and opening hours.

You can click the practice name (hyperlink) given at the top of each practice pane. After clicking practice/organization name the application will redirect user to the Practice Information section

Text boxes for the previous slide

Click on back to continue

Click on Back button should bring the user to slide number 5

ServicesThis is the fifth section. To view the list of available services of linked organizations/practices you can select Services tab from the

header

On this section all the available linked services will be shown in their respective panes. Each

service contains address, contact and opening hours of the service.

Text boxes for the number 5

Click on back to continue

Click on Back button should bring the user to slide number 5

Knowledge Check

00 of 05

You want to look at customer level information for James.

Click the Tab on the screen to view the practice(s) and their relevant address details along with opening and closing hours.

HCM: Please provide a high quality screenshot for the learner

Yes!

Using the Tabs is definitely the best way to move around in Call Popup Section. As they will take you directly to where you’re wanting to go.

Oops!

See the correct answer shown here. Using the Tabs is definitely the best way to move around in Call Popup Section. As they will take you directly to where you’re wanting to go.

00 of 05

So now you know what we’re going on about when we talk about how to access Standard Pop up information of each practice and use them effectively.

Understanding this stuff will help to you navigate Spectrum system so we can provide our callers with great service in a secure manner.

It’s a Wrap!