Click OK . Click Close . Close Network and Dial-up Connections'.

R E S I D E N T I A L D S L S E R V I C E S

TABLE OF CONTENTS

INTRODUCTION TO DSL...........................................................................................................................3

RESIDENTIAL DSL RESTRICTIONS.......................................................................................................5

DSL MODEM SETUP...................................................................................................................................6

SETUP FOR WINDOWS 95/98....................................................................................................................9

SETUP FOR WINDOWS NT......................................................................................................................13

WINDOWS 2000 PROFESSIONAL SETUP............................................................................................18

SETUP FOR WINDOWS ME.....................................................................................................................22

SETUP FOR WINDOWS XP......................................................................................................................24

SETUP FOR MACINTOSH (OS 8.X/9.X).................................................................................................26

SETUP FOR MACINTOSH OSX..............................................................................................................28

PROTECT YOUR PC..................................................................................................................................29

TROUBLESHOOTING GUIDE.................................................................................................................31

CONTACT US..............................................................................................................................................32

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INTRODUCTION TO DSL

What is DSL?

DSL (digital subscriber line) allows high-speed data access over a standard phone line, also known as a POTS (plain old telephone system) line or a twisted copper pair. Since it works over existing telephone lines, DSL high-speed Internet access is very affordable, and its speed is ideal for home office applications and multi-player gaming.

How does DSL work?

DSL modems use digital coding, allowing as much as 99% more capacity on a normal phone line, without affecting your normal telephone service. This increase in capacity allows you to surf the Internet and talk on the telephone or send a fax - at the same time - without a separate telephone line.

Will DSL affect my normal phone service?

It is recommended that you have a phone filter on every phone device connected to your phone line, except your DSL modem, to minimize the possibility of static on your phone line.

Nauticom provides phone filters at no additional charge.

Phone devices include: Standard phones Wall phones Dial-up modems Fax machines Answering machines Caller ID boxes Any other equipment attached to the phone line

If you have a home security system or phone system, contact Nauticom for direction. Specific precautionary measures must be taken to ensure that your home security system is not affected by the DSL signal, and that it will not interfere with the DSL signal. Security system services require that systems be tested any time a change is made to your phone line. Your system should be tested with the assistance of the security service following the DSL installation.

What if I have multi-line phones in my home?

In houses that have jacks wired for multiple phone lines, DSL must be installed on the first line of a multiple line phone jack. In-line filters will not function properly on the second or third lines of multi-line jacks.

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We recommend you contact your local telephone company to discuss DSL networking solutions if you currently have multi-line phones in your house or are considering purchasing multi-line phones.

What are the advantages of DSL?

No second phone line required - simultaneous Internet and voice/fax capabilities over a single telephone line

Uninterrupted, high-speed Internet access which is always on-line Cost-effective solution for residential customers, small businesses, and home offices Data security that exceeds similar technologies Reliability of telephone service connectivity Stability of pricing structure Static global Internet address Nauticom provides professional, home-town Internet access In-house Technical Support, 24-hours-a-day, 7-days-a-week

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RESIDENTIAL DSL RESTRICTIONS

Nauticom Residential DSL Subscribers agree not to host any server in conjunction with DSL connectivity. In the event that a subscriber attempts to host a server on the Nauticom network, without consent from Nauticom Systems Administration and/or in the absence of a signed Nauticom Business contract, Nauticom may suspend/terminate DSL services and/or increase fees associated with the user's DSL agreement without notice. Exceptions to this policy may be granted assuming that the subscriber makes his request in writing, listing the following details:

Software to be installed and run on server. Purpose of server (testing, educational, telecommuting to office, etc.). Statement that any server connected to said DSL line will not be used:

To run any business or gain any profit With the intent to allow open mail relay With the intent to distribute unsolicited mass email (spam) To run an open proxy server In a manner which consumes an excessive amount of bandwidth on

Nauticom's network and/or systems as determined by Nauticom at its sole discretion.

The subscriber agrees that Nauticom may request at its discretion, at any time during the length of service, the removal of any server or system connected to the DSL line. This request may be made verbally or in writing.

If said request is not responded to within the requested time period or if Nauticom is unable to contact the subscriber to make said request, Nauticom may, at its discretion, suspend DSL access immediately. If service is suspended, reactivation of service may take up to 2 weeks. Nauticom is not liable for any monetary loss resulting from suspension of service. All requests may be sent via email to [email protected].

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DSL MODEM SETUP

WESTELL™ DSL MODEM SETUP

Plug a phone line into the telephone wall jack that has been set up for DSL. Plug the other end into the DSL modem port labeled 'Line'. DO NOT place a filter on the telephone line connected to the 'Line' port.

Plug one end of the ETHERNET cable into the network card of your computer. Plug the other end into the ETHERNET port of the DSL modem. Note: the ETHERNET port looks like a normal telephone jack, but is larger in size.

Finally, attach the power supply cord to the modem and plug it into an electrical outlet.Your DSL modem setup is now complete

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PARADYNE™ DSL MODEM SETUP

Plug a phone line into the telephone wall jack that has been set up for DSL. Plug the other end into the DSL modem port labeled ‘Line’. DO NOT place a filter on the telephone line connected to the ‘Line’ port. Filters should only be attached to the port labeled ‘Phone’.

Plug one end of the ETHERNET line (the red cable that came with your DSL modem) into the network card of your computer. Plug the other end into the ETHERNET port of the DSL modem. Note: the ETHERNET port looks like a normal telephone jack, but is larger in size.

Finally, attach the power supply cord to the modem and plug it into an electrical outlet.

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Your DSL modem setup is now complete. Note: If your modem has an available port labeled “Phone”, you can also plug a fax machine or telephone in to this port.

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SETUP FOR WINDOWS 95/98

Double click Network.

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Click Start. Select Settings, and click Control Panel.

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Select the ‘Configuration tab’. Select the TCP/IP Protocol attached to your Network Card. Click Properties.

Select the ‘IP Address’ tab.

Select Specify an IP address.

Next to ‘IP Address’ enter your DSL IP address (located on your DSL Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter 255.255.255.224

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Select the ‘WINS Configuration’ tab.

Select Disable WINS Resolution.

Select the ‘Gateway’ tab.

Under ‘New gateway’ enter your gateway address (located on your DSL Account Form)

Click Add.

---------- When you are prompted, please click yes to re-start your computer. --------------

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Select the ‘DNS Configuration’ tab.

Select Enable DNS.

Next to ‘Host’, enter your login name (located on your DSL Account Form).

Next to ‘Domain’, enter “nauticom.net”.

Under ‘DNS Server Search Order’ enter “198.190.226.3” in the top box. Click Add.

Again in the top box, enter “198.190.226.30”. Click Add.

Under ‘Domain Suffix Search Order’ enter “nauticom.net” in the top box. Click OK.

Click OK again.

You may be asked to insert your Windows 95/98 CD or diskettes.

SETUP FOR WINDOWS NT

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Click Start. Select Settings and click Control Panel.

Double-click the Network Control Panel icon.

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Select the ‘Adapters’ tab. Make sure your Ethernet card is listed here. If it is not listed, please refer to the original installation documentation, which was included with your network card.

Select the ‘Protocols’ Tab. Verify that the TCP/IP Protocol is installed. If the TCP/IP Protocol is not installed, click Add. If the TCP/IP Protocol is installed proceed to the section “TCP/IP is Installed”.

TCP/IP IS INSTALLED

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Select TCP/IP Protocol. Click OK.

Select TCP/IP Protocol. Click Properties.

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Select the ‘IP Address’ tab.

Select Specify an IP address.

Next to ‘IP Address’ enter your DSL IP address (located on your DSL Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter 255.255.255.224

Next to ‘Default Gateway’ enter your gateway address (located on your DSL Account Form).

Select the ‘DNS’ tab.

Under ‘Host Name’, enter your login name (located on your DSL Account Form).

Under ‘Domain’, enter “nauticom.net”.

Under ‘DNS Server Search Order’ enter “198.190.226.3”. Click Add.

Then enter “198.190.226.30”. Click Add.

Under ‘Domain Suffix Search Order’ enter “nauticom.net”. Click Add.

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Select the ‘WINS Address’ tab. The only option that should be selected is Enable LMHOSTS Lookup.

Select the ‘Routing’ tab. Make sure ‘Enable IP Forwarding’ is not checked. Click OK. (Note: if a window appears stating “At least one network must have a WINS Address. Do you want to continue?”, select Yes. A WINS server address is not necessary)

WINDOWS 2000 PROFESSIONAL SETUP

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Double click Local Area Connection.

Click Start. Select Settings and click Network and Dial-up Connections.

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Click Properties.

Verify that the Internet Protocol (TCP/IP) is installed. If the Internet Protocol (TCP/IP) is not installed, click Install. If the Internet Protocol (TCP/IP) is installed proceed to the section “TCP/IP is Installed”.

TCP/IP IS INSTALLED

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Select Internet Protocol (TCP/IP). Click OK.

Select Internet Protocol (TCP/IP). Click Properties.

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Select Use the following IP address.

Next to ‘IP Address’ enter your DSL IP address (located on your DSL Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter 255.255.255.224

Next to ‘Default Gateway’ enter your gateway address (located on your DSL Account Form).

Select Use the following DNS server addresses.

Next to ‘Preferred DNS server’ enter “198.190.226.3”.

Next to ‘Alternate DNS server’ enter “198.190.226.30”.

Click OK. Click Close.Close ‘Network and Dial-up Connections’.

SETUP FOR WINDOWS ME

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Double-click My Computer.

Double-click Control Panel.

Double-click Network.

Select TCP/IP -> Your Network Card.

Click Properties.

Select ‘Specify an IP address’.

Next to ‘IP Address’ enter your DSL IP address (located on your Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter 255.255.255.224.

Select the ‘Gateway’ tab.

SETUP FOR WINDOWS XP

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Under ‘New Gateway:’ enter your gateway address (located on your Account Form).

Click Add.

Select the ‘DNS Configuration’ tab.

Select Enable DNS.

Next to ‘Host’, enter your login name (located on your Account Form).

Next to ‘Domain’, enter “nauticom.net”.

Under ‘DNS Server Search Order’, in the top box, enter “198.190.226.3”.Click Add.

In the same top box, enter “198.190.226.30”. Click Add.

Under ‘Domain Suffix Search Order’ enter “nauticom.net” in the top box.

Click OK.

Click OK again.

Click Yes when prompted to restart.

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Click Start.Select and click Control Panel.Double-click Network and Internet Connections.

Double-click Network Connections.

Under ‘LAN or High-Speed Internet’ right-click Local Area Connection.

Select and click Properties.

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Select ‘Use the following IP address:’

Next to ‘IP Address’ enter your DSL IP address (located on your Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter 255.255.255.224

Next to ‘Default Gateway’ enter your gateway address (located on your Account Form).

Select Use the following DNS server addresses.

Next to ‘Preferred DNS server’ enter “198.190.226.3

Next to ‘Alternate DNS server’ enter “198.190.226.30

Click OK. Click Close.Close ‘Network Connections’.

Select Internet Protocol (TCP/IP).

Select and click Properties.

SETUP FOR MACINTOSH (OS 8.x/9.x)

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Select the Apple menu. Click Control Panels.

Select TCP/IP.

The TCP/IP Control Panel:

Next to ‘Connect Via’ select Ethernet.

Next to ‘Configure’ select Manually.

Next to ‘IP Address’ enter your DSL IP address (located on your DSL Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter “255.255.255.224”

Next to ‘Router Address’ enter your gateway address (located on your DSL Account Form).

Next to ‘Name server addr.’ enter “198.190.226.3” and hit return. Enter “198.190.226.30”.

Under ‘Search Domains’ enter “nauticom.net” and hit return. Enter “nauticom.net” again.

Close the TCP/IP window. Click Save Changes.

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SETUP FOR MACINTOSH OSX

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Click System Preferences in the Dock.

Click Network.

Under ‘Multiple Configurations of a Port’, verify that you have ‘Built-in Ethernet’. If you do not have ‘Built-in Ethernet listed here, click Advanced. Select Built-in Ethernet:

Select the ‘TCP/IP’ tab.Next to ‘Configure:’ select Built-in Ethernet.

Next to ‘IP Address’ enter your DSL IP address (located on your Account Form, xxx.xxx.xxx.xxx).

Next to ‘Subnet Mask’ enter “255.255.255.224”

Next to ‘Router’ enter your gateway address (located on your Account Form).

Under ‘Domain Name Servers’ enter “198.190.226.3” and hit return. Enter “198.190.226.30”.

Under ‘Search Domains’ enter “nauticom.net” and hit return. Enter “nauticom.net” again.

Click Save to complete the configuration.

PROTECT YOUR PC

Install and regularly update [check for updates daily] antivirus software. Scan your hard drive [weekly at minimum].

Antivirus software helps to keep your computer free of infection from viruses, worms, and Trojans. Further, most anti-virus sites provide the option for email notifications for medium and high risk viruses.

We recommend one of the following vendors for up-to-date software and virus information:

http://www.symantec.nethttp://www.mcafee.comhttp://www.cert.orghttp://trendmicro.com

Install firewall software on each computer in your home

Personal Firewall Software acts as a barrier between your computer and the Internet, helping to block out viruses, worms, Trojans, and unauthorized access to your computer and files. The software runs on your computer like any other software package. Its function is to inspect every packet of data leaving or entering your system and to deny or allow this traffic. The absence of firewall software on your computer may allow your computer to be vulnerable to infection or invasion.

It is best that you research and give consideration to the security required for your computers. There are many packages available on the Internet for a minimal fee.

Software firewalls are available from several vendors, including: http://www.symantec.net http://www.mcafee.com http://www.zonelabs.com http://blackice.iss.net

Zone Labs offers a free version of Zone Alarm personal firewall software at: http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp

Corporate Firewall Solutions

If you are on a network running several computers, you may want to consider a hardware firewall to eliminate the cost of multiple software licenses. Many routers have built-in firewall capability, configurable by your company's Network Administration. If your company does not have a Network Administrator -or- if you are a Network Administrator seeking firewall options, feel free to contact the Nauticom Sales Staff at 724-933-9800 for router and router installation pricing.

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Windows Updates

Check for updates for your Windows operating system and for Microsoft Office weekly at minimum! Microsoft frequently releases patches to security holes and vulnerabilities that are found in its software. If you don't obtain and install these updates to an affected computer, your computer is vulnerable to attack and/or infection.

Add the following Microsoft web sites to your Favorites: http://windowsupdate.microsoft.comhttp://office.microsoft.com

Microsoft update sites will scan your computer for uninstalled updates and will let you know which are critical for installation. Be sure to install all critical updates. You may have to restart your computer following each update to fully install the updates or patches.

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TROUBLESHOOTING GUIDE

1. All cords and connections are snug and plugged in to the proper places.

2. There is nothing between the phone jack and the DSL modem [no splitters or phone filters between the wall jack and modem]

3. Reboot the machine[s] using the DSL connection.

4. Check TCP/IP settings for the network card that the DSL connection is using.

5. No LINE light? Check all of your phone line connections. Unplug the power supply to the modem, leaving it unplugged for a full five (5) minutes. Plug the power in after five (5) minutes has elapsed. If the LINE light does not come on within two (2) minutes, please contact Nauticom Technical Support.

Filters should NOT be placed between the DSL modem and the wall jack. Do not run the telephone line into a surge protector or use any type of line splitter, as these will affect the DSL connection.

6. No Ethernet Light? Check the Ethernet cable to ensure that it is plugged in. If this does not correct the problem, contact the manufacturer of your computer or network card for instructions on reinstalling your network card drivers. Be sure to inform the service representative that you have a DSL connection.

7. Alarm Light on? Please contact Nauticom Technical Support. An alarm light may indicate that your DSL modem needs to be replaced.

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CONTACT US

General Information:Ph: 724-933-9800Fax: [email protected]

Billing Department:724-933-9854

[email protected]

Technical Support:Ph: 724-933-9853Fax: 724-933-9533

[email protected]

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