CLC Members' Seminar 5 March 2015 - Elephants don't forget - Martyn Adams

How we ran our ‘Elephants don’t forget’ pilot!

Martyn Adams Blended Learning Development Manager

Background information

• Clever Nelly is the knowledge retention tool from Elephants don’t forget.

• Nelly ensures that what you train your people they genuinely learn, helps with retention of knowledge & helps you target your future training more precisely.

• Nelly massively increases ROI on all your training activities and drives better business performance .

• Elephants don’t forget actively supports genuine charitable organisations CLC members have a highly preferential offer

• Pilot scheme usually £1000 for 50 employees

• £250 for CLC members

Questions Results

Why we Embarked on the Pilot

• Richmond Fellowship is currently investing in alternative approaches to traditional learning methods with the following aims:-

• To increase knowledge of all employees,

• To improve knowledge retention of all employees,

• To reduce the current high cost of delivering learning to a large employee group whilst increasing overall standards.

Nelly seemed to fit the bill!

How We Did it

• ‘Nelly’ was given access to our induction/ mandatory learning materials (inc. eLearning) so that they could produce the question bank.

• The questions were then sent to me to check – some changes were made.

• A master copy of guidance and eMails for managers & participants were provided by ‘Nelly’ for us to edit to suit our target audience.

• Support provided was timely and excellent.

How We Did it After identifying the pilot group we took the following steps;

• Meetings with the Locality Managers and Team Leaders to explain the system - Face to face or by telephone.

• Emails introducing Nelly, which included a link to a promotional video on You Tube were sent out to managers

• The information about the pilot was cascaded down through team meetings & locality meetings.

• All participants were able to contact either ‘Nelly’ or myself at anytime to discuss preliminary concerns.

Countdown to Pilot Build up excitement & anticipation

• Emails - 1st round - two weeks prior to commencement with guidance for participants….

• 2nd round - 1 week prior to commencement…

• 3rd round - 2 days before …

Some Observations …….

• Feedback so far is that people enjoy using Nelly and it has become an integral part of their work day.

• One complaint sent to Nelly very early on in the pilot. No other complaints. Speaks volumes!!

• Some issues with timings of questions for people with dyslexia were resolved immediately – time allowed increased

Some more observations …

• Having done a preliminary analysis the overall feeling is that Nelly will provide a big return on investment.

• Learning interventions can be individually designed and targeted.

• Induction & compliance learning (or any other learning) can commence from day one ……

• Unnecessary, one size fits all cost heavy training can be avoided.

Cold Hard Facts!

Cold Hard Facts!

Nelly’s Observations • This has worked so well because RF took my advice to heart and was

very thorough in positively engaging the end users

• Engagement & utilisation was spot on the global average of 83%

• Some users with lower scores experiencing “selective participation”

• Knowledge levels 57% and starting to dip which is just above the average at 90 days.

• Over the next few months users that remain 80% + engaged will significantly improve their knowledge scores.

• RF will know who needs remedial training interventions and in what subject matter and can ensure that they spend training budget where there is a proven need.