Class it outsourcing short presentation

Agenda

1) The company

2) IT Services

3) Differentiators

Agenda

1) The Company

2) IT Services

3) Differentiators

• Established in 2001• Management with previous experience in IT

business solutions acquired in companies as PCNET and Vodafone

• Technical Department with over 200 years accumulated experience in IT&C sector

• Modern approach on motivating the team (there are no employees, only partners)

• Revenue for 2007 (estimated): 1.500.000 Euro

The first IT Outsourcing company exclusively dedicated to the

companies operating in Romania

The Company

• Vision“become favourite company for Outsourcing IT&C services in Romania and if this will drive us to the first place in the market until 2010, it will be a recognition of accomplishing of our objective ”

• Mission”we are contributing to the success of the companies activating in Romania by supplying complete IT services, at the highest quality standards and personalised for the specific business of our clients”

The first IT Outsourcing company exclusively dedicated to the

companies operating in Romania

The Company

• Rompetrol• Coca Cola• Generali Romania• Merck

Sharp&Dohme• Foreign Investors

Council• Sema Real Estate• Credit Zone• HTI• EMI• Deloitte

Over 100 companies from various fields: financial, legal, media, production, retail, services,

brokerage

Representative customers

• UPM Romania• Sanoma Hearst

Romania• Business Publishing

Group• PKF• Compass

Consulting• Dale Carnegie

Training• Romanel• Douglas

Agenda

1) The Company

2) IT Outsourcing Services

3) Differentiators

• Professional Help Desk for users• By telephone (registering, primary identification,

solving)• Interventions (identification, escalation, solving)• Full time / half time dedicated network

administrator/s

• Implementation/administration of 2nd and 3rd level infrastructure

• Local Communications (LAN)• External Communications (WAN)

• Implementation/administration of centralised services

• Servers SO Windows 200x Server, Linux (Unix), etc• Dedicated equipments: SANs, etc

• Documentation and Inventory/Printing Management

• Monitoring infrastructure and services in real time

IT Outsourcing

IT Outsourcing Services

• Organised and modern approach using an electronic Trouble Ticketing System that ensures:

• Complete documentation of the whole technical support process

• Detailed monitoring of the situations observed/noted by users

• Obtaining reports regarding the service’s performance

• Increased efficiency through interactive and in real time approach and together with the user, and implicitly through carrying on a training on-the-job

• On-site intervention guaranteed from the point of view of the time of reaction and solving the situation

• Proactive reaction to observed/noted situations by using the history of the interventions

Professional Help Desk

IT Outsourcing

• Experienced specialists, experts in communications, certified by equipments and solutions producers: Cisco Systems (CCNA, CCNP), Allied Telesyn, Nortel, AMP.

• Testing/Reception of physical access and transport infrastructure

• Implementation and administration of access infrastructure and communications transport and guaranteeing non-stop functionality on SLA (Service Level Agreement) basis:

• Uptime Level• Emergency Planning

• Implementation of carrier-grade solutions, that will optimise the existent infrastructure

L2/L3 Infrastructure Mgm

IT Outsourcing

• Professional implementation and administration of OS:

• Guaranteed security, professional back-up, optimisation

• Implementation and administration of Windows 200x Server services:

• Active Directory: Domain Controller + Policy• Exchange Server, MS Sql,

• Implementation and administration of Linux services:

• Email: SMTP - sendmail, postfix, qmail , POP3, IMAP

• Web: apache, tux• Data bases: (MySQL, PostreSQL), SNMP

• Experienced specialists certified by: Microsoft (MCSA, MCSE), CompTIA, Linux (RHCE) which guarantee the services rendered according to the SLA.

Centralised Services Infrastructure

IT Outsourcing

• Approach according to standards, one-time or permanently updated in conformity with the changes occurred, available at any moment on a secure platform

• Complete documentation of the IT system:• Communications network L1/L2/L3 and above• Services Server (configuration, functionality)• Work Stations

• Complete management of the IT base• Hardware• Software (licences)

• Efficient printing solutions

Documentation and Inventory Management

IT Outsourcing

Infrastructure and Services monitoring

IT Outsourcing

• Supervising in real time of the infrastructure and services

• In case of problems, sending immediate warning by phone, e-mail or SMS or

• Identifying the problem and first level of technical support

• Escalation at the service provider with Ticket• Monitoring of the resolution of the problem• Optional, supporting hands-on in the

supervised locations• Supervising of SLA with the providers of

data and voice communication services

• Design access and transport communications network

• VPN solutions for remote access• Primary security• Operational policies

• Implementation/Configuration/administration• Backup, etc

• Cost efficient:• Acquisition• Communication

• Selection/implementation of solutions

We use our experience and expertise to support your business

Consultancy

Agenda

1) The Company

2) IT Outsourcing Services

3) Differentiators

Complete documentation, secure available online

Differentiators

Well-informed and strategic approach

Advantages

• For each client will be draw up together with the management, a document comprising IT politics and procedures. This will offer full information regarding the IT infrastructure and the way it will be managed.

Thank you !