Presented By: Bob Bentz March 18, 2015 Presented To:
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Presented By: Bob Bentz
March 18, 2015
Presented To:
Our Silver Anniversary - Established July 15, 1989
Stability- Still owned by two original partners - VP Engineering with ATS since 1995
International - Philadelphia 1989- London 1992- Toronto 1993- Prague 1997- Taipei 1998
Experienced - Over 55,000 IVR Programs established
Super Bowl XXVII Champions
With the King of Pop
Capacity is not an issue
CLASS ACTION EXPERIENCED
Work with Class Action Administrators Direct with Law Firms
HeadquartersPhiladelphia
DevelopmentPhiladelphia
Bar Harbour, MaineCapetown, South Africa
Prague, Czech Republic
OfficesPhiladelphiaLondonToronto
Prague
Sales Offices Austin
Des Moines
Toronto
OUR EQUIPMENT BREAKS
But, Chances are,
You’ll never notice
Because
We Take Murphy’s Law Very Seriously
Carriers
Locations
Equipment
Software
Power
Plus,◦ You’ll have all of our mobile phone numbers…
Just in case
Bob Bentz Frank Butler
• Online Real Time• Calls by Date• Minutes by Date• Calls by Day• Call Length• Menu Access
Reports• Area Code Reports
Financials• Initial Investment • Engineering • Pro Voice • Monthly Line Leasing • Call Processing• Call redirects • Call capture & transcription
IVR Tips And our Exclusive Recommendations
No options apply
Can’t remember options
Don’t understand options
Provide same info twice
Personal interruptions end call
Voice jail
Good Design Enables Technology
Aligns with company image
Professional voice aligns with target market
4 or less options
Concise conversational language that is easily understood
Consistent language
Describe action, then key press
Don’t Disconnect after user error
Effective opening prompt
System refers to itself as “I”
(Personal connection instead of machine)
Let caller know how much to go to complete survey
Tested thoroughly
Call when most beneficial to consumer Call when most likely to answer:
◦ Weekends◦ Nights◦ Testing
Display Caller ID ◦ People answer based on this ◦ What is Best Display? ◦ Blocked or Private is lowest choice
Option to reschedule call ◦ Don’t have all information available, like blood pressure◦ “Call me back in 15 minutes”
Voicemail Detection ◦ Play different message
Custom Data ◦ Give ID # on call
Compliance with FTC Telecommunication Standards and Do Not Call Lists
Short Code Long Code Text Chat
98% of all text messages are read within four minutes of receipt. (MMA)
• Geo-Targeting• Geo-Conquesting• Job Title Targeting• Email Database Targeting• Dayparting
NO WASTE!
B to B
Why ATS?
ATS 26 years IVR experience
Bob and Frank 47 years of IVR experience
Award-winning service bureau
Redundancy
Mobile expertise
Deal with owners
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