City of Arroyo Grande RFP Banking and Merchant Servicesmedia.csmfo.org/wp-content/uploads/2014/08/Bank-RFP-City... · 2014. 8. 11. · A 4. The City currently has one Hypercom T7

City of Arroyo Grande RFP – Banking and Merchant Services

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Additional information and answers to questions posed by potential proposers

Q 1. Is the City willing to use a separate vendor for “strictly” Merchant Processing and no banking

responsibilities, or does the responder have to provide banking related processes, etc?

A 1. As specified in the RFP the City reserves the right to award multiple contracts if it is deemed

to be in the best interest of the City to do so. Therefore, some sections of the RFP may not be

applicable if a vendor is providing solely merchant services, such as being a member of the

Federal Reserve System or processing LAIF transactions. For a merchant services only vendor,

the City would minimally expect the vendor to be in good standing, capable of providing the

services sought by the City and agree to assign experienced and dedicated staff that is committed

and capable of servicing our account.

Q 2. Does the City charge a surcharge or impose any fee for paying with credit card? If not, is the City

willing to charge a convenience fee?

A 2. The City does not currently charge a fee for using a credit card. The City Manager is

agreeable to exploring the option.

Q 3. Does the City own, rent or lease its hardware for Merchant Processing?

A 3. Own.

Q 4. What Brand and model number(s) does the City use as its Point of Sale system currently?

A 4. The City currently has one Hypercom T7 Plus terminal for credit card transactions at the

front counter at City Hall. It is the only credit card terminal in the City and the only transactions

that are paid using a credit card are payments for Utility (water and sewer) bills.

Q 5. Referring to services other than Utilities, could you delineate which departments are interested in

exploring this?

A 5. The City would be interested in exploring accepting credit cards for a number of transactions

including, but not limited to, business licenses, planning and building permits and fees, police

permits and fees, recreation programs and other miscellaneous services.

Q 6. Does the City participate in the Lower Discount Rate offered by VISA?

A 6. We are unaware of a Lower Discount Rate and don’t believe that we are participating in it,

but please see attached Merchant Statement for current fees and charges for credit cards.

Q 7. What is the City’s current deposit time for credit card transactions?

A 7. We are unsure.

Q 8. Does the City have to batch out each day’s transactions?

A 8. Yes, the current system automatically batches each day’s transactions at midnight.

City of Arroyo Grande RFP – Banking and Merchant Services

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Q 9. How many Merchant ID’s does the City have?

A 9. One

Q 10. Please provide the 12 month average balance for the existing General Account and Payroll

Account.

A 10. We try to actively manage the cash in the account to maintain a balance of approximately

$500,000. However, the City is willing to consider alternatives to this based on proposals.

Q 11. Does the current bank charge FDIC fees now?

A 11. Yes.

Q 12. Overnight Sweep Account Facility – Could you expand on your current sweep activities?

A 12. We do not currently utilize overnight sweep activity.

Q 13. Does the City of Arroyo Grande have plans to install parking meters in the next five years that

would increase coin deposits?

A 13. At this time, the City does not have any plans to install parking meters in the next five

years.

Q 14. Does the proforma need to be in the format as presented in Attachment A or can the bank use its

own?

A 14. In order to compare services and pricing, we would prefer the format to be substantially as

presented in Attachment A, but will accept other formats.

Q 15. How many checks does the City currently write per month (this is blank on Attachment A)

A 15. The City writes approximately 400 checks per month. We apologize for missing this on

Attachment A.

Q 16. There are a number of services listed on Attachment A that are nil in volume; is this an indication

that the City does not use the service?

A 16. Yes. Attachment A includes a wide range of services that may be available; however, the

City does not necessarily utilize all of them. In some cases, such as positive pay, the City is not

currently using the service but may be interested in implementing it in the future. We are also

looking for the banking services vendor to provide the City with ideas on how to be efficient,

innovative and use technology to our best advantage.

Q 17. What type of online banking platform does the City utilize?

A 17. The City currently uses Bank of America’s CashPro system. In addition, water and sewer

customers can pay their bill online utilizing a system provided by the City’s vendor (Dataprose)

for utility bill printing and presentment.

City of Arroyo Grande RFP – Banking and Merchant Services

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Q 18. What are the approximate number of transactions and volume for Visa, M/C, Discover and Amex?

What is the number of transactions and volumes for Pin Debit? What is the percent of transactions for

key enter and card holder present with the card swiped?

A 18. Please see attached merchant statement for approximate volumes, fees and charges.

+7 Bankof America r( - - - - Merchant Servkes - - - - P 0 BOX 6600 - HAGERSTOWN. MD 21741 - =

109219 1 AT0.386 lW218100WOllZ~0701A3P0041CPIN0011108437~016ffiO5189 378 01 WOW0 CITY OF ARROYO GRANDE 300 E BRANCH ST ARROYO GRANDE CA 93420-2706

Page 1 of 5 THIS IS UOTA BILt Statement Per~od 08/01/13 - 08/31/13 Merchant N~moer XX4301323138498559

--

Customer Service Website - BusinessTrack.com Phone - 1-800-430-7161

P 4 Total Amount Submitted

Third Party Transactions

Adjustments 0.00

Fees Charged* -$4,352.71

Total Amount Funded to Your Bank $1 26,675.83 See page 2 for Key Definition of Terms +Fees Charged Summary Total Includes Interchange Chargss (IC), Service Charger (SC) and Fees

All anlollnts shown are in IJ S funds

(Amount Submitted - Th~rd Party) + ChargebacksIReversais +Adjustments + Fees Charged =Amount Funded

P.0.80X 6600. HAGERSTOWN. MD 21 741

Key Card Processing Terms in Plain Language

Total Amount You Submitted -The total dollar amount of Interchange Charges - These are the variable fees charged card transactions submitted and processed during the by Card Organizations for pmcessing transactions. Factors that Statement Period. affect Interchange Charges include card type, information

contained in the transaction, and howlwhen the transaction ThirdParty Transactions -These are transactions that are was processed. passed directly to third party service providers for processing and/or funding. Common third-parties include American Service Charges - Also known as Discount Rate; the amounts ~xpress@ and Discove6'. charged to authorize, process and settle card transactions.

ChargebackslReversals -Those transactions that are Fees - The range of transaction-based andlor fixed amounts challenged or disputed by a cardholder or card-issuing bank. charged for specific card processing services. A chargeback equals the transaction amount that is disputed by the cardholder or card-issuing bank. A Reversal is the amount Total Amount Funded to Your Bank -The total dollar that was initially resolved against the merchant, but has amount of creditedlpaid to your account transactions during subsequently been resolved in favor of the merchant. the Statement Period.

Adjustments - The amounts credited to, or deducted from, your Merchant Number - The unique account number assigned to account to resolve processing and billing discrepancies. every merchant and merchant location. You'll find it at the top of

your statement.

%' . . . .. . . .., ~ .T.w.--m,--- -.~-.-.~.-:,.*--- .w....-'.-A- ~ ~

P.O.BOX 6600. HAGERSTOWN, MD 21741 -.

- YOUR CARD PROCESSING STATEMENT - - - - - - -

Merchant Number 430132313@498559 Page 3 of 5 - Customer Sew~ce Webslte - BuslnessTrack cam Statement Period 08/01/13 - 08/31/13

ezei!e Phone - 1-800-430-7161

, , . ~ .

(Totnl Sales Y~L I Suhm~tted - Rerunils = Tolal Amount You Submitted)

Card Type

Mastercard Visa Discover Dinem JCB

Total

Date Batch Subnillad Numbsr

08101113 08/02/13 08103113 06/04/13 06/05/13 08/06/13 08/07/13 06/08/13 08/09/13 08/1OH3 08/11113 08/12/13 08/13/13 08114113 08115113 08H6113 08117113 08/19/13 06/20/13 08/21/13 OB/2Z13 08123113 08124113 08125113 08/26/13 08/27/13 08/28H 3 08/29/13 08130113 08/31/13

Total

Total Gr-s SalasYw Submlled Refunds Tolal Amount You Submilled

Average Ticket nems A"~ount I tem Amunt Item Pvmunt

Third Psrty Tranrractlons

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00

t ii~ilustm,:nli i I - i es Charged = /\mouni Funded

Chargabacksl Date Reversals A~ustmsnla Feas Cham& Funded

0.00 0.00 0.00

Funded h o u n t

$2.697.35 -52,150.42 $4,607.1 1 $2.483.74 $1.153.09 $4.863.68 53.003.92 $2,654.82 $2.628.48 $2.916.66

5880.20 $1,110.41 $1.828.92 $1.334.09 $1,575.64 $1,211.78 $2.588.64

$426.95 $2.335.54 $1.681.69 $2.543.15 $2,474.51 $2.086.07 $1.517.96

$376.47 52.346.72 $1.519.62 $3.267.03

$64,548.13 $6.063.97

$126,675.83

'Certain fees atid charges may relate to a pilor perloci

P.O.BOX 6600. HAGERSTOWN. MD 21741

Merchant Number 4301323138498559 Page 4 of 5

Customer Service Website - BusinessTrack.oom Slatement Period 08/01/13 - 08/31/13 Phone - 1-800-430-7161

Data sat& Subdttsd Submitted Mastarcard W u Dlaw&r Dlmm JCB

................ L -- - 07/31/13 000000317800 $795.68 $1.901.67 0.W 0.00 0.00

08101113 000000017800 5808.42 $1.393.87 0.00 0.W 0.W 08102/13 W000W27800 $310.49 $4,072.48 $224.14 0.03 0.00

08/03/13 WWO0037800 $419.16 $1.907.37 $157.21 0.W 0.W

08104113 WWOOM7800 $305.34 $847.75 0.00 0.00 0.W

08105113 00000W57800 $1.412.01 $3.451.67 0.00 0.00 0.00

08108113 OOWOWB7800 $694.67 $1.931.81 $377.44 0.W 0.02

08/07/13 W0000077800 $186.09 $2.265.23 U03.W 0.W 0.00

08108113 OOWOW87800 $707.80 $1,827.05 $03.63 0.W 0.00

0809113 000000097800 $1.307.10 $1.292.13 $317.43 0.W 0.00

08H OH3 000W0107800 $407.94 $472.26 0.00 0.00 0.00

O8H1113 000000117800 $183.95 $671.74 $254.72 0.00 0.W

08112113 W0000127800 0.00 $1.828.92 0.00 0.W 0.00

08113113 000000137800 $187.86 $1.146.14 0.W 0.W 0.W

08/14/13 000000147800 $199.59 $1,378.05 0.00 0.W 0.00

0811Y13 000000157800 $527.50 $66428 0.00 0.W 0.00

08115113 000000167800 0.00 $2.588.64 0.W 0.00 0.W

08118113 000000187800 $150.53 $276.42 0.00 0.00 0.00

08119113 000000197800 0.W $2.335.54 0.00 0.00 0.W

08120113 000000207800 $88.00 $1.593.69 0.W 0.W 0.00

08121113 WMXH)217600 $854.87 $1,@88.28 0.W 0.00 0.00

08122113 000000227800 SlW.40 $1.470.11 S9W.W 0.00 0.W

08123113 WMXH)237800 0.W $2,086.07 0.00 0.W 0.W

08124113 000000247800 0.00 $1.517.96 0.00 0.W 0.00

08125113 000000257800 0.00 $376.47 0.W 0.W 0.00

08/26/13 000000267800 $208.67 $2.138.05 0.00 0.00 0.00

08127113 000000277800 $97.22 $1.321.91 $100.49 0.00 0.00

08128113 000000287800 $1.342.97 $1,924.06 0.00 0.W 0.W

08129113 000000297800 $19,023.24 $42.186.95 $3.437.94 0.W 0.00

08130113 000000307800 5581.70 55,482.27 0.00 0.W ~ --

0.W - -

Sub Totals * $30.905.20 $94.056.84 $6,068.50 0.W . " 0.00 .I_* ., , , ' . -*:<*.:::.: .: ' .. ~- -

Total . , ,i. ,~

Tmuct lon Data Nst h u n t T- P0st.d Dsserldlon Posted I .. .............. - ........

FEE 08/31/13 SUPPORT PACKAGE FEE . . TRAN* Cii6.i.i -0is500

-1 2.45 FEE 08131113 MC NENVORK ACCESS AUTH FEE -2.44 FEE 08131113 MC PROCESSING INTEGRITY FEE 10 TRANGACTIONSX~ k5&0 -0.55 FEE 08131H3 VISA MISUSE OF AUTH FEE J.ZTRANSACTIONSAT lG660 -1.53 FEE 08131113 ACQL~RER PROCESSOR FEE C ~ O * 203 PJ~NSA~ONSAT ' ,018500 -3.96 FEE 08131113 ACQUIRER PROCESSOR FEE DBlPP 297 TRANSACTIONS AT .0155W 4.8P

. . . . . . . . . . . ,-,- .. ------.= .................... --.-,, - .. P.O.BOX 8600, HAGERSTOWN. MO 21741

i Marchant Nllmhar 4301323138490559 - - . . . . . . . . - . . . . .- . . . . . . ~ ~~~ ~~~~ - - - Customer Service Website - BusinessTrack.com - - Phone - 1-800-430-7161

Page 5 of 5

Statement Period 08/01/13 - 08/31/13

Transaction Type

FEE FEE

INTERCHANGE INTERCHANGE

INTERCHANGE INTERCHANGE

INTERCHANGE INTERCHANGE

INTERCHANGE INTERCHANGE INTERCHANGE

INTERCHANGE INTERCHANGE

SERVICE SERVICE

SERVICE

SERVICE SERVICE

SERVICE SERVICE

SERVICE

Date Posted

08/31/13

08/31/13 08/31/13

Description

MASTERCARD AUTH FEE 125 TRANSACTIONS AT ,100000

VlSA AUTH FEE 500 TRANSACTIONS AT ,100000 DISCOVER AUTH FEE 31 TRANSACTIONS AT ,100000

T O T M FEES , . , ASSESSMENT FEE ADJUSTMENTVISA NETWORK FEE CNP 2 4 7

AUG 00191-TRANSACTION CLEARED AT UTILITY WLDMC 1

AUG BB153-TRAN CLEARED AT CHECK CARD DEBlTlPREPAlD MC 1 AUG 08193-TRANS CLEARED AS COMM CARD ELEC - TAX EXEMPT COM VI 2 AUG BB193-TRANS CLEARED AS COMM CARD ELEC - TAX EXEMPT ENH VI 4

AUG BB193-TRANS CLEARED AS COMM CARD ELEC - TAX EXEMPT SIG VI 2 AUG 66187-TRAN CLEARED AS CPS ECOMM BASIC DEBITIPREPAID VI 2

AUG 00219-TRANSACTION CLEARED AS CORP / BUSINESS CARD COM VI 2 AUG BBIW-TRANSACTION CLEARED AT REWARDS 2 REWVI 54 AUG BB19O-TRANSACTION CLEARED AT REWARDS 2 SlG Vl 75 AUG BB080-TRANSACTION CLEARED AT SIGNATURE PREFERRED CP VI 28

AUG BB618-TRANSACTION CLEARED AS UTILITIES- PREMIUM Dl 1 TOTAL INTERCHANGE

MASTERCARD SALES TRANS FEE 114 TRANSACTIONS AT ,300000

VlSA SALES TRANS FEE 450 TRANSACTIONS AT ,300000

DISCOVER SALES TRANS FEE 28 Ti?ANSACTIONS AT ,300000

DISCOVER SALES DISCOUNT ,023400 DlSC RATE TIMES $6.086.50 DISCOVER DATA USAGE FEE 28 TRANSACTIONS AT .01850O

MASTERCARD SALES DISCOUNT ,023400 DlSC RATE TIMES $30.905.20 VlSA SALES DISCOUNT ,023400 DISC RATE TIMES $94.056.84 MC LICENSE VOLUME FEE .OW050 DISC RATC T'L"E= =10,905.20

TOTAL SERVICE

GRAND TOTAL

Net Amunt posted

-12.50

-5O.W -3.10

41.13 -44.67

4.61 4.93

-18.55 -121.99

-22.25 1 . 8 4

-18.44 -406.78

-M0.53 -285.40

4.80 ~-1SBP.m

-34.20 -135.00

-3.40

-141.98 4.52

-723.18

-2200.93 1.55

-3245.74

4,890.76

See www.BuslnauIracly91? to review details of your statement.

P.O.BOX 6600. HAGERSTOWN, MD 21741