CITY HALL - October 19, 2011

Council votes 11-4 in favour of the garbage and recycling master plan

CITY HALL - OCTOBER 19, 2011

City Council asks the Public Service to prepare a comprehensive waste management plan (2010) Speak Up Winnipeg

Nine months of city-wide public consultation

Participated by more than 2,500 citizens

GARBAGE AND RECYCLING MASTER PLAN

Services include Weekly garbage and recycling cart collection Bi-weekly yard waste collection Cost = 14 cents a day - charged on water bills

GARBAGE AND RECYCLING MASTER PLAN

TRASH TALK:The City of Winnipeg’s new collection systemPR IN THE NEWS

All residential propert ies in the City of Winnipeg have switched to the new collection system

City reports that their 311 contact centre received thousands of complaints about service deficiencies This includes 100 homes that were

never serviced

http://winnipeg.ctvnews.ca/residents-face-ongoing-delays-for-garbage-recycling-collection-as-contractor-misses-deadline-1.1003125

CURRENT SITUATION

KEY PLAYERS

Mayor Katz & City Councillors

Darryl DrohomerskiEmterra Group

KEY PLAYERS & PUBLICS - MAYOR KATZ & CITY COUNCILLORS

Councillors that have been the most vocal about the issues: Paula Havixbeck – Charleswood – Tuxedo John Orlikow – River Heights – Fort Garry Brian Mayes – St Vital

Key publics: Citizens of the City of Winnipeg Media City departments & employees

KEY PLAYER & PUBLICS - DARRYL DROHOMERSKI

Manager of Solid Waste Services Held position since 2008

Key publics: Citizens of the City of Winnipeg Media City departments & employees

KEY PLAYER & PUBLICS – EMTERRA GROUP

Holds the City’s garbage and recycling contract for five years Formally known as International Paper Industries In business for about 30 years Service cities in B.C., Manitoba and Ontario Has had issues in the past with poor services in

other cities

Key publics: Citizens of the City of Winnipeg Media City departments & employees

First piloted in the northwest area (Feb 2010) Delivery of Carts and start of services

August 1, 2012 - AutoBin areas Six-week program to remove 5,400 AutoBins Approximately 24,000 residential families in the northwest area Issues with overflowing AutoBins and illegal dumping

October 1, 2012 Remaining 165, 000 residential properties converted Southeast and Northeast area of the city

NEW COLLECTION SYSTEM

User guides (available in different languages) Calendar Complimentary yard waste compostable paper bags User guide

311 contact centreSocial media – Facebook & appVideos

COMMUNICATIONS

Week 1 October 3: City sends out media release saying they predict some

possible issues so crews will be out later than usual

TIMELINE

Week 2 Mayor Katz and Coun. Havixbeck speak out about the new collection system

Residents speak out to the media Say they don’t know what to do about their missed collections

Oct 10 - another City media release sent out saying the crews are a half a day to a day late in some areas

City sets deadline for Emterra to be back on schedule: Oct 14

TIMELINE

Water and Waste Facebook page

Media

October 19 - The Winnipeg Sun

WHAT RESIDENTS ARE SAYING

Week 3 Oct 14 – Drohomerski tells media that as of Sunday night missed

services are generally done with buuuut . . .

http://www.cbc.ca/video/watch/News/Canada/Manitoba/ID=2291476598

Coun. Orlikow and Coun. Mayes speak out about the issues Counc. Mayes calls for special meeting to address these issues

Oct 19 – City’s new deadline for Emterra to catch up on missed collections, but these aren’t met

Emterra tells media that they have been advised by the City to no longer comment on the issue

TIMELINE

Entire areas missed for collection services Discrepancy in information

Breakdown in communication Residents didn’t know when they were going to be serviced

Question of accountability – who’s responsible?

Question of whether the department planned properly Missed collection Yard waste

ISSUES

KEY MESSAGES

Mayor Katz & Ci ty Counci l lors The system is new and has

flaws Emterra should be accountable

Darry l Drohomerski The system is new and has

flaws Emterra and residents should

be accountable The garbage issue isn’t that bad

and they have been upfront about the situation

The new collection system is low costing

Emterra Group Trying their best to catch up Want to provide a good service

Drohomerski said in one interview that they were up front about the new collection system issues – do you agree?

How do you think the city could’ve communicated the new collection system better?

What do you think should be done at this point to improve the system?

Because this is a new system do you think this was handled properly by the key players?

QUESTIONS