City and County of Swansea Sustainable Swansea – fit for the future 1
Dec 31, 2015
Content
1. What is Sustainable Swansea?2. What are we aiming to deliver?3. What has worked well so far?4. Challenges and Risks5. What we plan to do next
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Sustainable Swansea AimsSustainable Swansea – fit for the future, is our 3/5
year plan for changeSustainable Swansea focuses on:
Core future purpose of the CouncilTransformation of services and the model of deliveryGreater collaboration with others, including residentsAnd sustainable solutions, with prevention at its heart
It will deliver medium term savings (current target is £70m next 3 years)
AND longer term change… sustainable principlesBudget Principles sit alongside this
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Sustainable Swansea…fit for the future
Standing up for Swansea
Difficult decisions
Residents playing their
part
Supporting those at risk
A different Council
Major cuts in funding
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Narrative
Sustainable Swansea… Framework
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1 Strategic Framework
4 Workstreams
14 Delivery Strands
Many Change Projects
Sustainable Swansea: Strategic Framework
Four elements for the overall future model for the Council…
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Core PurposeThe Council’s priorities
What we won’t doRelationship with residents
Future CouncilLook and feel of the CouncilOur future operating model
Our work on innovation
Policy FrameworkPolicies that guide our work eg:
co-operative principles, commissioning, customer contact,
prevention
Medium Term Financial Plan3 year spending plans
How we manage pressuresHow we link funding to outcomes
Sustainable SwanseaStrategic Framework
Sustainable SwanseaBudget Principles
Everything is included Engagement
We will have less money Demonstrating efficiency
Cutting Red Tape Full cost recovery
Increased income Different models of delivery
Supporting those at risk Evidence base
Sustainable outcomes Personal Responsibility
Delivery ProgrammePeriod of review:
Cross Council workshopsWhat are others doing?Ideas from across the Council
Delivery Programme agreed by Cabinet:4 workstreams14 delivery strands55+ projects for change and savings
Circa £50m opportunity over 3 yearsPlus cost avoidance to reduce demand for
services in the long term11
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Efficiency
•Continuous Improvement•Workforce•Support Services•Assets•Third Party spend•Income & Charging
New Delivery Models
• Customer contact
• Commission-ing services
• Collaboration• Community
action
Prevention
•Demand management•Early intervention
Stopping Services
•Council priorities•Future Council
Sustainable Swansea – fit for the future
Innovation
Day to dayefficiency
Everything that we do...
Committed savings
Sustainable Swansea
Sustainable Swansea covers all that we do
Service changeprojects
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Efficiency Workstream
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Aim: to be as efficient as we can be before services are cut
Delivery Strand Scope/ProjectsContinuous improvement
• Business as usual efficiencies• “Process busting”• Planned/targeted approach to LEAN
Workforce • Workforce Redesign• Reducing management layers• Reducing the Paybill: ER/VR, reduced
hours, changing terms and conditionsSupport Services • Centralise/consolidate business support
• Roll out self service
Efficiency Workstream
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Aim: to be as efficient as we can be before services are cut
Delivery Strand Scope/ProjectsAssets • Area Asset Reviews: disposals/shared space
• Fewer Offices/Agile Working• Community Asset Transfer
Third Party Spend • Control/compliance/better data• Pipeline of contract renewals• Contract management• Supplier relationship management
Income, Charging & Trading
• Charging Policy/Benchmarking• Increase in charges/full cost recovery• Trading surplus capacity• Sponsorship/Advertising
Aim: to use models of delivery which are cheaper or provide better outcomes
Delivery Strand Scope/Projects
Customer Services • Consolidate customer contact• New CRM/Telephony• Channel shift/digital by default
Commissioning • Reassess/evidence need for ALL services• Service redesign/innovation• Assessment of new models eg: trusts,
mutals, social enterprise, outsourcing, partnering, joint ventures
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New Models of Delivery Workstream
Aim: to use models of delivery which are cheaper or provide better outcomes
Delivery Strand Scope/Projects
Collaboration • Sharing back office services• Shared Transport Services• Pooled Budgets/Integration
Community Action • Build community capacity for self help• Increasing and targeting volunteers• Devolving services to community councils
or community groups
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New Models of Delivery Workstream
Aim: investment in early intervention and demand management to reduce costs/better outcomes
Delivery Strand Scope/ProjectsDemand Management
• Mapping current demand• “Changing the front door”: reducing
access to services, changing service levels• Social marketing campaign• Waste and recycling
Early Intervention • Prevention Fund• Child and Families Early help• Opportunities for Young People• Supporting Older People at home
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Prevention Workstream
Aim: stopping services that are not our core purpose or don't deliver worthwhile outcomes
Delivery Strand Scope/Projects
Council Priorities • Core Purpose of the Council• Review of priorities/new corporate plan• Budget Activity Reviews: stopping services
and/or spending lessFuture Council • Look and Feel of the Council
• New Operating Model/organisational changes
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Stopping Services Workstream
What has worked well
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• Positively received• More open than previously• Participation Cymru training
Engagement
• A platform for a much wider debate about the future
• Links to Future CouncilStrategic View
• We think it captures most things• Coherence and logic• Other big projects being aligned
Programme Shape
What has worked well
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• Around £16m in 2014/15• Efficiency savings easier to make – but
only gets us so farSavings
•Avoided compulsory redundancies in first round of cuts•But it hasn’t helped the message!
Redundancies
•Transformation Fund: backfill, training •Community Development Fund: pump priming community action•Prevention: innovative ideas
Funding for Change
Challenges and Risks
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• “It will go away”• “Someone else will fix it”• “Busy doing the day job”• Silo target culture
Ownership
• Everything remains a priority• Pace… we don't have time• Managing opposition… winning
hearts & minds• Impact assessment… striking a
balance
Decisions
Challenges and Risks
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• Resources… releasing people from the day job
• Skills/knowledge.. there are gaps – can we share?
• Analysis… modelling and data
Resources
• Managing inter-dependencies• Programming… we can’t do
everything at once• Balancing quicker efficiencies with
preparing the ground for prevention
Delivery
What we plan to do next
Maintain momentum and commitmentDeliver what we have said we will… credibilityTell more stories about what needs to change and
equip Members to do thisEstablish Sustainable Swansea as the day jobCore Purpose… establish a clear view about what is
not a priorityFuture Council:
Look and feel – what sort of Council do we want to be?Cultural change – innovation and personal responsibility
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What we need to do next
Be better at evidence based decision makingStart the re-commissioning process… a key areaCommunity action… create the appetite for
communities to do more themselvesUnderstanding demand… the long term solutionEngage partners… we face similar issuesMid year Budget Statement… in year decisionsEnsure we focus on what we will continue to do… we
will still be spending £1.5m per dayNot get distracted by reorganisation!
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