“CITUS ET CERTUS” 86 AW/JA 480-5911/5912. “CITUS ET CERTUS” Electronic & mechanical items Get Serial Numbers Video &/or Photograph items Take the video/pictures.

“CITUS ET CERTUS”

86 AW/JA480-5911/5912


• Electronic & mechanical items•Get Serial Numbers

•Video &/or Photograph items •Take the video/pictures with you

•Antiques (100 + years old)•Get an expert appraisal (at your own expense) in case item gets damaged

“CITUS ET CERTUS” 3

Jewelry

Coins

Stamp/card collections

Crystal

Collectors items

DON’T SHIP


High Value Items Must be:

Listed on pickup inventory

Substantiated


Things you pack yourself:

Make sure contents are listed on inventory

Review the inventory before you sign it



Control the pickup of your items

Watch the carrier fill out the inventory

Disagree? Document it!


Carrier must write adequate descriptions of contents

Make sure the contents of items not specific for that room is documented

Disagree? Document it!


•Have an agent if you are not available•The agent acts on your behalf

•You will be bound and responsible


•Most common complaints:

•Too many packers

•Too difficult to watch everything

• If you are overwhelmed call TMO and complain


You are in charge of your move!

Ensure your property is accurately reflected before the packers leave!


Otherwise known as “the pink form”

Fill out the front before the movers leave your house

Fill out the back if you discover damage/loss after the movers leave


The carrier must receive within 75 days of the date of delivery – not just put in the mail * Mail directly to carrier (with a return receipt)

File online w/in 70 days at https://claims.jag.af.mil

File at Base Legal Office w/in 70 days


File claim directly with the carrier w/in 9 months of the date of delivery – remember you must have notified carrier w/in 75 days

After 9 months, but no later than 2 years, file with the Air Force Claims Service Center (AFCSC) – depreciation will apply!

DON’T FORGET TO FILE YOUR PINK FORM AS DISCUSSED IN THE LAST SILDE


If move was done through DPS - Entire claims process to include giving carrier notice of loss or damage is done through DPS website

Notice of loss or damage is not annotated on the DD Form 1840/1840R (pink form)

The 75-day and 9-month timeframes that apply to FRV apply to DPS!


Prevent theft – don’t ship valuables in POV

Allow sufficient time to inspect at port when picking up * Annotate any damages on the DD Form 788

Don’t let inspectors at port rush you

Be wary of accepting payment for damages at port


If any damages, bring to nearest legal office to have an inspection done

File your claim with the AFCSC


Ramstein Legal Office – DSN 314-480-5911/5912

[email protected]

Claims Service Center – DSN 312-986-8044 1-877-754-1212 (toll

free) [email protected] https://claims.jag.af.mil

Smooth Move - https://aflsa.jag.af.mil/AF/CLAIMS

DPS – http://www.move.mil

“CITUS ET CERTUS” 86 AW/JA 480-5911/5912. “CITUS ET CERTUS” Electronic & mechanical items Get Serial Numbers Video &/or Photograph items Take the video/pictures.

Documents