Page 1
Lee Bushen – EMEA Tech Readiness
Patrick Irwin – EMEA Sales Readiness
Desktop Master ClassDecember 2016
Important – Webinar Audio
The audio for this webinar is available over VoIP. Just select the ‘Use Mic & Speakers’ option to listen to the webinar through your computers speakers.
To listen using your telephone select the ‘Use Telephone’ option. For local numbers click the ‘additional numbers’ link.
You will need to use
the Access Code and Audio PIN.
Top Reasons to move to Citrix Cloud
Page 2
Patrick Irwin Lee Bushen
Page 3
© 2016 Citrix Systems.3
Virtual Desktop Agents
Page 4
© 2016 Citrix Systems.4
Agenda
Introduction
What is Citrix Cloud ?Where do my servers go?
How secure is it?
What to do with my existing hardware, apps
and AD
Where do I login?Who looks after what?
What about HA?
Top Reasons to move to Citrix Cloud
Alex Balcanquall Interview
Competition!
XenApp &XenDesktop Service
Page 5
5© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add Why would I want to do this?
Page 6
6© 2016 Citrix | Confidential
The Age of Custom-Maintained Software is Ending
Page 7
7© 2016 Citrix | Confidential
IT is Undergoing a Cloud Transformation
On-premise
Installed SoftwareSoftware BuildersCapital Expenses
Transactional Sales
Cloud-First as-a-Service Service Brokers Operating Expenses
Subscriptions
Page 8
8© 2016 Citrix | Confidential
What Customers Asked For
Leverage Hybrid Cloud Environments
Adopt a Cloud-First Strategy
Overcome IT Constraints
No More Upgrades
Speed Time-to Value
Page 9
9© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
What is Citrix Cloud?
Page 10
10© 2016 Citrix | Confidential
Citrix CloudCloud-based management and delivery for all Citrix workspace technologies
Page 11
11© 2016 Citrix | Confidential
Service available nowService available soon
Secure Browser
LifecycleManagement
AppDNAExpress
IoTAutomation
3rd PartyServices
XenApp andXenDesktop
service
XenMobile ShareFile NetScalerGatewayService
Citrix Cloud: Uniting Delivery of All Citrix ServicesCloud-based management and delivery for all Citrix workspace technologies
Hybrid Cloud | Private Cloud | Any Public Cloud | Any Hypervisor
Page 12
12© 2016 Citrix | Confidential
Where Citrix Cloud HelpsReduction in overall complexity, infrastructure, time
TraditionalDeployment
IT E
ffort
Upgrade cycles
HW procurement
Capacity/sizing
Software set-up
App/OS Virtualization
SW maintenance
Admin time
App/OS Virtualization
Citrix CloudHybrid Deployment
Admin time
Software set-upHW procurement
Capacity/sizing
App/OS Virtualization
Citrix CloudCloud Deployment
Admin timeApp/OS Virtualization
Software set-up
Admin time
Page 13
13© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
Where are my servers located?
Page 14
14© 2016 Citrix | Confidential
XenApp &XenDesktop Service
XenApp &XenDesktop Service
Page 15
15© 2016 Citrix | Confidential
http://tools.cloud.com/
Page 16
16© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add How secure is it?
Page 17
17© 2016 Citrix | Confidential
• Hosted in Azure, AWS & Citrix’s datacenters, all in East US• More regions are on our roadmap
• All services are multi-instance and auto-scaling
• All storage is geo-replicated for DR
• 24x7 monitoring & alerting for security and availability
• We perform continuous backups and regularly test restore
• Backups are replicated to 2 secure secondary locations
• PII remains under customer control
Why should you trust us?
Page 18
18© 2016 Citrix | Confidential
• Citrix Cloud only stores metadata, such as:• Usernames• Application Names• Icons
• Sensitive data remains in the Resource Location, under the customer’s control:• Machine Images• User and Application Data
Security: Data at Rest
Page 19
19© 2016 Citrix | Confidential
• All data is encrypted with SSL while in transit
• HDX data (pixels, keystrokes, etc.) transit the NetScaler Gateway Service
• User credentials transit the cloud-hosted StoreFront, but are not persisted• Alternatively, StoreFront may be deployed by the customer to
encrypt credentials before they leave the customer’s premises
Security: Data in Transit
Page 20
20© 2016 Citrix | Confidential
Click icon to add picture
Initial Setup Demo
Page 21
21© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
How do my users get access?
Page 22
22© 2016 Citrix | Confidential
XenApp &XenDesktop Service
XenApp &XenDesktop Service
NetScaler Cloud Service
Page 23
23© 2016 Citrix | Confidential
XenApp &XenDesktop Service
XenApp &XenDesktop Service
NetScaler On Premise
Page 24
24© 2016 Citrix | Confidential
Click icon to add picture
Access Demo
Page 25
25© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
What parts do Citrix look after for me?
Page 26
26© 2016 Citrix | Confidential
XenApp &XenDesktop Service
XenApp &XenDesktop Service
Citrix Managed
Customer Managed
Page 27
27© 2016 Citrix | Confidential
• 24x7x365 support is available for customers with a valid Support agreement.
• Citrix Lifecycle Management• Citrix Blueprints – supported• Customer Blueprints – best effort only
• Contact Methods:1. Workspace Cloud Control Center2. Web (www.citrix.com/MyAccount)3. Phone (Severity 1 cases)
Citrix Cloud Support ServicesScope and contact methods
Page 28
28© 2016 Citrix | Confidential
What’s the availability?
• Service Level Goals published:• http://docs.citrix.com/en-us/citrix-cloud/overview.html
• Covers parts of the service under Citrix control
• Measure against goals at http://status.cloud.com
Page 29
29© 2016 Citrix | Confidential
DevOps – Canary Process
• 4-5 Day process to migrate customers to new code• If issues observed, hard stop until issue is resolved• Test State: Internal customers to verify deployment• Opt-In: Customers who have explicitly notified Citrix that they want latest stable code
as quickly as possible• Opt-Out: Customers who want to wait until 100% state is achieved
Page 30
30© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
High Availability of Cloud-BasedResource Locations
Page 31
31© 2016 Citrix | Confidential
Any Cloud
XenApp &XenDesktop Service
XenApp &XenDesktop Service
Citrix Managed
Customer Managed
Page 32
32© 2016 Citrix | Confidential
Availability Set
Azure Resource Location High Availability• Each Azure region has at least 5 separate Update
Domains and 3 separate Fault Domains.
• Creating Availability Sets ensures the machines in the set are distributed as much as possible amongst the Update and Fault Domains.
• Create an Availability Set for each delivery group to minimize the impact of an Update or Fault Domain Failure
Azure East US
DeliveryGroup 1
DeliveryGroup 2
Availability Set
Availability Set
Availability Set
Availability Set
Page 33
33© 2016 Citrix | Confidential
AWS Resource Location High Availability
• Each AWS region has 3 or more Availability Zones (designated by a letter) to provide isolation. Always choose at least 2.
• Create a subnet in each AZ with routes between them
• Deploy infrastructure components in each AZ
• Consider splitting VDAs for each delivery group across multiple AZs
us-east-1a us-east-1b
DeliveryGroup 1
DeliveryGroup 2
10.0.1.0/24 10.0.2.0/24
Catalog1A
Catalog2A
Catalog1B
Catalog2B
Page 34
34© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
Can I re-use my existing services?
XenApp 6.x Cloud
On-Prem Cloud
Page 35
35© 2016 Citrix | Confidential
XenApp &XenDesktop Service
XenApp &XenDesktop Service StoreFront consolidates
resources from Cloud and existing deployments
Page 36
36© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add StoreFront Consolidation & VDA
transfer Demo
Page 37
37© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
What about my Apps?
Page 38
38© 2016 Citrix | Confidential
Any Cloud
XenApp &XenDesktop Service
XenApp &XenDesktop Service
Citrix Managed
Customer Managed
ExpressRoute
Page 39
39© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add
Where do I put my AD?
Page 40
40© 2016 Citrix | Confidential
Any Cloud
XenApp &XenDesktop Service
XenApp &XenDesktop Service
Citrix Managed
Customer Managed
ExpressRoute
Multi-site AD or Trust
Date in the Cloud with ShareFile
Page 41
41© 2016 Citrix | Confidential
Drag picture to placeholder or click icon to add XenApp Resource Location in
Azure Demo
Page 42
42© 2016 Citrix | Confidential
What questions did we cover?
Why would I want to do this?What is Citrix Cloud?
Page 43
43© 2016 Citrix | Confidential
What questions did we cover?
How secure is it?How do my users get access?
What parts do Citrix look after for me?
Page 44
44© 2016 Citrix | Confidential
What questions did we cover?
Can I re-use my existing services?
What about my Apps?Where do I put my AD?
Where do I go from here?
Page 45
45© 2016 Citrix | Confidential
Alex BalcanquallCitrix Cloud Team
Page 46
46© 2016 Citrix | Confidential
Limited Time Promotion: Expires December 31, 2016
Page 47
© 2016 Citrix Systems.47
What Citrix Cloud component joins your resource location to Citrix Cloud?
Competition – Nest Camera or Jabra Web Conferencing Speaker
Page 48
48© 2016 Citrix | Confidential
Page 49
49© 2016 Citrix | Confidential