“Citizens Serving Communities” 2007 Civil Air Patrol National Board.

““Citizens Serving Citizens Serving Communities”Communities”

2007 Civil Air Patrol National Board2007 Civil Air Patrol National Board

““Citizens Serving Communities”Citizens Serving Communities”

Program ObjectivesProgram Objectives

Provide safe, effective aircraft for CAP missions Provide safe, effective aircraft for CAP missions Meet fair competition requirements Meet fair competition requirements Ensure aircraft maintenance cost “reasonableness”Ensure aircraft maintenance cost “reasonableness” Gather cost data & establish benchmarksGather cost data & establish benchmarks Reduce volunteer workloadReduce volunteer workload

““Citizens Serving Communities”Citizens Serving Communities”

Program ResultsProgram Results

Audit findings eliminatedAudit findings eliminated Aircraft maintenance quality improvedAircraft maintenance quality improved Better visibility of maintenance costs Better visibility of maintenance costs Expenditures go up initially, but decline Expenditures go up initially, but decline Better determine/forecast flying hour costsBetter determine/forecast flying hour costs Coordination improves substantiallyCoordination improves substantially

─ Contract administrators talk with contractorsContract administrators talk with contractors─ Contractors receive payments fasterContractors receive payments faster

““Citizens Serving Communities”Citizens Serving Communities”

Aircraft Currently Under ContractAircraft Currently Under Contract

Alabama 16Alabama 16 Congressional Sq 2Congressional Sq 2 Delaware 7Delaware 7 Florida 25Florida 25 Georgia 15Georgia 15 Indiana 8Indiana 8 Missouri 7Missouri 7 MaineMaine 6 6 New HampshireNew Hampshire

66

NER 2NER 2 New Jersey 9New Jersey 9 New York 14New York 14 Pennsylvania Pennsylvania 2020 Texas Texas 2828 Vermont Vermont 3 3 Rhode Island 3Rhode Island 3 Massachusetts 7Massachusetts 7 Connecticut 5Connecticut 5

Total 183Total 183

““Citizens Serving Communities”Citizens Serving Communities”

FY 07 ProjectionsFY 07 Projections

We have requests for quotes out to maintenance facilities in:We have requests for quotes out to maintenance facilities in:

Maryland Maryland 12 12 NebraskaNebraska 5 5 MichiganMichigan 9 9 OhioOhio 7 7 WisconsinWisconsin 1212 Colorado Colorado 1313 UtahUtah 6 6 IdahoIdaho 7 7 Montana Montana 4 4 Wyoming Wyoming 5 5

Total Aircraft 106Total Aircraft 106

““Citizens Serving Communities”Citizens Serving Communities”

Remaining for FY 07Remaining for FY 07

We have requests for quotes out to maintenance facilities in:We have requests for quotes out to maintenance facilities in:

Maryland Maryland 12 12 NebraskaNebraska 5 5 MichiganMichigan 9 9 OhioOhio 7 7 WisconsinWisconsin 1212 Colorado Colorado 1313 UtahUtah 6 6 IdahoIdaho 7 7 Montana Montana 4 4 Wyoming Wyoming 5 5

Total Aircraft 106Total Aircraft 106

By end of year FY07, well over 50% of the CAP fleetwill be under ConsolidatedMaintenance

““Citizens Serving Communities”Citizens Serving Communities”

ID

AZ

UT

MT

WY

NM

CO

AL

FL

SC

TN

KY

INOH

NC

SD

KS

NE

MN

WI

IA

IL

MO

AR

MS

OK

ND

OR

CA NV

WA

TX

PA

ME

VA

NY

LA

GA

MIRI

VT NH

MD

CT

HI

DE

NJ

AK

MA

WV

Contract

Pending

““Citizens Serving Communities”Citizens Serving Communities”

Who’s Next?Who’s Next?

SER: MS, TNSER: MS, TN GLR: IL, KYGLR: IL, KY SWR: AR, AZ, NM, OK, LASWR: AR, AZ, NM, OK, LA NCR: ND, SD, KS, MN, IANCR: ND, SD, KS, MN, IA PCR: AK, CA, OR, WA, NV, HIPCR: AK, CA, OR, WA, NV, HI

““Citizens Serving Communities”Citizens Serving Communities”

How Does it Start?How Does it Start?

Contract circlesContract circles─ Determine aircraft locationDetermine aircraft location─ Identify crossing boundariesIdentify crossing boundaries─ OutliersOutliers

““Citizens Serving Communities”Citizens Serving Communities”

CirclesCircles

United S tates of America

6576N- so ld96821

111Z Y

225TX66059

230TX

235TX737YP

239TX

247TX

778CP

982CP

4736N

8410E

9409L

9813L

98463

984CP

9879E

985CP

9510L

97596

979CP

99938

98913

99598

116CP6205H

1431M

4842G/ 9375Z98456

9436L

2939E

9472E

96844

7360C

9455X

737NM

352CP906CP

735CR/ 745CP99377

817CP917CP

9696L

98710

538C

54872/ 637CP901CP

800P

836CP

918CP

9577X

98502

99792

331S P

5367X/ 9676199842

62363788CP

96725

224J A

9677A

9747L

9864L

986CP

““Citizens Serving Communities”Citizens Serving Communities”

How does it start?How does it start?

Contract circlesContract circles─ Crossing boundariesCrossing boundaries─ OutliersOutliers

Wing identifies potential biddersWing identifies potential bidders NHQ sends requests for quotesNHQ sends requests for quotes Bids are scored and winners announcedBids are scored and winners announced Wings notified of successful bidderWings notified of successful bidder

““Citizens Serving Communities”Citizens Serving Communities”

Getting Up and RunningGetting Up and Running

Smoothing the bow waveSmoothing the bow wave─ Work airworthiness/safety of flight first Work airworthiness/safety of flight first ─ Cosmetics on subsequent visitsCosmetics on subsequent visits

Scheduling drop-off & pickupScheduling drop-off & pickup Write-ups/squawksWrite-ups/squawks On contract/off-contractOn contract/off-contract Needs vs. wantsNeeds vs. wants Monitor turn timeMonitor turn time

““Citizens Serving Communities”Citizens Serving Communities”

Product standardizationProduct standardization─ Exxon EliteExxon Elite─ Condor tiresCondor tires

Leveraging our sizeLeveraging our size

Getting Up and RunningGetting Up and Running

““Citizens Serving Communities”Citizens Serving Communities”

Procedural GuidanceProcedural Guidance

Once under contract, wings no longer pay repair facilitiesOnce under contract, wings no longer pay repair facilities Contractors send invoices directly to NHQContractors send invoices directly to NHQ FM will draw back wing minor maintenance fundsFM will draw back wing minor maintenance funds NHQ contract administrator responsible for paymentNHQ contract administrator responsible for payment Wing maintenance officers schedule/coordinate drop-off and pickup with repair facilityWing maintenance officers schedule/coordinate drop-off and pickup with repair facility During 100-hr/annual contract facilities coordinate with contract administrators, in During 100-hr/annual contract facilities coordinate with contract administrators, in

advance, for repairs that exceed $750 (parts and labor) advance, for repairs that exceed $750 (parts and labor)

““Citizens Serving Communities”Citizens Serving Communities”

Procedural GuidanceProcedural Guidance

50-hr oil change, light bulbs, other minor repairs and emergency repairs can be 50-hr oil change, light bulbs, other minor repairs and emergency repairs can be performed at non- contract facilities. If over $200 contact contract administrator.performed at non- contract facilities. If over $200 contact contract administrator.

Exxon Elite is the oil of choice—will assist contractor to get CAP discountExxon Elite is the oil of choice—will assist contractor to get CAP discount Use Condor tires ($69) not Goodyear Custom Flight IIIUse Condor tires ($69) not Goodyear Custom Flight III Contract administrator can assist repair facility in locating parts – but will not normally Contract administrator can assist repair facility in locating parts – but will not normally

buy them buy them Wing member should inspect aircraft prior to acceptance and sign or initial the invoice Wing member should inspect aircraft prior to acceptance and sign or initial the invoice

– work completed satisfactorily – work completed satisfactorily

““Citizens Serving Communities”Citizens Serving Communities”

Procedural GuidanceProcedural Guidance

NHQ covers MX related fuel/oil, travel expenses via NHQ covers MX related fuel/oil, travel expenses via the Form 108 process the Form 108 process

Covers ferry flight, post MX test, crew drop-off/pickupCovers ferry flight, post MX test, crew drop-off/pickup Include tail number of aircraft being supportedInclude tail number of aircraft being supported Coordinate POV travel, lodging or commercial travel Coordinate POV travel, lodging or commercial travel

with NOC and NHQ/LGwith NOC and NHQ/LG Program not cast in steel – there’s always room for Program not cast in steel – there’s always room for

improvementimprovement Share best practices and lessons learnedShare best practices and lessons learned

““Citizens Serving Communities”Citizens Serving Communities”

FundingFunding

FM will draw back all wing minor maintenance FM will draw back all wing minor maintenance fund balancesfund balances

A missionsA missions B & C missionsB & C missions Quarterly assessmentsQuarterly assessments End of year billsEnd of year bills

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Maintenance Ferry ReimbursementMaintenance Ferry Reimbursement

CAPF 108 reimbursementCAPF 108 reimbursement─ Crew drop-offCrew drop-off─ Pickup Pickup ─ ChaseChase─ WMIRSWMIRS

Ground transportation & lodgingGround transportation & lodging─ Pre-approval requiredPre-approval required

LGM will validate requests for reimbursementLGM will validate requests for reimbursement─ Wing reimbursed, not individualWing reimbursed, not individual

““Citizens Serving Communities”Citizens Serving Communities”

Concerns/IssuesConcerns/Issues

Wing paying invoices – not approved!Wing paying invoices – not approved! Managing end-of-year billingManaging end-of-year billing No-notice drop-offs and pickupsNo-notice drop-offs and pickups Abuse of maintenance sortiesAbuse of maintenance sorties Keeping NHQ in the loopKeeping NHQ in the loop

““Citizens Serving Communities”Citizens Serving Communities”