Page 1 of 58 CITIZEN’S CHARTER Philippine Embassy in Riyadh CITIZEN’S CHARTER Philippine Embassy in Riyadh 22 September 2012
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
CITIZEN’S CHARTER
Philippine Embassy in Riyadh
22 September 2012
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Citizen’s Charter
Philippine Embassy in Riyadh
1. Assistance to Nationals Section
2. Consular Section
3. Philippine Overseas Labor Office in Riyadh
4. Philippine Overseas Labor Office in Al-Khobar
5. Office of the Social Service Attaché
6. Social Security System
7. Pag-ibig
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Assistance to Nationals Section
ANS Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.: 01-4803662
ANS Hotline: +966 569893301
Office Working Schedule:
Saturday – Wednesday, from 8:00 to 5:00pm
MISSION
The Assistance to Nationals Section of the Philippine Embassy in Riyadh shall be the arm of the
Philippine Government in the protection of the welfare and promotion of the interests of Filipino
nationals in Riyadh, the Central Region and Eastern Region of the Kingdom of Saudi Arabia.
VISION
All Filipinos in Riyadh, Central Region and Eastern Region shall have their welfare protected
and interests promoted through a dedicated team of case officers serving round-the-clock
discharging their duties with utmost professionalism, integrity, competence and honesty.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services
Issuance of the “No Objection Certificate” for the shipment of remains of deceased Filipino nationals
Who may avail of the service
1. Employer of the deceased Filipino
2. Next-of-kin of the deceased Filipino
Availability of service
Saturdays through Wednesdays
0800H to 1700H
Requirements
1. Original Philippine Passport of the deceased
2. Death notification from the hospital (with English translation)
3. Police Report (with English translation)
4. List of the deceased personal belongings. Attestation by a disinterested Filipino national required.
5. Death Certificate for non-Saudis (with English translation)
6. Letter of Acceptance of Human Remains from the family of the deceased
7. Affidavit from the family of the deceased not to conduct autopsy on the remains
8. Payment of Saudi Riyals 100
Procedure
See attached schedule.
Applicable fees
Saudi Riyals 100
Total time required for transaction
82 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Claims for End-of-service benefits and insurance of deceased Filipino
Who may avail of the service
1. Next-of-kin of the deceased Filipino
Availability of service
Saturdays through Wednesdays
0800H to 1700H
Requirements
1. Copy of Philippine Passport of the deceased
2. Death Certificate for non-Saudis (with English translation)
3. Original Philippine Passport of the client
4. Marriage Contract authenticated by DFA (if client is spouse)
5. Birth Certificate of client authenticated by DFA (if client is child)
6. Copy of employment contract of the deceased
7. Copy of Insurance Policy or GOSI membership card
8. Other supporting documents (ie Special Power of Attorney, Affidavit of Heirship, Affidavit of Guardianship, etc.
authenticated by DFA)
Procedure
See attached schedule.
Applicable fees
None
Total time required for transaction
57 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Private Rights Claims
Who may avail of the service
Next-of-kin of the deceased Filipino
Availability of service
Saturdays through Wednesdays
0800H to 1700H
Requirements
1. Copy of Philippine Passport of the deceased
2. Death Certificate for non-Saudis (with English translation)
3. Original Philippine Passport of the client
4. Marriage Contract authenticated by DFA (if client is spouse)
5. Birth Certificate of client authenticated by DFA (if client is child)
6. Medical Report of the deceased (with English translation)
7. Police Report of the deceased (with English translation)
8. Special Power of Attorney authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of
Foreign Affairs, and Saudi Ministry of Justice
9. Affidavit of Heirship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of
Foreign Affairs, and Saudi Ministry of Justice
10. Affidavit of Guardianship authenticated by DFA, Saudi Embassy in Manila, Phl Embassy in Riyadh, Saudi Ministry of
Foreign Affairs, and Saudi Ministry of Justice
Procedure
See attached schedule.
Applicable fees
None
Total time required for transaction
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
57 minutes
Whereabouts
Who may avail of the service
1. Next-of-kin of the deceased Filipino
Availability of service
Saturdays through Wednesdays
0800H to 1700H
Requirements
1. Marriage Contract authenticated by DFA (if client is spouse)
2. Birth Certificate of client authenticated by DFA (if client is child)
3. Original Philippine Passport of the client
4. Copy of employment contract of subject
5. Copy of POEA deployment records
6. Other supporting documents
Procedure
See attached schedule.
Applicable fees
None
Total time required for transaction
57 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Financial support
Who may avail of the service
1. Next-of-kin of the Filipino
Availability of service
Saturdays through Wednesdays
0800H to 1700H
Requirements
1. Marriage Contract authenticated by DFA (if client is spouse)
2. Birth Certificate of client authenticated by DFA (if client is child)
3. Original Philippine Passport of the client
4. Copy of employment contract of subject
5. Copy of POEA deployment records
6. Other supporting documents
Procedure
See attached schedule.
Applicable fees
None
Total time required for transaction
57 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Jail Visitation/Assistance to Detained Nationals
Who may avail of the service
1. Distressed Filipino nationals
2. Next-of-kin of distressed Filipino nationals
3. Other Government Agencies
4. Media
5. Non-government organizations
Availability of Service
Saturdays to Wednesdays
0800H to 1700H
Requirements
If available:
1. Original Philippine passport of the distressed Filipino or its copy
2. Original Saudi residence certificate (iqama) of the distressed Filipino or its copy
3. Employment contract of the distressed Filipino
4. OWWA membership card
5. Original Philippine passport of the next-of-kin or requesting party
6. Original Saudi residence certificate (iqama) of the next-of-kin or requesting party
7. Marriage contract authenticated by DFA (if requesting party is spouse)
8. Birth certificate authenticated by DFA (if requesting party is child/parent)
Procedure
See attached schedule.
Applicable fees
None.
Total time required for transaction
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
67 mins
Assistance Programs
1. Legal-consular advice and assistance
The Assistance to Nationals Section extends legal-consular advice and assistance to clients who wish to consult about
issues and concerns they encounter while living and working in the Kingdom. ANS case officers provide legal-consular
advice requested and extend assistance if necessary.
All cases outside the competence of ANS are referred to concerned offices of the Embassy.
The service is extended free of charge.
2. Jail visitation
The Assistance to Nationals Section extends legal-consular advice and assistance to Filipinos who are detained on
charges of violating local laws. The consular visits are conducted monthly by ANS case officers for major jail facilities in
the Kingdom.
Consular visits to detained Filipinos in police stations throughout Riyadh may be conducted upon approval of
concerned police authorities.
ANS case officers provide legal-consular advice and status updates on the respective cases of those detained and
extend assistance in making representations with concerned Saudi authorities.
The service is extended free of charge.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
3. Consular representation
The Assistance to Nationals Section extends consular representation during court proceedings or police investigations
involving Filipino nationals. The service includes legal-consular advice and interpretation and translation assistance.
The service is extended free of charge.
4. Quick Response Services
The Assistance to Nationals Section, in collaboration with the Philippine Overseas Labor Office in Riyadh (POLO-
Riyadh), extends quick response services through the Quick Response Team (QRT). The QRT responds to calls from
clients requiring urgent consular representation with concerned Saudi authorities including police arrests,
maltreatment and physical abuse complaints, and urgent medical attention for distressed Filipinos in Riyadh.
The services are extended in accordance with applicable rules and regulations of concerned Saudi authorities.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Consular Section
Consular Section Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.: 01-4823816
Office Working Schedules:
Saturday – Wednesday, from 8:00 to 5:00pm
Thursday, from 8:00 to 12:00pm (Passport applications and releasing only)
MISSION
The Consular Section of the Philippine Embassy in Riyadh shall be the arm of the Philippine
Government in the delivery of consular services to Filipino nationals and other clients in Riyadh,
the Central Region and Eastern Region of the Kingdom of Saudi Arabia.
VISION
All Filipinos and other clients in Riyadh, Central Region and Eastern Region shall enjoy prompt,
efficient and courteous consular services through a highly responsive system manned by
competent, dedicated and highly motivated personnel discharging their duties with utmost
professionalism, integrity and honesty.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services
PASSPORT SERVICES
Who may avail of the services:
All Filipino Citizens
Requirements:
FOR FIRST TIME PASSPORT APPLICANT/NEW BORN
Personal Appearance
Duly accomplished passport application form Copy of Report of Birth
Photocopy of parents passport
Procedures:
Apply for ROB at Window 4
Fill up e-passport application form
Proceed to Encoding/Enrolment Area for data capturing
Proceed to Window 6 for Payment
Payment
SR240.00 – E-passport
SR100.00 – Report of Birth
PASSPORT RENEWAL APPLICANT
Confirmed passport renewal appointment (refer to Embassy’s website)
Duly accomplished passport application form
Personal appearance
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Original passport
Photocopy of the data page of passport
For married women who wants to use the surname of spouse:
Marriage Contract (MC) in Security Paper (SECPA) issued by NSO authenticated by DFA
Procedures:
Fill up e-passport application form
On the date and time of appointment, proceed to Encoding/Enrolment Area for data capturing
Proceed to Window 6 for payment
Payment:
SR240.00
REPLACEMENT OF LOST PASSPORT
Passport application form
Saudi immigration report of lost passport or police report, with English Translation
Copy of lost passport (if available) and identification documents
Affidavit of lost passport
Procedures:
Submit the filled up e-passport application form at Window 4 together with Saudi Immigration Report or police report
of lost passport and affidavit of lost passport
Proceed to Window 6 to pay for notarial
Comeback after 15 workings days (Window 4) to get the application form and proceed to Encoding/Enrolment Area for
data capturing
Payment:
SR100.00 – affidavit of lost
SR360.00 – if lost of Green/MRP passport
SR600.00 – if lost E-passport
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Releasing:
25 – 30 days from the time of application, applicant must verify first from the website the availability of passport.
Saturday to Wednesday, from 1PM to 4PM
Thursday, from 8Am to 12PM
If the applicant cannot come personally to pick up the new passport, he/she may authorize other person to pick up the
passport
Bring the old passport and the receipt
AUTHENTICATION/NOTARIALS/CERTIFICATION and ATTESTATION OF DOCUMENTS
Requirements:
Original document
Photocopy of the document
Copy of passport or iqama
Procedures:
Submit the documents needed at Window 3 for processing
Proceed to Window 6 for payment
Payment:
SR100.00 for every document maximum of 3 copies.
Releasing Time:
For SPA and POLO/Contracts releasing will be on the following working day between 2pm - 4pm.
For other documents submitted before 12pm releasing is from 2pm to 4pm
For documents submitted after 12pm, releasing will be on the following working day
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
REPORT OF BIRTH
Requirements:
Duly accomplished Report of Birth form
Birth certificate/birth notification from the hospital with English translation by duly accredited translation offices
Passport copy of parents
Marriage contract of parents authenticated by DFA or by the Saudi Ministry of Foreign Affairs, if solemnized in Saudi
(with English translation)
Duly accomplished affidavit of paternity form executed by father (if parents are not married)
Affidavit of Delayed Registration of Birth, if not reported 1 year after the birth.
Procedures:
Prepare 5 copies of the accomplished Report of Birth form and 3 sets of the required documents and submit to Window
3 or 4
Proceed to Window 6 for payment
Payment:
SR100.00 – Report of Birth
SR100.00 – Affidavit to Use the Surname of Father
SR100.00 – Affidavit of Delayed Registration of Birth
Releasing:
Releasing of signed ROB will be on the following working day or can be picked up on the day of the release of new
epassport
REPORT OF MARRIAGE
Requirements:
Duly accomplished Report of Marriage Form
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Marriage contract authenticated by the Ministry of Foreign Affairs, with English translation and authenticated by
Philippine Embassy
Passport copy of both parties
Procedures:
Submit the documents at Window 4 for processing
Proceed to Window 6 for payment
Payment:
SR100.00 – Report of Marriage
SR100.00 – Authentication of marriage contract
APPLICATION FOR MARRIAGE/MARRIAGE SOLEMNIZATION
Requirements:
Application for Marriage form (available at window 3 or 4)
Joint affidavit of contracting parties for marriage (available at window 3 or 4)
Application for marriage license (available at window 3 or 4)
NSO birth certificate of each party authenticated by DFA Manila
NSO certificate of no record of marriage (CENOMAR) of each party authenticated by DFA Manila
2 pieces 2 X 2 recent pictures/applicant
Copy of passports of applicants
Notarized parental consent authenticated by DFA Manila for parties aged 18 – 21 years old
Notarized parental advice authenticated by DFA Manila for parties aged 22 – 25 years old
NSO death and marriage certificate authenticated by DFA Manila for widowed party
Annotated marriage contract issued by NSO and copy of Certificate of Finality of Court Decision authenticated
by DFA Manila for annulled marriages.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Procedures:
Submit the required documents at Window 4 for processing
Pay the required fees at Window 6.
After ten (10) days of the prescribed public posting of your marriage, arrange the schedule of your wedding by calling the Consular Section or through email at [email protected]
Payment:
SR100.00 – Joint affidavit
SR100.00 – Application for Marriage License
SR240.00 – Marriage Solemnization
SR100.00 – Attestation of Marriage Contract
RA 9048 – Correction of Error in the Report of Birth, Change of first Name and Report of Marriage
Requirements for Correction of Typographic Error in the Report of Birth and Marriage
Petition for correction form (form available in the Embassy)
Report of Birth or Report of Marriage issued by NSO
Documents to Support the correction
Requirements for Change of First Name in the Report of Birth
Petition for Change of First Name (form available in the Embassy)
Report of Birth issued by NSO
Publication in local newspaper
Affidavit of publication executed by the publisher
Payments:
SR200.00 – for correction of error
SR600.00 – for change of first name in the report of birth
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
RA 9225 - Retention/Re-acquisition of Philippine Citizenship
Requirements:
Petition under oath (4 copies)
3 recent passport size photos (4 sets) with royal blue background
a. Front view
b. Right side view
c. Left side view
NSO authenticated copy of birth certificate or Report of Birth(if abroad)
a. One (1) original and
b. Four (4) photocopies
If applicant is with unmarried children below the age of 18 years, the names of the children must be indicated in the
Petition and copy of their Authenticated Birth Certificates or Reports of Births should be submitted together with the
Petition
Valid foreign passport (original and 4 photocopies)
Naturalization documents (original and 4 photocopies)
NSO authenticated copy of the Marriage Contract (original and 4 photocopies)
Oath of Allegiance (personal appearance)
Payment:
SR200.00
NBI CLEARANCE
Requirements:
NBI fingerprint card (available at the Consular Section)
1 pc passport sized pictures with plain background
Procedures:
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Get an NBI fingerprinting card and fill up the required data
Submit the accomplished NBI card to Window 3 for processing and issuance of consular slip
Wait for finger printing with a Consular Staff
Payment:
SR100.00
POLICE CLERANCE
Requirements for presently residing in KSA:
Copy of Iqama or passport
Procedures:
Apply for Letter of Endorsement (LOE) at Window 4
Pay the required fee at Window 6 and wait for the release of LOE
Bring the LOE to the Saudi Ministry of Foreign Affairs for stamping before presenting to Saudi Police authority
For Former Resident of KSA:
Finger Print Card through the State Police or NBI/PNP where the applicant is residing
Copies of passport used with Saudi Visas
Copy of iqama
Payment:
SR100.00 – Notarial fee
SR30.00 – Ministry of Foreign Affairs authentication stamp
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
VISAS FOR FOREIGN NATIONALS
Requirements:
Passport valid for at least six (6) months
Two (2) photocopies of passport
Duly accomplished VISA application form (FA Form No. 2) and one (1) photocopy of said form
Two (2) colored photo, 2 x 2 inches with plain white background
Request letter from sponsor/employer stating the details (i.e. rank/position, salary and purpose of travel) translated in
English
Photocopy of Saudi exit and re-entry visa.
Photocopy of iqama
Airline computer printout of the applicant’s flight details also indicating destination after the visa to the Philippines
Hotel booking or notarized affidavit of the sponsor in the Philippines
For applicants who are married to a Filipino, submit a copy of the marriage contract
Personal appearance upon request of the Consular officer
Additional requirements for minor applicants:
Marriage contract of parents
Letter of consent from father if not joining them
Photocopy of parents passport
Additional requirements for foreign students:
Original notice of acceptance (NOA) from the school in the Philippines
Consent and support of the father, and
Bank statement of the father
Procedures:
Submit the documents to Window 5 for processing and issuance of consular slip
Proceed to Window 6 to pay the required fees
Comeback on the day of releasing indicated on your receipt
Visa processing is only from 8 am to 12 noon ( Saturdays to Wednesdays)
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Releasing of visa is 4 pm daily
Payment:
SR100.00 – Notarial fee
SR120.00 / SR160.00 – Single entry (3 months validity)
SR240.00 / SR360.00 – Multiple entry (6 months validity)
SR360.00 / SR480.00 – Multiple entry (1 year validity)
Notice:
Nationals from the following countries have to wait for five (5) working days or one week before the release of their visa:
Algeria Iraq Libya Sudan Egypt Jordan Syria
Iran Lebanon Palestine Yemen Pakistan Azerbaijan Kyrgyztan
Uzbekistan Bangladesh Tajikistan Turkmenistan
Applicants who are holders of TRAVEL DOCUMENTS have to wait approval (CLEARANCE) from Manila before the issuance
of their visas.
PHOTOCOPYING SERVICES (Window 3)
SR0.50 per page
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Assistance Program
Consular Outreach Services (Embassy on Wheels)
The Consular Section of the Philippine Embassy in Riyadh conducts consular outreach services (referred to as Embassy on
Wheels or EOW) to serve Filipino nationals who are based outside of Riyadh.
The EOW consular outreach services are conducted once a year in the areas of Sakaka, Ha’il, Buraidah in KSA and in Sana’a,
Yemen. In the Eastern Region, it is conducted twice every other month.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Philippine Overseas Labor Office in Riyadh
POLO-Riyadh Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.:
POLO-Riyadh Hotline: +966 545917834
Office Working Schedules:
Saturday – Wednesday, from 8:00 to 5:00pm
VISION
The Philippine Overseas Labor Office will provide timely and efficient services to overseas Filipino
workers and employers hiring Filipinos for contractual work in Riyadh, Kingdom of Saudi Arabia.
MANDATE
The Philippine Overseas Labor Office has a two-fold mandate:
Employment Promotion
Workers Protection
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services
EMPLOYMENT PROMOTION
Document Verification
An important service provided by the Philippine Overseas Labor Office(POLO) is the verification of employment documents
submitted by prospective Saudi employers hiring Filipino workers. Under guidelines of the Philippine Overseas Employment
Administration (POEA), employment-related documents have to be verified by the Labor Attaché or his duly authorized
representative before the same documents are submitted to POEA for registration/processing.
The verification of documents is required to ensure that Filipino workers are covered with work contracts that comply with
terms and standards of the POEA. For this purpose, the processing of documents of employers with complaints filed by
workers is suspended until the complaints are resolved.
WORKERS PROTECTION
Mediation/Conciliation
POLO-OWWA Riyadh provides mediation/conciliation services in settling the problems of workers with employers amicably.
This is done before the complaint is filed with the Saudi Labor Office. This initial step consists of (a) counseling the worker on
options available to him/her, (b) calling the employer to discuss the worker’s complaint, (c) writing the employer to respond
to the worker’s complaint and (d) when needed, visiting the employer to discuss the worker’s complaint and to find a solution
that is acceptable to both the parties.
In the case of HSWs who are not covered by the Saudi Labor Law, their complaints are filed with the Office of the Governor for
appropriate action.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Shelter Provision
The POLO manages the daily operation of the Filipino Workers’ Resource Center (FWRC) under the supervision of the Chief of
Mission. The POLO adheres to admission policies to regulate the admission and stay of runaway HSWs at the shelter.
Admission policies
The shelter admits female Household Service Workers (HSWs) who appear in person at the Philippine Embassy/POLO-
OWWA within a reasonable period of time after they run away from their employers.
Upon admission, the HSW is oriented on BK House Rules and is informed of amicable settlement and repatriation
procedures through the services of the Philippine Embassy/POLO-OWWA and the Saudi Social Welfare Administration
(SSWA).
The shelter does not admit HSWs who have long stayed with other employers or with fellow Filipinos after running
away from their sponsors (irregular workers), but shall help them get endorsed to SSWA for clearance and exit visa
procedures.
In specific cases, irregular workers may be admitted with the written endorsement of the Embassy. Such cases include
trafficked victims.
Those admitted are not allowed to work for other employers.
Those who were previously admitted but subsequently ran away from the shelter are not re-admitted.
Part of the assistance provided the wards at the FWRC is their endorsement to the Social Welfare Administration (SSWA) of the
Saudi government within a reasonable period of time after mediation efforts by POLO case officers fail.
Repatriation Assistance
Repatriation services include negotiations with the employer, police and/or immigration authorities; plane ticket sourcing;
booking and re-booking facilitation and airport assistance in Riyadh and in Manila.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Under normal circumstances, it is the joint responsibility of the employer, the Philippine recruitment agency and the Saudi
manpower agency (if there is any) to repatriate the OFW pursuant to provisions of Republic Act No. 8042, as amended by
Republic Act 10022. In case the employer and/or the agency is unable to repatriate the worker, the Philippine government
through the OWWA--in case of regular/documented worker--or the Department of Foreign Affairs (DFA)--in case of
irregular/undocumented worker--shall repatriate the distressed worker upon request of POLO or the Philippine Embassy.
The POLO does not maintain a stand-by fund for the repatriation of workers. Prior approval by either OWWA or DFA is
required for this purpose on a case-to-case basis.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Philippine Overseas Labor Office in Al Khobar
POLO-Al Khobar Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.: +966 (3) 8995714
POLO-Al Khobar Hotline: +966 545917834
Office Working Schedules:
Saturday – Wednesday, from 8:00 to 5:00pm
Vision
Every Filipino worker attains full, decent and productive employment.
Mission
To promote gainful employment opportunities, develop human resources, protect workers and
promote their welfare, and maintain industrial peace.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services
Overseas Employment Contracts Verification
1. Checklist of Requirements
Demand Letter/Job Order/Manpower Request
Special Power-of-Attorney
Standard Employment Contract
Copy of block Visa with English translation
Copy of valid Commercial Registration with English translation
For Drivers, Individual Employment Contracts and Comprehensive Insurance Policy
Copy of I.D. or passport of the Employer or the signatory
Location sketch of the company
Current number and list of Filipino workers in the company/establishment
two sets of duplicate copies of all the above-mentioned documents
2. Verification Fees
Demand Letter/Job Order/Manpower Request - SR 40
Special Power-of-Attorney - SR 40
Standard Employment Contract - SR 120
Individual Employment Contract - SR 40
Commercial Registration - SR 40
All payments shall be made at the Labor Section of Philippine Embassy – Riyadh.
3. Where to submit the documents for verification
Documents for verification shall be submitted to the Philippine Overseas Labor Office.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
4. Total Process Cycle Time
Verification of the documents will take only a hour, upon receipt of the complete documents. For new
establishment/company, verification will take three (3) working days inclusive of the actual
establishment/company visit/inspection by the verification officer.
5. Basic Steps (see attached schedule)
Overseas Exit Clearance Issuance
1. Requirements
For Skilled Workers:
Photocopy of passport
For Returning Household Service Worker
Photocopy of passport
Photocopy of exit/re-entry visa
Photocopy of iqama
Photocopy of employer’s national I.D.
2. Fees
SR 9.00
3. Where to apply for an OEC
Application for an OEC shall be filed at the POLO.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
4. Total Process Cycle Time
Issuance of OEC takes three (4) minutes only.
5. Basic Steps (see attached schedule)
Voluntary Membership Program (VMP)
1. Requirements
Photocopy of passport
2. Fees
SR 97.00
3. Where to apply for a VMP
Application for VMP shall be filed at the POLO.
4. Total Process Cycle Time
Issuance of OEC takes three (3) minutes only.
5. Basic Steps (see attached schedule)
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Office of the Social Service Attache
SSA Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.:+966 540878759
Office Working Schedules:
Saturday – Wednesday, from 8:00 to 5:00pm
Mission
To develop, implement and coordinate social protection and poverty reduction solutions for
and with the poor, vulnerable, and disadvantaged in the Kingdom of Saudi Arabia
Vision
We envision a society where the poor, vulnerable and disadvantaged are empowered for an
improved quality of life. Towards this end, DSWD will be the world’s standard for the delivery of
coordinated social services and social protection for poverty reduction by 2030.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services The International Social Services for Filipino Nationals Project
Migrant Filipinos and other overseas Filipino nationals who are in crisis situation and in need of special protection (such as but
not limited to victims of trafficking, deportees, and repatriates who were abused and exploited) are encouraged to seek
assistance in the Philippine Embassies in their countries of destination.
In response to the rising incidence of distressed Overseas Filipino Workers abroad, the Department of Social Welfare and
Development has institutionalized a system of providing social welfare services to Filipinos abroad to promote their best
interest and general welfare pursuant to Republic Act 8042 or the "Migrant Workers and Overseas Filipinos Act of 1995" and
the mandate of the Department to protect disadvantaged individuals and groups.
In coordination with the Department of Foreign Affairs and pursuant to E.O. 287, "Directing the Deployment/Posting of Social
Welfare Attaches in Selected Diplomatic Posts" for the protection of Overseas Filipino Workers (OFWs) and their families,
which was signed on February 24, 2004. The deployment of social workers abroad hopes to achieve the following objectives:
General:
Institutionalize a system of providing social welfare services to Filipinos in a foreign country to promote their best interest and
general welfare pursuant to RA 8042 and the mandate of the DSWD to provide protection to vulnerable and disadvantaged
individuals and groups.
Specific:
1. Implement comprehensive and appropriate social welfare services to overseas Filipinos and their families.
2. Establish a network among welfare agencies and service providers of overseas Filipino workers.
3. Strengthen partnership and coordinative work with government agencies i.e. Department of Foreign Affairs (DFA) and
Department of Labor and Employment (DOLE), Overseas Workers Welfare Administration (OWWA) in addressing the
issues of migrant workers
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
4. Provide technical assistance along social welfare to Non-Government Organizations (NGOs) and other Government
Organizations (GOs) concerned with the welfare of OFWs.
5. Provide case work/group work services and other social work interventions for the restoration of the OFWs' impaired
social functioning.
Core Social Welfare Services of ISWSFN:
Based on the assessment of the concerned social worker, the following can be accessed by the migrant workers in Malaysia
and Middle East Countries:
a. Counseling Services - are provided to individuals, groups or families in crisis to enable them to cope with
homesickness and other related problems. Intensive therapeutic counseling to victims of abuse/ maltreatment,
particularly of women and children, shall likewise be provided, as necessary and in coordination with specialists.
b. Critical Incident Stress Debriefing - is the conduct of individual or group sessions to those who have experienced
traumatic events to relieve their stress.
c. Assistance to Individuals in Crisis Situation - is the provision of limited financial and material assistance to meet a crisis
situation.
d. Referral - refers to facilitating access to services of other concerned GOs and NGOs to meet the needs of OFWs, either
in the host country or in the Philippines.
e. Repatriation Assistance - refers to assistance provided to OFWs or other Filipino nationals to facilitate their safe return
to the Philippines.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Procedure of implementation
1. Initial contact and intake interview with OFW – 30 minutes
o OFW fills up DSWD Intake form
o Specify assistance requested
o Inventory internal & external resources of OFW for resource mobilization
2. Assessment of Eligibility – 5 minutes
SSATT determines whether OFW is eligible for the services
3. Provision of assistance as follows:
o Assistance to Individual in Crisis Situation (AICS)
Preparation and documentation for the provision of financial/material assistance 10-15 minutes
o Family Counseling (Parent-Child conflict) 1 to 2 gours for 3 saessions or more
o Marital Counseling (Husband-Wife conflict) 1 to 2 hrs per session for 5 sessions or more
o Trauma Counseling 2-3 hours per session for 3-4 sessions
o Critical Incidence & Stress Debriefing – 2 to 3 hours for one session
o Repatriation Assistance
Counseling service focused on preparation for OFWs eventual reintegration to community- 20 mins.
Booking of flights and provision of airfare tickets to OFW – 15 minutes
Preparation of referral letter to DSWD, MSWDO, LGU and other concerned agencies for cases
Needing further case management – 15 minutes
4. Evaluation
5. Termination/closure of the case
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Social Security System
SSS Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.: +966 500972728
Office Working Schedules:
Saturday – Wednesday, from 8:00 to 4:00pm
MISSION
To provide meaningful protection to the members and their families against contingencies resulting in the loss of income and
financial burden and to contribute to the socio-economic development of the country through a viable social insurance
VISION
The SSS Representative in Riyadh aims to develop and promote a viable, universal and equitable social security protection
scheme through world-class service.
CORPORATE VALUES
The SSS aims to institutionalize a corporate culture that instills the core values of trust, empowerment and teamwork.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services
Registration (Regular Fund)
Who may avail of the service
1. Filipino nationals
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
For New members, any of the following:
1. Copy of passport
2. Birth or baptismal certificate
3. Phil. Driving license
4. PRC card.
Note:
Applicant must be below 60 years of age.
If with previously issued SSS number but already forgotten, your SSS number can be verified through your complete
name, birth date and previous employers in the Philippines
Procedure
1. Fill up SSS Form OW-1 using black ink pen.
2. Supply the needed information including the monthly income that will be the basis of your monthly contribution.
You can request verification of your previously issued SSS number through email at [email protected] or at
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Applicable fees
None
Total time required for transaction
10 minutes
Registration (Flexi Fund)
Who may avail of the service
1. Filipino nationals
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of valid passport
Procedure
1. Fill up SSS Form OW-1.
2. Supply the needed information using black ink pen and tick on the box “flexi fund” and “new” or “renewal”
Applicable fees
None
Total time required for transaction
10 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Data Amendment:To correct entry in name or date of birth/gender
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of registered birth certificate or baptismal certificate
2. Joint affidavit of two disinterested persons attesting your correct name or date of birth
3. Copy of valid passport
Procedure
1. Fill up SSS Form E-4 using black ink pen
Applicable fees
None
Total time required for transaction
5 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Data Amendment: To change civil status to married
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of registered marriage contract
Procedure
1. Fill up SSS Form E-4 using black ink pen
Applicable fees
None
Total time required for transaction
10 minutes
Data Amendment: To add/change beneficiary/ies
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Requirements
1. Copy of birth certificate of the beneficiary.
2. Other requirements maybe needed to support proof of relationship
Procedure
1. Fill up SSS Form E-4 using black ink pen
Applicable fees
None
Total time required for transaction
10 minutes
To apply for Data Capture for Unified Multi-purpose ID
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Applicant must have at least one monthly contribution posted at SSS database
2. Copy of passport or at least two valid IDs with picture
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Procedure
1. Fill up SSS Form E-6 using black ink pen
Note:
Production of ID will take 3-4 months from date of data capture. Processing will be shortened to at least 1 month by 2013
Applicable fees
None
Total time required for transaction
15 minutes
Contribution Payment - Over-the-counter(banks)
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Issued SSS number or duly approved OW-1
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Procedure
For payments through banks
1. Fill up SSS Form RS-5
2. Supply the needed information(SSS No., Name, applicable period and amount of monthly contribution
3. Proceed to the bank’s teller/customer service
Note:
SSS contribution payments are accepted at the following remittance centers in Saudi Arabia:
6. Tahweel Al Rajhi
7. Telemoney Center
8. Enjaz
Applicable fees
Saudi Riyals 18 per transaction
Total time required for transaction
10 minutes
Note: Time needed in posting your payments: 3 months from date of payment.
Contribution Payment - Over-the-counter (e-payment outlets)
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Requirements
1. Issued SSS number or duly approved OW-1
Procedure
For payments coursed through e-payment outlet like Ventaja International, RS-5 is no longer required. E-receipt is issued
as proof of payment and serves as official receipt
In Batha, Riyadh at:
1. Skyfreight Forwarders,
2. Apex Forwarders
3. Al Rajhi Movers
Applicable fees
Saudi Riyals 12 per transaction
Total time required for transaction
10 minutes
Note: Posting time is 7 working days from date of payment
Benefit claim application:Sickness benefit claim
Who may avail of the service
1. SSS members
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of medical report
2. Copy of operative report
3. Laboratory results(if any)
4. Valid IDs like passport or SSS ID
The member must have contributed at least 3 months within the twelve month period prior to the semester of sickness
Procedure
1. Fill up sickness benefit application form for Voluntary members
Applicable fees
None
Total time required for transaction
5 minutes
Notes: Processing time is 45 days from date of filing.
Mode of release is through cheque in PHP
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Benefit claim application:Maternity Benefit claim
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of report of birth issued by the Philippine Embassy
2. Medical report or discharge summary if CS type of delivery
3. Valid IDs like passport or SSS ID
The female member must have at least 3 monthly contributions within the twelve month period prior to the semester of
child birth
Procedure
1. Fill up Maternity Benefit application form
Applicable fees
None
Total time required for transaction
5 minutes
Notes: Processing time is 45 days from date of filing.
Mode of release is through cheque in PHP
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Benefit claim application:Disability Benefit
Who may avail of the service
1. SSS members
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of medical report
2. Discharge summary
3. Laboratory results, x-ray results if with fracture
4. Operative report
The member must have at least 36 monthly contributions prior to the semester of illness to qualify for pension, otherwise,
lump sum benefit will be given
Procedure
1. Fill up Disability benefit claim application
Applicable fees
None
Total time required for transaction
5 minutes
Notes: Processing time is 60 days from date of filing.
Mode of release is through cheque in PHP
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Benefit claim application:Death claim
Who may avail of the service
1. Spouse of deceased SSS member
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
Claimant’s spouse to submit:
1. Copy of marriage contract,
2. Death certificate of member
3. 2 pcs. of 1x1 photo
4. Copy of two valid IDs
5. Savings account if member has contributed more than 36 months prior to the month of death
The deceased member must have at least 1 month contribution prior to the month of death.
Procedure
1. Fill up death claim application using black ink pen and supply all the needed information on the form
Applicable fees
None
Total time required for transaction
5 minutes
Notes: Processing will take45 days from date of filing.
Submission of claim maybe done in the Philippines at the nearest SSS office.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
If place of death is in Riyadh, claimant may secure the assistance of the SSS representative for the death
confirmation
Benefit claim application:Funeral claim
Who may avail of the service
1. Spouse of deceased SSS member
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
Claimant’s spouse to submit:
1. Copy of marriage contract
2. Death certificate of member
3. 1x1 photo
4. Copy of two valid IDs
5. Funeral expenses receipts
The deceased member must have at least 1 month contribution prior to the month of death.
Procedure
1. Fill up funeral claim application using black in pen and supply all needed information on the form and submit it to
the SSS Representative
Applicable fees
None
Total time required for transaction
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
5 minutes
Notes: Processing will take 45 days from date of filing.
Submission of claim maybe done in the Philippines at the nearest SSS office.
If place of death is in Riyadh, claimant may secure the assistance of the SSS representative for the death
confirmation
Benefit claim application: Retirement claim
Who may avail of the service
1. SSS member
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of SSS ID or passport
2. Copy of marriage contract if with minor child/ren
3. Birth Certificate of minor or dependent child/ren
4. Information on savings account with a Philippine bank
The applicant must be 60 years old and above and have contributed at least 120 monthly contributions prior to the
semester of filing the claim.
Procedure
1. Fill up application using black ink pen and supply all needed information on the form and submit it together with the
requirements to the SSS Representative
Applicable fees
None
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Total time required for transaction
5 minutes
Notes: Approval will take 60 days from date of filing and release of pension will be through banks
Loan application:Salary loan
Who may avail of the service
1. SSS member
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Copy of SSS ID or passport
The applicant must have at least 36 monthly contributions and at least 6 months continuous contributions prior to the month
of filing.
Procedure
1. Fill up Salary loan application using black ink pen and submit it together with a copy of SSS ID or passport
Applicable fees
None
Total time required for transaction
5 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Notes: Approval will take 7 working days
Mode of release will be in check in PHP and can be deposited at Metro Bank at Tahweel Al Rajhi in Batha
Loan application: Housing loan
Who may avail of the service
1. SSS member
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Certification of Salary from employer
2. Certificate of membership from the SSS representative
Applicant must have at least 24 months contributions and must be remitting contributions on the currect year or applicant
must have at least 12 straight monthly contributions
Procedure
1. Submission of application for housing loan should be made at the SSS office near your residence in the Philippines.
Applicable fees
None
Total time required for transaction
5 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Notes: Approval of application will depend on the completeness of the required documents.
For complete list of requirements, please visit www.sss.gov.ph and click on “loans”.
Previous loans verification
Who may avail of the service
1. SSS member
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Issued SSS number, or
2. Complete name and date of birth
Procedure
1. Send an email to [email protected] or at [email protected]
Applicable fees
None
Total time required for transaction
1 day
Notes: Client may avail of the service at SSS office at the Philippine Embassy or at home through email.
Reply to email request will take one day from receipt of request.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Other services: Annual confirmation of pensioners
Who may avail of the service
1. Next-of-kin SSS member of pensioner
Availability of service
Saturdays through Wednesdays
0800H to 1600H
Requirements
1. Issued SSS number
2. Copy of ID of SSS pensioner
Procedure
1. Fill up Annual confirmation of pensioners using black ink pen and supply the needed information on the form and
submit it to the SSS representative.
Applicable fees
None
Total time required for transaction
5 minutes
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Pag-IBIG Fund (Home Development Mutual Fund)
Pag-IBIG Contact Details
Embassy website: www.philembassy-riyadh.org
E-mail Address: [email protected]
Telephone No.: +966 546104548
Office Working Schedules:
Saturday – Wednesday, from 8:00 to 12:00nn, 1:00pm to 4:00pm
VISION
To be the premier and globally competitive provident financial institution.
MISSION
To uplift the quality of life of members through savings.
GOALS
To motivate the employed and other earning groups to save, with contributory support of the
employers, through an integrated nationwide provident savings system.
To provide affordable housing finance to the Fund’s members to enable them to meet their housing
needs.
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Schedule of Services
Membership registration
Who may avail of the service
1. Filipino nationals
Availability of service
Saturdays through Wednesdays
0800H to 1200H, 1300H to 1600H
Requirements
1. Duly-accomplished Membership Registration Form (MRF FPF095)
2. Photocopy of Philippine Passport or Saudi Residence Permit (iqama)
Procedure
Step 1:
- Go to the Pag-IBIG Service Desk at the Philippine Embassy or POLO Riyadh, KSA
- Inquire on how to register
Note:
If verified as registered and membership record is updated, end of transaction. If not, proceed to Step 2.
Step 2:
- Secure Membership Registration Form (MRF (FPF095)
- Accomplish and submit duly accomplished MRF
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
Note:
You may also register through on-line at www.pagibigfund.gov.ph
Applicable fees
None
Total time required for transaction
10 minutes
Remittance of Savings and loan payment
Who may avail of the service
1. Pag-IBIG Fund members
Availability of service
Saturdays through Wednesdays
0800H to 1200H, 1300H to 1600H
Requirements
1. Registration Tracking No. (RTN) or Pag-IBIG Member’s ID (MID) No. – For Savings
2. Housing Loan ID (HLID) No. – For housing loan amortization
Procedure
Step 1:
- Go to the Pag-IBIG Service Desk at the Philippine Embassy or POLO Riyadh, KSA
- Remit/pay savings/loan payment
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CITIZEN’S CHARTER Philippine Embassy in Riyadh
- Receive Pag-IBIG Fund Receipt (PFR)
Note:
You may also remit/pay savings/loan payment at the following authorized collecting agents in Riyadh, KSA:
1. Al Rajhi Express Movers – Batha;
2. APEX Cargo – Batha; and
3. SKyfreight Forwarders, Inc. – Batha and Sulaimania
Applicable fees
None
Total time required for transaction
5 minutes