Citizens Advice Information Kiosks Malcolm Taylor Citizens Advice.

Citizens AdviceInformation Kiosks

Malcolm TaylorCitizens Advice

FAQs

• What are they• What do they do• Why use them• New supplier• How much• How do I get one• How do I know what is

happening• What about security

What are they?

• A secure web browser• A regular PC• In a tough box• Touch screen, keyboard,

trackerball• Wheelchair accessible• View predefined list of

websites

What do they do?

• Can help people get information they need on the internet

• Content is categorised – can define your own screens

• “Safe” surfing• Lets have a look at the

screens

Why use them?

• Studies have shown that about a third of people using them find them helpful, some people didn’t need to see an adviser

• They are easy to use and encourage people to use sites like Adviceguide

• Can help people see advantages of using the internet

We have got a new supplier

• Via HP – company called “Kiosk”

• Cheaper, includes maintenance

• Tougher• Better security• Standard software• We own screen design• You can do your own

reports• “privacy screen”

How much?/How do I get one

• £4600 plus VAT includes– Delivery and installation– Installation/config of wireless

equipment and firewall– Configuration of customised

screens– 3 years on site support– Content updates– 3 years remote reporting

capability

• Order from HP• Order form on CABlink• There are a couple of other

options

What about reporting• Reporting is via a website which is accessible

from any PC with internet connection

Reporting

Reporting

Reporting

What about security?

• Physical – they have a hardened steel locked cabinet weighing about 50 kilos (110 pounds)

• They run a secure browser under a restricted account

• Content – blacklists, whitelists and a content filter which prevents people accessing inappropriate websites

• Network – they come with a hardware firewall which prevents people accessing your network

Citizens AdviceInformation Kiosks

Malcolm TaylorCitizens Advice