Citizen Centric Governance in Europe

Francesco Niglia Dimitri GagliardiResearch Director Research FellowKOYS LAB Manchester Institute

of Innovation Research

NET-EUCEN Citizen Centric Governance in

EuropeSamos 2013 Summit

Digital Innovation for Government, Business and Society

• 1st Samos Summit - 2010• Talking about the just-started NET-EUCEN

network CIP project• Explaining the plan of activities for analysis

and enhancement of the user-centricity– Put the user at the center– Draft guidelines– Validation of use-case scenarios

Do you remember?

…indeed we had results!Validation

• 5 workshops in Bruxelles- 32 experts- 31 cases / projects- 11 scenarios discussed

• 5 local events- 12 scenarios discussed

• Scenarios played 900 times in the portal• Around 300 persons involved

in the validation phase

Main results•Based on a policy approach•Define user-centricity as

3steps methodology•eGov sectors: 3+13•Analysed more than 400

existing cases•Built 16 services scenarios•2 services running•4 developing phase•4 in feasibility phase•Defined 4 indicators

Mapping of cases

MOBILITY

EDUCATIONDIGITAL SKILLS

WORK &CAREER

INCLUSION

DIGITAL CITIZENS ENGAGEMENT

SOCIAL IMMIGRATION

ASSISTED WALKS

HEALTHCAREENTREPRENEURSHIP

SERVICES FOR RURAL AREAS

eCITIZENS

e-HEALTH

ECONOMIC ACTIVITY

PUBLIC PRIVATEINTEGRATED SOLUTIONS

SMART CITIES SMART

COMMUNITIES

• Technologies shall be not invasive in the life of a person.

• ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens.

• Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties.

• Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1

• European services are aligned with the international panorama

What we discovered?

An u-c roadmapMap of ongoing R&D Paths

Technology Area R&D Paths Target Technology

FeaturesNetwork and Cloud Increasing broadband network availability …

Increasing Networking capacity and Convergence of networks …Internet as a Cloud and the Government Service Utility …

Data Management Open Data …Semantic Web and Linked Data …Big Data …

Interconnected Smart Equipments

Increasing capabilities of mobile personal devices …The Internet of Things …

Integration and Interoperability

Standardisation …Interoperable middleware and frameworks …

Security and Privacy It is unlikely that future public services requires completely new technology approaches and solutions for security and privacy. Instead, it will be important to: 1. Remove any unnecessary regulatory barriers and ensure legal certainty 2. Implement transparency measures about data collection and use 3. Develop consistent approaches to privacy and security across an emerging ecosystem of new players, business models and technologies

Security and privacy requirements also incorporate a number of technical considerations that are distributed on the client side, communication side and central database side.

recommendationsabout User Engagement The ideal user centric scenario has been described as one with freedom of choice to participate in the design, delivery and review of public services with governments that focus on enabling user initiating and implementing levels. However, realising this relies on a number of factors…

Recommendation Approach

Create a hook for people

Start with the human aspect

Include an “element of fun”Define the engagement framework

Allocate opportune engagement competencies

Clarify the user responsibilities

Opportunely select the topics and the users

The engagement must be real

user engagement - 1

Full description available in D4.3 in the portal www.net-eucen.org

user engagement - 2Recommendation for Fostering

New ICT solutions for Governments should be opportunely developed.

Education and training of professionals and citizens

Integrated Public Administrations

Shared target of optimization and Continuous monitoring

Full description available in D4.3 in the portal www.net-eucen.org

ICT training

eSkills for citizens

eGovernment

eParticipation

Living labs Scenarios

Smart Grids

Smart Cities

Co-creation

Awareness

indicatorsstandards

Open data

Broadband

business

Alignment with D.A.E.

Alignment with CrossOverCollaborative modelling Framework for ‘low skilled’ citizens

Sys. Atomised Model Multi-modelling tool

Knowledge creation ‘portable models’ for citizens

Immersive simulation Adding new capabilities

Opinion mining Multilingual audio-visual

Visual analytics Intuitive interfaces

Participatory sensing Personal scale-sensors

Identity management Governance and legal issues

RESEARCH ROADMAP – FINAL RELEASE JUNE 2013

• …we will focus on ways in which citizens can first access information about what is happening in their communities and cities but also explore ways in which a wide range of different groups can become actively involved in the design and planning process...both remotely and in face-to-face situations using data, models and scenarios all informed by contemporary ICT

• …we envisage that…demonstrators as to how an informed citizenry might engage with experts from many domains in generating scenarios for improving the quality of urban life and urban performance…

Alignment with FuturICT

Participatory Science and Computing for Our Complex World, D.Helbing and A.CarboneSmart cities of the future M.Batty, K.W.Axhausen, F.Giannotti, A.Pozdnoukhov, A.Bazzani, M.Wachowicz, G.Ouzonis, Y.Portugali.

• Empowering citizens to be decision makers …individuals, small communities and organizations can participate in the entire decision making process in a manner that was not possible earlier.

• but to be interactive and include active citizen participation through discussion, dialogue and debate, possibly supported by social networks and platforms. It has been emphasised that techniques such as narratives, games or even art may be important vehicles for expressing evidence and forming opinion. However, this “human-centred” aspect of GSS, including citizen participation, is clearly concerned with reasoning.

Alignment with G.S.S.

GLOBAL SYSTEMS SCIENCE ORIENTATION PAPER – release June 2013

…but this is not a dissemination event for NET-EUCENsources

• www.net-eucen.org• www.net-eucen.org/usercentric.php• www.net-eucen.org/scenarios.php• www.net-eucen.org/elgg/file/all• And me during coffee breaks…

…let’s talk and share some ideas….

Let’s go further

What is user-centricity?Some key-issues

Matter of technology

awarenessAnswer to user needs

participation

• It’s thinking about new solutions with the user

• It’s adaptation. • a multi-level

user/citizen empowerment

• In order to have ʺsmart cities we need smart citizens ʺ– this statement cannot be agreed…

…OK for user-centricity for citizens…• Further initiative might improve mapping more

areas, refining methodologies for engagementWhat about scaling the paradigm?

• Scale – up number of users: towards smart cities, smart territories, towards policies

• Scale towards the concept of users: from citizens, to policy makers, to territories…

Scaling the paradigm

USER CENTRICITY

TECH

NOLOGY

ENGAGEMENT

SIZE of COMMUNITY

pressweb

Web2.0

IoT

Sensing, wearable

…ubiquitous AI, virtual telepathy, brain-machine I/O

augmented counsciousness

Communities smart cities

Citizens, usersassociations

Countries, Central Govt.

Continental

User-reqs

βtesting

awarenessCo-decision

Co-design Policy making

C.A.P.S.

engage

Scaling-UPSUBJECTS TARGET ACTUATOR

CITIZENS SERVICES LOCAL P.A.

COMMUNITIESSMART CITIES

BUSINESSINTEGRATED

SERVICES

+PRIVATE SECTOR

COUNTRIESSMART

TERRITORY

SUSTAINABILITY +CENTRAL

GOVERNMENT

Scaling towards users

SUBJECTS TARGET NEED OF

CITIZENS SERVICES SMART CITY / TERRITORY

POLICY MAKERS P.MAKING 2.0 INTEGRATED P.A.

GOVERNMENT WELFAREBALANCESTABILITY

…

PUBLIC OPINION

OPEN DATA

USER CENTRICITY

TECH

NOLOGY

ENGAGEMENT

SIZE of COMMUNITY

Suggested explorative area

Try to reduce burden with

the unknown-unknown

Provide policy maker with

improved tools

Include citizens in

policy making

Application of 3-steps methodology• Co-definition of policies / strategies. – Free expression of targets, no technology driven– Policy making assisted by current technologies or plan

of development of new technologies (here the roadmaps will help)

• Co-participation in beta-testing. Involvement of policy makers in evaluation phase

• Continuous measuring and refining of the policies. i.e. application to the policymaking2.0 proposed by CrossOver: Open and evidence based

How to proceed?

• Integrated Public Administrations. Not only linked open data.

• A network of policy makers, sharing target of optimization, strategies and continuous monitoring.

• A task-force of smart-cities for the definition of a smart territory (even distributed) sharing innovation targets.

• Full integration with living labs method.

Some ideas

Potential problematic • A framework too unbalanced: too driven by

technology, business, etc…• Wrong interpretation. We might be convinced in

misreality as Plato’s Allegory of the Cave• Wrong matching of needs and

tools/methods/technologies• We simply do not know what exists too far from

the current initiatives “unknown unknown“

Potential problematic

…next steps?• An already running study: "The role of the

user centricity in the definition of future strategies for growth and innovation in the policy modelling domain". (Niglia, Gagliardi)

• Focus on the role and needs of policy makers– Involving citizens in policy making –Providing interoperable and measurable

tools –A study on the needs of policy makers

(beyond crossover, towards GSS)

Happy to discuss!

Any question? (…not difficult please…)

Francesco [email protected]

Skype: effennebistwitter: @fnpolicy

www.linkedin.com/in/francesconiglia