CISS CISS Bang Bang Pip Divall Clinical Librarian Service Manager University Hospitals of Leicester NHS Trust.

CISS CISS Bang Bang

Pip DivallClinical Librarian Service

ManagerUniversity Hospitals of Leicester NHS

Trust

Beginnings

• Library team merged with eLearning team April 2010 under new “Learning Information and Knowledge (LInK) Manager”

• Opened up options for working with developers in the team

At the same time…

• Repetition of literature search requests

• Library users losing results emails/print outs

• Standardise output • Expansion of service – training and

quality assurance

How to solve the problem

• Create a database to store search requests and results

• Use an email template so most of the hard work is done for you

And so…

• CISS – Clinical Information Search System is born.

CISS

• System allows search question to be inputted, along with – How & where the search is received – what search is for e.g. urgent patient

care, audit etc– When required – Format to be sent in – print or email

Features

• Automatically populates template with resources searched, disclaimer, question as inputted, links to hierarchy used

• All you need do is attach results & other documents and write the CL evidence summary

• Emails user directly and copies to the responder

Feedback

• Version 2.0• Wanted style feedback

– Timeliness– Quality– Impact– Free text: A++++ Would search again!

• Can send reminders if necessary

Feedback

Statistics

• Able to report on all the aspects of searches done on monthly basis

• Able to report on feedback and impact of care

• Some parts of this still in development

More restructuring

• December 2010 funding secured for 2 posts and for 1 Clinical Librarian team lead (promotion)

• CISS Officers – Clinical Information Search Service Officers– To support the Clinical Librarian team at

UHL

Clinical Librarian Service Manager

• Player-manager role• Leading on strategic direction of the

team• Line management of 2 CLs plus 2

CISS Officers• Reporting to LiNK team manager

Role of the CISS Officers

• Compiling in depth Current Awareness bulletins and Guidance Summaries

• Retrieving full text articles from CL literature searches when requested

• Assisting on conference and study day organisation

• Receiving training in aspects of the CL role

Future Developments

• Continue to improve CISS system• Use feedback to improve and further

raise profile of CL service within the Trust

• Develop a career structure for Clinical Librarians within UHL

With thanks to

• Amit Dhamu, Multimedia Developer, LInK Team

• Dean Evans, LInK Team Manager