CISCO VoIP Telephones CISCO Unified … VoIP Telephones CISCO Unified Communications Self Care Portal ... Call History ... If you manage more than two phone

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CISCOVoIPTelephones

CISCOUnifiedCommunicationsSelfCarePortal

TableofContents

ETShasdevelopedthissite-specificguide.However,hereisalinktotheonlineCISCOguide:.................................................................................................................3

AccessingtheCISCOVoIPTelephoneSelfCarePortal................................................3

SignInusingyourMyPortalID(CWID)andpassword...............................................3PhonesTab................................................................................................................................4MyPhones............................................................................................................................................4AdditionalPhones...........................................................................................................................................5HOWTO:Deleteanadditionalphone..................................................................................................11

MobileJabberAPP:MakeandReceiveCallsviayourCell/SmartPhone....................11AlternativetoSingleNumberReach....................................................................................................11

PhoneSettings:DeskPhoneConfigurations.........................................................................12SpeedDialNumbers....................................................................................................................................12

HOWTO:SpeedDialConfigurationandUse.........................................................................14Services.............................................................................................................................................................19RingSettings...................................................................................................................................................20VoicemailNotificationSettings..............................................................................................................21CallHistory......................................................................................................................................................21PhoneContacts..............................................................................................................................................24

HOWTO:UsethePersonalDirectoryonyourDeskPhone....................................25LogIntoyourPersonalDirectory............................................................................................25MakingaCalltoSomeoneinyourPersonalDirectory......................................................29PersonalFastDialsinthePersonalDirectory......................................................................30LogOutofPersonalDirectory....................................................................................................30CallForwarding...............................................................................................................................31MoreAboutCallForwarding......................................................................................................32DeskPhone......................................................................................................................................................32Software-basedphone................................................................................................................................32

IMandAvailabilityTab.......................................................................................................33StatusPolicy....................................................................................................................................................33

GeneralSettings....................................................................................................................34Language...........................................................................................................................................34Client/PortalPassword................................................................................................................34PhoneServicesPIN........................................................................................................................34DisplayName...................................................................................................................................35ConferenceNow..............................................................................................................................35

SignoutoftheSelfCarePortal.........................................................................................35

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IfyoureceiveanerrormessageafterloggingoutoftheSelfCarePortalsuchastheonebelow,justignoreit:..............................................................................................................36

Software-BasedPhonesUsingYourComputer-CISCOJabber.............................36SpeedDialNumbers......................................................................................................................36AddingandAccessingPersonalContacts...............................................................................36CallForwarding...............................................................................................................................36

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ETShasdevelopedthissite-specificguide.However,hereisalinktotheonlineCISCOguide:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/useroptions/11_0_1/CUCM_BK_C1EE3BC1_00_uc-self-care-user-guide_1101.html

AccessingtheCISCOVoIPTelephoneSelfCarePortalTheSelfCarePortalisonlyavailablewhenyouareconnectedtothedistrictnetwork.LogintoyourMyPortalaccount.ClickontheEmployeeTabandscrolldownontheleftsidetoTelephoneVoIPResources.ClickonthelinkforTelephoneVoIPSelfCarePortal.

SignInusingyourMyPortalID(CWID)andpasswordThelogininscreenwillappear.TypeyourCWIDandpasswordandClickonSignIn.

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PhonesTab

MyPhonesOnceyouhaveloggedintotheSelfCarePortal,thescreenbelowwillappear,butwithyournameandthetypeofphoneyouuse.FortheexamplebelowunderMyPhones,showsasoftware-basedphone(Jabber)andadeskphoneassignedtothisuser.Ifyouhavemorethanonephonenumberonyourdeskphone,itwillshowuphereasseparatephones.

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AdditionalPhones

SingleNumberReachAdditionalPhonesiswhereyousetuptheabilitytoansweryourworkphoneonanotherdevice,suchasacellphone.ThisfeatureiscalledSingleNumberReach.Youmayalsoknowthisasdualring.

EnableMovetoMobile(LiveTransfer)AnotherfeatureyoucanturnonunderAdditionalPhonesiscalledEnableMovetoMobileorlivetransfer.Thisallowsyoutobeonacallonyourdeskphoneandtransferthelivecalltoanotherdevicesuchasyourcellphoneandcontinuetheconversationasyouleaveyouroffice.Thistransferistransparenttothecaller.Youcantransferacallfromyouralternativedevice(cellphone)backtoyourdeskphone.However,onthereturnfromyourcellphonetoyourworkphone,thecallerisplacedonhold–theyhearonholdmusic.Whenyoupickupyourofficephone,youwillbeconnectedagain.Note:Transferbacktodeskphonefrommobilephonecanonlybedoneifthephonecallwasoriginallytransferredfromthedeskphonetothemobilephone.Itdoesnotworkifthecalloriginatedonthecellphone.

HOWTO:ConfiguringSingleNumberReachandEnableMovetoMobileSelectonPhonesatthetopleft.ThenselectMyPhonesifnotalreadyselected.Inthemainwindow,youshouldseethefollowingundertheheading:AdditionalPhones.Clickontheplus(+)sign.

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EnteraphonenumberinthePhoneNumberfield.EnteringaDescriptionisoptional.Clickinthecheckboxnextthefeature(s)youwanttoenable.

EnableSingleNumberReachWhenyouclickontheCheckBoxnexttoEnableSingleNumberReach,thewindowwillexpand.Thisdemonstrateswhenanincomingcallreachesyourworkphone;itwillalsoringonyourotherdevice.However,itmayringonceortwiceonyourdeskphonebeforeitbeginsringingonyoursecondarydevice.

SelectontheboxnexttoCreateascheduleforthisassignmenttosetaschedulewhenincomingcallswillringonthesecondarydevice.Makeyourchoices,andthenclickSaveatthebottom.

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NOTE:SingleNumberReachallowsyoutoanswerincomingcallstoyourdistrictprovidedphonenumber.Ifyouanswerthecallonthealternatedevice,thecallerwon’tknow,unlessyouhaveadeskphoneandtheyhearyoudrivinginacar.JWhenyouanswerthecallonthealternatedevice,theminutesonthatdeviceareusedforthecall.Ifyoudonotanswerthecallonthealternatedevice,thecallwillbedirectedbacktothedistrictCISCOVoIPtelephonevoicemailsystem,notthevoicemailonyouralternatedevice(i.e.cellphone).ClicktheSavebuttonbeforemakingfurtherchanges.

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MUSTREADForSingleNumberReach,ifyouhavechosenacellphone:YoumayneedtochangetheAdvancedSettingsinorderforthecellphonetoringenoughtimesforyoutoansweritbeforeitgoestovoicemail.

AdvancedSettingsexample.ClicktheSavebuttonwhenyouarefinishedmakingchanges.

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EnableMovetoMobile(LiveTransfer)NOTE:SingleNumberReach(SNR)mustbeenabledforthisfeaturetowork.

HOWTO:DeskphonetomobilephonetransferWhenyouareonyourdeskphoneandyouneedtoleaveyouroffice,butwanttocontinuetheconversationyoucanlivetransferthecalltoyourmobilephone.Whenyoulivetransfer,thepersonwithwhomyouarespeakingwillnotknowthedifference.Thereisnogapintheconversation.However,thecallermayknowyouarenolongerinyourofficeiftheyhearyoustartyourcar.J Step1:Whenonanactivecallonthedeskphone,pressthebuttonbelowthedotsatthebottomrightoftheLCDscreenuntilyouseeMobility. Step2:PressthebuttonbelowMobilityontheLCDscreen. Step3:PressthebuttonunderSelectontheLCDscreen. Step4:Yourmobilephoneshouldring.ANSWERTHECALL.Youarenowconnectedtothecalleronyourmobilephone.Theactivecallonyourdeskphonewillend.

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HOWTO:MobilephonetodeskphonetransferTherearetwomethodstotransferacallfromyourmobilephonetoyourdeskphone:1.ThefirstmethodisonlyavailableforcallsthatwerepreviouslytransferredtoamobilephoneusingMobility(deskphonetomobilephonetransferfeature).WhenyouareonyourmobilephoneandwanttoLivetransferbacktoyourdeskphone,thepersonwithwhomyouarespeakingisplacedonhold.Thecallerwillhearonholdmusicuntilyouconnectthecallagainonyourdeskphone. Step1:Hangupthecallonyourcellphone.Thisplacesthecalleronholdand

Onholdmusicplays. Step2:Youmustpresstheflashingredlightlinebuttononthedeskphone

within5secondstocontinuethecall.Otherwisethecallwillend.2.ThesecondmethodisonlyavailablewhenyouhaveansweredacallonyourmobilephoneusingSingleNumberReach(SNR).ThecallcametoyourdeskphoneandwithSNR,italsorangonyourmobilephoneandyouanswereditonyourmobilephone.WhenyouareonyourmobilephoneandwanttoLivetransferbacktoyourdeskphone,thepersonwithwhomyouarespeakingisplacedonhold.Thecallerwillhearonholdmusicuntilyouconnectthecallagainonyourdeskphone. Step1:Whenyouareatyourdeskphone,hangupyourmobilephone.This

placesthecalleronholdandonholdmusicplays. Step2:Youmustpresstheflashingredlightlinebuttononthedeskphone

within5secondstocontinuethecall.Otherwisethecallwillend.

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HOWTO:DeleteanadditionalphoneBacktoMyPhones,UnderAdditionalPhonesyoushouldseeWorkMobile(asanexample):ClickonthesettingswheelandselectDelete.Tochangesettings,selectEdit.

MobileJabberAPP:MakeandReceiveCallsviayourCell/SmartPhone

AlternativetoSingleNumberReachFacultyrequestedafeaturewiththenewphonesystemtocontactstudentsusingtheirpersonalcellphonewithoutrevealingtheirpersonalcellphonenumbertothestudents.TheJabberAPPforsmartphonesallowsdistrictfulltimeemployeeswithanassignedphonenumbertomakeandreceivecallsusingtheirdistrictassignedphonenumberontheircellphone.Note:cellphoneminutes/datachargesapplywhenusingtheappToconfigureyourassigneddistrictphonenumberforusewiththeJabberAPP,youmustcreateanETSRequestforHelp(usingabrowsergotoetshelp.fhda.edu;signinusingyourMyPortalIDandpassword)andaskthatyourdistrictassignedphonenumberbeconfiguredforusewiththeJabberMobileAPP. YoumustprovidethefollowingintheETSRequestforHelp:

1. Yourcellphonenumber2. Yourcellularprovider(example:ATT,Verizon,Sprint,T-Mobile)3. Operatingsystemofphone(iOSorAndroid)

*Note:TheJabberappdoesNOTworkonWindowsphones.*ForaHowToGuidegotoets.fhda.edu;clickonGettingHelp,thenTelephone/Voicemail

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PhoneSettings:DeskPhoneConfigurationsOntheleftsideofthescreenclickonPhoneSettings.

ClickonthearrowtotheleftofeachitemtoviewtheSettingsdetail.

SpeedDialNumbersThestandarddesktelephoneallowsyoutoassignspeeddialnumberstothebottomthreebuttonstotheleftoftheLCDscreen.Ifyoumanagemorethantwophonenumbers,youwillhavefeweravailablephysicalbuttonsforspeeddialing.However,youcanstillcreateupto99speeddialnumbers.Atthetimeyourphonewasdeployed,speeddialnumbersmayhavebeenconfiguredforyou.

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CreateSpeedDialNumbersUnderthePhonestabatthetopleftandthenPhoneSettings.ClickonthesmallarrowtotheleftofSpeedDialNumbers.

ClickonAddNewSpeedDialtoaddaspeeddialtoyourphone.Fillinthefieldsandassignaspeeddialnumberfrom1to99.ThenclickonSave.

ThescreenshotbelowconfirmsyouhavesetuptheSpeedDialnumbercorrectly.Ifyouhavecreatedmorespeeddialnumbersthanavailablebuttonsonyourdeskphone,youaccessthosespeeddialsusingtheassigneddialnumber.(Seebelow:CreatedmorespeedDialnumbersthanavailablebuttonsonthedeskphone)TheexamplebelowshowsDialnumber1.

Thepicturebelowshowsthespeeddialaddedtothefirstavailablespeeddialbuttononthedeskphone.

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*CreatedmoreSpeedDialnumbersthanavailablebuttonsonthedeskphoneIfyouhaveaddedmorespeeddialnumbersthanavailablebuttonsonthedeskphone,youneedtoremembertheDialNumberyouassignedtoeachphonenumber.•Pressthenumber(s)onthekeypadforthespeeddialyouwanttouse.•PressthebuttonbelowthedotsontheLCDscreen.•PressthebuttonbelowSpeedDial.Thephonewilldialthephonenumberassignedtospeeddialnumberyouentered.

HOWTO:SpeedDialConfigurationandUse

ThetoptwoleftbuttonsoftheLCDdisplayscreenarereservedforphonelines.ThebottomthreeleftbuttonsofLCDdisplayscreencanbeusedforSpeedDialnumbers,unlessyourphonehasbeensetupwithmorethan2phonelines.Utilizingatwo-digitnumbercodesetupintheSelfCarePortalyoucanaccessspeeddialnumbersbeyondthethreeassociatedwiththebuttonsonyourdeskphone.Thenpressthetwo-digitnumberassociatedwiththespeeddialnumberusingthe

Pressthebuttontotheleftanditwillautodialthe‘speeddialnumber’.

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keypadbuttonsonyourphone.NowatthebottomoftheLCDscreen,therightmostbuttonshowsdots(blueandwhite).PressthebuttonbelowthedotsandlookforSpeedDial.ThenpressthebuttondirectlybelowwhereitsaysSpeedDial.Thephonewilldialyournumber.Youendthecalllikeyounormallydo.Youwillneedtoeithercreateacheatsheetormemorizewhichphonenumberisassociatedwithwhichtwo-digitspeeddialnumber.Example:Number99wasusedforthespeeddialcodeSelectonAddNewSpeedDial

TheNumber/URIfieldisthephonenumber.Makesureyouenter91beforethe10-digittelephonenumber.SpeedDialisthe2-digitnumberassignedbyyou.SelectSave.

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Newentryshouldappear.

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UsingSpeedDialsonyourdeskphone Pressthebuttonsonyourphonekeypadofthespeeddialcode:

Dotsmeanmoreoptions.Pressthebuttononthedeskphonebelowthedots.

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SpeedDialappearsonthescreen.PressthebuttonbelowSpeedDial.Thephonenumberassociatedwiththespeeddialnumberwillbedialed.

EndthecallbypressingthebuttonbelowEndcallonthescreen.

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HOWTO:DeleteaSpeedDial

NowclickontheYesbutton.

ServicesServicessettingsarenotavailable.

InthelistofSpeedDialnumbers,ClickontheX

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RingSettingsYoucanchangehowyourphoneringsundertwodifferentconditions:“WhenI’monacall”and“WhenI’mnotonacall”MakesureyouclickonSaveafteryoumakechanges.Onceyouclicksave,yourdeskphonemaysay,“Phoneisregistering”.Thephoneisreceivingthechanges.

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VoicemailNotificationSettingsYoucanchangehowyouarenotifiedwhenyouhaveanewvoicemailmessage.MakesureyouclickonSaveafteryoumakechanges.

Whenyousavechanges,thedeskphonescreenmaydisplay–Phoneisregistering.-Messagewaitinglightistheverticalredlightonyourhandset.-Displayscreenpromptmeansthevoicemailiconwillappearonyourphonescreenwhenyouhavenewvoicemailmessages.-Thestuttertonewillbeplayedifyoureceiveavoicemailwhileonanothercall.

CallHistoryYoucanturnCallLoggingOnandOff.Ifyouhavemorethanonephonenumberorphonetype(deskphone&Jabbersw-basedphone)assignedtoyourphone,itwillshowupinthislist.

Thisindicatesnumberofmissedcallssincethelasttimeyouviewedthelist.

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ExampleofMissedCallslog:

Youcansearchforacalleralphabeticallyornumerically–pressthebuttonbelowABCtotogglebetweenalphaandnumeric.YoucanviewanAllcallslog,whichincludescallsansweredandcallsmissed.Thedefaultviewismissedcalls.PressthebuttonbelowAllcallstoviewallcalls.

ExampleofAllcallslog:

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Youcaneasilycallanumberlistedinthelog.Usethewheeltoscrollthelist.PressthebuttonbelowCall(highlightedingreen)tomakethecall.

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PhoneContactsUsetheSelfCarePortaltoeasilyaddPersonalContactstoyourphone.ThisbecomesyourPersonalDirectoryonyourphone.ClickontheCreateNewContactbutton.

IntheRequiredDisplayNamefield,typetheFirstNameofthecontactyouwanttoadd.Alistofnameswillappear.Selectthecontactyouwanttoaddandthefieldswillbeautopopulated.YoumanuallyaddtheHomeandMobilenumbers.Whenyouarefinished,clickonSave.Note:TypingtheLastNameintheDisplayNamefieldwillfail.

Thereisn’taneasywaytoimportmultiplecontactsandyoucannotsetupapersonalcontactfromwithintheCallLog.

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PhoneContactSearchBoxOnceyouhavecreatedContacts,ifthelistislongandyouwanttofindanametodeleteit,youcanusetheSearchBox.Youcantypeafewlettersorthefullfirstorlastnameinthesearchbox.

HOWTO:UsethePersonalDirectoryonyourDeskPhone

LogIntoyourPersonalDirectoryOnyourdeskphone,presstheDirectorybutton.

Nowrefertothescreenonyourphone.MakesurePersonaldirectoryishighlightedlikeisinthepicturebelow.Otherwise,usethecircle/ringwithdotsonyourphone(seebelow);pressthedotstomoveupanddowntohighlightthePersonalDirectory.

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NowpressthecenterofthecircletoselectthePersonaldirectory.Forfirsttimeuse,youneedtoenteryourCWIDintheUserIDfield.EnterthePhoneServicesPINyoucreatedinthePINfield(Note:YousetthisPINunder“GeneralSettings:PhoneServicesPIN”thisisnotyourVoicemailPIN/password).Pleasenote,youmaybepromptedtologinagainatalatertimeduetoaphonesystemreboottoapplyanupdate/upgrade.

Usingthekeypadonyourphone,enteryourCWIDasyourUserID.

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Example:ifyouneedthenumber1key,youpressthe1untiltheoneshowsup.Thenwaitasecondtoenterthenextnumber.

Ifyoumakeamistake,pressthebuttononthephonethatisjustbelowthebackspacekeyonthescreen(seebelow).

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TomovetothePINfield,pressthebottomdotonthewheel.

NowenteryourPhoneServicesPIN.Note:YousetthisPINunder“GeneralSettings:PhoneServicesPIN”thisisnotyourVoicemailPIN/password.Usethenumberkeypadonthephone.YouonlyneedtopressthekeyonceforanumberwhenenteringthePIN.(NotlikeyoudidpreviouslyfortheUserID).

Nowsubmityourentry:PressthebuttonjustbelowtheSubmittoenteryourPersonalAddressbook.

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MakingaCalltoSomeoneinyourPersonalDirectoryWiththeSelectPersonalAddressBookhighlighted,pressthecenterofthewheelonthephone.

Thesearchscreenappears.PressthebuttonbelowSubmittoseeyourlistofcontacts.Usetheupanddowndotsonthewheeltoselectthepersonyouwanttocall.ThenpressthebuttonbelowSelectonthescreen.

Usetheupanddowndotsonthewheeltoselectwhichphonenumberforthecontactyouwanttouse.ThenpressthebuttonunderDialonthescreen.

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PersonalFastDialsinthePersonalDirectoryPersonalFastDialsissimilarbutdifferentfromSpeedDialnumbers.FormoreinformationonhowtousePersonalFastDialNumbersgototheCISCOonlineuserguidehere:http://web.peralta.edu/it/files/2011/02/Cisco-Unified-IP-Phone-8841-8851-and-8861-User-Guide.pdf

LogOutofPersonalDirectoryHighlightLogOutandpressthebuttonbelowSelect.ThenpressthebuttonbelowOK.ThenpressthebuttonbelowExituntilyouarebacktoyourmainscreenonyourphone.

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CallForwarding

ClicktoplaceacheckmarkintheboxnexttoForwardallcallsto:toforwardallcallsunderallcircumstancestovoicemailorthephonenumberyouenter.ToconfigureAdvancedcallforwardingrules,unchecktheboxnexttoForwardallcallsto:ClickonthelittlearrownexttoAdvancedcallingrulestorevealthecustomcallforwardingsettings.Clickontheboxnexttoeachsettingforthecheckmarktoappear,toactivatethesetting.

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Keepvoicemailorenteranewphonenumber.Thephonenumberneedstobeprecededby“91”.Example:916501231234MakesuretoclickonSave.

MoreAboutCallForwardingYoucanforwardcallsusingyourdeskphoneorsoftware-basedphone.

DeskPhoneIfyounoticenocallsarecominginorsomeonetellsyoupeoplearecallingyoubuttryingtoreachyou,youmayhavesetupcallforwardingunknowingly.Unfortunately,itseemsabitoppositeoflogiconthedeskphoneregardingcallforwarding.Ifyousee“Forwardall”atthebottomofyourLCDscreen,thismeansCallForwardingisOFF.Ifyousee“Forwardoff“atthebottomofyourLCDscreen,thismeansCallForwardingisON.ToTurnOffCallForwarding,pressthebuttonbelow“Forwardoff”.Thereisnootherindicatorcallforwardingison.

Software-basedphoneForsoftware-basedphones,atthebottomleftofthemainscreen,clickonthedownarrownexttothecomputericontorevealtheoptions.

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IMandAvailabilityTab

YoucanturnonDoNotDisturb(DND)onyourphoneviatheSelfCarePortal.

SelectonthecheckboxthenontheSavebutton.

StatusPolicyAcalendarconnectionbetweentheCISCOphonesystemandtheDistrictemailsystem,Exchange/Outlook/OWAwasnotpurchased.Ignorethissetting.

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GeneralSettingsSelecttheGeneralSettingstabatthetop.

Language LanguagehasbeensetbytheAdministrator

Client/PortalPassword YouareusingyourMyPortalIDandpasswordfortheSelfCarePortalsothisdoesnotapply

PhoneServicesPINUnderPhoneServicesPIN,typeinaPIN.YoumayusethesamePINsetforyourvoicemailbox.ThisPINwillbeusedtoaccessyourPersonalDirectoryonyourDeskPhone

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DisplayNameThiscannotbemodified.

ConferenceNowSincetheDistrictdidnotpurchasetheWebxservicewiththenewtelephonesystem,thisfeatureisnotactive.TheDistrictusesZOOMvideoconferenceservices:http://ets.fhda.edu/getting-help/staff/_documents/zoom.html

SignoutoftheSelfCarePortalGotoyournameatthetoprightandselectonthedownarrow.SelectSignOut.

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IfyoureceiveanerrormessageafterloggingoutoftheSelfCarePortalsuchastheonebelow,justignoreit:

Software-BasedPhonesUsingYourComputer-CISCOJabberOnceyouhaveloggedintotheSelfCarePortal,thescreenbelowwillappear.Ifyouhaveasoftware-basedphone,youwillseetheCISCOJabbericon.

SpeedDialNumbersYoucannotsetupspeeddialsonasoftware-basedphone.UsetheContactsListinJabber.

AddingandAccessingPersonalContactsContactsaddedheredonotshowupinyourJabbercontacts.YoucreatenewcontactswithintheJabberApp.

CallForwardingAtthebottomleftofthemainscreen,clickonthedownarrownexttothecomputericontorevealtheoptions.

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PleaserefertotheJabberAppuserdocumentationformoreinformation.