-
Cisco Systems, Inc.www.cisco.com
Cisco has more than 200 offices worldwide. Addresses, phone
numbers, and fax numbers are listed on the Cisco website at
www.cisco.com/go/offices.
Cisco Unified Communications Manager Express System
Administrator Guide
January 29, 2015
-
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN
THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE
ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION
OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING
PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU
ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an
adaptation of a program developed by the University of California,
Berkeley (UCB) as part of UCBs public domain version of the UNIX
operating system. All rights reserved. Copyright 1981, Regents of
the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES
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Cisco and the Cisco logo are trademarks or registered trademarks
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Any Internet Protocol (IP) addresses used in this document are
not intended to be actual addresses. Any examples, command display
output, and figures included in the document are shown for
illustrative purposes only. Any use of actual IP addresses in
illustrative content is unintentional and coincidental.
Cisco Unified SCCP and SIP SRST System Administrator Guide (All
Versions) 2008-2014 Cisco Systems, Inc. All rights reserved.
.
-
MIBs 2-34Technical Assistanc
Obtaining Documentatio
C H A P T E R 3 Before You Begin 3-35
Contents 3-35e 2-34
n, Obtaining Support, and Security Guidelines 2-34C O N T E N T
S
Preface i
Audience i-i
Conventions i-i
Obtaining Documentation and Submitting a Service Request
i-ii
C H A P T E R 1 Cisco Unified CME Features Roadmap 1-1
C H A P T E R 2 Cisco Unified CME Overview 2-25
Contents 2-25
Information About Cisco Unified CME 2-25Cisco Unified CME
Overview 2-26Licenses 2-27
Cisco Unified CME Permanent License 2-28Collaboration
Professional Suite License 2-28Restrictions 2-28
PBX or Keyswitch Model 2-29PBX Model 2-29Keyswitch Model
2-29Hybrid Model 2-30
Call Details Records 2-31Cisco Unified CME on the Cisco 3200
Series 2-31
Restrictions for Cisco 3200 Series 2-32
Where to Go Next 2-32
Additional References 2-32Related Documents 2-32Related Websites
2-34iCisco Unified Communications Manager Express System
Administrator Guide
-
ContentsPrerequisites for Configuring Cisco Unified CME 3-35
Restrictions for Configuring Cisco Unified CME 3-36
Information About Planning Your Configuration 3-37System Design
3-37Toll Fraud Prevention 3-38Configuration Methods Summary
3-39
Voice Bundles 3-40Cisco Unified CME GUI 3-41Workflow 3-42
Configuring Cisco Unified CME: Workflow 3-42
How to Install Cisco Voice Services Hardware 3-45Prerequisites
3-45Installing Hardware 3-45
How to Install Cisco IOS Software 3-47Prerequisites
3-47Installing Cisco IOS Software 3-47
What to Do Next 3-48
How to Configure VLANs on a Cisco Switch 3-49Using Network
Assistant to Configure a Cisco Catalyst Switch 3-49
Prerequisites 3-49What to Do Next 3-50
Using Cisco IOS Commands to Configure a Cisco Catalyst Switch
3-50Prerequisites 3-50What to Do Next 3-52
Configuring VLANs on an Internal Cisco Ethernet Switching Module
3-53Prerequisites 3-53What to Do Next 3-54
How to Configure Cisco Unified CME 3-54Using Cisco IOS Commands
to Create or Modify the Configuration 3-54
Prerequisites 3-54What to Do Next 3-55
Using Cisco Unified CME GUI to Modify or Maintain Configuration
3-55Prerequisites 3-55Restrictions 3-55
Feature Summary 3-56
Additional References 3-59Related Documents 3-59Technical
Assistance 3-59iiCisco Unified Communications Manager Express
System Administrator Guide
-
ContentsC H A P T E R 4 Installing and Upgrading Cisco Unified
CME Software 4-61
Contents 4-61
Prerequisites for Installing Cisco Unified CME Software 4-61
Information About Cisco Unified CME Software 4-62Basic Files
4-62GUI Files 4-62Phone Firmware Files 4-62XML Template
4-64Music-on-Hold (MOH) File 4-64Script Files 4-64Bundled TSP
Archive 4-65File Naming Conventions 4-65
How to Install and Upgrade Cisco Unified CME Software
4-65Installing Cisco Unified CME Software 4-66
What to Do Next 4-67SCCP: Upgrading or Downgrading Phone
Firmware Between Versions 4-67
Prerequisites 4-67What to Do Next 4-69
SIP: Upgrading or Downgrading Phone Firmware Between Versions
4-69Prerequisites 4-70Restrictions 4-70Examples 4-72What to Do Next
4-73
SCCP: Converting Phone Firmware to SIP 4-73Prerequisites
4-73Examples 4-76What to Do Next 4-76
SIP: Converting Phone to SCCP 4-76Prerequisites 4-76Removing a
SIP Configuration Profile 4-77Generating an SCCP XML Configuration
File for Upgrading from SIP to SCCP 4-77Examples 4-79What to Do
Next 4-80
SCCP: Verifying the Phone Firmware Version on an IP Phone
4-80Troubleshooting Tips 4-81
Additional References 4-82Related Documents 4-82Technical
Assistance 4-82iiiCisco Unified Communications Manager Express
System Administrator Guide
-
ContentsC H A P T E R 5 Defining Network Parameters 5-83
Contents 5-83
Prerequisites for Defining Network Parameters 5-83
Restrictions for Defining Network Parameters 5-84
Information About Defining Network Parameters 5-84DHCP Service
5-85Network Time Protocol for the Cisco Unified CME Router
5-85Olson Timezones 5-85DTMF Relay 5-86SIP Register Support
5-87Out-of-Dialog REFER 5-87
How to Define Network Parameters 5-89Enabling Calls in Your VoIP
Network 5-90
Restrictions 5-90Defining DHCP 5-92
Defining a Single DHCP IP Address Pool 5-92Defining a Separate
DHCP IP Address Pool for Each DHCP Client 5-94Defining a DHCP Relay
5-96
Enabling Network Time Protocol on the Cisco Unified CME Router
5-98SCCP: Setting the Olson Timezone 5-100
Prerequisites 5-100SIP: Setting the Olson Timezone 5-103
Prerequisites 5-103Configuring DTMF Relay for H.323 Networks in
Multisite Installations 5-106
What to Do Next 5-107Configuring SIP Trunk Support
5-107Verifying SIP Trunk Support Configuration 5-109Changing the
TFTP Address on a DHCP Server 5-110
Prerequisites 5-110Restrictions 5-110
Enabling OOD-R 5-111Prerequisites 5-111Restrictions 5-111
Verifying OOD-R Configuration 5-113Troubleshooting OOD-R
5-114
Configuration Examples for Network Parameters 5-115NTP Server:
Example 5-116DTMF Relay for H.323 Networks: Example 5-116ivCisco
Unified Communications Manager Express System Administrator
Guide
OOD-R: Example 5-116
-
ContentsWhere to Go Next 5-116
Additional References 5-117Related Documents 5-117Technical
Assistance 5-117
Feature Information for Network Parameters 5-118
C H A P T E R 6 Configuring System-Level Parameters 6-119
Contents 6-119
Prerequisites for System-Level Parameters 6-119
Information About Configuring System-Level Parameters 6-120Bulk
Registration Support for SIP Phones 6-120
Register Transaction 6-122Phone Status Update Transaction
6-123
DSCP 6-126Maximum Ephones in Cisco Unified CME 4.3 and Later
Versions 6-126Network Time Protocol for SIP Phones 6-127Per-Phone
Configuration Files 6-127
HFS Download Support for IP Phone Firmware and Configuration
Files 6-128Redundant Cisco Unified CME Router 6-131Timeouts
6-132IPv6 Support in Cisco Unified CME SCCP Endpoints 6-132Support
for IPv4-IPv6 (Dual-Stack) 6-133Media Flow Through and Flow Around
6-133Media Flow Around Support for SIP-SIP Trunk Calls 6-134Overlap
Dialing Support for SIP and SCCP IP Phones 6-135Unsolicited Notify
for Shared Line and Presence Events for Cisco Unified SIP IP Phones
6-135
Restrictions 6-136
How to Configure System-Level Parameters 6-136Configuring IP
Phones in IPv4, IPv6, or Dual Stack Mode 6-137
Prerequisites 6-137Restrictions 6-137Examples 6-138
Configuring IPv6 Source Address for SCCP IP Phones
6-139Prerequisites 6-139Restrictions 6-139
Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME
6-141Configuring Bulk Registration 6-142
Prerequisites 6-142vCisco Unified Communications Manager Express
System Administrator Guide
Examples 6-143
-
ContentsSIP: Configuring Bulk Registration for SIP IP Phones
6-144Prerequisites 6-144Verifying Phone Registration Type and
Status 6-145
SCCP: Setting Up Cisco Unified CME 6-146Restrictions
6-146Examples 6-149
SCCP: Setting Date and Time Parameters 6-149SCCP: Blocking
Automatic Registration 6-150
Prerequisite 6-150SCCP: Defining Per-Phone Configuration Files
and Alternate Location 6-152
Prerequisites 6-152Restrictions 6-152Examples 6-153What to Do
Next 6-153
SCCP: Changing Defaults for Timeouts 6-154SCCP: Configuring a
Redundant Router 6-155
Prerequisites 6-155SCCP: Configuring Overlap Dialing 6-157SIP:
Setting Up Cisco Unified CME 6-159
Prerequisites 6-159Restrictions 6-159
SIP: Setting Date and Time Parameters 6-162Prerequisites
6-162
SIP: Setting Network Time Protocol 6-164Prerequisites 6-164
SIP: Enabling the HFS Download Service 6-165Prerequisites
6-165Restrictions 6-165Troubleshooting Tips 6-167
SIP: Configuring an HFS Home Path for Firmware Files
6-168Prerequisites 6-168Restrictions 6-168
SIP: Changing Session-Level Application for SIP Phones
6-169Prerequisites 6-169
SIP: Enabling Media Flow Mode on SIP Trunks 6-171Restrictions
6-171
SIP: Configuring Overlap Dialing 6-173
Configuration Examples for System-Level Parameters 6-174Bulk
Registration Support for SIP Phones: Example 6-175viCisco Unified
Communications Manager Express System Administrator Guide
IPv6 Support on Cisco Unified CME: Example 6-176
-
ContentsSystem-Level Parameters: Example 6-178Blocking Automatic
Registration: Example 6-179Enabling the HFS Download Service for
Cisco Unified SIP IP Phone 7945: Example 6-180Configuring an HFS
Home Path for Cisco Unified SIP IP Phone Firmware Files: Example
6-180Verifying the HFS File Bindings of Cisco Unified SIP IP Phone
Configuration and Firmware Files: Example 6-181Redundant Router:
Example 6-181Media Flow Around Mode for SIP Trunks: Example
6-182Overlap Dialing for SCCP IP Phones: Example 6-183Overlap
Dialing for SIP IP Phones: Example 6-184
Where to Go Next 6-184
Additional References 6-185Related Documents 6-185Technical
Assistance 6-185
Feature Information for System-Level Parameters 6-186
C H A P T E R 7 Configuring Phones to Make Basic Calls 7-189
Contents 7-189
Prerequisites for Configuring Phones to Make Basic Calls
7-190
Restrictions for Configuring Phones to Make Basic Calls
7-190
Information About Configuring Phones to Make Basic Calls
7-190Phones in Cisco Unified CME 7-191
Cisco Unified 3905 SIP IP Phones 7-191Cisco Unified 6901 and
6911 SIP IP Phones 7-192Cisco Unified 6921, 6941, 6945, and 6961
SIP IP Phones 7-194Cisco Unified 8941 and 8945 SIP IP Phones
7-195Cisco Unified 6945, 8941, and 8945 SCCP IP Phones 7-197Cisco
Unified DX650 Phones 7-198Cisco Unified 78XX Phones 7-199Cisco ATA
190 Analog Telephone Adaptor (in Fast Track Mode) 7-199
Directory Numbers 7-200Single-Line 7-201Dual-Line 7-202Octo-Line
7-202SIP Shared-Line (Nonexclusive) 7-204Two Directory Numbers with
One Telephone Number 7-204Dual-Number 7-206Shared Line (Exclusive)
7-207viiCisco Unified Communications Manager Express System
Administrator Guide
Mixed Shared Lines 7-208
-
ContentsOverlaid 7-210Monitor Mode for Shared Lines 7-211Watch
Mode for Phones 7-212PSTN FXO Trunk Lines 7-212Codecs for Cisco
Unified CME Phones 7-213Analog Phones 7-215
Cisco ATAs in SCCP Mode 7-215FXS Ports in SCCP Mode 7-215FXS
Ports in H.323 Mode 7-215Fax Support 7-216Cisco VG202, VG204, and
VG224 Autoconfiguration 7-217
Secure IP Phone (IP-STE) Support 7-217Secure Communications
Between STU, STE, and IP-STE 7-218SCCP Media Control for Secure
Mode 7-218Secure Communication Between STE, STU, and IP-STE Across
SIP Trunk 7-219
Remote Teleworker Phones 7-220Media Termination Point for Remote
Phones 7-220G.729r8 Codec on Remote Phones 7-221
Busy Trigger and Channel Huntstop for SIP Phones 7-221Multiple
Calls Per Line 7-222
Cisco Unified 8941 and 8945 SCCP IP Phones 7-222Cisco Unified
6921, 6941, 6945, 6961, 8941, and 8945 SIP IP Phones 7-222
Digit Collection on SIP Phones 7-223KPML Digit Collection
7-223SIP Dial Plans 7-223
Session Transport Protocol for SIP Phones 7-224Real-Time
Transport Protocol Call Information Display Enhancement
7-224Ephone-Type Configuration 7-225Support for 7926G Wireless SCCP
IP Phone 7-225KEM Support for Cisco Unified 8961, 9951, and 9971
SIP IP Phones 7-226
Key Mapping 7-227Call Control 7-227XML Updates 7-227Restrictions
7-228
Fast-Track Configuration Approach for Cisco Unified SIP IP
Phones 7-228Restrictions 7-229
How to Configure Phones for a PBX System 7-229SCCP: Creating
Directory Numbers 7-231
Prerequisites 7-231viiiCisco Unified Communications Manager
Express System Administrator Guide
Restrictions 7-231
-
ContentsExamples 7-233What to Do Next 7-234
SCCP: Configuring Ephone-Type Templates 7-234Prerequisites
7-234Restrictions 7-234Ephone-Type Parameters for Supported Phone
Types 7-236Examples 7-237
SCCP: Assigning Directory Numbers to Phones 7-237Prerequisites
7-237Restrictions 7-238Examples 7-241What to Do Next 7-241
SIP: Creating Directory Numbers 7-241Prerequisites
7-241Restrictions 7-241Examples 7-243
SIP: Assigning Directory Numbers to Phones 7-244Examples
7-246What to Do Next 7-246
SIP: Configuring Dial Plans 7-247Prerequisites 7-247Examples
7-249Troubleshooting Tips 7-250What to Do Next 7-250
SIP: Verifying Dial Plan Configuration 7-251SIP: Enabling KPML
7-252
Prerequisites 7-252Restrictions 7-252What to Do Next 7-253
SIP: Selecting Session-Transport Protocol for a Phone
7-254Prerequisites 7-254Restrictions 7-254What to Do Next 7-255
SIP: Disabling SIP Proxy Registration for a Directory Number
7-256Prerequisites 7-256Restrictions 7-256What to Do Next 7-257
Modifying the Global Codec 7-258Prerequisites 7-258ixCisco
Unified Communications Manager Express System Administrator
Guide
Restrictions 7-258
-
ContentsWhat to Do Next 7-259Configuring Codecs of Individual
Phones for Calls Between Local Phones 7-260
Prerequisites 7-260Restrictions 7-260What to Do Next 7-262
How to Configure Phones for a Key System 7-262SCCP: Creating
Directory Numbers for a Simple Key System 7-262
Restrictions 7-262SCCP: Configuring Trunk Lines for a Key System
7-265
SCCP: Configuring a Simple Key System Phone Trunk Line
Configuration 7-265SCCP: Configuring an Advanced Key System Phone
Trunk Line Configuration 7-269
SCCP: Configuring Individual IP Phones for Key System
7-274Restrictions 7-274What to Do Next 7-275
How to Configure Cisco ATA, Analog Phone Support, Remote Phones,
Cisco IP Communicator, and Secure IP Phone (IP-STE) 7-275
Configuring Cisco ATA Support 7-276Restrictions 7-276What to Do
Next 7-278
Verifying Cisco ATA Support 7-278Troubleshooting Cisco ATA
Support 7-278Using Call Pickup and Group Call Pickup with Cisco ATA
7-280Configuring Voice and T.38 Fax Relay on Cisco ATA-187
7-281
Prerequisites 7-281Restrictions 7-281
Auto-Configuration for Cisco VG202, VG204, and VG224
7-285Prerequisites 7-285Restrictions 7-285Examples 7-287What to Do
Next 7-287
SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports
7-288Prerequisites 7-288Restrictions 7-288What to Do Next 7-290
SCCP: Verifying Analog Phone Support 7-291a Remote Phone
7-291
Prerequisites 7-291Restrictions 7-291What to Do Next 7-293xCisco
Unified Communications Manager Express System Administrator
Guide
SCCP: Verifying Remote Phones 7-293
-
ContentsSCCP: Configuring Cisco IP Communicator Support
7-293Prerequisites 7-293
SCCP: Verifying Cisco IP Communicator Support 7-294SCCP:
Troubleshooting Cisco IP Communicator Support 7-295SCCP:
Configuring Secure IP Phone (IP-STE) 7-296
Prerequisites 7-296Restrictions 7-296
SCCP: Configuring Phone Services XML File for Cisco Unified
Wireless Phone 7926G 7-298Prerequisites 7-298
How to Configure Phones to Make Basic Call 7-300Configuring a
Mixed Shared Line 7-300
Prerequisites 7-300Restrictions 7-300Troubleshooting Tips
7-302
SCCP: Configuring the Maximum Number of Calls 7-304Prerequisites
7-304
SIP: Configuring the Busy Trigger Limit 7-307Prerequisites
7-307Restrictions 7-307
SIP: Configuring KEMs 7-309Prerequisites 7-309
SIP: Provisioning Using the Fast-Track Configuration Approach
7-310Prerequisites 7-310Restrictions 7-310
SIP Phone Models Validated for CME using Fast-track
Configuration 7-313
Configuration Examples for Making Basic Calls 7-317Configuring
SCCP Phones for Making Basic Calls: Example 7-318Configuring SIP
Phones for Making Basic Calls: Example 7-322Disabling a Bulk
Registration for a SIP Phone: Example 7-325Configuring a Mixed
Shared Line on a Second Common Directory Number: Example 7-325Cisco
ATA: Example 7-326SCCP Analog Phone: Example 7-326Remote Teleworker
Phones: Example 7-327Secure IP Phone (IP-STE): Example
7-327Configuring PhoneServices XML File for Cisco Unified Wireless
Phone 7926G: Example 7-328Monitoring the Status of Key Expansion
Modules: Example 7-328Monitoring and Maintaining Cisco Unified CME
7-330xiCisco Unified Communications Manager Express System
Administrator Guide
Example: Fast-Track Configuration Approach 7-331
-
ContentsWhere to Go Next 7-332
Additional References 7-332Related Documents 7-332Technical
Assistance 7-332
Feature Information for Configuring Phones to Make Basic Calls
7-333
C H A P T E R 8 Creating Phone Configurations Using Extension
Assigner 8-337
Contents 8-337
Prerequisites for Extension Assigner 8-337
Restrictions for Extension Assigner 8-338
Information About Extension Assigner 8-338Extension Assigner
Overview 8-338
Procedures for System Administrators 8-338Procedures for
Installation Technicians 8-342
Files Included in this Release 8-342Extension Assigner
Synchronization 8-343
SCCP: How to Configure Extension Assigner 8-343Configuring
Extension Assigner 8-344
Determining Which Extension Numbers to Assign to the New Phones
and Plan Your Configuration 8-344Downloading the Tcl Script
8-344Configuring the Tcl Script 8-345Specifying the Extension for
Accessing Extension Assigner Application 8-347Configuring
Provision-Tags for the Extension Assigner Feature 8-349Configuring
Temporary Extension Numbers for Phones That Use Extension Assigner
8-350Configuring Extension Numbers That Installation Technicians
Can Assign to Phones 8-352Configuring Ephones with Temporary MAC
Addresses 8-353Configuring the Router to Automatically Save Your
Configuration 8-355Provide the Installation Technician with the
Required Information 8-357
Configuring Extension Assigner Synchronization 8-357Configuring
the XML Interface for the Secondary Backup Router 8-357Configuring
Extension Assigner Synchronization on the Primary Router 8-358
Assigning Extension Numbers Onsite by Using Extension Assigner
8-359Assigning New Extension Numbers 8-359Unassigning an Extension
Number 8-360Reassigning the Current Extension Number 8-360
Verifying Extension Assigner 8-361
Configuration Examples for Extension Assigner 8-362xiiCisco
Unified Communications Manager Express System Administrator
Guide
Extension Assigner: Example 8-363
-
ContentsExtension Assigner Synchronization: Example 8-365
Additional References 8-366Related Documents 8-366Technical
Assistance 8-366
Feature Information for Extension Assigner 8-367
C H A P T E R 9 Generating Configuration Files for Phones
9-369
Contents 9-369
Information About Configuration Files 9-369Configuration Files
for Phones in Cisco Unified CME 9-369Per-Phone Configuration Files
9-370
How to Generate Configuration Files for Phones 9-371SCCP:
Generating Configuration Files for SCCP Phones 9-371
Restrictions 9-371SCCP: Verifying Configuration Files for SCCP
Phones 9-372SIP: Generating Configuration Profiles for SIP Phones
9-373
Prerequisites 9-373SIP: Verifying Configuration Profiles for SIP
Phones 9-375
Where to Go Next 9-378
Additional References 9-378Related Documents 9-378Technical
Assistance 9-378
C H A P T E R 10 Resetting and Restarting Phones 10-379
Contents 10-379
Information About Resetting and Restarting Phones
10-379Differences between Resetting and Restarting IP Phones
10-379Cisco Unified CME TAPI Enhancement 10-380
How to Reset and Restart Phones 10-381SCCP: Using the reset
Command 10-381
Prerequisites 10-381SCCP: Using the restart Command 10-382
Prerequisites 10-382SCCP: Resetting a Session Between a TAPI
Application and an SCCP Phone 10-384
Prerequisites 10-384SIP: Using the reset Command 10-385
Prerequisites 10-385xiiiCisco Unified Communications Manager
Express System Administrator Guide
SIP: Using the restart Command 10-386
-
ContentsPrerequisites 10-386Verifying Basic Calling 10-387
Additional References 10-388Related Documents 10-388Technical
Assistance 10-388
Feature Information for Cisco Unified CME 7.0(1) New Features
10-389
C H A P T E R 11 Configuring Localization Support 11-391
Contents 11-391
Information About Localization 11-392Localization Enhancements
in Cisco Unified CME 11-392
Prerequisites 11-392Restrictions 11-392
System-Defined Locales 11-393Localization Support for Cisco
Unified SIP IP Phones 11-393User-Defined Locales 11-394Localization
Support for Phone Displays 11-395Multiple Locales 11-395Locale
Installer for Cisco Unified SCCP IP Phones 11-396Locale Installer
for Cisco Unified SIP IP Phones 11-396
SCCP: How to Configure Localization Support 11-397Installing
System-Defined Locales for Cisco Unified IP Phone 6921, 6945, 7906,
7911, 7921, 7931, 7941, 7961, 7970, 7971, and Cisco IP Communicator
11-397
Prerequisites 11-397Restrictions 11-397
Installing User-Defined Locales 11-401Prerequisites
11-401Restrictions 11-401
Using the Locale Installer in Cisco Unified CME 7.0(1) and Later
Versions 11-404Prerequisites 11-404Restrictions 11-404
Verifying User-Defined Locales 11-408Configuring Multiple
Locales 11-408
Prerequisites 11-408Restrictions 11-408
Verifying Multiple Locales 11-411
SIP: How to Configure Localization Support 11-412Installing
System-Defined Locales for Cisco Unified IP Phone 8961, 9951, and
9971 11-412xivCisco Unified Communications Manager Express System
Administrator Guide
Prerequisites 11-412
-
ContentsRestrictions 11-412Using the Locale Installer in Cisco
Unified CME 9.0 and Later Versions 11-415
Prerequisites 11-415Restrictions 11-415
Configuring Multiple Locales 11-419Prerequisites
11-419Restriction 11-419
Verifying Multiple Locales 11-422
Configuration Examples for Localization 11-422Multiple User and
Network Locales: Example 11-423User-Defined Locales: Example
11-424Chinese as the User-Defined Locale: Example 11-425Swedish as
the System-Defined Locale: Example 11-425SCCP: Locale Installer:
Examples 11-426
System-Defined Locale is the Default Applied to All Phones
11-426User-Defined Locale is Default Language to be Applied to All
Phones 11-427Configuring a Locale on a Non-default Locale Index
11-428
SIP: Multiple User and Network Locales: Example 11-429SIP:
Locale Installer: Example 11-430
Where to Go Next 11-430
Additional References 11-431Related Documents 11-431Technical
Assistance 11-431
Feature Information for Localization Support 11-432
C H A P T E R 12 Configuring Dialing Plans 12-433
Contents 12-433
Information About Dialing Plans 12-433Phone Number Plan
12-434Dial-Plan Patterns 12-435Direct Inward Dialing Trunk Lines
12-435Voice Translation Rules and Profiles 12-436Secondary Dial
Tone 12-436E.164 Enhancements 12-436
Phone Registration with Leading + E164 Number 12-437Callback and
Calling Number Display 12-440
How to Configure Dialing Plans 12-441SCCP: Configuring Dial-Plan
Patterns 12-441xvCisco Unified Communications Manager Express
System Administrator Guide
SIP: Configuring Dial-Plan Patterns 12-442
-
ContentsPrerequisites 12-442Verifying Dial-Plan Patterns
12-444Defining Voice Translation Rules in Cisco CME 3.2 and Later
Versions 12-445
Prerequisites 12-445What to Do Next 12-447
SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and
Later Versions 12-447Prerequisites 12-447What to Do Next 12-448
SCCP: Applying Translation Rules Before Cisco CME 3.2
12-448Prerequisites 12-448What to Do Next 12-449
SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1
and Later 12-450Prerequisites 12-450What to Do Next 12-451
SIP: Applying Voice Translation Rules before Cisco Unified CME
4.1 12-451Prerequisites 12-451SUMMARY STEPS 12-451What to Do Next
12-452
Verifying Voice Translation Rules and Profiles 12-452Activating
a Secondary Dial Tone 12-453
Prerequisite 12-453Defining Translation Rules for
Callback-Number 12-454
Prerequisites 12-454What to Do Next 12-456Examples 12-457
Configuration Examples for Dialing Plan Features 12-457Secondary
Dial Tone: Example 12-457Voice Translation Rules: Example
12-458
Additional References 12-459Related Documents 12-459Technical
Assistance 12-459
Feature Information for Dialing Plan Features 12-460
C H A P T E R 13 Configuring Transcoding Resources 13-461
Contents 13-461
Prerequisites for Configuring Transcoding Resources 13-462
Restrictions for Configuring Transcoding Resources 13-462
Information About Transcoding Resources 13-462xviCisco Unified
Communications Manager Express System Administrator Guide
Transcoding Support 13-462
-
ContentsTranscoding When a Remote Phone Uses G.729r8
13-465Secure DSP Farm Transcoding 13-466
How to Configure Transcoding Resources 13-466Determining DSP
Resource Requirements for Transcoding 13-467Provisioning Network
Modules or PVDMs for Transcoding 13-467
What to Do Next 13-468Configuring DSP Farms for NM-HDs and
NM-HDV2s 13-468
What to Do Next 13-473Configuring DSP Farms for NM-HDVs
13-473Configuring the Cisco Unified CME Router to Act as the DSP
Farm Host 13-475
Determining the Maximum Number of Transcoder Sessions
13-475Setting the Cisco Unified CME Router to Receive IP Phone
Messages 13-475Configuring the Cisco Unified CME Router to Host a
Secure DSP Farm 13-478
Modifying DSP Farms for NM-HDVs After Upgrading Cisco IOS
Software 13-478Prerequisites 13-478
Modifying the Number of Transcoding Sessions for NM-HDVs
13-479Tuning DSP-Farm Performance on an NM-HDV 13-480Verifying DSP
Farm Operation 13-481Registering the DSP Farm with Cisco Unified
CME 4.2 or a Later Version in Secure Mode 13-485
Obtaining a Digital Certificate from a CA Server 13-485Copying
the CA Root Certificate of the DSP Farm Router to the Cisco Unified
CME Router 13-491Copying the CA Root Certificate of the Cisco
Unified CME Router to the DSP farm Router 13-492Configuring Cisco
Unified CME to Allow the DSP Farm to Register 13-492Verifying DSP
Farm Registration with Cisco Unified CME 13-494
Configuration Examples for Transcoding Resources 13-495DSP Farms
for NM-HDVs: Example 13-495DSP Farms for NM-HDs and NM-HDV2s:
Example 13-495Cisco Unified CME Router as the DSP Farm Host:
Example 13-496
Where to go Next 13-496
Additional References 13-496Related Documents 13-496Technical
Assistance 13-497
Feature Information for Transcoding Resources 13-498
C H A P T E R 14 Configuring Toll Fraud Prevention 14-499
Finding Feature Information 14-499
Contents 14-499
Prerequisites for Configuring Toll Fraud Prevention
14-499xviiCisco Unified Communications Manager Express System
Administrator Guide
Information About Toll Fraud Prevention 14-500
-
ContentsIP Address Trusted Authentication 14-500Direct Inward
Dial for Incoming ISDN Calls 14-501Disconnecting ISDN Calls With no
Matching Dial-peer 14-501Blocking Two-stage Dialing Service on
Analog and Digital FXO Ports 14-501
How to Configure Toll Fraud Prevention 14-502Configuring IP
Address Trusted Authentication for Incoming VoIP Calls 14-502
Prerequisites 14-502Restrictions 14-502Examples 14-503
Adding Valid IP Addresses For Incoming VoIP Calls
14-504Prerequisites 14-504Examples 14-505
Configuring Direct Inward Dial for Incoming ISDN Calls
14-506Restrictions 14-506Examples 14-507
Blocking Secondary Dialtone on Analog and Digital FXO Ports
14-508Examples 14-509
Troubleshooting Tips for Toll Fraud Prevention 14-510
Additional References 14-511Related Documents 14-512Standards
14-512MIBs 14-512RFCs 14-512Technical Assistance 14-513
Feature Information for Toll Fraud Prevention 14-513
C H A P T E R 15 Enabling the GUI 15-515
Contents 15-515
Prerequisites for Enabling the GUI 15-515
Restrictions for Enabling the GUI 15-516
Information About Enabling the GUI 15-516Cisco Unified CME GUI
Support 15-516AAA Authentication 15-517
How to Enable the GUI 15-517Enabling the HTTP Server
15-517Enabling GUI Access for the System Administrator
15-519Accessing the Cisco Unified CME GUI 15-521
Restrictions 15-521xviiiCisco Unified Communications Manager
Express System Administrator Guide
Creating a Customized XML File for Customer Administrator GUI
15-522
-
ContentsEnabling GUI Access for Customer Administrators
15-523Prerequisites 15-523Using the Cisco Unified CME GUI to Define
a Customer Administrator Account 15-523Using Cisco IOS Software
Commands to Define a Customer Administrator Account 15-524
Enabling GUI Access for Phone Users 15-525Prerequisites
15-525Using the Cisco Unified CME GUI to Define a Phone User
Account 15-525Using Cisco IOS Software Commands to Define a Phone
User Account 15-526
Troubleshooting the Cisco Unified CME GUI 15-527
Configuration Examples for Enabling the GUI 15-527HTTP and
Account Configuration: Example 15-527XML Configuration File
Template: Example 15-527XML Configuration File: Example 15-528
Additional References 15-530Related Documents 15-530Technical
Assistance 15-530
Feature Information for Enabling the GUI 15-531
C H A P T E R 16 Integrating Voice Mail 16-533
Contents 16-533
Prerequisites 16-533
Information About Voice-Mail Integration 16-535Cisco Unity
Connection Integration 16-535Cisco Unity Express Integration
16-535Cisco Unity Integration 16-536DTMF Integration for Legacy
Voice-Mail Applications 16-536Mailbox Selection Policy 16-536RFC
2833 DTMF MTP Passthrough 16-537MWI Line Selection 16-537AMWI
16-537SIP MWI Prefix Specification 16-538SIP MWI - QSIG Translation
16-538VMWI 16-539Transfer to Voice Mail 16-540Live Record
16-540Cisco Unity Express AXL Enhancement 16-540
How to Configure Voice-Mail Integration 16-541SCCP: Configuring
a Voice Mailbox Pilot Number 16-541xixCisco Unified Communications
Manager Express System Administrator Guide
Prerequisites 16-541
-
ContentsWhat to Do Next 16-542SCCP: Configuring a Mailbox
Selection Policy 16-542
SCCP: Setting a Mailbox Selection Policy for Cisco Unity Express
or a PBX Voice-Mail Number 16-543SCCP: Setting Mailbox Selection
Policy for Cisco Unity 16-544
Transfer to Voice Mail 16-546Prerequisites 16-546Restrictions
16-546Example 16-548What to Do Next 16-548
SCCP: Configuring Live Record 16-549Prerequisites
16-549Restrictions 16-549Example 16-551
SIP: Configuring a Voice Mailbox Pilot Number
16-552Prerequisites 16-552What to Do Next 16-554
Enabling DTMF Integration 16-554Enabling DTMF Integration for
Analog Voice-Mail Applications 16-554Enabling DTMF Integration
Using RFC 2833 16-556Enabling DTMF Integration Using SIP NOTIFY
16-559
SCCP: Configuring a Phone for MWI Outcall 16-561Prerequisites
16-561Restrictions 16-561
SIP: Enabling MWI at the System-Level 16-563Prerequisites
16-563
SIP: Configuring a Directory Number for MWI 16-564SIP: Defining
Pilot Call Back Number for MWI Outcall 16-564SIP: Configuring a
Directory Number for MWI NOTIFY 16-565
Enabling SIP MWI Prefix Specification 16-567Prerequisites
16-567
SIP: Configuring VMWI 16-568Prerequisites 16-568
Verifying Voice-Mail Integration 16-570
Configuration Examples for Voice-Mail Integration 16-570Mailbox
Selection Policy for SCCP Phones: Example 16-571Voice Mailbox for
SIP Phones: Example 16-571DTMF Integration Using RFC 2833: Example
16-571DTMF Integration Using SIP Notify: Example 16-571xxCisco
Unified Communications Manager Express System Administrator
Guide
DTMF Integration for Legacy Voice-Mail Applications: Example
16-572
-
ContentsSCCP Phone Line for MWI: Example 16-572SIP MWI Prefix
Specification: Example 16-573SIP Directory Number for MWI Outcall:
Example 16-573SIP Directory Number for MWI Unsolicited Notify:
Example 16-573SIP Directory Number for MWI Subscribe/NOTIFY:
Example 16-573
Additional References 16-574Related Documents 16-574Technical
Assistance 16-574
Feature Information for Voice-Mail Integration 16-575
C H A P T E R 17 Configuring Security 17-577
Contents 17-577
Prerequisites for Security 17-578
Restrictions for Security 17-578
Information About Security 17-579Phone Authentication Overview
17-579
Phone Authentication 17-581File Authentication 17-581Signaling
Authentication 17-581
Public Key Infrastructure 17-581Phone Authentication Components
17-582Phone Authentication Process 17-585Startup Messages
17-586Configuration File Maintenance 17-586CTL File Maintenance
17-586CTL Client and Provider 17-587Manually Importing MIC Root
Certificate 17-587Feature Design of Media Encryption 17-587Secure
Cisco Unified CME 17-588Secure Supplementary Services 17-589Secure
SIP Trunk Support on Cisco Unified CME 17-589
Restrictions 17-590Secure Cisco Unified CME in an H.450
Environment 17-590Secure Cisco Unified CME in a Non H.450
Environment 17-590
Secure Transcoding for Remote Phones with DSP Farm Transcoding
Configured 17-592Secure Cisco Unified CME with Cisco Unity Express
17-592Secure Cisco Unified CME with Cisco Unity 17-593HTTPS
Provisioning For Cisco Unified IP Phones 17-593xxiCisco Unified
Communications Manager Express System Administrator Guide
HTTPS support for an External Server 17-593
-
ContentsHTTPS Support in Cisco Unified CME 17-593
How to Configure Security 17-594Configuring the Cisco IOS
Certification Authority 17-594
Examples 17-598Obtaining Certificates for Server Functions
17-598
Examples 17-600Configuring Telephony-Service Security Parameters
17-601
Verifying Telephony-Service Security Parameters
17-603Configuring the CTL Client 17-604
Configuring the CTL Client on a Cisco Unified CME Router
17-604Configuring the CTL Client on a Router That is Not a Cisco
Unified CME Router 17-606
Configuring the CAPF Server 17-609Configuring Ephone Security
Parameters 17-612
Prerequisites 17-612Verifying Ephone Security Parameters
17-616
What to Do Next 17-616Configuring the CTL Provider 17-616
Verifying the CTL Provider 17-618What to Do Next 17-618
Configuring the Registration Authority 17-619What to Do Next
17-621
Entering the Authentication String on the Phone
17-622Prerequisites 17-622Restrictions 17-622What to Do Next
17-623
Manually Importing the MIC Root Certificate 17-623Prerequisites
17-623What to Do Next 17-626
Configuring Media Encryption (SRTP) in Cisco Unified CME
17-626Prerequisites 17-626Restrictions 17-626
What to Do Next 17-628Configuring Cisco Unified CME SRTP
Fallback for H.323 Dial Peers 17-629Configuring Cisco Unity for
Secure Cisco Unified CME Operation 17-630
Prerequisites 17-630Configuring Integration Between Cisco
Unified CME and Cisco Unity 17-630Importing the Cisco Unity Root
Certificate to Cisco Unified CME 17-631Configuring Cisco Unity
Ports for Secure Registration 17-633
HTTPS Provisioning for Cisco Unified IP Phones 17-633xxiiCisco
Unified Communications Manager Express System Administrator
Guide
Prerequisites 17-633
-
ContentsConfiguration Examples for Security 17-639Cisco IOS CA:
Example 17-639Manually Importing MIC Root Certificate on the Cisco
Unified CME Router: Example 17-640Telephony-Service Security
Parameters: Example 17-642CTL Client Running on Cisco Unified CME
Router: Example 17-642Secure Cisco Unified CME: Example
17-646Configuring HTTPS Support for Cisco Unified CME: Example
17-653
Where to Go Next 17-654
Additional References 17-655Related Documents 17-655Technical
Assistance 17-655
Feature Information for Security 17-656
C H A P T E R 18 Configuring Directory Services 18-657
Contents 18-657
Information About Directory Services 18-657Local Directory
18-658External Directory 18-658Called-Name Display 18-658Directory
Search 18-658
How to Configure Directory Services 18-659Configuring Local
Directory Service 18-659SCCP: Defining a Name for a Directory
Number 18-660
Prerequisites 18-660Restrictions 18-660
SCCP: Adding an Entry to a Local Directory 18-661Restrictions
18-661
SCCP: Configuring External Directory Service 18-662Prerequisites
18-663Restrictions 18-663
Called-Name Display 18-665Prerequisites 18-665Restrictions
18-665
Verifying Called-Name Display 18-666SIP: Defining a Name for a
Directory Number 18-667
Prerequisites 18-667SIP: Configuring External Directory Service
18-668
Prerequisites 18-668xxiiiCisco Unified Communications Manager
Express System Administrator Guide
Restrictions 18-668
-
ContentsVerifying Directory Services 18-669
Configuration Examples for Directory Services 18-670Local
Directory 18-670Called-Name Display 18-671
First Ephone-dn in the Overlay Set: Example 18-671Directory Name
for an Overlaid Ephone-dn Set: Example 18-671Directory Name for a
Hunt Group with Overlaid Ephone-dns: Example 18-672Directory Name
for Non-Overlaid Ephone-dns: Example 18-673Ephone-dn Name for
Overlaid Ephone-dns: Example 18-674
Additional References 18-675Related Documents 18-675Technical
Assistance 18-675
Feature Information for Directory Services 18-676
C H A P T E R 19 Configuring Do Not Disturb 19-677
Contents 19-677
Information About Do Not Disturb 19-677SCCP: Do Not Disturb
19-678SIP: Do Not Disturb 19-678
How to Configure Do Not Disturb 19-679SCCP: Blocking Do Not
Disturb 19-679
Prerequisites 19-679Restrictions 19-679Examples 19-680
SCCP: Verifying Do Not Disturb 19-681SIP: Configuring Do Not
Disturb 19-681
Prerequisites 19-681Restrictions 19-681Examples 19-683
Where to Go Next 19-683
Additional References 19-684Related Documents 19-684Technical
Assistance 19-684
Feature Information for Do Not Disturb 19-685
C H A P T E R 20 Configuring Enhanced 911 Services 20-687
Contents 20-687xxivCisco Unified Communications Manager Express
System Administrator Guide
Prerequisites for Enhanced 911 Services 20-687
-
ContentsRestrictions for Enhanced 911 Services 20-688
Information About Enhanced 911 Services 20-688Overview of
Enhanced 911 Services 20-689Call Processing for E911 Services
20-691Precautions for Mobile Phones 20-694Planning Your
Implementation of Enhanced 911 Services 20-695Interactions with
Existing Cisco Unified CME Features 20-697
Multiple Usages of an ELIN 20-697Number Translation 20-697Call
Transfer 20-698Call Forward 20-698Call Blocking Features 20-698Call
Waiting 20-698Three-Way Conference 20-698Dial-Peer Rotary
20-699Dial Plan Patterns 20-699Caller ID Blocking 20-699Shared Line
20-699
How to Configure Enhanced 911 Services 20-700Configuring the
Emergency Response Location 20-700
Prerequisites 20-700Configuring Locations under Emergency
Response Zones 20-702
Prerequisites 20-702Configuring Outgoing Dial Peers for Enhanced
911 Services 20-703
Configuring Dial Peers for Emergency Calls 20-703Configuring
Dial Peers for Emergency Response Zones 20-704
Configuring a Dial Peer for Callbacks from the PSAP
20-705Assigning ERLs to Phones 20-707
Prerequisites 20-707Assigning an ERL to a Phones IP Subnet
20-707Assigning an ERL to a SIP Phone 20-708Assigning an ERL to a
SCCP Phone 20-709Assigning an ERL to a Dial Peer 20-710
Configuring Customized Settings 20-711Using the Address Command
for Two ELINS 20-713Enabling Call Detail Records 20-713
Output from a RADIUS Accounting Server 20-713Output from a
Syslog Server 20-714Output from the show call history voice Command
20-714xxvCisco Unified Communications Manager Express System
Administrator Guide
Verifying E911 Configuration 20-714
-
ContentsTroubleshooting Enhanced 911 Services 20-716Error
Messages 20-716
Configuration Examples for Enhanced 911 Services 20-716Enhanced
E911 Services with Cisco Unified CME 4.2: Example 20-716Enhanced
E911 Services with Cisco Unified CME 4.1 in SRST Fallback Mode:
Example 20-718
Additional References 20-724Related Documents 20-724Technical
Assistance 20-725
Feature Information for Enhanced 911 Services 20-726
C H A P T E R 21 Configuring Extension Mobility 21-727
Contents 21-727
Prerequisites for Configuring Extension Mobility 21-727
Restrictions 21-728
Information About Configuring Extension Mobility 21-728Extension
Mobility 21-728Personal Speed Dials on an Extension Mobility Phone
21-729Cisco Unified CME Extension Mobility Enhancements
21-729Privacy on an Extension Mobility Phone 21-730Extension
Mobility for SIP Phones Enhancement 21-731MIB Support for Extension
Mobility in Cisco Unified SCCP IP Phones 21-731
How to Enable Extension Mobility 21-733Configuring Cisco Unified
CME for Extension Mobility 21-733
Prerequisites 21-733Examples 21-736
Configuring a Logout Profile for an IP Phone 21-736Prerequisites
21-736Restrictions 21-736
Enabling an IP Phone for Extension Mobility 21-739Prerequisites
21-739Restrictions 21-739
Configuring Extension Mobility for SIP Phones
21-741Prerequisites 21-741
Enabling SIP Phones for Extension Mobility 21-744Prerequisites
21-744
Configuring a User Profile 21-745Prerequisites
21-745Restrictions 21-746xxviCisco Unified Communications Manager
Express System Administrator Guide
Configuration Examples for Extension Mobility 21-748
-
ContentsConfiguring Extension Mobility for Use with SIP Phones:
Example 21-748Configuring SIP Phones for Use with Extension
Mobility: Example 21-749Logout Profile: Example 21-749Enabling an
IP Phone for Extension Mobility: Example 21-750User Profile:
Example 21-750
Where to Go Next 21-750
Additional References 21-751Related Documents 21-751Standards
21-751MIBs 21-751RFCs 21-751Technical Assistance 21-752
Feature Information for Extension Mobility 21-753
C H A P T E R 22 Configuring Fax Relay 22-755
Contents 22-755
Prerequisites for Fax Relay 22-755
Restrictions for Fax Relay 22-756
Information About Fax Relay 22-756Fax Relay and Equipment
22-756Feature Design of Cisco Fax Relay 22-757
Supported Gateways, Modules, and Voice Interface Cards for Fax
Relay 22-758
How to Configure Fax Relay 22-758SCCP: Configuring Fax Relay
22-758Verifying and Troubleshooting Fax Relay Configuration
22-759
Configuration Examples for Fax Relay 22-760Fax Relay: Example
22-760
Additional References 22-760Related Documents 22-760Technical
Assistance 22-761
Feature Information for Fax Relay 22-762
C H A P T E R 23 Configuring Feature Access Codes 23-763
Contents 23-763
Information About Feature Access Codes 23-763Feature Access
Codes 23-764
How to Configure Feature Access Codes 23-765xxviiCisco Unified
Communications Manager Express System Administrator Guide
Feature Access Codes 23-765
-
ContentsVerifying Feature Access Codes 23-766
Configuration Examples for Feature Access Codes 23-767FAC:
Example 23-767
Additional References 23-768Related Documents 23-768Technical
Assistance 23-768
Feature Information for Feature Access Codes 23-769
C H A P T E R 24 Configuring Forced Authorization Code (FAC)
24-771
Contents 24-771
Information About Forced Authorization Code 24-771Forced
Authorization Code Overview 24-771
How to Configure Forced Authorization Code 24-776Enabling Forced
Authorization Code (FAC) on LPCOR Groups 24-776
Prerequisites 24-776Restrictions 24-777Examples 24-778
Defining Parameters for Authorization Package 24-780
Configuration Examples for Forced Authorization Code 24-782
Additional References 24-783Related Documents 24-783Technical
Assistance 24-783
Feature Information for Forced Authorization Code 24-784
C H A P T E R 25 Configuring Headset Auto-Answer 25-785
Contents 25-785
Information About Headset Auto-Answer 25-785Auto-Answering Calls
Using a Headset 25-786Difference Between a Line and a Button
25-786
How to Configure Headset Auto-Answer 25-788Headset Auto-Answer
25-788Verifying Headset Auto-Answer 25-789
Configuration Examples for Headset Auto-answer 25-789
Additional References 25-790Related Documents 25-790Technical
Assistance 25-790
Feature Information for Headset Auto-Answer 25-791xxviiiCisco
Unified Communications Manager Express System Administrator
Guide
-
ContentsC H A P T E R 26 Configuring Intercom Lines 26-793
Contents 26-793
Information About Intercom Lines 26-793Intercom Auto-Answer
Lines 26-794Whisper Intercom 26-795SIP Intercom 26-796
Extension Number 26-797
How to Configure Intercom Lines 26-797SCCP: Configuring an
Intercom Auto-Answer Line 26-797
Restrictions 26-797SCCP: Configuring Whisper Intercom 26-799
Prerequisites 26-799Restrictions 26-799Examples 26-800
SIP: Configuring an Intercom Auto-Answer Line
26-801Prerequisites 26-801Restrictions 26-801
SIP: Configuring Intercom Support 26-803Prerequisites
26-803Restrictions 26-803
Configuration Examples for Intercom Lines 26-805Intercom Lines:
Example 26-805Configuring SIP Intercom Support: Example 26-805
Where to Go Next 26-805
Additional References 26-806Related Documents 26-806Technical
Assistance 26-806
Feature Information for Intercom Lines 26-807
C H A P T E R 27 Configuring Loopback Call Routing 27-809
Contents 27-809
Information About Loopback Call Routing 27-809Loopback Call
Routing 27-809
How to Configure Loopback Call Routing 27-810Loopback Call
Routing 27-810
Restrictions 27-810Verifying Loopback Call Routing
27-815xxixCisco Unified Communications Manager Express System
Administrator Guide
Configuration Examples for Loopback Call Routing 27-815
-
ContentsEnabling Loopback Call Routing: Example 27-815
Additional References 27-816Related Documents 27-816Technical
Assistance 27-816
Feature Information for Loopback Call Routing 27-817
C H A P T E R 28 Configuring MLPP 28-819
Finding Feature Information 28-819
Contents 28-819
Prerequisites for MLPP 28-819
Information About MLPP 28-820Precedence 28-820
Basic Precedence Call Setup 28-821Preemption 28-822
Basic Preemption Call 28-823DSN Dialing Format 28-823
Service Digit 28-824Route Code 28-824Dialing Example 28-825
MLPP Service Domains 28-825MLPP Indication 28-827MLPP
Announcements 28-828Automatic Call Diversion (Attendant Console)
28-829
How to Configure MLPP 28-830Enabling MLPP Service Globally in
Cisco Unified CME 28-830
Prerequisites 28-830Restrictions 28-830Examples 28-832
Enabling MLPP Service on SCCP Phones 28-832Prerequisites
28-832Restrictions 28-832Examples 28-835
Enabling MLPP Service on Analog FXS Ports 28-836Prerequisites
28-836Examples 28-838
Configuring an MLPP Service Domain for Outbound Dial Peers
28-838Examples 28-839
Configuring MLPP Options 28-839xxxCisco Unified Communications
Manager Express System Administrator Guide
Examples 28-842
-
ContentsTroubleshooting MLPP Service 28-843
Additional References 28-843Related Documents 28-843Standards
28-844MIBs 28-844RFCs 28-844Technical Assistance 28-844
Feature Information for MLPP 28-845
C H A P T E R 29 Configuring Music on Hold 29-847
Contents 29-847
Prerequisites for Music on Hold 29-847
Restrictions for Music on Hold 29-847
Information About Music on Hold 29-848Music on Hold Summary
29-848Music on Hold 29-849Music on Hold from a Live Feed
29-849Multicast MOH 29-850Music on Hold for SIP Phones 29-850Music
On Hold Enhancement 29-851Caching MOH Files for Enhanced System
Performance 29-851
How to Configure Music on Hold 29-852Configuring Music on Hold
from an Audio File 29-852
Prerequisites 29-852Restrictions 29-852
Examples 29-855Configuring Music on Hold from a Live Feed
29-855
Prerequisites 29-855Restrictions 29-855Examples 29-860
Configuring Music on Hold Groups to Support Different Media
Sources 29-861Prerequisites 29-861Restrictions 29-861Examples
29-864
Assigning a MOH Group to a Directory Number 29-865Prerequisites
29-865Restrictions 29-865Examples 29-866xxxiCisco Unified
Communications Manager Express System Administrator Guide
Assigning a MOH Group to all Internal Calls (SCCP Only)
29-867
-
ContentsPrerequisites 29-867Restrictions 29-867Examples
29-868
Configuring Buffer Size for MOH Files 29-868Prerequisites
29-868Restrictions 29-868Examples 29-869
Verifying MOH File Caching 29-870Verifying Music on Hold Group
Configuration 29-871
Additional References 29-873Related Documents 29-873Technical
Assistance 29-873
Feature Information for Music on Hold 29-874
C H A P T E R 30 Configuring Paging 30-875
Contents 30-875
Restrictions for Paging 30-875
Information About Paging 30-875Audio Paging 30-876Paging Group
Support for Cisco Unified SIP IP Phones 30-878
How to Configure Paging 30-879SCCP: Configuring a Simple Paging
Group 30-879
Restrictions 30-879SCCP: Configuring a Combined Paging Group
30-881
Prerequisites 30-881SIP: Configuring Paging Group Support
30-884
Prerequisites 30-884Restrictions 30-884Troubleshooting Tips
30-887
Verifying Paging 30-888
Configuration Examples for Paging 30-888Example: Simple Paging
Group 30-888Example: Combined Paging Groups 30-889Example:
Configuring a Combined Paging Group of Cisco Unified SIP IP Phones
and Cisco Unified SCCP IP Phones 30-890
Where to Go Next 30-893
Additional References 30-894Related Documents 30-894xxxiiCisco
Unified Communications Manager Express System Administrator
Guide
Technical Assistance 30-894
-
ContentsFeature Information for Paging 30-895
C H A P T E R 31 Configuring Presence Service 31-897
Contents 31-897
Prerequisites for Presence Service 31-897
Restrictions for Presence Service 31-898
Information About Presence Service 31-898Presence Service
31-898BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and
Conferencing 31-900Device-Based BLF Monitoring 31-901Phone User
Interface for BLF-Speed-Dial 31-902
How to Configure Presence Service 31-902Enabling Presence for
Internal Lines 31-903
Restrictions 31-903Enabling a Directory Number to be Watched
31-904
Restrictions 31-904BLF Monitoring for Speed-Dials and Call Lists
31-906
Prerequisites 31-906Restrictions 31-906Examples 31-908What to Do
Next 31-908
SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists
31-909Prerequisites 31-909Restrictions 31-909What to Do Next
31-911
Enabling BLF-Speed-Dial Menu 31-911Prerequisites
31-911Restrictions 31-911
Configuring Presence to Watch External Lines 31-912Prerequisites
31-912
Verifying Presence Configuration 31-914Troubleshooting Presence
31-915
Configuration Examples for Presence 31-917Presence in Cisco
Unified CME: Example 31-917
Additional References 31-920Related Documents 31-920Technical
Assistance 31-921
Feature Information for Presence Service 31-922xxxiiiCisco
Unified Communications Manager Express System Administrator
Guide
-
ContentsC H A P T E R 32 Configuring Ring Tones 32-923
Contents 32-923
Information About Ring Tones 32-923Distinctive Ringing
32-924Customized Ring Tones 32-924On-Hold Indicator 32-924
How to Configure Ring Tones 32-925Distinctive Ringing 32-925
Prerequisites 32-925Customized Ring Tones 32-926
Prerequisites 32-926On-Hold Indicator 32-928SIP: Enabling
Distinctive Ringing 32-929
Prerequisites 32-929Restrictions 32-929
Configuration Examples for Ring Tones 32-930Distinctive Ringing
for Internal Calls: Example 32-930On-Hold Indicator: Example
32-930
Additional References 32-931Related Documents 32-931Technical
Assistance 32-931
Feature Information for Ring Tones 32-932
C H A P T E R 33 Configuring Single Number Reach (SNR)
33-933
Contents 33-933
Information About Single Number Reach 33-933Single Number Reach:
Overview 33-934SNR Enhancements 33-935
Hardware Conference 33-935Call Park, Call Pickup, and Call
Retrieval 33-935Answer Too Soon Timer 33-935SNR Phone Stops Ringing
After Mobile Phone Answers 33-935
Single Number Reach for Cisco Unified SIP IP Phones
33-936Virtual SNR DN for Cisco Unified SCCP IP Phones 33-937
How to Configure Single Number Reach 33-937SCCP: Configuring
Single Number Reach 33-938
Prerequisites 33-938xxxivCisco Unified Communications Manager
Express System Administrator Guide
Restrictions 33-938
-
ContentsExamples 33-941SCCP: Configuring Single Number Reach
Enhancements 33-942
Prerequisites 33-942Restrictions 33-942Examples 33-944
SIP: Configuring Single Number Reach 33-945Prerequisites
33-945Restrictions 33-945
SCCP: Configuring a Virtual SNR DN 33-948Prerequisites
33-949Restrictions 33-949
Additional References 33-951Related Documents 33-951Technical
Assistance 33-951
Feature Information for Single Number Reach 33-952
C H A P T E R 34 Customizing Soft Keys 34-953
Contents 34-953
Information About Soft Keys 34-953Soft Keys on IP Phones
34-954Account Code Entry 34-955Hookflash Soft Key 34-956Feature
Blocking 34-956Feature Policy Soft Key Control 34-957Immediate
Divert for SIP IP Phones 34-957Programmable Line Keys (PLK)
34-958
How to Customize Soft Keys 34-965SCCP: Modifying Soft-Key
Display 34-965
Prerequisites 34-965Restrictions 34-965What to Do Next
34-968
SIP: Modifying Soft-Key Display 34-969Prerequisites
34-969Restrictions 34-969What to Do Next 34-971
Verifying Soft-Key Configuration 34-971Enabling Flash Soft Key
34-972
Restrictions 34-972xxxvCisco Unified Communications Manager
Express System Administrator Guide
Verifying Flash Soft-Key Configuration 34-973
-
ContentsConfiguring Feature Blocking 34-974Prerequisites
34-974
Verifying Feature Blocking 34-976SIP: Configuring Immediate
Divert (iDivert) Soft Key 34-976
Restrictions 34-976SCCP: Configuring Service URL Button on a
Line Key 34-978SIP: Configuring Service URL Button For Voice Hunt
Gropus On A Phone Line Key 34-980SCCP: Configuring Feature Buttons
on a Line Key 34-981
Restrictions 34-981SIP: Configuring Feature Buttons on a Line
Key 34-984
Configuration Examples for Soft Keys 34-985Modifying Soft-Key
Display: Example 34-986Modifying the HLog Soft Key for Ephone Hunt
Groups: Example 34-986Enabling Flash Soft Key for PSTN Calls:
Example 34-986Park and Transfer Blocking: Example 34-987Conference
Blocking: Example 34-987Immediate Divert (iDivert) Configuration:
Example 34-987SCCP: Configuring URL Buttons on a Line Key: Example
34-988SIP: Configuring URL Buttons on a Line Key: Example
34-988SCCP: Configuring Feature Button on a Line Key: Example
34-988SIP: Configuring Feature Button on a Line Key: Example
34-988
Where to Go Next 34-989
Additional References 34-989Related Documents 34-989Technical
Assistance 34-989
Feature Information for Soft Keys 34-990
C H A P T E R 35 Configuring Speed Dial 35-993
Contents 35-993
Information About Speed Dial 35-993Speed Dial Summary
35-994Speed Dial Buttons and Abbreviated Dialing 35-995Bulk-Loading
Speed Dial Numbers 35-995Monitor-Line Button for Speed Dial
35-996DSS (Direct Station Select) Service 35-997Phone
User-Interface for Speed Dial and Fast Dial 35-997
How to Configure Speed Dial 35-998Enabling a Local Speed Dial
Menu 35-998xxxviCisco Unified Communications Manager Express System
Administrator Guide
Prerequisites 35-998
-
ContentsRestrictions 35-998DSS Service 35-1000
Prerequisites 35-1000SCCP: Enabling a Personal Speed Dial Menu
35-1001
Restrictions 35-1001SCCP: Defining Speed-Dial Buttons and
Abbreviated Dialing 35-1002
Restrictions 35-1002Bulk-Loading Speed-Dial 35-1004
Prerequisites 35-1004Restrictions 35-1004
SCCP: Verifying Bulk Speed-Dial Parameters 35-1005User Interface
for Speed-Dial and Fast-Dial 35-1006
Prerequisites 35-1006Restrictions 35-1006What to Do Next
35-1007
SIP: Defining Speed-Dial Buttons 35-1007Prerequisites
35-1007Restrictions 35-1007Examples 35-1008
Configuration Examples for Speed Dial 35-1008Enabling a Local
Speed Dial Menu: Example 35-1009SIP: Personal Speed Dial Menu:
Example 35-1009Speed-Dial Buttons and Abbreviated Dialing: Example
35-1009Bulk-Loading Speed Dial: Example 35-1010Speed-Dial and
Fast-Dial User Interface: Example 35-1010
Where to Go Next 35-1010
Additional References 35-1011Related Documents 35-1011Technical
Assistance 35-1011
Feature Information for Speed Dial 35-1012
C H A P T E R 36 Configuring Video Support 36-1013
Contents 36-1013
Prerequisites for Video Support 36-1013
Restrictions for Video Support 36-1014
Information About Video Support 36-1015Video Support Overview
36-1016SIP Trunk Video Support 36-1016xxxviiCisco Unified
Communications Manager Express System Administrator Guide
Matching Endpoint Capabilities 36-1017
-
ContentsRetrieving Video Codec Information 36-1017Call Fallback
to Audio-Only 36-1017Call Setup for Video Endpoints 36-1018
Call Setup Between Two Local SCCP Endpoints 36-1018Call Setup
Between SCCP and H.323 Endpoints 36-1018Call Setup Between Two SCCP
Endpoints Across an H.323 Network 36-1018
SIP Endpoint Video and Camera Support for Cisco Unified IP
Phones 8961, 9951, and 9971 36-1019Video and Camera Configuration
for Cisco Unified IP Phones 36-1019Bandwidth Control for SIP Video
Calls 36-1020
Flow of the RTP Video Stream 36-1020
How to Configure Video 36-1021SIP: Enabling Video and Camera
Support on Cisco Unified IP Phones 9951 and 9971 36-1021
Prerequisites 36-1021Restrictions 36-1021
SIP: Applying Video and Camera Configuration to Cisco IP Phones
8961, 9951, and 9971 36-1026Prerequisites 36-1026
SIP: Configuring Video Bandwidth Control for SIP to SIP Video
Calls 36-1027Prerequisites 36-1027
Support for Video Streams Across H.323 Networks
36-1029Prerequisites 36-1029Restrictions 36-1029
System-Level Video Capabilities 36-1030Video Capabilities on a
Phone 36-1031
Prerequisites 36-1031Verifying Video Support
36-1033Troubleshooting Video Support 36-1033
Where to Go Next 36-1034
Additional References 36-1035Related Documents 36-1035Technical
Assistance 36-1035
Feature Information for Video Support 36-1036
C H A P T E R 37 Configuring SSL VPN Client for SCCP IP Phones
37-1037
Contents 37-1037
Information About SSL VPN Client 37-1037SSL VPN Support on Cisco
Unified CME with DTLS 37-1037
Phone or Client Authentication 37-1038SSL VPN Client Support on
SCCP IP Phones 37-1040xxxviiiCisco Unified Communications Manager
Express System Administrator Guide
How to Configure SSL VPN Client 37-1040
-
ContentsConfiguring SSL VPN Client with ASA as VPN Headend
37-1041Prerequisites 37-1041Basic Configuration on Cisco Unified
CME 37-1041Configuring Cisco Unified CME as CA Server
37-1047Verifying Phone Registration and Phone Load
37-1051Configuring ASA (Gateway) as VPN Headend 37-1051Configuring
VPN Group and Profile on Cisco Unified CME 37-1055Associating VPN
Group and Profile to SCCP IP Phone 37-1057
37-1058
Configuring Alternate TFTP Address on Phone 37-1060Registering
Phone from a Remote Location 37-1061
Configuring SSL VPN Client with DTLS on Cisco Unified CME as VPN
Headend 37-1061Setting Up the Clock, Hostname, and Domain Name
37-1062Configuring Trustpoint and Enrolling with the Certificates
37-1063Configuring VPN Gateway 37-1063Configuring User Database
37-1063Configuring Virtual Context 37-1064Configuring Group Policy
37-1064Verifying the IOS SSL VPN Connection 37-1065Configuring
Cisco Unified SCCP IP Phones for SSL VPN 37-1065Configuration on
Cisco Unified SCCP IP Phone 37-1066Configuring SSL VPN on Cisco
Unified CME 37-1067VPN Phone Redundancy Support for Cisco Unified
CME with DTLS 37-1068
Configuration Examples for SSL VPN Client 37-1068SSL VPN with
ASA as VPN Headend: Example 37-1069SSL VPN with DTLS on CME as VPN
Headend: Example 37-1071
Additional References 37-1073Related Documents 37-1073Technical
Assistance 37-1073
Feature Information for SSL VPN Client 37-1074
C H A P T E R 38 Configuring Automatic Line Selection
38-1075
Contents 38-1075
Information About Automatic Line Selection 38-1075Automatic Line
Selection for Incoming and Outgoing Calls 38-1075
How to Configure Automatic Line Selection 38-1076Automatic Line
Selection 38-1076
Restrictions 38-1076xxxixCisco Unified Communications Manager
Express System Administrator Guide
Verifying Automatic Line Selection 38-1079
-
ContentsConfiguration Examples for Automatic Line Selection
38-1079Automatic Line Selection: Example 38-1079
Additional References 38-1080Related Documents 38-1080Technical
Assistance 38-1080
Feature Information for Automatic Line Selection 38-1081
C H A P T E R 39 Configuring Barge and Privacy 39-1083
Contents 39-1083
Information About Barge and Privacy 39-1083Barge and cBarge
39-1083
Barge (SIP) 39-1084cBarge (SCCP and SIP) 39-1084
Privacy and Privacy on Hold 39-1085
How to Configure Barge and Privacy 39-1086SCCP: Configuring the
cBarge Soft Key 39-1086
Prerequisites 39-1086Restrictions 39-1086Examples 39-1088
SIP: Enabling Barge and cBarge Soft Keys 39-1088Prerequisites
39-1088Restrictions 39-1088Examples 39-1090
Privacy and Privacy on Hold 39-1090Prerequisites
39-1090Restrictions 39-1090Examples 39-1092
SIP: Enabling Privacy and Privacy on Hold 39-1093Prerequisites
39-1093Restrictions 39-1093Examples 39-1095
Additional References 39-1096Related Documents 39-1096Technical
Assistance 39-1096
Feature Information for Barge and Privacy 39-1097
C H A P T E R 40 Configuring Call Blocking 40-1099
Contents 40-1099xlCisco Unified Communications Manager Express
System Administrator Guide
-
ContentsInformation About Call Blocking 40-1099Call Blocking
Based on Date and Time (After-Hours Toll Bar) 40-1100After-Hours
Pattern-Blocking Support for Regular Expressions 40-1100Call
Blocking Override 40-1101Class of Restriction 40-1102
How to Configure Call Blocking 40-1102Configuring Call Blocking
40-1102
Prerequisites 40-1103Restrictions 40-1103
Configuring Call Blocking Exemption for a Dial Peer 40-1105SCCP:
Configuring Call Blocking Override for All Phones 40-1106
Prerequisites 40-1106Restrictions 40-1106
SCCP: Configuring Call Blocking Exemption for an Individual
Phone 40-1107Restrictions 40-1107
SIP: Configuring Call Blocking Exemption for an Individual Phone
or Directory Number 40-1108Verifying Call Blocking Configuration
40-1109SCCP: Applying Class of Restriction to a Directory Number
40-1110
Prerequisites 40-1110Restrictions 40-1110
SIP: Applying Class of Restriction to Directory Number
40-1111Prerequisites 40-1111Restrictions 40-1112
Verifying Class of Restriction 40-1113
Configuration Examples for Call Blocking 40-1114Call Blocking:
Example 40-1115Class of Restriction: Example 40-1115
Configuring After-Hours Block Patterns of Regular Expressions:
Example 40-1116
Where to Go Next 40-1117
Additional References 40-1117Related Documents 40-1117Technical
Assistance 40-1118
Feature Information for Call Blocking 40-1119
C H A P T E R 41 Configuring Call Park 41-1121
Contents 41-1121
Information About Call Park 41-1121Call Park Enhancements in
Cisco Unified CME 7.1 41-1122xliCisco Unified Communications
Manager Express System Administrator Guide
Basic Call Park 41-1123
-
ContentsViewing Active Parked Calls 41-1124Configuring User
Interface to View Active List of Parked Calls 41-1124
Prerequisites 41-1124Restrictions 41-1124
Directed Call Park 41-1125Park Reservation Groups
41-1126Dedicated Call-Park Slots 41-1126Call-Park Blocking
41-1128Call-Park Redirect 41-1128Call Park Recall Enhancement
41-1128Park Monitor 41-1128
How to Configure Call Park 41-1130Enabling Call Park or Directed
Call Park 41-1130
Prerequisites 41-1130Restrictions 41-1130Examples 41-1134
Verifying Call Park 41-1136Configuring Timeout Duration for
Recalled Calls 41-1136
Prerequisites 41-1137Configuring Timeout Duration for Recalled
Calls: Example 41-1137Troubleshooting Call Park 41-1137
Configuration Examples for Call Park 41-1138Basic Call Park:
Example 41-1138Phone Blocked From Using Call Park: Example
41-1138Call-Park Redirect: Example 41-1139Configuring Call Park
Recall: Example 41-1139
Where to Go Next 41-1139
Additional References 41-1140Related Documents 41-1140Technical
Assistance 41-1141
Feature Information for Call Park 41-1142
C H A P T E R 42 Call Restriction Regulations 42-1143
Finding Feature Information 42-1143
Contents 42-1143
Prerequisites for LPCOR 42-1143
Information About LPCOR 42-1144LPCOR Overview 42-1144xliiCisco
Unified Communications Manager Express System Administrator
Guide
LPCOR Policy and Resource Groups 42-1145
-
ContentsDefault LPCOR Policy 42-1146How LPCOR Policies are
Associated with Resource Groups 42-1146
Analog Phones 42-1146IP Phones 42-1147PSTN Trunks 42-1147VoIP
Trunks 42-1147
LPCOR Support for Supplementary Services 42-1148Phone Display
and Warning Tone for LPCOR 42-1150LPCOR VSAs 42-1151
How to Configure LPCOR 42-1151Defining a LPCOR Policy
42-1151
Examples 42-1153Associating a LPCOR Policy with Analog Phone or
PSTN Trunk Calls 42-1154
Prerequisites 42-1154Examples 42-1156
Associating a LPCOR Policy with VoIP Trunk Calls
42-1157Prerequisites 42-1157Restrictions 42-1158Examples
42-1159
Associating a LPCOR Policy with IP Phone or SCCP FXS Phone Calls
42-1160Prerequisites 42-1160Restrictions 42-1160Examples
42-1162
Associating LPCOR with Mobile Phone Calls 42-1164Prerequisites
42-1164Restrictions 42-1164Examples 42-1166
Verifying LPCOR Configuration 42-1168
Configuration Examples for LPCOR 42-1169LPCOR for Cisco Unified
CME: Example 42-1169Cisco 3800 Series Integrated Services Router:
Example 42-1172
Additional References 42-1180Related Documents 42-1180Standards
42-1180MIBs 42-1180RFCs 42-1180Technical Assistance 42-1181
Feature Information for LPCOR 42-1182xliiiCisco Unified
Communications Manager Express System Administrator Guide
-
ContentsC H A P T E R 43 Configuring Call Transfer and
Forwarding 43-1183
Contents 43-1183
Information About Call Transfer and Forwarding 43-1183Call
Forwarding 43-1184
Selective Call Forwarding 43-1184Call Forward Unregistered
43-1185B2BUA Call Forwarding for SIP Devices 43-1186Call Forward
All Synchronization for SIP Phones 43-1186Call Transfer 43-1187
Call Transfer Blocking 43-1187Trunk-to-Trunk Transfer Blocking
for Toll Fraud Prevention on Cisco Unified SIP IP Phones
43-1188
transfer-pattern 43-1188transfer max-length 43-1190conference
max-length 43-1190conference-pattern blocked 43-1190
43-1191
Configuring the Maximum Number of Digits for a Conference Call
43-1191Prerequisites 43-1191DETAILED STEPS 43-1192
Configuring Conference Blocking Options for Phones
43-1192Prerequisites 43-1192transfer-pattern blocked
43-1194conference transfer-pattern 43-1195Call-Transfer Recall
43-1195Consultative-Transfer Enhancements in Cisco Unified CME 4.3
and Later Versions 43-1196Consultative Transfer With Direct Station
Select 43-1196
H.450.2 and H.450.3 Support 43-1197Tips for Using H.450
Standards 43-1199
Transfer Method Recommendations by Cisco Unified CME Version
43-1200H.450.12 Support 43-1201Hairpin Call Routing 43-1201
Tips for Using Hairpin Call Routing 43-1203H.450 Tandem Gateways
43-1204
Tips for Using H.450 Tandem Gateways 43-1206Dial Peers
43-1206QSIG Supplementary Services 43-1206Disabling SIP
Supplementary Services for Call Forward and Call Transfer
43-1208Typical Network Scenarios for Call Transfer and Call
Forwarding 43-1209xlivCisco Unified Communications Manager Express
System Administrator Guide
Cisco CME 3.1 or Later and Cisco IOS Gateways 43-1209
-
ContentsCisco CME 3.0 or an Earlier Version and Cisco IOS
Gateways 43-1210Cisco CME 3.1 or Later, Non-H.450 Gateways, and
Cisco IOS Gateways 43-1210Cisco Unified CME, Non-H.450 Gateways,
and Cisco IOS Gateways 43-1211Cisco CME 3.1 or Later, Cisco Unified
Communications Manager, and Cisco IOS Gateways 43-1211Cisco CME 3.0
or an Earlier Version, Cisco Unified Communications Manager, and
Cisco IOS Gateways 43-1212
How to Configure Call Transfer and Forwarding 43-1212Enabling
Call Transfer and Forwarding at System-Level 43-1213
Prerequisites 43-1213Restrictions 43-1213
Call Forwarding for a Directory Number 43-1218Restrictions
43-1219
Call Transfer for a Directory Number 43-1221Prerequisites
43-1221
SCCP: Configuring Call Transfer Options for Phones
43-1222Restrictions 43-1223
SCCP: Verifying Call Transfer 43-1225SIP: Specifying Transfer
Patterns for Trunk-to-Trunk Calls and Conferences
43-1226Prerequisites 43-1226Restrictions 43-1226Conference
max-length 43-1228SIP: Blocking Trunk-to-Trunk Call Transfers
43-1228Prerequisites 43-1228Restrictions 43-1229
Enabling H.450.12 Capabilities 43-1230Restrictions 43-1230
Enabling H.323-to-H.323 Connection Capabilities
43-1232Restrictions 43-1232
Forwarding Calls Using Local Hairpin Routing 43-1234Enabling
H.450.7 and QSIG Supplementary Services at a System-Level
43-1236
Prerequisites 43-1236Restrictions 43-1236
Enabling H.450.7 and QSIG Supplementary Services on a Dial Peer
43-1237Prerequisites 43-1237Restrictions 43-1237
Disabling SIP Supplementary Services for Call Forward and Call
Transfer 43-1239Prerequisites 43-1239Restrictions 43-1239xlvCisco
Unified Communications Manager Express System Administrator
Guide
Enabling Interworking with Cisco Unified Communications Manager
43-1241
-
ContentsPrerequisites 43-1242Configuring Cisco CME 3.1 or Later
to Interwork with Cisco Unified Communications Manager
43-1242Enabling Cisco Unified Communications Manager to Interwork
with Cisco Unified CME 43-1245Troubleshooting Transfer and
Forwarding Configuration 43-1246
SIP: Configuring SIP-to-SIP Phone Call Forwarding
43-1247Prerequisites 43-1247Restrictions 43-1247
SIP: Configuring Call Forward Unregistered for SIP IP Phones
43-1250Prerequisites 43-1250Troubleshooting Tips 43-1250
Configuring Keepalive Timer Expiration in SIP Phones 43-1252SIP:
Configuring Call-Forwarding-All Soft Key URI 43-1253
Prerequisites 43-1253Restrictions 43-1253
SIP: Specifying Number of 3XX Responses To be Handled
43-1254Prerequisites 43-1254
SIP: Configuring Call Transfer 43-1255Prerequisites
43-1255Restrictions 43-1255
Configuration Examples for Call Transfer and Forwarding
43-1257H.450.2 and H.450.3: Example 43-1257Basic Call Forwarding:
Example 43-1258Call Forwarding Blocked for Local Calls: Example
43-1258Configuring Transfer Patterns: Example 43-1258Configuring
Maximum Length of Transfer Number: Example 43-1258Configuring
Conference Transfer Patterns: Example 43-1259Blocking All Call
Transfers: Example 43-1259Selective Call Forwarding: Example
43-1259Call Transfer: Example 43-1259Call-Transfer Recall: Example
43-1260H.450.12: Example 43-1261H.450.7 and QSIG Supplementary
Services: Example 43-1261Cisco Unified CME and Cisco Unified
Communications Manager in Same Network: Example 43-1261H.450 Tandem
Gateway Working with Cisco Unified CME and Cisco Unified
Communications Manager: Example 43-1263Forwarding Calls to Cisco
Unity Express: Example 43-1265xlviCisco Unified Communications
Manager Express System Administrator Guide
Configuring Call Forward Unregistered for SIP IP Phones: Example
43-1266
-
ContentsConfiguring Keepalive Timer Expiration in SIP Phones:
Example 43-1266
Where to Go Next 43-1267
Additional References 43-1267Related Documents 43-1267Technical
Assistance 43-1268
Feature Information for Call Transfer and Forwarding 43-1269
C H A P T E R 44 Configuring Call Coverage Features 44-1273
Contents 44-1273
Information About Call Coverage Features 44-1273Call Coverage
Summary 44-1274Call Hunt 44-1275Call Pickup 44-1276Call Waiting
44-1278
Call-Waiting Beep for SCCP Phones 44-1278Call-Waiting Ring for
SCCP Phones 44-1279Cancel Call Waiting 44-1279
Callback Busy Subscriber 44-1279Hunt Groups 44-1280
Ephone-Hunt Groups and Voice Hunt-Groups Comparison
44-1281Sequential Hunt Groups 44-1282Peer Hunt Groups
44-1283Longest-Idle Hunt Groups 44-1284Parallel Hunt Groups (Call
Blast) 44-1285
Viewing and Joining Voice Hunt Groups 44-1285Restrictions and
Limitations 44-1286
SCCP: Enabling User Interface to View, Join, and Unjoin Voice
Hunt Groups 44-1286Prerequisites 44-1286Example 44-1287
SCCP: Configuring Service URL Button On A Line Key
44-1287Examples 44-1289
SIP: Configuring Service URL Button On A Line Key
44-1289Examples 44-1290Displaying Support for the Name of a Called
Voice Hunt-Group 44-1291Support for Voice Hunt Group Descriptions
44-1292Preventing Local Call Forwarding to the Final Agent in a
Voice Hunt-Groups 44-1292Enhancement of Support for Ephone-Hunt
Group Agent Statistics 44-1293Hunt Group Agent Availability Options
44-1293xlviiCisco Unified Communications Manager Express System
Administrator Guide
Dynamic Ephone Hunt Group Membership 44-1295
-
ContentsDynamically Joining or Unjoining Multiple Voice Hunt
Groups 44-1296Agent Status Control 44-1297Automatic Agent Status
Not-Ready 44-1298
Night Service 44-1298Overlaid Ephone-dns 44-1300
Shared-Line Overlays 44-1301Call Waiting for Overlaid Ephone-dns
44-1302Extending Calls for Overlaid Ephone-dns to Other Buttons on
the Same Phone 44-1304
How to Configure Call Coverage Features 44-1305SCCP: Configuring
Call Hunt 44-1306
What to Do Next 44-1307SCCP: Verifying Call Hunt 44-1308SIP:
Configuring Call Hunt 44-1309
What to Do Next 44-1310Enabling Call Pickup 44-1310
Prerequisites 44-1310Restrictions 44-1310Examples 44-1313
SCCP: Configuring Call-Waiting Indicator Tone
44-1314Restrictions 44-1314
SCCP: Verifying Call-Waiting Indicator Tone 44-1315SCCP:
Configuring Cancel Call Waiting 44-1316
Prerequisites 44-1316Restrictions 44-1316Examples 44-1318
SIP: Enabling Call Waiting 44-1318Prerequisites 44-1318
SCCP: Configuring Ephone-Hunt Groups 44-1320Prerequisites
44-1320Restrictions 44-1320
SCCP: Verifying Ephone Hunt Groups 44-1326Configuring Voice-Hunt
Groups 44-1328
Prerequisites 44-1328Restrictions 44-1329
SCCP: Verifying Voice Hunt Groups 44-1332SCCP: Enabling Audible
Tone for Successful Login and Logout of a Hunt Group 44-1336
Prerequisites 44-1336Restrictions 44-1336Example
44-1337xlviiiCisco Unified Communications Manager Express System
Administrator Guide
Enabling the Collection of Call Statistics for Voice Hunt-Groups
44-1337
-
ContentsPrerequisites 44-1337Restrictions 44-1337
Associating a Name with a Called Voice Hunt-Group
44-1339Prerequisites 44-1339Restrictions 44-1339
Preventing Local Call Forwarding to Final Agent in Voice
Hunt-Groups 44-1341Prerequisites 44-1341
SCCP: Configuring Night Service 44-1342Restrictions 44-1342
SCCP: Verifying Night Service 44-1346SCCP: Configuring Overlaid
Ephone-dns 44-1348
Restrictions 44-1348SCCP: Verifying Overlaid Ephone-dns
44-1352
Configuration Examples for Call Coverage Features 44-1353Call
Hunt: Examples 44-1353
Ephone-dn Dial-Peer Preference: Example 44-1353Huntstop
Disabled: Example 44-1354Channel Huntstop: Example 44-1354SIP Call
Hunt: Example 44-1355
Call Pickup: Example 44-1355Call-Waiting Beep: Example
44-1355Call-Waiting Ring: Example 44-1356Hunt Group: Examples
44-1356
Sequential Ephone-Hunt Group: Example 44-1356Peer Ephone-Hunt
Group: Example 44-1357Longest-Idle Ephone-Hunt Group: Example
44-1357Longest-Idle Ephone-Hunt Group Using From-Ring Option:
Example 44-1357Sequential Hunt Group: Example 44-1358Preventing
Local Call Forwarding in Parallel Voice Hunt-Groups: Example
44-1358Associating a Name with a Called Voice Hunt-Group: Example
44-1359Specifying a Description for a Voice Hunt-Group: Example
44-1360Logout Display: Example 44-1360Displaying Total Logged-In
Time and Total Logged-Out Time for Each Hunt-Group Agent : Example
44-1360Dynamic Membership To Ephone-Hunt: Example 44-1362Dynamic
Membership To Voice Hunt-Group: Example 44-1362Agent Status
Control: Example 44-1362Automatic Agent Not-Ready: Example
44-1363Call Statistics From a Voice Hunt Group: Example
44-1363xlixCisco Unified Communications Manager Express System
Administrator Guide
Night Service: Examples 44-1365
-
ContentsOverlaid Ephone-dns Examples 44-1366Overlaid Ephone-dn:
Example 44-1366Overlaid Dual-Line Ephone-dn: Example
44-1367Shared-line Overlaid Ephone-dns: Example 44-1368Overlaid
Ephone-dn with Call Waiting: Example 44-1368Overlaid Ephone-dns
with Rollover Buttons: Example 44-1369Called Directory Name Display
for Overlaid Ephone-dns: Example 44-1370Called Ephone-dn Name
Display for Overlaid Ephone-dns: Example 44-1372
Where to Go Next 44-1372
Additional References 44-1374Related Documents 44-1374Technical
Assistance 44-1375
Feature Information for Call Coverage Features 44-1376
C H A P T E R 45 Configuring Caller ID Blocking 45-1381
Contents 45-1381
Restrictions for Caller ID Blocking 45-1381
Information about Caller ID Blocking 45-1381Caller ID Blocking
on Outbound Calls 45-1382
How to Configure Caller ID Blocking 45-1382SCCP: Blocking Caller
ID For All Outbound Calls 45-1382
Restrictions 45-1382SCCP: Blocking Caller ID From a Directory
Number 45-1383Verifying Caller ID Blocking 45-1385
Configuration Examples for Caller ID Blocking 45-1386Caller ID
Blocking Code: Example 45-1386SCCP: Caller ID Blocking for Outbound
Calls from a Directory Number: Example 45-1386
Additional References 45-1386Related Documents 45-1386Technical
Assistance 45-1387
Feature Information for Caller ID Blocking 45-1388
C H A P T E R 46 Configuring Conferencing 46-1389
Contents 46-1389
Restrictions for Conferencing 46-1389
Information About Conferencing 46-1390Conferencing Overview
46-1390lCisco Unified Communications Manager Express System
Administrator Guide
Conferencing with Octo-Lines 46-1390
-
ContentsSecure Conferencing Limitation 46-1390Ad Hoc
Conferencing 46-1391
Multi-Party Ad Hoc Conferencing for More Than Three Parties
46-1391Meet-Me Conferencing in Cisco Unified CME 4.1 and Later
versions 46-1392
Soft Keys for Conference Functions 46-1393Meet-Me Conferencing
in Cisco CME 3.2 to Cisco Unified CME 4.0 46-1393
Dial Plan 46-1395
How to Configure Conferencing 46-1395Modifying the Default
Configuration for Three-Party Ad Hoc Conferencing 46-1396
Restrictions 46-1396SCCP: Configuring Conferencing Options on a
Phone 46-1397
Prerequisites 46-1397What to Do Next 46-1399
SIP: Configuring Conferencing Options on a Phone
46-1399Prerequisites 46-1399Restrictions 46-1399What to Do Next
46-1400
Verifying Three-Party Ad Hoc Conferencing 46-1400Troubleshooting
Three-Party Ad Hoc Conferencing 46-1401
SCCP: Configuring Multi-Party Ad Hoc and Meet-Me Conferencing in
Cisco Unified CME 4.1 and Later Versions 46-1401
Prerequisites 46-1401Restrictions 46-1401DSP Farm Services for a
Voice Card 46-1402SCCP: Configuring Join and Leave Tones
46-1402SCCP: Configuring SCCP for Cisco Unified CME 46-1404SCCP:
Configuring the DSP Farm 46-1405SCCP: Associating Cisco Unified CME
with a DSP Farm Profile 46-1407Multi-Party Ad Hoc and Meet-Me
Conferencing 46-1408SCCP: Configuring Multi-Party Ad Hoc
Conferencing and Meet-Me Numbers 46-1410SCCP: Configuring
Conferencing Options for a Phone 46-1412What to Do Next 46-1415
SCCP: Verifying Multi-Party Ad Hoc and Meet-Me Conferencing
46-1415show ephone-dn conference: Example 46-1415show
telephony-service conference hardware detail: Example 46-1415
SCCP: Configuring Meet-Me Conferencing in Cisco CME 3.2 to Cisco
Unified CME 4.0 46-1415Prerequisites 46-1415Restrictions
46-1416Examples 46-1417liCisco Unified Communications Manager
Express System Administrator Guide
What to Do Next 46-1422
-
ContentsConfiguration Examples for Conferencing 46-1423Basic
Conferencing: Example 46-1423End of Conference Options: Example
46-1424DSP Farm and Cisco Unified CME on the Same Router: Example
46-1425DSP Farm and Cisco Unified CME on Different Routers: Example
46-1429
Cisco Unified CME Router Configuration: Example 46-1430DSP Farm
Router Configuration: Example 46-1436
Where to Go Next 46-1438
Additional References 46-1439Related Documents 46-1439Technical
Assistance 46-1439
Feature Information for Conferencing 46-1440
C H A P T E R 47 Creating Templates 47-1441
Contents 47-1441
Information About Templates 47-1441Phone Templates
47-1442Ephone-dn Templates 47-1442
How to Configure Templates 47-1442Ephone Templates 47-1443
Prerequisites 47-1443Ephone-dn Templates 47-1444SCCP: Verifying
Templates 47-1445SIP: Creating and Applying Templates to SIP Phones
47-1446
Prerequisites 47-1446Examples 47-1449
Configuration Examples for Creating Templates 47-1449Using
Ephone Template to Block The Use of Park and Transfer Soft Keys
47-1449Using Ephone-dn Template to Set Call Forwarding 47-1450
Where to Go Next 47-1450
Additional References 47-1450Related Documents 47-1450Technical
Assistance 47-1451
Feature Information for Creating Templates 47-1452
C H A P T E R 48 Modifying Cisco Unified IP Phone Options
48-1453
Contents 48-1453liiCisco Unified Communications Manager Express
System Administrator Guide
Information About Cisco Unified IP Phone Options 48-1454
-
ContentsClear Directory Entries 48-1454Customized Background
Images for Cisco Unified IP Phone 7970 48-1454Customized Button
Layout 48-1455Customized Phone User Interface Services 48-1456Fixed
Line/Feature Buttons for Cisco Unified IP Phone 7931G 48-1457Header
Bar Display 48-1457Phone Labels 48-1458Programmable Vendor
Parameters for Phones 48-1458Push-to-Talk 48-1458Support for Cisco
Jabber 48-1459Cisco Jabber Client Support On CME 48-1460
Restrictions 48-1461System Message Display 48-1461URL
Provisioning for Feature Buttons 48-1462My Phone Apps for Cisco
Unified SIP IP Phones 48-1462
How to Configure Cisco Unified IP Phone Options 48-1464Enabling
Edit User Settings 48-1465
Prerequisites 48-1465Configuring Cisco Jabber 48-1467
Prerequisites 48-1467Restrictions 48-1467
Clearing Call-History Details from a SCCP Phone
48-1469Prerequisites 48-1469Troubleshooting Tips 48-1470
Configuring Dial Rules for Cisco Softphone SIP Client
48-1471Prerequisites 48-1471
SCCP: Selecting Button Layout for a Cisco Unified IP Phone 7931G
48-1473Prerequisites 48-1473What to Do Next 48-1474
Configuring Button Layout on SCCP Phones 48-1475Prerequisites
48-1475Examples 48-1476
Configuring Button Layout on SIP Phones 48-1477Prerequisites
48-1477Restrictions 48-1477
SIP: Configuring Service URL Button on a Line Key
48-1480Examples 48-1481
SCCP: Configuring Service URL Button on a Line Key
48-1482Examples 48-1483liiiCisco Unified Communications Manager
Express System Administrator Guide
SIP: Configuring Feature Button on a Line Key 48-1484
-
ContentsExamples 48-1485SCCP: Configuring Feature Button on a
Line Key 48-1486
Restrictions 48-1486Examples 48-1487
Blocking Local Services on Phone User Interface
48-1488Prerequisites 48-1488
SCCP: Modifying Header Bar Display 48-1489Prerequisites
48-1489What to Do Next 48-1490
SIP: Modifying Header Bar Display 48-1491Prerequisites
48-1491Restrictions 48-1491What to Do Next 48-1492
Verifying Header Bar Display 48-1492Troubleshooting Header Bar
Display 48-1493SCCP: Creating Labels for Directory Numbers
48-1493
Prerequisites 48-1493What to Do Next 48-1494
SIP: Creating Labels for Directory Numbers 48-1494Prerequisites
48-1494Restrictions 48-1494What to Do Next 48-1495
Verifying Labels 48-1496SCCP: Modifying System Message Display
48-1496
What to Do Next 48-1497Verifying System Message Display
48-1498Troubleshooting System Message Display 48-1498SCCP:
Provisioning URLs for Feature Buttons 48-1499
Restrictions 48-1499What to Do Next 48-1500
SIP: Provisioning URLs for Feature Buttons 48-1501Prerequisites
48-1501Restrictions 48-1501What to Do Next 48-1502
Troubleshooting URL Provisioning for Feature Buttons
48-1502SCCP: Modifying Vendor Parameters for All Phones 48-1503
Restrictions 48-1503What to Do Next 48-1504
SCCP: Modifying Vendor Parameters For a Specific Phone
48-1505livCisco Unified Communications Manager Express System
Administrator Guide
Restrictions 48-1505
-
ContentsWhat to Do Next 48-1506Troubleshooting Vendor Parameter
Configuration 48-1507SCCP: Configuring One-Way Push-to-Talk on
Cisco Unified Wireless IP Phones 48-1507
Prerequisites 48-1507Restrictions 48-1507
Cisco Jabber for CSF Client 48-1509Prerequisites
48-1509Restrictions 48-1509
48-1512
What to Do Next 48-1512
Configuration Examples for Cisco Unified IP Phone Options
48-1512Configuring Cisco Jabber: Example 48-1513Configuring Cisco
Jabber CSF Client: Example 48-1513Configuring Dial Rules for Cisco
Softphone SIP Cli