ACUCW1: Cisco Unified Communications Training Prerequisites For this basic course, familiarity with relevant technologies and an understanding of router configuration is not needed. Course Objectives Basic CUCM architecture and terminology How the CUCM administrative and user GUIs work Device pools and other common elements of phone configuration Add and delete phones manually and using auto registration Use the BAT tool to add phones and users and to change configurations Add users, assign them capabilities, and associate them with phones Configure phone features: shared lines, call park, DND, Music on Hold, and phone services Configure phones for Class of Service using the line/device approach The NANP Configure phones for voice mail Enable video Investigate CDR and billing using third-party software called OfficeWatch Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system Configure Cisco Unity Connection users Deploy and use the Greetings and Broadcast administration tools Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application) Course Outline Module 1: Introduction to Cisco Unified Communications Manager (CUCM) Telephony and IP Phones CUCM Architecture Endpoints in CUCM Connecting End-User Devices CUCM Administration Module 2: Configuring Users and Phones Managing User Accounts in CUCM
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Transcript
ACUCW1: Cisco Unified Communications
Training
Prerequisites
For this basic course, familiarity with relevant technologies and an understanding of router
configuration is not needed.
Course Objectives
Basic CUCM architecture and terminology How the CUCM administrative and user GUIs work Device pools and other common elements of phone configuration Add and delete phones manually and using auto registration Use the BAT tool to add phones and users and to change configurations Add users, assign them capabilities, and associate them with phones Configure phone features: shared lines, call park, DND, Music on Hold, and phone services Configure phones for Class of Service using the line/device approach The NANP Configure phones for voice mail Enable video Investigate CDR and billing using third-party software called OfficeWatch Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system Configure Cisco Unity Connection users Deploy and use the Greetings and Broadcast administration tools Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)
Course Outline
Module 1: Introduction to Cisco Unified Communications Manager (CUCM)
Telephony and IP Phones CUCM Architecture Endpoints in CUCM Connecting End-User Devices CUCM Administration
Implementing IP Phones Remote Monitoring and Troubleshooting
Module 3: CUCM Dial Plan and Calling Privileges
Route Patterns Calling Privileges and Restrictions
Module 4: Configuring CUCM Applications and Features
Music on Hold, Annunciator, and Conferencing Video Advantage User Features and Web Pages Call Detail Records and Billing Configuring Voice Mail
Module 5: Unity Connection
Integration General Setup Administration Subscriber Setup Configuring Global Subscriber Settings Configuring Subscriber Accounts and Settings Building a Voice Mail Menu and Audiotext Application Call and Interview Handlers