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May 2015 Version 2.07 Cisco SMARTnet®
39

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Page 1: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

May 2015 Version 2.07

Cisco SMARTnet®

Page 2: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

• SMARTnet

• SMARTnet

• (TAC)

• Cisco.com

• RMA

• OS

• Smart Call Home

Page 3: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

SMARTnet

SMARTnet

Page 4: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

IT

Page 5: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

SMARTnet

• IT

• IT

Page 6: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

SMARTnet IT

SMARTnet

TAC

cisco.com

( )

OS

(TAC)

2 /4 /

OS

Smart Call Home

Page 7: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Technical Assistance Center(TAC)

Page 8: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

• /

• 5

• TAC50% CCIE

• 24 365 ※

※ TAC ( ) 1 24 365 2 4

TAC –

Page 9: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

TAC

TAC

24

24x7

1

2Email

1

5Email Web

1

10Email Web

1

1

2

3

4

※ 9 5

Page 10: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

TAC

TAC•

• ,

, WiMAX

• IP ,

,

• , Cisco

TelePresenceTM

E •

TAC

E

Smart Call Home

Page 11: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

WebEx TAC

PC•

•WebEx

TAC

: SSL&AES

WebEx : https://supportforums.cisco.com/ja/document/9877476

• PC

Page 12: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Cisco.com

Page 13: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

www.cisco.com/jp/support

• /

Page 14: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Cisco.com

My CiscoWeb

Cisco TAC Case Collection

Web

``

Online Service Request Management

TAC

Web

Page 16: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

RMA

Page 17: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

30

12

31

17

7

: 710

79 1

131

2013 8 5

99% 83%

4 2

Page 18: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Cisco TACTAC TAC

TAC

TAC

※4 2

8 x 5 x NBD (Onsite) • 9 5

• :

(NBD, Next Business Day)

8 x 5 x 4 (Onsite)17 4

13

24 x 7 x 4 (Onsite)1 24 365

4

24 x 7 x 2 (Onsite) 2

• 4

• TAC

• TAC

24 2 4

Page 19: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

*1 TAC

*2 2 4 Services Availability Matrix

*3 30kg 2 4

http://www.cisco.com/web/JP/services/portfolio/tss/smartnet.html

受付日受付時間

8x5xNBD

9 5

8x5xNBD Onsite 17:00 17:00

8x5x4

8x5x4 Onsite

4

※ 17

21 (17 4 )13

9 17

24x7x4

24x7x4 Onsite 365

24

4 24x7

( 17

)24x7x2

24x7x2 Onsite2

Page 20: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

TAC

HW

(FE)

TAC

FE

TAC

Page 21: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

1 8x5xNBD

1 ( ) 2 ( ) 3 ( )

17:009:00 9:00 17:0000:009:00 17:0000:00

1

2

1

2

1 9:00 17:00

TAC

2 9:00 17:00

1

2 9:00

3 9:00 17:00

• TAC

• 9:00 17:00

Page 22: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

2 8x5x4 OnsiteFE 4

1

4

2

1 9:00 17:00

TAC FE

1 /FE 4

FEFE

1

2

9:00 FE

2 13:00

FEFE

• TAC FE

• 9 00 17 00 FE

1 ( ) 2 ( )

9:00 13:00 13:00 17:0017:00 9:0021:00

1

00:00

2

FE

FE FE

FE

Page 23: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

3 24x7x4 4

24x7x4 Onsite ( 4 FE

1

24x7x4

2

24x7x4 Onsite

1 1:00AM

TAC FE

1 5:00AM

1 23:00

TAC FE

2 3:00AM

FEFE

• FE

• 24 365 FE 4

1 ( ) 2 ( )

00:00 9:00 9:0017:00

1

00:00

2 FEFE

Page 24: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

OS

Page 25: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

OS

OS

Page 26: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Smart Call Home

Page 27: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

• SMARTnet

• (SR)

• Web SR

Smart Call Home

Page 28: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Smart CallHome

TAC

Page 29: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Smart Call Home

• 3SR

•IP

• Cat 6500

• LAN

• WS-X6548-GE-TX

• (RMA)

•(4

)

Before

45 3.75 12 25 29

HW

IP

• GOLD

3SR

• LAN

• • RMA •(4

)

After12 42 1.2 5.5

HW

Smart Call HomeSR

Page 31: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Smart Call Home Web

• EOL

Page 32: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web
Page 33: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

Smart Call Home

Smart Call Home

Transport Gateway

( )

Call Home

Call Home

Smart Call Home Web

Smart Call Home Web

SR

Cisco.com Smart Call Home• http://www.cisco.com/web/JP/services/portfolio/tss/smart_c

all_home.html

OS• http://www.cisco.com/web/services/portfolio/product-

technical-support/smart-call-supported-products.html

( )• https://supportforums.cisco.com/community/csc-

japan/smartservicebureau/smart_call_home?view=video

Smart Services Bureau

( )• Mail: [email protected]

• TEL: 0120-832-038

• - , 9:00-17:00

Page 34: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web
Page 35: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

• PC

• PC

( )

• OS

SMARTnet

Page 36: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

• E

• E

VPN( )

SMARTnet

Page 37: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web

• IOS®HW

30

• IOS®

• Service Not Covered( )

Page 39: Cisco SMARTnet®Cisco.com My Cisco Web Cisco TAC Case Collection Web Online Service Request Management TAC Web