Cisco Global Virtual Engineering Mateusz Pastewski [email protected] Cisco Virtual Engineering Styczeń 2016
Cisco Global Virtual Engineering
Mateusz Pastewski
Cisco Virtual Engineering
Styczeń 2016
Cisco Confidential 3
GVE - Who We Are
Cisco’s cloud
based “Virtual”
SE organization
providing current
and next
generation pre-
sales technical
services and
solutions to our
customers,
partners and field
account teams 42 Countries
700+ Team Members (PH & PH+)
Technology and Architecture Specialists /
Generalists
78+ CCIEs
San Jose
Costa Rica
Toronto
Raleigh
Sydney
Tokyo
Manila
Singapore
Bangalore
New Delhi
Amsterdam London Edinburgh
Beijing
Paris Prague
Seoul
Kuala Lumpur Mexico City
Bogota
Miami
Munich
Moscow
Shanghai
Dubai
Sao Paulo
Minneapolis
Cisco Confidential Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 4
Cisco Global Virtual Engineering Services Technology Specialization & Base Services
Collaboration
Data Center/Virtualization
Security
Enterprise Networks (R&S,
Mobility, PhySec)
Service Provider
Cisco Product Research
Cisco Pricing Assistance
Cisco Validated BoMs
Find/Assemble/Validate Cisco Presentations
Find/Research Competitive Product Info
Cisco Design Assistance
Participate in Customer Engagements
Consultative Selling Assistance
Demo Service
Partner engagement
Cisco Confidential 5
Service Catalog for
Cisco GVE services – for all partners
• TSN VSE
• PH VSE
• PH Spec 1st level escalation
Complexity All partners
P+ Aspire P+ Prestige P+ Elite
dC
lou
d T
rou
ble
shootin
g S
up
port
Pre
limin
ary
Bill
of
Ma
teria
ls
Pa
rt N
um
be
r /
Lis
t P
ricin
g A
ssis
tan
ce
Cis
co
Pro
du
ct R
ese
arc
h
Sta
nd
ard
Arc
hite
ctu
re A
ssis
tan
ce
Sm
all
Me
diu
m B
usin
ess S
up
port
Pa
rtn
er
Pro
gra
ms a
nd
To
ols
PH services
PH+ services
Cisco Confidential 6
Service Catalog for
Cisco GVE services – for P+ Prestige partners
• TSN VSE
• PH VSE
• PH Spec 1st level escalation
Complexity P+ Elite
dC
lou
d T
rou
ble
shootin
g S
up
port
Pre
limin
ary
Bill
of
Ma
teria
ls
Pa
rt N
um
be
r /
Lis
t P
ricin
g A
ssis
tan
ce
Cis
co
Pro
du
ct R
ese
arc
h
Sta
nd
ard
Arc
hite
ctu
re A
ssis
tan
ce
Sm
all
Me
diu
m B
usin
ess S
up
port
Pa
rtn
er
Pro
gra
ms a
nd
To
ols
PH services
PH+ services
Cis
co
Pre
se
nta
tion
Com
pe
titive
In
form
ation
Con
su
lta
tive
Se
lling A
ssis
tan
ce
Custo
me
r E
nga
ge
me
nts
Dem
o’s
Desig
n A
ssis
tan
ce
/
Va
lidate
d B
oM
Access through qualified
distributors (Aug 2015)
All partners P+ Aspire
P+ Prestige
Te
ch
nic
al S
erv
ices
Cisco Confidential 7
Service Catalog for
Cisco GVE services – for P+ Elite partners
• TSN VSE
• PH VSE
• PH Spec 1st level escalation
Complexity
dC
lou
d T
rou
ble
shootin
g S
up
port
Pre
limin
ary
Bill
of
Ma
teria
ls
Pa
rt N
um
be
r /
Lis
t P
ricin
g A
ssis
tan
ce
Cis
co
Pro
du
ct R
ese
arc
h
Sta
nd
ard
Arc
hite
ctu
re A
ssis
tan
ce
Sm
all
Me
diu
m B
usin
ess S
up
port
Pa
rtn
er
Pro
gra
ms a
nd
To
ols
PH services
PH+ services
Cis
co
Pre
se
nta
tion
Com
pe
titive
In
form
ation
Con
su
lta
tive
Se
lling A
ssis
tan
ce
Custo
me
r E
nga
ge
me
nts
Dem
o’s
Desig
n A
ssis
tan
ce
/
Va
lidate
d B
oM
All partners
Te
ch
nic
al S
erv
ices
P+ Prestige
P+ Aspire P+ Elite
Cisco Confidential 8
GVE Services offered through Cisco Partner / Partner +
Standard base Services
Pre Sales Technical Support. Provided to non P+ Partner and Aspire,
Prestige, and Elite Partners.
© 2014 Cisco and/or its affiliates. All rights reserved.
The Service Offerings provided by GVE will be based on partners’ level of entitlement
through Partner Plus. In FY15&16 we introduced a new Level II escalation service
offering to participating Distributors in support of Aspire, Prestige and Elite partners.
PH
Adv. Services
Pre Sales Technical Support. Elite direct
or through entitled Disti.
PH+
NEW FY15 – Adv. Services
Escalated Pre Sales Technical Support. Provided to Entitled Distributors
supporting Aspire, Prestige or Elite partners.
Cisco Confidential 8
GVE for Distributor
Cisco Confidential 9
Partner Help Plus (PH+) Service Descriptions – Details
Assistance in creating a valid network design and/or
solution sizing analysis and/or design-validated Bill
of Materials (BoM) for products & technologies
supported by PH+. Requester must
provide detailed customer requirements
documentation. Certain third party components
may be incorporated if supported by PH+.
Co-Op Activities Cisco Design Assistance with
Validated BoM Cisco Product Research
Assistance in finding existing Cisco pre-sales
technical content for products & technologies
supported by PH+. Assistance in researching
undocumented and/or hard to find and/or roadmap
Cisco pre-sales technical information for products
& technologies supported by PH+.
1 2
Deliverables Deliverables
Standard output is verbal guidance and/or an email message
that may contain URLs and/or pre-existing materials as
attachments. Optional output may include custom-built
materials.
Standard output is an Excel file with Cisco.com Config Set ID
& Access Key. Optional output includes Excel file showing
equivalent competitive BoM, Visio file, Netformx DesignXpert
file. US currency
is used unless otherwise requested.
Cisco Confidential 10
Partner Help Plus (PH+) Service Descriptions – Details
Provide Cisco Design Assistance and/or a Cisco
BoM based on customer design requirements and
competitive solution information. PH+ will utilize
Cisco competitive information to ensure the
proposed Cisco design/BoM is properly positioned
against the competitive solution
Co-Op Activities Find/Research Competitive Product
Info
Find/Assemble/Validate a Cisco
Presentation
Assistance in finding existing presentation slides
for products & technologies supported by
PH+. Consolidation of slides from multiple
existing presentations into a single presentation.
Technical review of existing presentation materials
to ensure accuracy and freshness for the related
products & technologies. Does not include local
language translation.
3 4
Deliverables Deliverables
Standard output is a PowerPoint presentation and/or
URLs. Optional output is PDF.
In addition to providing the outputs for the Design Assistance
with Validated BOM service, PH+ will also provide any
applicable Partner facing competitive information, if available.
Cisco Confidential 11
Virtual Engineering (PH+) Service Descriptions – Details
- Need for a technology specialist to meet with customer
- 2 Business Days of lead time - Brief description
- Build trust with your VSE - Scope engagement - Success criteria - Background (customer care-abouts,
stakeholders, etc.)
Participation in Customer Engagement
- Webex or Telepresence
- Qualified Virtual Engineer
- Aligned with Partner’s goals and expectations
Identify Engage PH+ Preparation
Account Team
PH+
Cisco Confidential 12
Virtual Engineering (PH+) Service Descriptions – Details
- Need for a technology specialist to meet with customer for Demo on Remote LAB
- 2 Business Days of lead time - Brief description
- Build trust with your VSE - Scope engagement - Success criteria - Background (customer care-abouts,
stakeholders, etc.)
Provide D-Cloud Demo Services - Partner Help Plus offers virtual demos
over Cisco WebEx® or Cisco TelePresence® with your customer. The demos can help shorten the sales cycle by showcasing Cisco® products, solutions, and architectures, and they provide a compelling message to your customers.
Identify Engage PH+ Preparation
Demo Service’s deliver now : Cisco UCS® Manager, UCS Director (Cloupia) Application Centric Infrastructure (ACI)
IWAN WAAS and IWAN PFR Cloud Managed Solution (Meraki) CMX ASDM (Adaptive Security Device Manager) Cisco ISE 1.3 for BYOD and Guest Management v1
Cisco Firesight Management Center
Cisco ASA with Firepower Services
Cisco Cloud Web Security on ASA Connector
Cisco Email Security Appliance
Prime Collaboration
Cisco Unified Contact Center Express
Cisco Confidential 13
For presales only
To the customers only
D-Cloud provides 85 working demos prepared and scripted:
ACI, Cloud, Collaboration, DCV, EN, Security, SP
http://demos.cisco.com/
PH+ Demo Service supports selected demos only
D-Cloud demos
Cisco Confidential Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 15
24 hours a day 5 days a week
Passcode: 24726 (CISCO)
www.cisco.com/go/ph
Web Form
www
Cisco Confidential Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 16
Partner Help Plus (PH+) #1 Web -- Using the Web for Access
Cisco Confidential 18
Cisco Confidential 18 © 2012 Cisco and/or its affiliates. All rights reserved.
Virtual Engineering Best Practices What you have to know to open a case
• Qualification of the
• - Technology/Product
• - Service Type
• - Detailed customer requirements
• - Due date
• - Country of origin/language
• Choose the communication channel
• - Voice
• - Virtual engineers have video as options to work with you and your customers
• Let us know your feedback:
• - fill in the the survey
• - for escalations: [email protected]
Cisco Confidential 19 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Call to Action
• Know the GVE Service Offerings • What level of support do you have?
• Know how to Engage GVE for Support • Direct Access or escalation through participating Distributor?
• Include GVE as Part of Your Business Plan • How can you leverage Cisco Engineers to help you grow your business?
• Open a Request!
www.cisco.com/go/ph
• Give us Feedback • Surveys are sent for each request we work
Cisco Confidential 20
Cisco Confidential 20 © 2012 Cisco and/or its affiliates. All rights reserved.
Partner Plus Program Virtual Engineering – PH+
Questions?
Preference Support
Investment
Cisco Confidential 21
Partner Plus Program (P+):
http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/partner_plus.html
Partner Help (PH) page & services: http://www.cisco.com/go/ph
Partner Help Plus (PH+ Elite level) services:
http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/cisco_global_virtual_engine
ering_services.html#~one
How to open a Web case: http://www.cisco.com/web/partners/tools/ph.html
Cisco Partnership Planning System (PPS): http://wwwin1.cisco.com/wwchannels/bmo/pps/ww/index.shtml
Cisco Partner+ Q&A:
http://www.cisco.com/web/partners/downloads/partner/WWChannels/download/partner-plus-qa.pdf
D-cloud: http://demos.cisco.com/
Cisco Account Manager (CAM) Locator to find responsible partner manager:
https://tools.cisco.com/WWChannels/CAMLOC/jsp/ServletController.jsp
Useful links
Cisco Confidential 24
Data Center & Virtualization
Demo Description
UCS Manager (UCS-M) This demo is intended to give an introductory overview of the Unified Computing System and UCS Manager. We will
briefly review the main UCS components and architecture and then guide the customer through the UCS Manager
interface. The main emphasis of the demo is Stateless Computing with Service Profiles, including the ability to show a
Service Profile migration from one blade to another in the UCS system.
UCS Director (Cloupia) This demo will provide an overview of the capabilities of the UCS Director solution. Topics covered include an overview of
both the administrator and end user interfaces, the Unified Dashboard, the self service catalog, and the workflow
designer. The purpose of this demo is to provide an introduction to the solution and it's capabilities.
Application Centric
Infrastructure (ACI)
This demo will provide an overview of the ACI solution. It will focus on the Application Policy Infrastructure Controller
(APIC). Depending on the audience we have the ability to highlight both the APIC GUI and programming interfaces. The
purpose of the demo is to provide an introduction to the key ACI concepts/constructs and to show the power/flexibility of
the APIC GUI and programming interfaces.
Cisco Confidential 25
Enterprise Networks Demo Description
IWAN WAAS and
IWAN PFR dcloud
demo
Cisco Intelligent WAN solution (IWAN), Cisco Wide Area Application Services (WAAS) is a comprehensive, cost-effective,
cloud-ready WAN optimization solution which accelerates applications (and are vendor validated), optimizes bandwidth,
provides local hosting of branch IT services, and enables cloud services, all with comprehensive network integration
options. The Transport Independent and Intelligent Path Control features of Cisco IWAN utilize DMVPN/IPsec and
Performance Routing (PfR v3) overlay designs to provide flexible and scalable modular design. This design supports
application policy-based path selection based on delay, loss, jitter, and path preference, with load balancing for full
utilization of all bandwidth. Combined, these features result in improved network availability.
Cloud Managed
Network - (Meraki)
This demo is intended as an introduction to the CMN product set and provides an overview of the CMN Management
interface focusing on the visibility and the ease of use.
CMX dcloud demo
Cisco Connected Mobile Experiences (CMX) is built on the Cisco Unified Access infrastructure and the capabilities in the
Cisco Mobility Services Engine (MSE). Advanced Location Services in Cisco MSE enable businesses to use Wi-Fi
networks to engage consumers.
This dcloud based demonstration highlight the features of Cisco Connected Mobile Experience Analytics and include:
Analyzing Zones, Path analysis, Advanced filters and Reporting.
Cisco Confidential 26
Security
Demo Description
ASDM ASDM (Adaptive Security Device Manager) DEMO provides an overview of what the ASA GUI should do and what are the
benefits for the user.
Cisco ISE 1.3 for BYOD
and Guest Management
v1
Demonstrate the Cisco Identity Service Engine (ISE) security solution using BYOD Onboarding (supplicant and certificate
provisioning) and Guest Access Management (Hotspot, Self-Registration with SMS approval, and Sponsored Guest
Access flows).
This demonstration provides Cisco Field and Channel Partners an easy, scalable way to demonstrate the Cisco ISE
security solution. This Cisco ISE solution will include BYOD Onboarding (supplicant and certificate provisioning) and
Guest Access Management (Hotspot, Self-Registration with SMS and approval, and Sponsored Access flows). ISE 1.3
Guest is reloaded with NEW easy to use Guest Flows and customization capabilities, plus an enhanced on-boarding
experience which includes a javaless option to ease customer pain. Not only is the experience more streamlined, but it
automates and simplifies access control and security compliance for wireless networks. Cisco dCloud helps you to easily
and instantly use an access point and/or endpoint router to demonstrate this scalable Cisco solution.
Cisco Confidential 27
Security
Demo Description
Sourcefire Defense
Center
Sourcefire Next-Generation Network Security solutions set a new standard for advanced threat protection, integrating
real-time contextual awareness, intelligent security automation, and unprecedented performance with industry-leading
network intrusion prevention. This demonstration showcases the Sourcefire Defense Center. The Defense Center is the
central management console for all Sourcefire security solutions, featuring real-time awareness and visibility.
The Sourcefire Defense Center lets you see and correlate extensive amounts of event data – applications, users, devices,
operating systems, vulnerabilities, services, processes, files and threats – so you can get the complete picture of your
network. The Defense Center provides automated event impact assessment, policy tuning, policy management, network
behavior analysis and user identification to allow you to keep pace with ever changing network environments.
From the Defense Center interface, you can conduct forensic analysis, trends analysis, reporting and alerting. This
release includes increased active data input with an improved traffic generator for more substantial and realistic
information in Sourcefire Defense Center. Additionally, the Defense Center has been upgraded to version 5.3.
Cisco ASA with
Firepower Services
This demonstration showcases the Cisco FireSight Management Center integrated with the Cisco ASA Next Generation
Firewall. The FireSight Management Center is the centralized management tool for all Sourcefire Security solution and
features real-time awareness and visibility.
The Cisco FireSight Management Center provides visibility to and correlate extensive amounts of event data -
applications, users, devices, operating systems, vulnerabilities, services, processes, files and threats - so you can have a
more complete picture of your network. The FireSight Management Center provides automated event impact
assessment, policy tuning, policy management, network behavior analysis, and user identification to allow customers to
keep pace with ever changing network environments.
Cisco Confidential 28
Security
Demo Description
Cloud Web Security
(Content) - (formerly
Scansafe)
This demonstration allows Cisco field and partners to show the Cisco Cloud Web Security (CWS) solution. CWS can be
integrated with multiple Cisco network infrastructure elements to further enhance flexibility.
Cisco Email Security
Appliance
Cisco IronPort Email Security delivers industry-leading inbound and outbound email cleansing and control, offering high
availability email protection against the constant, dynamic, and rapidly changing threats affecting email today in a variety
of form factors to fit our customer's needs. This demo will walk users through the ESA Management Console and will
describe the configuration options available within the console. Demo content includes examples of policy configuration,
content filtering, Advanced Malware Protection integration, Cisco Threat Intelligence, email tracking features, and Cisco
Registered Envelope Service Encryption along with other key ESA features.
Cisco Confidential 29
Demos – Collaboration
Demo Description
Prime Collaboration This demo is intended to provide an introduction to the Prime Collaboration features and offers a guided view of the
application in action. The demonstration takes the customer through a scripted tour of Prime Collaboration Provisioning,
Assurance, and Analytics. Showing some of the key benefits of Prime Collaboration like ease of management, reporting
and troubleshooting. For customers that are new to network management this demonstration is a perfect introduction on
how they can better manage their UC deployment.
Cisco Unified Contact
Center Express
This demo will provide a introduction and overview for Cisco's Unified Contact Center Express (UCCX). This is a scripted
demo that will take a customer through the main features within UCCX. This is a good demo to use, early in the Sales
Cycle, to help a customer understand the benefits that UCCX can offer.