Suppliers CORPORATE HEADQUARTERS • Physical footprint—multiple wiring closets • Hierarchical design for scalability, resiliency, and ease of troubleshooting • Separate components for networking services • Standardization of platforms increase operational efficiency • Full defense-in-depth approach to security • Fiber between wiring closets based on distance • Resilient and highly available SMALL STORE • Physical footprint—single wiring closet • Smaller number of devices (25) • Integrated services platform (router, switch, wireless, content, security) • Conserves physical space • Standard platform lowers OPEX • Limited resilience choices MEDIUM STORE • Physical footprint—more than a single wiring closet • More network devices than small stores (25-100) • Integrated technologies save space, power, and maintenance costs • Distributed infrastructure—switches and APs closer to endpoints • Cable plant may require fiber between wiring closets based on distance • Resilience improved with distributed systems LARGE STORE • Physical footprint—multiple wiring closets • More network devices than medium stores (100+) • Hierarchical design for scalability, resiliency, and ease of troubleshooting • Separate components for networking services • Standardization of platforms increase operational efficiency • Full defense-in-depth approach to security • Fiber between wiring closets based on distance • Resilient and highly available MANUFACTURING PLANT • Physical footprint—multiple wiring closets • Integrated technologies save space, power, and maintenance costs • Ruggedized equipment requirements • Cable plant may require fiber between wiring closets based on distance • Resilient and distributed systems DISTRIBUTION CENTER • Physical footprint—multiple wiring closets, millions of square feet • Hierarchical design for scalability, resiliency, and ease of troubleshooting • Significant wireless deployments covering multiple buildings and yards • Standardization of platforms increase operational efficiency • Fiber between wiring closets and buildings based on distance • Resilient and highly available DISTRICT OFFICE • Physical footprint—single wiring closet • Integrated services platform (router, switch, wireless, content, security) • Conserves physical space • Limited resilience choices Cloud Computing Cloud computing can offer savings in IT resources such as computing, storage, and application services. “The cloud” can provide these services as elastic resources that are suitable for use in existing or new applications, in a wide variety of application types, and by all types and sizes of organizations and companies. E-Commerce E-Commerce is the life blood of retail today, with mobile being the most significant transition since the invention of the Internet itself for retail. Online retailing has significantly affected brick and mortar retailing, and has become a vital channel—another tool available to the retailer to interact with the consumer. Mobile is not only considered the fourth channel, it is an enabler for the other three channels as well. Secure Utilizing firewalls, intrusion detection/ prevention, access control, and web application firewalls, the Connected Retail Network provides secure access across the enterprise for customers (guest), partners, and employees to ensure customer/employee information, intellectual property, credit card data, and ultimately, brand identity is protected. Availability Redundant infrastructure, devices, and protocols provide the Connected Retail Architecture with business defined availability across the enterprise. Responsive Point of sale, voice, video, and business defined critical applications are prioritized using quality of service that ensures a smooth user experience across the enterprise. Virtualized From the data center to the store, Cisco devices provide virtual services that dramatically improve operational tasks, ease deployments, and secure administrative access across devices and applications. Omni Channel Whether purchasing from the store, the phone, or the website, Connected Retail provides the integrated architecture that allows for a seamless customer experience. Web Tier Application Tier Web Services Partner Services Data Center Services Layer Data Center Aggregation Layer Data Center CORE Layer WAN Aggregation Layer Extranet Edge and Extranet DMZ Authorization requested BLDG. 2 Authorization approved or denied Card Brands Data Center Access Layer Internet Edge and DMZ Database Tier E-COMMERCE DATA CENTER—PRIMARY ISP A ISP B CLOUD SERVICES Internet Private Partners Contact Center Acquiring Banks Customer Issuing Bank Software as a Service (SaaS) Platform as a Service (PaaS) Integration as a Service (IaaS) Data Center Facilities Systems Management Data Center Cloud Portal Data Center Facilities Physical Security CSM Prime TP MCU TP Mgr. CUP VSMS Clustered Unified Communications Manger Unity Legacy Servers Storage Service Modules and Appliances Servers for Business Inventory, CRM, T&A Unified Computing System POS, AAA, DNS, NTP Unified Computing System Global Orchestration UCS Manager VMWare vCenter Cisco Tidal Server Provisioner EMC/NetApp Storage Provisioning Alternate SERVICE PROVIDER Secondary SERVICE PROVIDER Primary SERVICE PROVIDER Clustered Unified Communications Manager Contact Centers Contact Centers might be located within several locations: corporate headquarters, outsourced through a partner, data center, a separate facility, or a combination of all of the above based on hours or expertise. Credit Card Transaction Flow Acquiring banks are financial institutions that accept credit/debit card payments on behalf of a retailer. The acquiring bank exchanges funds with the issuing banks on behalf of the retailer (line of credit), and pays the retailer for the net daily balance of the card activity minus interchange and acquirer fees. They also set the fine structure for retailers for noncompliance (PCI). Infrastructure as a Service (IaaS) Connected Retail Connected Retail supports retailers’ integrated business and technical requirements in a secure, efficient, and manageable platform. It holistically combines data, voice, video, mobility, and payment systems within Cisco’s validated enterprise architecture. From multiple store footprints to the data center, Connected Retail is a scalable framework that will address today’s retail challenges, yet is robust enough to meet the changing business requirements of tomorrow. • Point of Sale/Service • Store Ordering • Store Receiving • Pricing • Store Planning • Customer Relationship Management Retail Applications that Must be Efficient, Resilient, and Secure Cisco Connected Retail Reference Architecture Connecting Retailers with Shoppers DB Server App Server Web Server Nexus 5000 Switch Cisco ACE Server Load Balancing Web Application Firewall Intrusion Prevention System Adaptive Security Appliances (ASA) Firewall Multilayer Director Switch MDS Multilayer Fabric Switch Fiber Channel (FC) Storage Storage Solution Engine (SSE) Virtual Switching System (VSS) Switch IntelliSwitch Stack Aggregation Services Router (ASR) WLAN Controller Wireless Server Module Wide Area Application Engine Nexus 1K Virtual Switch UCS Fabric Extender Cisco Femtocell Cisco IronPort Web Security Gateway Video Surveillance Multi Services Platform Video Surveillance Media Server Video Surveillance Operations Manager Video Surveillance Virtual Matrix Services Ready Engine Cisco IronPort Email Security Gateway Content Engine WiFi Access Point Access Switch Switch Nexus 7000 Building Automation System Secure Router Multiple links for High Availability Fiber Channel Storage Links Unified Fabric Links PCI Card Holder Data Environment Legend © 2011 Cisco and/or its affiliates. All rights reserved. DDM11CS3269 10/11 Cisco Connected Retail Comprised of four portfolios of solutions designed to work together or individually to enable a differentiated shopping experience. Customer Experience Transformation Transforms the in-store and home shopping experience for customers by helping retailers differentiate the cross-channel experience. Employee Optimization Optimizes associate productivity through enhanced collaboration and communication by enabling access to sophisticated task and labor management tools. Operational Efficiency Enables retailers to “do more with less.” Consolidates store-based servers and storage into centrally managed data centers, improving the performance of centralized applications and lowering operational costs and energy use. Secure Store/PCI Compliance A holistic approach to security and compliance. Includes audited network architectures that incorporate technology from Cisco and Cisco partners to help retailers meet the requirements of the Payment Card Industry (PCI) Data Security Standard and beyond. • Communications • Video • Digital Signage • Intranet • Web Portals • Internet Thin POS Servers Standing IP Phones Mobile Employee Devices Mobile Customer Devices Digital Signage Physical Security Video Surveillance Scanners Kiosks Building Automation ATMs Third-Party Devices Virtual Expert Station Enterprise Retail Devices • Time and Attendance • Training • Workforce Management • Physical Security • Building Automation • Virtual Desktops www.cisco.com/go/retail