8/14/2019 CIS Clinician Satisfaction Survey Part 2 http://slidepdf.com/reader/full/cis-clinician-satisfaction-survey-part-2 1/28 CIS Clinician CIS Clinician Satisfaction Survey Satisfaction Survey September 2009 September 2009 Baystate Health Baystate Health
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8/14/2019 CIS Clinician Satisfaction Survey Part 2
Refuse Document/Results processRefuse Document/Results processdefective—need to enter text intodefective—need to enter text intocomment box for the datum to leavecomment box for the datum to leaveinbox (known issue)inbox (known issue)
Skills deficiencies: entering Med ListSkills deficiencies: entering Med Listfrom message, saving messages tofrom message, saving messages to
chart, patient chart access fromchart, patient chart access frommessage, using remindersmessage, using reminders
8/14/2019 CIS Clinician Satisfaction Survey Part 2
Patient Health InformationPatient Health Information
Lists are very difficult to manage;Lists are very difficult to manage;lack of uniform use; primary carelack of uniform use; primary carefrustrated by lack of specialty use,frustrated by lack of specialty use,esp problems and proceduresesp problems and procedures
““ Too many lists that the MD does Too many lists that the MD doesnot have time to fill out. Clericalnot have time to fill out. Clerical
people should be inputting thispeople should be inputting thisinformation.”information.”
Visual appearance of templatedVisual appearance of templateddocuments is a dissatisfierdocuments is a dissatisfier
8/14/2019 CIS Clinician Satisfaction Survey Part 2
““Most challenging part of recordMost challenging part of recordfor me at this time…”for me at this time…”
““Most MDs don’t really clean upMost MDs don’t really clean upthe med list routinely…”the med list routinely…”
““Documentation of meds is easy –Documentation of meds is easy –satisfied. Cleanup – satisfied. Usesatisfied. Cleanup – satisfied. Use
of medlist in documentation –of medlist in documentation –satisfied.”satisfied.”
Basic knowledge is lacking acrossBasic knowledge is lacking acrossthe system due to lack of intuitivethe system due to lack of intuitiveinterfaceinterface
Med Rec…!!!Med Rec…!!!
8/14/2019 CIS Clinician Satisfaction Survey Part 2
Too laborious, complicated, any Too laborious, complicated, anyof the same complaints when firstof the same complaints when firstrolled out persistrolled out persist
Allergy alerts are a nuisance, notAllergy alerts are a nuisance, not“smart”; alert fatigue a real issue“smart”; alert fatigue a real issue
DME process is poor, forced toDME process is poor, forced touse same as medsuse same as meds
Many issues will likely be fixedMany issues will likely be fixedwith ePrescribing: formulary,with ePrescribing: formulary,tracking, messaging to pharmacytracking, messaging to pharmacy
““I write prescriptions”I write prescriptions”
8/14/2019 CIS Clinician Satisfaction Survey Part 2
Unable to make custom ordersUnable to make custom orderssets (lack of understanding of sets (lack of understanding of favorites folders)favorites folders)
Search function not alwaysSearch function not alwaysintuitiveintuitive
Works well overall for inpatientWorks well overall for inpatient
8/14/2019 CIS Clinician Satisfaction Survey Part 2
Concierge model would be bestConcierge model would be best
Need to train to Physician-Need to train to Physician-oriented workflowsoriented workflows
““ The tools are there, but the The tools are there, but thesheer number of questions thatsheer number of questions thatarise in the midst of a busyarise in the midst of a busysession only allows maybe 5% of session only allows maybe 5% of the problems to actually bethe problems to actually beaddressed via one of the aboveaddressed via one of the aboveresources”resources”
Protected time for training andProtected time for training andeducationeducation
8/14/2019 CIS Clinician Satisfaction Survey Part 2