Cirque du Soleil Tanya Lymswan IT 1206 Practicum
Cirque du SoleilTanya LymswanIT 1206 Practicum
What is Cirque du Soleil Cirque du Soleil is an Canadian
entertainment company Their shows are a synthesis of circus style
acts from all around the globe. They first started as a group of 20 street
performers in 1984 Now, the company has close to 4,000
employees. This includes 1,300 artists from more than 50 countries
They have performed for close to 150 million spectators in more than 300 cities, in over 40 countries on 6 continents
Aspirational Statements Mission:
“Cirque du Soleil is an international organization founded in Quebec and dedicated to the creation, production and performance of artistic works whose mission is to invoke the imagination, provoke the senses, and evoke the emotions of the people around the world.”
Goal: “In the pursuit of its dreams and in its business practices, Cirque du
Soleil strives to position itself in the community as a responsible proponent of change.”
Values: “To uphold the integrity of our creative process” “To recognize and respect each individual’s contribution to our body of
work” “To extend the limits of the possible” “To draw our inspiration from artistic and cultural diversities” “To encourage and promote the potential of youth”
How is Cirque du Soleil organized? 100% owned by Guy Laliberté Montreal based
Headquarters is where all artists receive initial training before joining a show
8 simultaneous Cirque productions running on 4 continents
Balanced Scorecard
• Objectives• Attract artists with essential
qualifications
• Initiative• All artists receive customized
training at headquarters• Provide state of the art training
rooms and competitive compensation
• Objectives• Reduce expenses• Maximize ticket sales
• Initiative• Automatization of production leading to lower costs• Buy online tickets• Eliminate animal acts
• Objectives• Improve productivity• Redefine target audience
• Initiative• Automatization of production• Fused art and entertainment to
target mainly educated, opera going adults and families
• Objectives• Retention• Growth• Quality shows
• Initiative• Online surveys for feedback• Create new shows to keep audience satisfied
Customer
Internal Business
Innovation &
LearningFinancial
Mission Statement of IT
“Establish IT Solution requirements to support and enable respective business visions for Cirque du Soleil service and products & work functions requiring significant IT support during the next two to three years.”
Governance Design FrameworkEnterprise Strategy and Organization• Promote
relationships between units
• Improve relations between business and IT partners
IT Governance Arrangements• Guy Laliberté
• Design & budget
• Tech Staff • Responsible for
bringing design to life
Business Performance Goals• Increase ticket
sales• Expand to new
countries/regions• Continue
diversifying commercial activities
• Production alignment
IT Organization and Desirable Behavior• High Tech
Innovation• Standardizing
practices• Strong cross-
boarder relationships
IT Governance Mechanisms• Web-based portal• IT partners
IT Metrics and Accountabilities• Automatization of
ticket sales online• Reduce operation
costs
Innovation
Incorporate new technology into shows Holographic technology New lighting techniques
Portfolio Management Maximize portfolio value
Create shows that are hard to replicate Diversifying risk
Shows in many locations▪ Shows are tailored to different regions that are hosting
performances Providing balance on many dimensions
Creative shows Competitive pricing
Supporting the strategy of the company or unit Keeps audience interest so they’ll attend new shows
Alternative Sourcing
Using an already established online ticket system instead of developing one
Having a vendor manage websiteinstead of doing it in house This lets IT staff focus on shows
Thank you!