CIO & CTO's Guide: Delivering a Scalable, Reliable Platform to Support Your Subscription Business (Subscribed13)

The IT Perspective Delivering a scalable, reliable platform to support your

subscription business

Marc Aronson SVP, Engineering & Tech Ops

Key 9: Scale Delivering a scalable, reliable platform to support your subscription business

White Black

Humans are allergic to change.

They love to say,

"We've always done it this way."

I try to fight that.

That’s why I have a

clock on my wall that runs counter-

clockwise.

Grace Hopper

Visualizing  a  Nanosecond  

Change is Upon Us

Adobe

In  a  major  shi,  for  its  business  and  its  customers,  Adobe  Systems  announced  it  no  longer  will  sell  its  Crea9ve  Suite  so,ware  as  it  moves  instead  to  the  $50-­‐per-­‐month  Crea9ve  Cloud  and  other  subscrip9on  plans.  [May  16,  2013]  

United Airlines United  Airlines  launched  the  subscrip:on  plan  this  week,  with  annual  rates  from  $349...  [June  5,  2013]  

UPS  

Your Existing Systems Won’t Cut It

Subscrip8on  prora8on  

Up  sell  

Down  sell  

Freemium  to  premium  

Product  catalog  structure  

What to Do…What to Do

Build it yourself…

Subscrip8on  lifecycle  management  

Payment  updaters  

Configurable  pricing  plans  

Buy & Deploy…

Subscrip8on  lifecycle  management  

Payment  updaters  

Scalable  solu8on  architecture  

DR  &  business  con8nuity  

Billing  is  Mission  Cri8cal  

Billing  is  Mission  Cri8cal  

Fastest  .me  to  value  

1 Lowest  intrinsic  project  risk  

2 Up  levels  you  to  providing  solu8ons  (vs    technology)  to  your  business  partners  

3

Which Brings Us Full Circle Grace  Hopper  

Embrace  change  

Build  it?  Buy  it?  

Subscribe!  

Preparing  for  change  

Meet the Panelists

Dell  Alvina  Antar,  IT  DIrector  

Neopost  Guillaume  Chevallier  Program  Manager  

Thomas  Publishing  

Hans  Wald,  CTO  

Zuora  Marc  Aronson,  SVP,  Engineering  

Xplornet  Cathy  MacDonald  

EVP,  IT  

Sage  Juan  Rodriguez  

CIO    @juanmirodriguez  

Thank you