3/11/2015 | 1 | ©2012 Ciber, Inc. Ciber Corporate Overview
3/11/2015 | 1 | ©2012 Ciber, Inc.
Ciber Corporate Overview
3/11/2015 | 2 | ©2012 Ciber, Inc.
Ciber Corporate OverviewWe Are Ciber - Strong & Growing
95% of the timeMet or exceeded client expectations
97% of our clientsWould recommend Ciber
Ciber Rankings: # 2 among all IT outsource service providers
# 10 among all outsource service providers
Magic Quadrant Challenger
Wave Report Contender
40+ Years in BusinessOur first client is still our client today.
8,000+ Employees
Over $1 Billion Revenue
• 4 Continents
• 8 Global Delivery Centers
• 80 Offices Worldwide
Global & PersonalWe are close by for collaborative solution design.
Global organization with strong India focus
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Ciber India Global Solution Center (GSC)
Ciber India is a direct extension of Ciber’s North America and International delivery centers - adding quality, scalability and services to practices, regions, and customers
Global Solution Center (GSC) since 2004
1200+ employees
Experienced consultants – average experience of 4+ years
Application Development & Maintenance, QA & Testing, BI, Collaboration, Package implementation & Support
Ciber India
Quality and Process Certified (CMMI V1.3 ML3, ISO 9001, ISO 27001 and ISO 20000 certifications)
24 x 7 operations to support multiple time zones
State-of-the-art infrastructure
Inaugurated a new facility with capacity of 750+ in 2011
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Engagement Models
CommodityStaffing
• T&M
• Resource based
• Client owns productivity
• Low value
• Highly competitive
• Typically a Vendor on Premises (VOP)
Strategic Staffing
• T&M
• Resource based
• Client owns productivity
• Practice level resources
• Higher value
Dynamic Capacity
• T&M
• Productivity based
• Proactive resourcing
• Ramp up/down
• Shared risk
• Higher value
Projects
• T&M or Fixed
• Deliverable based
• Fixed scope
• Shared risk
• Optimal value
Co-Managed Services
• T&M or Fixed
• Performance based
• Collaborative
• Dynamic scope
• Shared risk
• Higher value
Fully Managed Services
• Fixed price
• SLA based
• Fixed scope
• Shared risk
• Optimal value
Local, Dedicated Business and Delivery Leadership
Industry Practices and Integrated Solution Centers
Strategy and Alignment
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Practices
ADM
Java
.NET
QA & Testing
Business Consulting
BI & Analytics
MS-CRM
ECM
UX
Legacy & Infra
Big Data &
Cloud
Oracle
PSFT
EBS
Hyperion
DBA Services
SAP
ABAP
BASIS
Functional
IS Retail
Infor
S3
M3
Managed Services (AMS)
Consulting Services
(SMEs, Staffing)
Project Services
(Impl, Upg. Migr)
Offerings and Services Portfolio
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India Competency Structure
ANALYTICS
TESTING
ADM
PKG APPS
EMERGING TECH
MISC.
.NET JAVA PM/BA
SAP Oracle INFOR SHARE POINT MSCRM
EAI SFDC MOBILITY BIG DATA
UX LEGACY E&CCOLLABOR-
ATION
IT
STRATEGYINFRA/BPO
Functional
Testing
Automation
Testing
SOA
Testing
Performance
Testing
QlikviewInformatica BO MSBIC Data Stage
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ADM – Application Development
•Java, .Net, HTML5, Web services, C/C++, COBOL, JCL, Visual Basic, PowerBuilder
•Oracle, SQL Server, DB2
•Windows, Unix, Linux, iSeries
•JDA MMS, Mainframe, Midrange and Micro
Technology Expertise
•Visual Studio, TFS, Azure, Eclipse, Websphere, Web logic, Jboss, Tomcat, Jprofiler
•Ciber’s RAD Accelerator: SPARC Framework
•ITIL Based Tiered Service Model
•Reactive and Preventive Maintenance process and controls
ToolsApplication
Management
Application Support Level
Rationalization
Core Application
Support Levels 0-3
Preventative and Proactive Maintenance
24x7 Command
Center
Build & Release
Integration Management
A Snapshot: Clients and Solutions provided
Delivered more than 50% reduction in release time, unit testing using TDD and test execution
Implemented solutions for the University’s student life cycle management on web, cloud and mobile using latest technologies
Student Financial Planning application
Robust and high performance solution delivered on time. Zero defects recorded during the user acceptance testing
Application Management since 2008. Over 6 years we have reduced maintenance costs by 50%.Supporting mission critical mainframe and AS400 systems since 2008, yielded 60% greater system availability, with a 50% reduction in required staff and more than $30 million in savings.
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Business Consulting
•Business Objects, SSRS/SSAS and Crystal Reports , SAP BW
•Oracle, SQL Server, Teradata, DB2
•ETL Tools: Informatica, Data Stage, SSIS
•Hadoop, Revolution R
•Dashboards: Xcelsius, Qlikview
•Documentum, IBM-FileNet, Alfresco, Drupal, Opentext, SharePoint
•MS CRM, Salesforce, force.com
•Kony, Phonegap, iOS, Windows Mobile, Android, Apps Developer & Integrator Platform, Mobile App. UI
Technology Expertise
A Snapshot: Clients and Solutions provided
Application Development and Maintenance in Informatica PowerCenter, Informatica B2B, DB2
Application Rationalization & Re-engineering on the Cloud platform
Application Management of SharePoint 2010 platform
Content Management Solution using Documentum
• Native
• application
• Mobile Web application
• Support & Upgrade
• Strategy Roadmap Development
• Force.com Application Development
• Migrations
• BI Architecture & Design
• Dashboard & Reporting
• Data Migration
• Big Data
• Enterprise Content Management
• Portal Development
• Scanning Solutions
• Product Upgrade
• Support & Migration
CollaborationBI
Analytics
MobilitySFDC
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•
• Database/PsoftAdministration
• Service Desk
• Hyperion
• OBIEE
• Technical Upgrades
• Application Upgrades
• Database Upgrade
• EBS Suites
• PeopleSoft Applications
• Hyperion
Implementation Support
Upgrades
Manages Services and Helpdesk
Reporting
A Snapshot: Clients and Solutions provided
Ongoing end to end implementation support service for PeopleSoft Campus Solution, HCM, FSCM, Hyperion, andOBIEE. Providing Database and PeopleSoft Administration services.
University of North Texas – Application upgrade and retrofit services of PeopleSoft HCM from 9.0 to 9.2
End to End implementation service for Oracle EBS R12, integration using SOA Suite11g and post production support.
Application Maintenance and Enhancement service for Oracle EBS 11.5.10.2.
•Implementation & Support Services (EBS, PeopleSoft, Hyperion & OBIEE)
•Oracle Database / PeopleSoft / Hyperion / OBIEE Admin Services
•Solution Frameworks for Higher Education
•UPK Training & Development
•Helpdesk support (Service Desk for all pillars)
•Hyperion and OBIEE reporting
Services
•Solution Frameworks for Campus Solutions
•EBS - Oracle Forms & Reports, BI Publisher, Oracle Workflow
•PeopleSoft – PeopleTools and Change Assistant
•Remedy Force tool for Managed services
•ODI/OBIEE and Data Warehousing
Tools
Oracle
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SAP
• Implementations
• Upgrades
• Application Maintenance & Support
• Factory Model -Technical Development
Services
• Technical Upgrade Assessment tool – Rapid Up
• ITIL Based Service management tool
• Monitoring and Maintenance - Solution Manager
Tools
•Technical Upgrade
•SRM Upgrade
•AMS
•AMO
•Net Weaver Suite
•Business Objects
•FRICEW Development
ABAP Factory Implementation
SAP UpgradesGlobal Managed
Service
A Snapshot: Clients and Solutions provided
End to end implementation service for ECC, SRM, CRM, BCM, REFX
Ongoing Application Maintenance BASIS support as well technical developments from more than 4 years
Supporting (AMS) the whole list of modules within SAP including cross modules like SRM, SCM globally since a decade.
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Infor
• Lawson Administration
• Service Desk
• LBI – Lawson Business Intelligence
• Technical Upgrades
• Application Upgrades
• Database Upgrade
• Lawson S3
• LBI
• Lawson Process Flow
Implementation Support
Upgrades
Manages Services and
HelpdeskReporting
A Snapshot: Clients and Solutions provided
Technical development for Finance and HR modules using Lawson 4 GL, Cobol
Development and testing of Conversions and Interfaces within Lawson Financials suite
Supporting (AMS) the HCM and Finance modules within Lawson
Services
• Upgrade & Support Services (Lawson S3, M3)
• Lawson Admin and Installation Services
• Application Maintenance & Support
• Factory Model – Technical Development
• Managed Services
• LBI – Lawson Business Intelligence
Tools
• Solution Frameworks for Campus Solutions
• Lawson – Lawson 4GL, Cobol, Lawson Portal, Lawson Security, Process Flow
• Remedy Force tool for Managed services
• Lawson Business Intelligence (LBI)
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• 53% of our Project Managers are PMI Certified
• 71% of our Microsoft Practice professionals are Microsoft Certified
• 80% of our Testing Practice professionals are Certified
• 27% of our Java Practice professionals are Sun Certified
• 30% of our SAP professionals are SAP Certified
• 100% of QMO professionals are Certified
Employee TalentEmployee Distribution
Ciber India – Competency
< 3 years32%
3-6 years34%
6-9 years21%
> 9 years13%
BI/DW
5%Others
7%
ITO21%
Java16%
Microsoft22%
ERP18%
Testing11%
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CMMI
ITIL
ISO
PredictabilityPlanning & Tracking
Quantitative Analysis
On-Time Delivery
ReliabilityDefect Management
Proactive Communication
Continuous Improvement
AdaptabilityReact to opportunities & threats
Industry Standard Practices
Embrace & Manage change
ScalabilityResource Planning
Competency Development & Training
Consistent client Satisfaction
Information Security Management
System
ISO/IEC 27001: 2005
IT Service Management
System
ISO/IEC 20000-1:2011
Quality Management System
ISO 9001:2008
Capability Maturity
Model (Dev) 1.3 – ML3
ISO
Ciber Quality and Process Framework
Plan
Define
Design
Develop
Test
Deliver
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Why Ciber?
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Our Differentiators
Ciber brings to the table an experience of 40+ years of flawless delivery
Average years of experience of our consultants is 5 years, whereas the industry average is 2.7 years
Global practices leveraging the best from across the globe.
Best in class process and methodologies (CMMI and ISO compliant), talented professionals will ensure high quality deliverables
95% of our clients are happy with Ciber’s delivery and are willing to recommend us. Our first client is still our client – Ford Motors
• Adherence to best practices
• Usage of reusable components, frameworks
• Availability of right skilled personnel
• In-time and efficient training
• Adoption of cutting edge technologies
Strong Practice based culture ensures
Senior management attention and involvement on a regular basis to ensure smooth execution
Excellent Technologies Partner Relationship – Gold Partner for SAP, Platinum Partner for SAP, SFDC, Gold Partnership with Microsoft……
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Customers Chose Ciber Because We are…
• Consistent outperformer in Black Book of Outsourcing.
• Only Mid-Market Provider to make Gartner Magic Quadrant.
Trusted
• Full Service Provider, large enough to deliver and small enough to care.
• Committed to providing executive relationship with strategic customers.
Right-Sized
• Flexible in all aspects of business relationship: pricing model, engagement model and delivery model.
• Willing to customize our solution to meet our clients needs.
Flexible
• Consistently delivering valuable business solutions that provide measureable results to our clients.
• Learning through repeated successful delivery of tangible benefits.
Experienced
• Committed to do what is right for our customers
• Building long-term sustainable relationships that add value.
Committed
• Enabling world class global delivery, with output-based metrics, governance rigor, and year over year productivity.
Global Delivery
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Strategic Partnerships
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Key Clients