CI Advisory Services The Brains behind the Brawn The Other Side of Facility & Asset Management
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CI Advisory Services
The Brains behind the Brawn
The Other Side of Facility & Asset Management
Agenda
START
Facility Managementoverview
Hard & SoftIntro
END40
mins5 mins
10 mins
15 mins
20 mins
25 mins
30 mins
35 mins
Practical Application
HistoryThe
Sector
Modelsthe
IndustryAsset Management
?
Facility Management Overview
INTRODUCTION
Facility management (or facilities management or FM) is an integrated multidisciplinary, interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with the administration of office blocks, arenas, schools, convention centers, shopping complexes, hospitals, hotels, etc.
http://en.wikipedia.org/wiki/Facility_Management
Operational
Management
Support Services
Optimise
Efficiency
Built Environment
Occupant Satisfaction
Maximise
Management Operational Support ServicesOptimise Efficiency Built Environment
Maximise Occupant Satisfaction
in line with Strategic Objectives
in line with Strategic Objectives
What’s it all about..?
HappinessContentmentFeeling ImportantReturn on Investment
What’s it all about..?
Traditionally, we whinged about…
1. Air conditioning
2. Lifts
3. Having our own office
(that’s the Baby Boomers and Gen X)
What’s it all about..?
New Challenges… 1. A Flexible
“Space”2. Co-location
3. Always “on” (for free)
(that’s those pesky Gen Y types)
4. What’s in it for me?
Brief History
1970’s
1970’s
1978 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
1970’s
1978 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Herman Miller Research Corporation hosted “Facility Influence on Productivity” conference in USA1978
Brief History
1980
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
early
1980’s
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
late1980’s
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
1991
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
1994
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
late1990’s
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Brief History
2000’s
1970’s
1980 early
1980’s
1991 1994 2000’s
late
1980’s
late
1990’s
Hard Services
SECURITYBUILDING
MAINTENANCE
ASSET MANAGEMENT
Soft Services
CATERING
WASTE MANAGEMENT
PEST CONTROL
CLEANING
CONCIERGE
GROUNDS MAINTENANC
E
The Sector
CATERING CLEANING SECURITY CRE BMS TECHNICAL
CompassSodexo
SpotlessAssetlink
SercoISS
JLLDTZfiveDCBRE
Brookfield Johnson Controls
Honeywell
UGLTransfield
Programmed
Leighton
Softer Harder
Major Players – Diversified Businesses
Models
IN-HOUSE
MANAGING CONTRACTOR
FACILITY MANAGER
FULLY OUTSOURCED FM
FULLY OUTSOURCED?
Models
IN-HOUSE
All FM by employed personnel
• All Management & Planning• All Soft Services• All Routine Hard Services
Specialist trades outsourced
Models
FACILITY MANAGER
All Management in-house
• All Management & Planning• Some Asset Management• Value Add Services
Trades & Tasks Outsourced
Models
MANAGING CONTRACTOR
Responsibility Outsourced
• All Management & Planning• Some Asset Management• Value Add Services
Trades & Tasks Outsourced
Models
FULLY OUTSOURCED FM
All FM Responsibility & Risk
• All Management & Planning• Asset Management• Value Add Services
Trades & Tasks: Hybrid Model
Models
FULLY OUTSOURCED
All Non-Core Responsibility & Risk• All Management & Planning
• Asset Management• Value Add Services
Trades & Tasks: Hybrid Model
• Equipment WoL Risk
Asset Management
Asset Management
Asset Management
Asset Management
Asset Management
Asset Management
Asset Management
Asset Management
Practical Application
The Design Process
The FM PerspectiveWoL Considerations
Practical “day-to-day” serviceability
Support service functionalityWould you want to spend time there?
Form and Function?
Practical Application Whole of Life Consideratio
ns
Simple Equation:
Less Simple Equation:
Lifecycle – Capital WorksReplacement Rates x Estimated Replacement CostImpact on Business/Patients
Obsolescence
New Compliance
Systems Engineering
Access
What is the True Lifecycle Capital Cost?
Practical Application Day-to-Day Serviceability
Maintenance WorkDedicated Rooms/Cupboards:What about..:
Systems Engineering (again)
What is the True Maintenance Cost?
Standard Practice
Access Paths
Co-located Storage
Point of Work Isolation
Blind Side Access Panels
Practical Application Form & Function
It’s the little things…Finishes
Doors
Storage
What makes the facility really work as a design?
Lights
Airflow
Systems Engineering (again, again)
Practical Application Support Service
FunctionalityThey’re not Core Business Activity
Catering
Retail
What makes the facility really work as a design?
Cleaning
Washroom Services
(but they’re often the things people care about)
Practical Application Is This Where You Want to
Be?What Will it Actually Be Like to Spend a Lot of Time There?
Toilets: Not everyone needs to know where you’re going
What makes the facility really, truly work as a design?
Faith Rooms:
Non-denominational, subtle and in growing demand
(these things really matter – and it’s always too late to fix them)
Flexibility: Does it have to be a dedicated space or room or even desk?Fun: Everyone marvels at Google – is there some secret?Inspiring: Discrete spaces don’t work.
Open Plan doesn’t work.
Focussed: Is it what the likely user profile is going to want?
Summary
Buildings are Long Term InvestmentsThe Design Should Reflect this Fact
Buildings are Expected to Work
The Design Should Reflect this Fact
Buildings are Intended for People
The Design Should Reflect this Fact
Questions
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