Brand as the Broadcaster of the Future Christina Lim Director, Brand & Marketing NTUC Fairprice Damien Bray Global Director, Development Brand New Media
May 06, 2015
Brand as the
Broadcaster of the Future
Christina Lim
Director, Brand & Marketing
NTUC Fairprice
Damien Bray
Global Director, Development
Brand New Media
The Story of Brand is Changing
Consumers are the most powerful force of
marketing
Over half of brand communication was peer-to-peer,
through earned media rather than paid media
Demands more transparency and unimpeded access
to information
New Developments that drive
advertisers into engagement mode
• People, rather than governments, or companies,
control the media
• Media fragmentation
• Consumers ability to control media interruption
Top-down, one-way, single-platform
communications no longer effective
Branded Presence – Conventional
Approach
• TV advertising
• Product Incidental
• Logo Placement
• Print Advertorial
• TV Commissioned Show
TV
Commissioned
Show
Mobile and Social – the 2 most
dominant media
Next 10 years
• Building Trust
• Align Value with values
• Embracing Technology to make life easier
• Communicating, engaging and socializing
• Go everywhere your consumers go
Ref: Consumer 2020
by Deloitte
Dramatic Shift in Context in which Brand
Communicates
Content is no longer consumed in advertising context.
It’s now consumed in social context
Share of Mind -> Share of Heart
Brand’s Story -> Consumers’ Story
Shift in Branded Communications
Outbound Marketing
Push
Single Platform
Sponsored Presence
Print/ TV
Ad messages
Inbound Marketing
Pull
Multiple Platforms
Branded Experience
Online. Social. Mobile
Conversation
Reality Shows - FairPrice Family Cook Off
Season 1 and 2
A Few First’s
• Crowd Source
• Content
• Multiple Platform
• Integrated Distribution
• Engagement - Entertainment
• In store Activation
“61% of consumers report feeling better about and
buying more from companies that offer custom
content.”
– Research by Custom Content Council 2011 (NY)
“90% of consumers say they find custom content
useful and …
…78% believe that organizations providing custom
contents are interested in building good
relationships with them”
Rise of Content
Brand’s Need For Content
• Sell Products
• Provide information
• Conversation with consumers
BLOGS
Content on the go
Brand as Publisher
Marketers are increasingly using the power of their
brand to pull consumers to content
Brand has transformed from being entertainment
sponsor to
Content creator
Content curator
Content consolidator
More retail brands are generating contents
for marketing
Home Depot
1,400 “How-to” video clips covering a range of topics from appliances,
selecting building materials, home decor tips to installing lights and fans
Tesco YouTube Channel
> 500 videos
Woolsworth
100 videos online.
Walmart YouTube channel
1500 videos online
Triggers
- Quantity of Video Content
- Quality of Video Content
- TV Shows / Campaigns / Events are great
for short-term hype and buzz – how can
we achieve more sustainable effect
- Winning in the zero moment of truth
Singapore’s very own
food TV channel
Key Considerations
• How can we deliver information in relevant
consumer contexts
• How do we entertain - What is the desired brand
experience for the consumers
• What should be the content mix – editorial,
entertainment, program origin
• How can the content assets be shared/ distributed
Key Considerations
• How can we cater to viewers’ media consumption
habits – multiple devices, VOD vs. live streaming
• What technology should be deployed to broadcast
the content
And…• How can we rally the CPG partners/suppliers to
create a better content eco-system
• How can we drive in-store activation
Trans-media IPTV
channel
the channel play
audience aggregation ecosystem
brands digital assets
drive traffic to IPTV through brands
websites, social, media, database
edm, etc
brand marketing communications
promote the IPTV channel URL across all
marketing
video QR codes
leverage via print media, POS, out of
home media etc
channel social media
pages act as another doorway in, as well as a place to drive content sharing, conversation
and deeperengagement
community outreach
bloggers, celeb channel fans - drive video
content sharing through embedded links in blogs
and social media
Off platform content
distributionBroadcast TV
Instore TV
OOH TV
paid mediaSEM, digital and
social buys using video play embed to drive
audience
IPTV channelview on any connected device
New Trend in Broadcast Industry fueling
the change
An ALWAYS ON marketing asset
Leading edge tech – linear broadcast and VOD publishing
Anywhere anytime on any connected device
TV Like experience
2 way interactive relationship
New Trend ….
Empowerment Content – information, ideas, inspiration
Sociable Content – customers as advocates
Transact able Content – click to buy
ROI - Drive Time Spent With Brand – engagement
Re learning
Law of Reciprocity……….. Every consumer is a VIP
Going Forward…
Brands needs to transform Business
Model & Acquire Skill Set
Technologists . Business strategists . Analytic experts
Storyteller . Entertainer . Relationship Manager .
Media Owner . Publisher
Respect the “laws”
Change the “rules”