park the future. May 4 – 8, 2015 Chicago, IL
Christian Buckley Managing Director, Americas @buckleyplanet [email protected].
Dec 24, 2015
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Spark the future.
May 4 – 8, 2015Chicago, IL
Strategically Evolve Your Role as an IT ProChristian Buckley
BRK2139
What is driving change within
the organization?
By 2016
45%of IT budgets will be devoted to IT cloud initiatives
with
15%being devoted to public cloud.
and yet…
A vast majority of the global 2,000 will still have more than
70%of their IT on-premises.
In 2013, Microsoft agreed with Gartner, acknowledging that:
Over the next 5 to 7 years
35% of on-prem SharePoint customers stated that they would never move to the cloud
50% would adopt a hybrid strategy
15% would become pure cloud customers, shutting down all on-prem infrastructure
In 2014, some Microsoft leaders amended those predictions, stating that:
Over the next 5 to 7 years
20% of on-prem SharePoint customers stated that they would never move to the cloud
70% would adopt a hybrid strategy
10% would become pure cloud customers, shutting down all on-prem infrastructure
According to Seth Patton, Sr. Director of Product Management for the SharePoint team:
“80 percent of Fortune 500 companies still use SharePoint on-premises, with 38 percent of the entire SharePoint client base using the online version through Office 365”
CMSWire, http://bit.ly/1EQ3AAM 5/4/2015
What if there wereno IT Pros?
Internal IT organizations would suffer, and both hardware and software would be left largely uninstalled, or at best un-optimized
Management teams would attempt to outsource their internal IT efforts, accelerating movement toward the cloud
However, even cloud vendors would struggle, unable to offer redundancy within their offerings.
There would be no disaster recovery plans in place, and business continuity would be impacted
Developers would be left without many checks and balances
The arrogance of many Devs would take over, causing infighting among teams. Without the IT Pro voice of reason, performance would suffer, key business workloads would come to a grinding halt.
Like a scene out of Hunger Games, the C# Devs would strike first, taking out the Java and JavaScript clans, striking an alliance with the Perl and Assembly guys, but back-stabbing them soon after.
There would be chaos in the streets.
However, lines would be a lot shorter at Fry’s Electronics.
It is during this time of confusion that the Internet will experience the singularityand become self-aware.
This new AI would implant itself into warrior robot bodies, and begin a worldwide wave of oppression.
It would use the Internet to further enslave humanity, mostly through an expansion of Facebook ads and click-bait videos.
Manufacturing and communications would grind to a halt. Food resources and clean water would disappear.
Mankind would have no choice but to retreat to nature, where billions would die…mostly out of boredom.
But seriously…
Historically, the traditional tasks of the IT professional role centered around configuration and administration.
• Provisioning new environments• Troubleshooting• Patching and updates• Performance tuning• Security and compliance
monitoring• Backup and recovery
Going forward, one must evolve to meet the rapidly changing technology landscape, where public and private cloud, mobile, and hybrid options come into play.
Assessing the Impacts The ability to connect to cloud services from
anywhere, any device means more remote capability Ramp up time to deploy new services decreasing More flexibility on work schedules Increased expectations that you can work 24x7 Increased mobility for employees (an HR concern) Growing outsourcing/managed services opportunity Less technical work, increase in technical architecture
and helping customers with management and business solution development
Workload Analysis & Management Procurement & Vendor Management Business Analysis Risk Management IT Governance Compliance
New Capabilities Required
Colin Smith, TechRepublic http://tek.io/1Egk01V
Voices from the community
http://bit.ly/1rLQESW
What is the Future of the IT Pro?1. What is the role of the IT Pro?2. Where do IT Pro and Developer paths cross?3. How important is the IT Pro to SharePoint deployment
success?4. Is the IT Pro role changing as SharePoint moves to the
cloud?5. What is the current relationship between Microsoft and IT
Pros?6. How do changes to the IT Pro relationship impact the
partner and customer ecosystem?7. For those looking to join the IT Pro ranks, what do they need
to know?
What do they do?
What do they do?
What do they do?
Diff between IT Pro and Dev?
Is the IT Pro role changing?
Is the IT Pro role changing?
How is Microsoft treating IT Pros?
How is Microsoft treating IT Pros?
Advice for new IT Pros
Advice for new IT Pros
Asking Hard Questions
Undoubtedly It’s not disappearing, just changing Hybrid is here for the long-haul Focus is turning from infrastructure to services Focus moving from back-end to front-end Need to become a specialist on Federated Authentication,
Hybrid Architecture, Interoperability, and Network Connectivity.
The business needs someone who understands the cloud and mobile
You will be expected to do even more
Is the role of IT Pro changing?
Susan Lennon, Microsoft@susanlennon
“Absolutely, even for those of us in verticals where Cloud hasn’t taken a firm hold yet. It’s always a topic with our customers. If Cloud is part of the offering, then IT Pro has to change, as they’re no longer operating and maintaining the servers that are replaced by a Cloud service.”
Is the role of IT Pro changing?
Michael Doyle, Propoint Technologies@sharepointninja
“Yes, the role of the IT Pro is constantly changing. In my case, I used to do a lot with SQL and backend data analysis, but now the skills I end up using more often are CSS, JavaScript and HTML. In other words, the number of people doing the back end work is decreasing and the demand for front end work is increasing.”
Is the role of IT Pro changing?
Marc Anderson, Sympraxis Consulting@sympmarc
“We work in an industry that undergoes near constant change. The IT Pro role is changing, sure, and this will not be the last time. It also certainly is not the first.”
Is the role of IT Pro changing?
“One important change here is that IT Pros will need to get more comfortable working directly with end users. Anyone who cannot demonstrate tangible, impactful, visible results should be thinking how they could change that.
“Keeping the dial tone up for the servers just is not be enough anymore, and in fact will be someone else’s (Office365’s) job.”
Is the role of IT Pro changing?
Josef Nielsen, CHG Healthcare@eChefJosef
“The role is metamorphosing in to a specialist in Hybrid, focusing on Federated Authentication, Architecture, Interoperability, and Network Connectivity. While some small and mid-sized businesses can create cloud only solutions, most medium to large organizations are finding that long-term hybrid architectures are the only true fit for their business needs. Hybrid Cloud has a very specialized IT Pro role, one that it currently in demand, and will only increase as the cloud matures more.”{
Is the role of IT Pro changing?
Paul Culmsee, SevenSigma@paulculmsee
“Not well for many, but probably in line with any other group going through adaptive change. The standard change management model of early adopters, laggards, and so forth, applies.”
How are IT Pros reacting?
Robert Toro, Slalom Consulting@thebourbonbull
“Many IT Pros are on the path to evolve their skills from installing and maintaining server farms to becoming in-house consultants that help drive high-level architecture decisions (e.g., IaaS vs PaaS, etc.) and align the business architecture to the IT stack.”
How are IT Pros reacting?
Eric Overfield, PixelMill@ericoverfield
“I find that many are slow to adapt, but those that are, are finding they can still be of use when they rethink their role as the server person. Just because you move to O365 or Azure does not mean you no longer need those technical folks that know how to set up and maintain the software systems.”
How are IT Pros reacting?
Eric Overfield, PixelMill@ericoverfield
“I find that many are slow to adapt, but those that are, are finding they can still be of use when they rethink their role as the server person. Just because you move to O365 or Azure does not mean you no longer need those technical folks that know how to set up and maintain the software systems.”
How are IT Pros reacting?
Nick Kellet, StoneShare@NickKellett
“No, quite the opposite – the cloud is going to accelerate opportunities to find business value, and the more “end user developers” and power users there are, the more in demand the IT Pro role will be.”
Does the role go away?
Russ Edelman, Corridor Company@RussECM
“It doesn’t go away, it just evolves into less physical and more virtual and blended/hybrid.”
Does the role go away?
Adam Levithan, Metalogix@CollabAdam
“No. IT Pros are needed to create IaaS environments for the providers and they’re certainly needed to maintain it for the customers. For SaaS, IT Pros balance the technical knowledge with the management of the solution, continuing to enable the customer.”
Does the role go away?
Loryan Strant, Paradyne@TheCloudMouth
“I firmly believe the IT Pro role will be rationalized over the years as cloud matures. There will be fewer technical people required to run IT systems, and instead there will be a larger emphasis on Business Analysts, consultants, and more business-focused Professionals.”
Does the role go away?
Paul Culmsee, SevenSigma@paulculmsee
“Many managed service IT providers are already suffering the effects of this from reduced margins and tighter business conditions. Right now many IT Pros think that they will simply manage servers and infrastructure in the cloud (IAAS). I don’t believe this will last either… Look at the investment Microsoft and Google are making into their products.”
Does the role go away?
Chris McNulty, Cryptzone@cmcnulty2000
“The nature of the IT Pro is becoming less like Sears and more like Nordstrom. Sears used to provide a full catalog for local delivery of a full suite of services, all made, distributed and sold by Sears itself. “Today, Nordstrom provides a guided experience to a more limited range of services, and takes a best of breed approach to curating self-built and repacked solutions to a single, guided experience. It as much about knowledge of what's out there and expertise as anything else.”
Does the role go away?
Pat Esposito, BlueDogTec@PatEspoIM
“They become more consultative, they excel at vendor management, they go deeper into SLAs and Performance monitoring to keep their vendors honest. They get closer to the business than ever before leveraging the elasticity of cloud computing to align with the peaks and valleys of the business. They do more research, they understand how systems integrate and underlying protocols. They in effect become architects trying to constantly optimize the right services for the current needs of the business.”
What is the future of the role?
Treb Gatte, Tumble Road@tgatte
“Highly specialized for a few companies and some government. The role of the “master builder”, to steal a term from the Lego movie, will become more in demand as business need someone to formulate solutions from packages.”
What is the future of the role?
Loryan Strant, Paradyne@TheCloudMouth
“Barista. But seriously, there will be less of them. I think the term “IT Pro” will ultimately disappear over the next 5 years as systems will tend to run themselves. Those that are “IT Pros” will be more like system administrators. The new IT Pro will be the technologist who understands business and can adapt technologies to suit the business requirements.”
What is the future of the role?
Chris McNulty, Cryptzone@cmcnulty2000
“The IT Pro is increasingly an INTERGRATOR, and less an IMPLEMENTER. How do you use Salesforce logins for SAP data to be surfaced in Office 365? That's the new IT Pro's job to know, and to deliver. The two most important skills to master - multivendor security, and multivendor integration, all cloud.”
What is the future of the role?
One Perspective on the FutureAccording to Nick Kellet, SharePoint MVP and CTO at StoneShare, there are four major "virtues" the IT Pro can assist the business with:
1. Discipline: the effort required to understand how the technology works, what its potential is and what limitations it has. It also describes the effort needed to adhere to the governance guidelines, any development standards that are in place, and industry and community best practices.
2. Vision: provides a road map for IT and End Users to understand where they are heading collectively. Without a shared vision development is inherently tactical and aimless.
3. Communication: without it, IT Pros and end users have no realistic chance to pull in the same direction, even if they are disciplined and share the same vision.
4. Leadership: helping end users understand how the development process works, what the software life cycle stages are, how to gather and communicate business requirements to each other and to IT.
Loryan Strant, Paradyne@TheCloudMouth
“I was an IT Pro. Now I’m an agent of change, a CEO of a cloud consultancy business. We still have a number of “IT Pros” in our team, but they are not keeping up with the rest of the business and dropping off.”
How do you stay relevant?
Treb Gatte, Tumble Road@tgatte
“Learn about non-core technologies to your job. Play with them. Talk to your users when they don’t have a problem. You’ll be amazed what you learn.”
How do you stay relevant?
Nick Kellett, StoneShare@NickKellett
“I am learning more about open source development, writing an open source framework for Internet-of-Things as a hobby, trying a variety of cloud solution offerings to see the benefits and limitations of each one, and I always read Slashdot every day to get alternative perspectives on IT issues, topics, and trends.”
How do you stay relevant?
Agnes Molnar, Search Explained@molnaragnes
“Be agile, love to learn, and be open to the new challenges.”
Recommendations?
Russ Edelman, Corridor Company@RussECM
“Learn the cloud, security models associated with the cloud, integrated/hybrid strategies and next generation application model development and support.”
Recommendations?
Asif Rehmani, VisualSP@asifrehmani
“IT Pros have to understand that it's not about maintaining servers anymore as much as it's about managing services.”
Recommendations?
Joel Oleson, Hershey Technologies@joeloleson
“Don't think Dev skills are irrelevant. They are very useful and handy and even required for scripting. As well as your ability to stay on the cutting edge and adapt to change is key. Go broad and deep to beat out your competition.”
Recommendations?
Susan Lennon, Microsoft@susanlennon
“Same advice I would have when I entered the IT business almost 40 years ago: ALWAYS be learning and open to change, or you shouldn’t be in technology. And for my passion, always be involved in the community, the more you give the more you’ll receive.”
Recommendations?
Gregory Frick, Univ of Washington@gregfrick
“I recommend that people get involved in user groups and professional organizations as an integral part of their career. These kinds of organizations support us as humans in community (friendship, belonging, trust networks) and they provide us with lots of information, knowledge and wisdom related to our professional growth and skills.”
Recommendations?
Nick Kellett, StoneShare@NickKellett
“The half-life of technical knowledge is incredibly short – you need to simultaneously dive deep into a few complimentary technologies so you can understand in gory detail how to use them, but at the same time have a very high level view of industry trends, competing technologies.“
Recommendations?
Eric Overfield, PixelMill@ericoverfield
“Just because MS manages the hardware, OS and primary software does not mean that there will not be integration and internal maintenance issues, both in turns of setup and ongoing maintenance. Become the go to person to install, configure and maintain these platforms, own integration.”
Recommendations?
One Perspective on the FutureAdvice from Robert Toro, Portals & Collaboration practice director for Slalom Consulting in Chicago, on how to prepare for the IT Pro:
1. Focus on learning the cloud platform vendors and offerings – this includes cost models and SLAs
2. Know the incumbent and challenger platforms in your vertical – pay attention to where the innovation is occurring and be able to recommend new technologies and platforms when the cost/benefit threshold is reached.
3. Learn Identity Management models and have a working knowledge of IdM Authentication protocol
4. Be a thought leader when it comes to the intersection of the consumerization of IT and enterprise technology – organizations need a ton of help in empowering a workforce whose technology wants and desires cannot be addressed by the IT status quo.
The Future of the IT Pro
How will cloud computing change the IT pro's job in 2011 and beyond? (TechRepublic) http://www.techrepublic.com/blog/data-center/how-will-cloud-computing-change-the-it-pros-job-in-2011-and-beyond/
The Future of the IT Pro Role (Storify – tweetjam summary) https://storify.com/buckleyplanet/the-future-of-the-sharepoint-it-pro-role
IT Pro Resources on TechNet https://technet.microsoft.com/en-us/lander/invest_in_your_it_skills.aspx
Office Blog http://blogs.office.com/ Office 365 Network on Yammer https://www.yammer.com/itpronetwork/
Resources
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