Chris Boos No Cloud Without Automation

No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)

IT Geeks Are SOOOOO Old Style !

Wake Up !

More Service, Less Secrecy !

More Work, Less Money !

0

50

100

150

200

250

2002 2003 2004 2005 2006 2007 2008

Ind

ex (

2003

= 1

00)

IT-Budget Financial Services Europe*Eurex-Contracts**

DJ STOXX® Financials (31.12.200x)****

Cash transactions in D per citizen

But

Why Let a Good Crisis Go to Waste

???

The Cloud Is Coming

New Infrastructure Models

New Software Models

New Business Models

Hold On !!!

Who Will Keep

IT All Up and Running ?

Sooooooo Many Kinds of Operation

Data Center Network

Power CoolingFire +

Physical Security

Network Uplink

LAN WAN Security

Backoffice Services

HW Storage Backup Monitoring CMDB

Ticket (Problem Incident Chang)

Floor Service /

UHD

System Operation

Wintel Linux SolarisAIX /

HPUX /…Host

VM Ware / Hypervisers

Mobile Arch-itecture

Basic Operation

Office Services

DB Middleware Web Infra-structure

SAP…etc…

WebServer

AppServer

Proxy

Application Operation

Individual SAP Individual Web App Individual Desktop Apps…etc…

IT Maintenance Is a Complex Job Today

Data Center Network

Power CoolingFire +

Physical Security

Network Uplink

LAN WAN Security

Backoffice Services

HW Storage BackupMon-itoring

CMDB

Ticket (Problem Incident Chang)

Floor Service /

UHD

System Operation

Wintel Linux SolarisAIX /

HPUX /…

HostVM Ware / Hyper-visers

Mobile Arch-

itecture

Basic Operation

Office Services

DBMiddle-

ware

Web Infra-

structureSAP

…etc…

WebServer

AppServer

Proxy

Application Operation

Individual SAP Individual Web Individual Client Server…etc…

1 3

2

4

65

!

1

2

3

54

!

123456!

12345

Network Uplink DownEvent FloodDoD AlarmOverloaded an Admin Server´s OSSlowed Down a DatabaseOverloaded Web ApplicationApplication Fault

Reconfigure WANTemporarily Stop Event ForwardingRestart Overloaded ServersRestart Slow DB ServicesRestart Web Apps For Good Measure

PROBLEM

! Application OK

SOLUTION

Clouds Make It

EVEN Harder !

t -2h t -1h t 0h

Quasi Instant Infrastructure and Service Changes

The Things Administrators Rely on Today Are No longer of Importance. Debugging

Becomes a Moving Target.

Frontend

App Server

Data Source

Frontend

App Server

Data Source

App Server

Frontend

App Server

Data Source

App Server

Frontend Frontend

Data Source

“Old Style” Automation Does Not Work in This Environment !

AutomatedCorrelation

AutomatedEvent-Mgmt.

AutomatedITSM Processes

AutomatedDiscovery

AutomatedRoot-Cause-Analysis

AutomatedProvisioning

WorkloadAutomation

AutomatedConfig. Mgmt

Data-CenterAutomation

AutomatedRun-Books

ComplianceReporting

AutomatedService Desk

Kill the Old Way of IT Service Management

Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK !

AutomatedCorrelation

AutomatedEvent-Mgmt.

AutomatedITSM Processes

AutomatedDiscovery

AutomatedRoot-Cause-Analysis

AutomatedProvisioning

WorkloadAutomation

AutomatedConfig. Mgmt

Data-CenterAutomation

AutomatedRun-Books

ComplianceReporting

AutomatedService Desk

AutoPilot

ITSM

Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to

Changes in Model+Infrastructure Fast Enough!

Modell

Event: System Down

1

Execute Rule2

Event + Logfile

Information

3 Execute Rule4

Event: Service Slow

5

Issue 16

Issue 2

Ecexute Rule and Close

Issues

7

No Dynamic, Heterogeneous, on

Demand Cloud Services Without Autopilot Administration!

We Are Smart Enough, But We Are Not Fast Enough!