Page 1 What will it take to succeed in these economic times?Page 2 What is your?Page 3 Page 4 InsightPage 5 InvolvementPage 6 JourneyPage 7 Emotional RetentionPage 8 Page 9 9/11Page 10 Page 11 Page 12 YOU?Page 13 AmbassadorsPage 14 1000 Songs in your pocketPage 15 Brand Leader Process EfficientCusto mer Intim ateYOU?Page 16 Brand Leader Process EfficientCusto mer Intim atePage 17 Demanding Impatient Skeptical 9/11 ImmediacyPage 18 How do you engage?Page 19 Which Questions do you ask?Page 20 Never Sell Out!