CHIME College LIVE How to Define, Influence and Drive an EHR Value Realization Agenda to Support Your Organization’s Strategic Objectives Presenters: Joanne Sunquist HealthEast Care System Senior Vice President and CIO Myra Aubuchon The Chartis Group Partner
21
Embed
CHIME College LIVE - The Chartis Group€¦ · CHIME College LIVE How to Define ... Specialty-compatible documentation note templates ... Chart Tracking system 170,000 175,747 Pharmacy
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CHIME College LIVE
How to Define, Influence and Drive an EHR Value
Realization Agenda to Support Your Organization’s
Strategic Objectives
Presenters:
Joanne SunquistHealthEast Care SystemSenior Vice President and CIO
The Promise of EHRs: Tremendous Value PotentialWhen leveraged, the EHR should be integral to achieving your organization’s strategic and operational goals. Real clinical and
operational opportunities can be associated with focused efforts to realize value from EHR investments.
Achievable Benefits
Improve physician and staff
satisfaction
Support safe and successful transitions of care between
settings
Enable adoption of Evidence
Based Medicine
Reduce clinical
denials and improve revenue collection
Improve communicationamongst the care team and between the care team and
Leveraging the EHR to achieve the next level of efficiency, cost management, quality, or experience through quantifiable clinical, financial and operational improvements.
Optimizing the technology alone will not bring significant value. Value is achieved when technical and operational performance teams share the value agenda.
Comprehensive EHR systems are significant investments with a great deal of promise to add value, improve clinical quality, and enrich the care experience.
Organizations are looking for a comprehensive, renewable and sustainable approach to value realization.
Optimization vs. Value RealizationExample: an “at Capacity” ENT Group Practice
Chief complaint drop-down list refined to mirror patient
mix
Specialty-compatible documentation note templates
Physician-specific, drop-in text (smart text)
Improved data-carry-forward functionality
Hot links to frequently used documentation tools
Physician-led development of documentation standards
Physician, peer-based audit and feedback loop established to maintain and improve documentation standards
Scribe policies, workflows, and training plans implemented
Patient check-in and check-out staff roles expanded to include tablet-based pre-visit questionnaires and distribution/review of after-visit summaries
Improved efficiency by modifying technology build and functionality in support of current clinical workflows
Changes to care team roles and responsibilities and clinical workflows to achieve additional improvements in efficiency and patient experience
Improvements to system build and configuration
An Optimization approach focuses on EHR system build
and configuration
A Value Realization approach focuses on improving clinical and operational workflows in
tandem with EHR system build and configuration
Benefit ImpactStreamlined documentation reduced visit times by 2.25 minutes, resulting in 750 additional patient visits per year contributing to significant downstream perioperative, ancillary and other system revenue.
The Starting Line or the Finish Line?Total Cost of Ownership for decision-making on EHR investments clearly identify areas of planned savings and cost avoidance. ROI
on the initial investment is critical. Value realization is the next step in the journey.
In addition to cost avoidance and savings, EHR value realization is a broader definition that includes both qualitative and
quantitative outcomes tied to organizational strategies. Revenue generation, cost avoidance and risk mitigation all are key results
Prioritize through a Strong Governance StructureOperational ownership is key; it is essential to have a governance model that delivers the structures, processes and feedback loop
needed for organizations to make the effective decisions at the appropriate levels by the people most informed to make those