ChildStory District Solutions Showcase - TACSI/FutureGov Part 2

Safe Home for Life District Led Technology SolutionsPart 2: Leaving Care and Contact

platform

ChildStory Platform

Single sign-on

Seamless user experience

Single View eBook Contact Leaving care plan

Field assessment

Patchwork

Practitioners Families

Integrated data

Leaving CareSupporting children’s transition to adulthood

An interactive tool for young people in out-of-home care which supports their transition into adulthood. It allows them to create their own care plan and show a personalised view of helpful resources.

Product statement

Key features

Helps children understand their need

Find guidance Create their ownaction plan

Question 1

Question 2

Question 3

The challenge we’re tackling

“When you turn 18 it’s like you’re just shown the door”

Capability

- Caseworker

“What is there to know? Where do I start?”

What we heard

- Young person in care

Marist Youth Care | Care workers Blacktown, Western Sydney District

“Care plans are adult conversations”

What we heard

- Caseworker

What we saw

1. Seems like a lot is left until the last years of care - things could be done earlier

2. Kids not aware they have plans - not meaningful or useful to kid

AwarenessConnect me to the things that can help

me get on with my life

Theory of change, for children

Awareness of what’s out there

Finding and using appropriate supports / services

Better outcomes

CapabilityAs a child in care, help me build capabilities that’ll set me

up for life, so that I can be independent

Kloe | Was in care Broken Hill , Far West NSW District

Theory of change, for children

Developmental experiences in care

Increased life/independence skills, connections, sense of purpose

Better outcomes after care

How does it work?

Create your own care plan

Understand your needs

Receive tailored guidance

Find the right support for you

Create a goal-oriented to-do list

• Empower participation of young people in leaving care planning

• Access to a repository of information and tools to better equip young people when leaving care

• Goal-oriented to-do list to encourage continued engagement and planning

What are the benefits?

The wireframes - what we heard

1. Workers wanted to add games, messaging and incentives

2. Kids wanted it simple 3. Kids ask ‘How is this better than

Google, WhatsApp and Facebook?’ 4. Kids trust people who have been in

their shoes

What next?

Review Build Pilot Evaluate

Additional findings to translate into product design

Tailored content Tone of voice relevant to young people

Search functionThe young person can quickly find the resource or service that they are looking for

Peer to peer advice, Give me content and support services through others who have been through care, so that I feel I can do that too.

Future ambition

• A digital care plan

• Digital resources for children

• A social enterprise run by children and young people in and after care for kids leaving care

platform

ChildStory Platform

Single sign-on

Seamless user experience

Single View eBook Contact Leaving care plan

Field assessment

Patchwork

Practitioners Families

Integrated data

WWW.TACSI.ORG.AUWWW.WEAREFUTUREGOV.COM

Thank you

Open for questions

Break

platform

ChildStory Platform

Single sign-on

Seamless user experience

Single View eBook Contact Leaving care plan

Field assessment

Patchwork

Practitioners Families

Integrated data

ContactA simple web application which helps the child, their parents and carers

plan and provide feedback on their contact sessions together

Improving children’s experience of contact sessions by involving and providing guidance and feedback to case workers, birth parents, carers, and children.

Product statement

Tailored Contact Suggestions for families

Guidance around planning a session

Feedback between families and caseworkers

Key features

The challenge we’re tackling

Common Contact Framework Co-design ProjectWestern Sydney, Nepean Blue Mountains & Southern District

Informed by

“Often parents turn up and they simply don’t know what to say. So they say nothing.”

What we heard

- Caseworker

“My caseworkers could really do with resources like this. And for home visits as well as contact”

What we heard

- FACS Team Leader

What we learnt

The differing purposes of contact1. Interim placement 2. Reunification 3. Guardianship with kin 4. Open adoption 5. Parental responsibility to the minister

What we learnt

1. Contact is about working on the connection/relationship between child and birth parent so that it works for the child.

2. Each contact event will involve at some point: child, parent, carer, caseworker

3. Contact is very likely to involve siblings - who may well have multiple placements

4. Contact could involve drivers and contact workers

5. One instance of contact can involve 4-15 people, they all need to be designed for

6. A range of legal professionals also influence decision making around contact at the court stage.

Resources & feedbackHelp me shape contact to work better for children.

True for caseworkers, parents, carers and kids

How does it work?

The parent’s viewIn a case where reunification is the goal

Personalised experience - suggestions are matched to the purpose of contact and families preferences

Plan a contact - parents and kids can shape their sessions

Receive guidance

Provide feedback - creating feedback loops

Keep track of previous sessions

Access to a shared database - caseworkers and families

• Improving child’s experience of contacts and their relationships with significant people in their life

• Parents are given guidance and control to plan a session• Continuous improvement of resources• Creates a feedback loop between families and case

worker

What are the benefits?

What next?

Review Build Pilot Evaluate

Additional contact related tools

Contact logistics

Safe contact

Contact for court

“I need to organise 8 kids, one in wheel chair,across three different carers with two different parents”

Additional contact related tools

- Caseworker

Contact logistics “One contact can take 20hrs

to organise”

- Caseworker

“I want to interact with brothers and sisters, so that I know what they’re up too and feel part of something”

Additional contact related tools

- Parent

Safe onlineContact “I want to keep in touch with

my child more regularly”

- Child

“If a parent makes a dispute, I don’t have any evidence base to turn to. I need to know the baseline for the decisions.”

Additional contact related tools

- Children’s Court Judge

Contact for court

platform

ChildStory Platform

Single sign-on

Seamless user experience

Single View eBook Contact Leaving care plan

Field assessment

Patchwork

Practitioners Families

Integrated data

WWW.TACSI.ORG.AUWWW.WEAREFUTUREGOV.COM

Thank you

Open for questions