CHIEF OPERATING OFFICERS LEADERS CONVERSATION€¦ · Lawrence Lu, General Manager APAC, Appway Manoj Bhojwani, Head of IT, APAC, Credit Suisse Private Banking 9:05am – 9:45am PROGRAMME.

November 15, 2016 | The Fullerton, Singapore

CHIEF OPERATING OFFICERS LEADERS CONVERSATION

Conversation Partners Networking Partner

ADVISORY COUNCIL

Devraj SankarHead of TechnologyCiti Private Bank

Florence KuiChief Operating O�cer Asia PacificGoldman Sachs

Ketan SamaniChief Digital O�cerDBS Wealth Management

Michael HauptChief Operating O�cer Asia PacificVontobel

Patrick DreyfussChief Operating O�cerDBS Wealth Management Group

Registration and Co�ee8:30am – 9:00am

Networking and Co�ee Break9:45am – 10:05am

9:00am – 9:05am Welcome Remarks

Paris Shepherd, Managing Director, Asian Private Banker

Digitising the last mile: Client onboarding

It can take an RM up to three months to onboard a client manually; and with compliance teams ratcheting up their scrutiny of KYC and AML controls, the onboarding process is becoming more onerous – and costly. It is for these reasons that the ‘last mile’ of client experience is going through major digital transformations and this gives rise to a set of new questions: How can you reliably authenticate somebody’s identity online? How do you integrate legally valid electronic signatures with current systems? What are the best practices when it comes to onboarding your client digitally?

Moderator:

Paris Shepherd, Managing Director, Asian Private Banker

Conversation Catalysts:

Florence Kui, Chief Operating O�cer APAC, Goldman Sachs Private Wealth Management

Ketan Samani, Chief Digital O�cer, APAC, UBS Wealth Management

Lawrence Lu, General Manager APAC, Appway

Manoj Bhojwani, Head of IT, APAC, Credit Suisse Private Banking

9:05am – 9:45am

PROGRAMME

Achieving end-to-end e�ciency in Asia's private banks

Singapore – a crucial wealth management hub – is adjusting to the new realities of the industry, battling myriad challenges and finding diverse pathways to lasting success. Specifically, how are private banking players achieving end-to-end e�ciencies while ensuring client centricity, and establishing best-practices for the future? What are the crucial bottlenecks for private banks in Singapore and how they can be eased out?

Moderator:

Meghna Mukerjee, Editor, Private Banker International


Alex Sim, Head of Risk Management, UOB Private Bank

Bora Armangil, Head of Business & Sales Management Asia, Union Bancaire Privée

Markus Weidmann, Head of IT, Asia, LGT

10:05am – 10:40am

Why the future will involve bionic robo-advisors

It is easy to see why robo advisors have a place in this market. However, good financial advice depends on factors that even the most sophisticated of today’s robots can sometimes overlook – factors like intellectual capital and nuance. So is the future all about a hybrid approach that leverages both the human and robot? If so, how will private banks harness bionic tools while meeting client suitability requirements?

Moderator:

Sebastian Enberg, Editor, Asian Private Banker


Lakshminarayanan Ramalingam, BFS SBU Delivery Head, Vice President - Projects, Cognizant

Patrick Dreyfuss, Chief Operating O�cer, DBS Wealth Management Group

Smita Choudhary, Head of Digital & Business Transformation, Bank of Singapore

10:40am – 11:20am

Bang for your buck: ROIs and top lines

It has been roughly two years since private banks pumped up their technology budgets. How have these investments performed? What are the key metrics private banks (should) use to measure return on investments in the tech space and which investments have had the greatest impact to the top line so far?

Moderator:

Priyanka Boghani, Senior Reporter, Asian Private Banker


Mark Muñoz, Managing Director, Contineo

Olivier Crespin, Group Head Digital Bank, DBS Bank

11:40am – 12:20pm

Networking and Co�ee Break11:20am – 11:40am

Networking Lunch12:30pm – 1:30pm

MODERATORS

Sebastian EnbergEditor Asian Private Banker

Sebastian is the Editor of Asian Private Banker. His background is in international politics, and Chinese foreign policy and security.

Sebastian graduated from Victoria University of Wellington with a Master of Strategic Studies majoring in Strategic Intelligence, and more recently, from the City University of Hong Kong with a Master of Arts. In 2012, Sebastian was awarded the university’s Top Scholar Prize for his cohort.

Priyanka BoghaniSenior Reporter Asian Private Banker

Priyanka joined Asian Private Banker in 2013. Prior to this, Priyanka held various freelance roles in Editorial in London, before moving to Hong Kong as an Associate Producer at CNN International, working with their TV production teams.

Priyanka graduated from the University of Nottingham holding a Bachelors of Arts and a Masters in International Journalism from City University London. In her spare time, Priyanka enjoys photography, particularly mobile photography.

Paris ShepherdManaging DirectorAsian Private Banker

Paris joined Asian Private Banker at the beginning of 2015, having spent almost a decade at Euromoney Institutional Investor PLC building their conference division throughout Asia. He has been based in Hong Kong and the People’s Republic of China since 2003, and has done business in almost every functional market in Asia, including a few years in Dalian, Shenyang to improve his Putonghua fluency.

Paris graduated from the University of Adelaide, Australia, and was heavily involved in AIESEC, the world’s largest youth run NGO during his university years.

He is an avid scuba diver, Port Power football fan and global adventurer in his (limited) spare time.

Meghna MukerjeeEditorPrivate Banker International

Meghna Mukerjee is the Editor of Private Banker International. She was previously the Asia analyst for Timetric for the private banking sector, based out of Singapore. She has previously been the senior reporter for Retail Banker International in London and has also worked on reports and research papers across the cards and payments space. Prior to this, Meghna was a reporter at a leading newspaper Hindustan Times. Meghna regularly blogs for the New Statesman and also has published work in The Telegraph.

CONVERSATION CATALYSTS

Alex Sim is the current Head of Risk for UOB Private Bank, having joined from UBS in December 2014.

As a member of the UOB Private Bank Executive Committee with oversight of risks and regulatory management across the client life-cycle, Alex is responsible for the build-up of risk governance and control processes in the Private Bank covering KYC/AML, Financial Crime, Cross-Border rules of engagements and the Investment Suitability and Advisory Framework.

Alex is an accountant by training and started his career with Price Waterhouse in 1999 after graduating with a First Class Honours from the University of Melbourne, Australia. He moved on to Andersen Consulting (renamed as Accenture in 2000), where he enjoyed the life of a consultant specialising in Finance and Performance Management, with a focus on risk and controls processes.

In 2005, Alex was approached by the CRO in Asia to start up a Business Risk Unit in Citi Wealth Management which focused on the management of key business risks in the front o�ce. After Citi, Alex joined Barclays Wealth and successfully built up the Risk and Controls team for Operations in Asia. At Barclays, Alex also headed up the global role of Cross-Functional Controls, driving risks and controls best practices across Wealth Operation set-ups in both Europe and Asia.

In 2011, Alex joined UBS to head up the Business and Regulatory Risk team for the Investment Products and Services division in Asia. Outside of risk management, he is an active Lean Six Sigma practitioner (Green Belt).

Alex SimHead of Risk ManagementUOB Private Bank

Bora Armangil is the Head of Business & Sales Management for Union Bancaire Privée (UBP) in Asia based in Singapore. He recently led the acquisition and integration of the Asian business of RBS/Coutts in Singapore, Hong Kong and Dubai completed in April 2016. His current focus is to pursue the development of the Bank in Asia. Prior to his current position, Bora was heading UBP Group IT Change division based in Switzerland covering Private Banking and Asset Management businesses where he was actively involved in several international acquisitions since 2012. Prior to joining UBP, Bora has occupied number of di�erent Operations and Technology leadership positions in Deutsche Bank in EMEA and UK.

Bora ArmangilHead of Business & Management, AsiaUnion Bancaire Privée


Ketan Samani is Managing Director and Chief Digital O�cer, APAC at UBS Wealth Management. Prior to joining UBS in March 2015, Ketan was regional e-Business head at DBS Bank, Southeast Asia’s largest financial institution, where he was responsible for turning DBS into a digital banking leader.

Married with two girls, Ketan has also held leadership e-business and sales roles at Standard Chartered, Barclays Wealth, AXA Investment Partners and HSBC in a career spanning 21 years. He remains passionate about the client experience, and enjoys the occasional round of golf as well.

Ketan holds a degree from the City University London.

Ketan SamaniKetan SamaniManaging DirectorChief Digital O�cer, APAC

Florence is the chief operating o�cer in Asia Pacific and deputy head of the North Asia region for Private Wealth Management within the Investment Management Division. She is a member of the Asia Pacific Suitability Committee and Asia Pacific Operational Risk Committee. Previously, Florence was the chief operating o�cer in Asia Pacific and region head of the Hong Kong market for Private Wealth Management, where she worked closely with divisional leadership to devise and implement strategies for the business, while prioritizing the division’s activities and integrating them closely with the firm’s commercial objectives and infrastructure. Before that, Florence managed the Asia Ex-Japan Equities and Asian Special Situations Group product control teams within the Finance Division. She joined Goldman Sachs in 1999 as a senior analyst and was named managing director in 2008.

Prior to joining the firm, Florence worked in Audit Practices at PricewaterhouseCoopers and Ernst & Young in Hong Kong and Canada.

Florence is a member of the Executive Committee of the Private Wealth Management Association in Hong Kong and is a qualified member of the Canadian Institute of Chartered Accountants.

Florence earned a bachelor’s degree in business from the University of Alberta.

Florence KuiChief Operating O�cer, APAC and Deputy Head, North Asia, PWMGoldman Sachs


Manoj joined Credit Suisse in June 2010 and has been the Head of Private Banking & Wealth Management IT APAC since 2013. In this capacity, he has successfully driven an ambitious technology platform renewal program to support the business’ growth and has played a key role in enabling the bank’s Digital Private Banking solution piloted in APAC. Prior to joining Credit Suisse, Manoj worked at JP Morgan Chase, Oracle Corporation and WealthPlace, in roles ranging from CIO for a Wealth Management firm to running large scale transformation initiatives and managing large organizations.

Manoj BhojwaniHead of IT, APACCredit Suisse Private Banking

As the General Manager of Appway for the Asia Pacific region, Lawrence Lu is passionate about guiding banks as they digitally transform. Lawrence brings more than 18 years of professional experience in enterprise software, consulting, and operations to Appway, where he transforms business by defining and implementing new strategies, initiatives, and programs. He has a proven track record in helping companies improve both their top and bottom lines.

Prior to joining Appway, Lawrence worked as Managing Director at Aspect Software, a global leader in customer engagement and workforce optimization solutions for large international retail banks and wealth managers. Lawrence also held several senior positions within APAC for companies such as Hewlett Packard and Avaya, where he led diverse, intercultural teams.

Lawrence LuGeneral Manager, APACAppway

Lakshminarayanan Ramalingam (Lux) has been with Cognizant since 2000 and is responsible for delivery, to Cognizant’s capital markets and asset management customers.

Lux has been involved with delivering some of the most complex trading systems and client onboarding programs, and with inducting several challenging new technologies to client eco-systems. Lux’s teams help run various mission critical systems to Banks across the globe.

Lux has worked in transforming client engagements by helping clients to achieve front to back KPIs (e.g. Cost per exception based pricing, with YoY improvements) and by helping clients to induct disruptive technologies; the most recent one being the Cognizant automation framework, which helps clients to evaluate and induct various ML and RPA tools into their ecosystem.

Lux holds a Engineering degree from Birla Institute of Technology and Science, Pilani and an MBA from Indian Institute of Management, Lucknow.

Lakshminarayanan RamalingamBFS SBU Delivery HeadVice President - ProjectsCognizant


Markus Weidmann joined LGT in Liechtenstein in 2014 as an account manager before being sent to Hong Kong as Head of IT Asia in July 2015. Before joining LGT, he was an Avaloq consultant and had mandates with di�erent banks in Switzerland and Liechtenstein. After his studies in Economics he started his working career as a project manager IT for industrial companies and in the field of insurance.

Markus WeidmannHead of IT, AsiaLGT

Mark Muñoz is a well known financial technology entrepreneur and currently the Managing Director of Contineo, a leading fintech company that created the industry standard for accessing equity-linked structured products for private banks and wealth management firms. Mark is also a Venture Partner at Vectr Ventures.

During his 15-year career, Mark has developed specific expertise in launching technology platforms for the financial services industry, including founding InvestLab in 2010, a provider of global market access for retail brokerage firms and launching Penson Asia, a financial services and technology company that facilitated cross-border trading.

Mark has also served as Senior Vice President, Corporate Development at Nexa Technologies and Integrated Trading Solutions, and Associate Vice President at BrokerageAmerica (now TD Ameritrade) where he managed the e-trading business. Mark was a Political Consultant to several prominent US Congressional and Senate members before focusing on financial services.

Mark graduated with a BA in Government Studies from the College of William & Mary in Williamsburg, Virginia.

Mark MuñozManaging DirectorContineo


Mr Patrick Dreyfuss joined DBS Bank in October 2014 as Chief Operating O�cer of the Wealth Management Group upon the successful acquisition of the Asian private banking business of Societe Generale.

He joined Societe Generale Private Banking Asia (SGPB Asia) in 2004, where he was responsible for the successful spin-o� of the private banking operations into a new legal entity – Societe Generale Bank & Trust (Singapore branch), and the set-up of a regional hub dedicated to private banking in Singapore. Prior to joining DBS, Patrick was Regional COO of SGPB Asia and was also Deputy Regional CEO since March 2011. He also acted as Project Director for Societe Generale when DBS announced its plans to acquire the French bank’s private banking franchise in Asia.

Prior to his appointments in Asia, he was with the Société Générale Group in Paris, France where he worked in the inspection department, responsible for high level audit & consulting assignments worldwide. Patrick has over 20 years of experience working in the financial sector, mainly in France, Luxembourg and Singapore.

Patrick is a French national and holds a degree from SUPELEC, a renowned engineering school in France.

Patrick DreyfussChief Operating O�cer Wealth ManagementDBS Bank

Olivier Crespin has been appointed Group Head Digital Bank at DBS in March 2014. He joined DBS in July 2010 as Managing Director and Chief Operating O�cer for DBS Wealth Management.

In April 2016, DBS has launched Digibank India, where it has seen strong success as a country’s first mobile only, completely paperless, signatureless, branchless bank using ground breaking technology from biometrics to artificial intelligence.

Prior to joining DBS, Olivier was Citibank’s Global Head of operations for Private Bank. Concurrently, in his global role, he was International Head of Smith Barney’s Operations.

During his career, Olivier has held di�erent business and operational positions across Europe, Latin America, Asia and North America.

Olivier is well versed in English, French and Spanish and has wide international exposure. His public service awards included “Singapore most supportive boss” by the Singapore Sport s Council and “Singapore H.E.A.L.T.H. Leader” by the Health Promotion Board. Olivier was appointed as Institute of Banking and Finance (IBF) fellow. Olivier is also on the list of Asian Banker Leading Practitioners.

Olivier has a “Maitrise en Droit” Master Degree in Law from University of Metz (France).

Olivier CrespinGroup Head Digital BankDBS Bank


Smita the Head of Digital and Business Transformation at Bank of Singapore where she is responsible for the definition and execution of the bank’s digital strategy and roadmap. Her team is also responsible to drive large scale transformational initiatives with technology that are key for business growth and operational e�ciency. She joined Bank of Singapore in Sep 2015.

Smita has over 16 years of experience in Wealth Management, Change Management, Technology / Process Consulting and Project Management in Asia and the USA. Previously, she was with UBS AG in Singapore, where she has worked since 2006, in various business change/transformation lead roles.

An Electrical engineer by training, Smita also holds a MBA from IMD, Switzerland, and is a Six Sigma black belt.

Smita ChoudharyHead of Digital and Business TransformationBank of Singapore

www.asianprivatebanker.comwww.apbmandate.com

CHIEF OPERATING OFFICERS LEADERS CONVERSATION€¦ · Lawrence Lu, General Manager APAC, Appway Manoj Bhojwani, Head of IT, APAC, Credit Suisse Private Banking 9:05am – 9:45am PROGRAMME.

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