CHIEF SUMMIT 2018 DIGITAL OFFICER ASIA PACIFIC 26 FEB - 1 MAR, SYDNEY 2018
CHIEF DIGITAL OFFICER SUMMIT 2018
Kylie McLeanChief Digital Officer ANZ,IBM
Domestic Expert Speaker Line up:
Global Perspectives from:
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Mark DrasutisChief Digital OfficerIAG (Prev. News Corp Australia)
John DardoChief Digital OfficerAustralian Taxation Office
Clive DickensChief Digital OfficerSeven West Media
David McGrathChief Digital OfficerClubs Australia
Mary-Lou O’BrienChief Digital OfficerMelbourne Girls Grammar
Craig McDougallGeneral Manager of Digital and PricingRACQ
Bruce CallowChief Digital OfficerGriffith University
Leisa BaconDirecor, AudiencesABC
Grant BaxterHead of Brand StrategyTwitter
Libby O’BrienHead of Digital, CorporateFlight Centre
Dr Ian OppermannChief Executive Officer and Chief Data ScientistNSW Data Analytics Centre
Barbara-Anne BenstedChief Digital OfficerEnergy Queensland
Cara WalshManager, Digital StrategyRACQ
Dr Genevieve BellProfessor, Engineering & Computer ScienceSenior Fellow, New Technology GroupAustralian National University & Intel
Paul ShetlerExpert in Residence, Stone & Chalk (Prev. Chief Digital OfficerDigital Transformation
Gurmeet SinghSenior Vice President & Chief Digital Officer7-Eleven USA
Martyn WallaceChief Digital OfficerScottish Local Government
Vivien JongChief Digital Officer, AsiaBNP Paribas Wealth Management
Avi GolanChief Digital OfficerAir New Zealand
Jora GIllChief Digital OfficerThe Economist
KEY BENEFITS OF ATTENDING
Implement large scale digital transformations company-wide Overcome internal resistance and to drive organizational buy-in Optimise digital strategy by eliminating wasteful processes Utilise the full potential of data to achieve organisational goals Drive radical digital transformations
PLUS: Hear war stories and lessons learned from a cross industry spread of experienced CDOs
AUDIENCE
This event will bring together digital leaders and transformation experts currently undergoing or anticipating digital transformation. Typical job title categories that will attend include:
Chief Digital Officers
Heads of Digital
CMO/Head of Marketing/Marketing Manager
Digital Transformation Specialists
Chief Information Officers
Chief Executive Officers
Heads of Innovation
Chief Data Officers
Heads of Analytics
Head of Commercial Strategy
CONFERENCE LOGISTICS
Venue: L’Aqua DocksideAddress: Cockle Bay Wharf, Sydney NSW 2000Dates: 26 February – 1 March 2018Start/Finish: 8:50 am – 6:10 pm
REGISTRATION AND ENQUIRIESTo register for Chief Digital Officer Summit 2018 simply complete the registration form at the back of this brochure and send to: [email protected] or call 02 8248 0200. Alternatively, registrations can be made online at: http://www.konnectlearning.com.au/conferences
SPONSORSHIP
Strategic sponsorship opportunities are limited. Contact the sponsorship team on 02 8248 0200 or email events@ konnectlearning.com.au to discuss sponsorship package options.
CONFERENCE OVERVIEWChief Digital Officer Summit 2018 brings together local and international digital leaders to share their expertise so you can implement best practice across your organisation.This summit will give you the skills to roll out an effective, timely, and meaningful digital strategy. You will learn how to drive organisational buy-in for your digital strategy, implement best practice data governance and security and harness new methodologies to drive digital change.
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
CHIEF DIGITAL OFFICER SUMMIT 2018
Pre-Conference Workshop, 26th February 2018
8:30 Registration, morning coffee and tea
12:30 Lunch
Finding Digital Talent: Empowering digital strategy by finding the right people
Your strategy can only be as effective as the people who drive it. Understanding the questions that you must ask about your transformation
is essential to identifying the talent you need to make it a success. This workshop will teach you the mindset of putting together a successful
team, ensuring staff are engaged and challenged, and what conditions a team needs to flourish in a digital context. Effective and relevant
talent is essentially leverage for the capability to drive growth and profitability, and is fundamental to successful digital strategy.
This workshop will cover:
What capability do you need, and what is the form of that capability?
Ensuring that your organisational environment is conducive to attracting and motivating talent
Scenario building: mapping out your capability requirements, particularly when needs will change rapidly and frequently
Developing criteria: Diagnosing the skills and mindsets to align with particular challenges
Build, buy, or blend? The advantages and disadvantages of going in-house
Looking under the bonnet: What is in the DNA of great talent? How are we designing our organization to attract that?
Managing your expectations, and more importantly, theirs
Workshop Facilitator: Anne Moore, Founder and CEO, PlanDo
Anne Moore is the CEO and Founder of PlanDo. She is a social scientist and entrepreneur with a lifelong passion for
people and learning that has become the cornerstone of her career. She has worked with some of the best known local
and global brands – Optus, David Jones, Holden and Raytheon, building skills, transforming culture and making sure
individuals, teams and organizations are set up for success and growth. Anne has built and run a number of businesses
during her 30-year career including leadership consulting, business skills development and lifestyle services. Anne has a
Bachelor of Social Science (Dist) and is a Graduate of the Australian Institute of Company Directors. She is a member of
the UTS Business School Advisory Board and a long standing visiting lecturer at Sydney Business School.
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
CHIEF DIGITAL OFFICER SUMMIT 2018
2:00 Minimising the cost of your digital strategy by maximising dataefficiency “Data—everyone has it, but no one knows how to use it”
Not just “turbo-charged CRM”: Determining the myriadapplications of existing data
Fulfilling the potential of the data that you currently have How to make your data work for you by knowing what you
want from it Best practice for holistic data cleanse, structure, and flow
Implementing grass-roots data education initiatives to ensuredata care among employees: o Minimising data corruption and replacement Building a holistic data integrity ethos from the board-room
to front-of-house Driving the message that data is fundamental to business
performance Dr Ian Oppermann, Chief Executive Officer and Chief Data Scientist,NSW Data Analytics Centre
2:30 Afternoon tea
2:45 Navigating massive organisational restructure Evolving business efficiency and maximising profit by
disentangling outdated systems Fostering consensus in new business needs:
Disregarding past investment in outdated systems Mitigating past cost-regret and future cost-shock
Boosting executive confidence by managing long timehorizons and navigating delays: Identifying and managing key stakeholders Managing expectations
Ensuring full realisation of your strategy by preventing internalinterference
David McGrath, Chief Digital Officer, Clubs Australia3:30 Ensuring a successful strategy by understanding the human side of
transformation Maximise the effectiveness of your strategy by comprehending
whether past transformation has changed the way we think Reduce unnecessary expense by investing in tech that people
will respond to Choosing innovations that create excitement rather than
anxiety Build relevant and sustainable innovation by remembering the
human factor in digitalDr. Genevieve Bell, Professor, Engineering & Computer Science/SeniorFellow, New Technology Group, Australian National University/INTEL
4:15 Pushing digital as a core company value Ensuring that digital becomes a core company operational
principle Integrating digital philosophy to core company processes Eliminating reticence to embrace digital strategies by
negotiating with traditionalists Increasing buy-in by ensuring your voice is heard in the
organisation Reducing operational cost with BYO tech initiatives
Mary-Lou O’Brien, Chief Digital Officer, Melbourne Girls Grammar
5:00 Networking Cocktail Function5:30 End of day one
8:30 Registration, morning coffee and tea8:50 Opening remarks from chair:
DAY ONE: 27th February 2018
THE CDO SCENE 9:00 Defining the role of the Chief Digital Officer
Driving digital outcomes by understanding the organisationand where you fit within it
Communicating your role and responsibilities to internal andexternal stakeholders
Creating a company culture that welcomes change andinnovation
Examining evolutions in the CDO role abroad What does that mean for the Australian CDO? What do the next 5 years hold?
Expanding organisational capability by pushing a pervasivedigital philosophy
Gurmeet Singh, Senior Vice President/Chief Digital Officer, 7-Eleven(USA)
9:45 The changing nature of the CDO role Harnessing the digital revolution to maximise your influence
within the organisation Boosting effectiveness by eliminating preconceptions about
the role Digital capability is power, the CDO holds this power The CDO is hired for agency, not consultancy
Big change needs empowerment, how to derive corporateleverage from your task
Ensuring adaptability by anticipating future trends in theexecutive roles
Maximising cooperation: toe-stepping and the expandingC-Suite
“We are digital, we have a CDO”: Exploiting your significance fororganisational buy-in
Vivien Jong, Chief Digital Officer, Asia, BNP Paribas WealthManagement (Singapore)
10:30 Morning tea
10:45 Overcoming internal resistance Maintaining momentum in your digital strategy by anticipating
and overcoming resistance Proving digital value by eliminating cost myths
Communicating to stakeholders that digital innovation willproduce a ROI
Rallying organisational support by dispelling short-termthinking Looking further than the “easy wins” Transitioning from a reactionary thinking to a proactive
approach Going bigger than baby steps
Championing agile mindsets to drive efficiency Overcoming risk assessments Traditional ROI models vs Digital ROI mindset
Barbara-Anne Bensted, Chief Digital Officer, Energy Queensland
11:30 How to make digital a company imperative Transitioning from the ‘nice to have’ and ‘need to have’ mentality Driving the message home that digital is crucial to success Convincing and onboarding internal ‘digital dinosaurs’ Stamping your authority on the digital role to ensure buy-in
and outcomes Knowing how much you already control to generate leverage Martyn Wallace, Chief Digital Officer, Scottish Local Government
12:15 lunch1:15 Ensuring a successful strategy by cultivating a digital company culture
Getting your digital strategy off the ground by overcominginternal resistance
Driving organisational buy-in to ensure an effective digitalstrategy
Understanding sources of resistance and why it is prevalent How to overcome various ‘pockets of resistance’ throughout
your company Bruce Callow, Chief Digital Officer, Griffith University
ORGANISATIONAL BUY-IN
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
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8:30 Registration, morning coffee and tea8:50 Opening remarks from chair:
DAY TWO: 28th February 2018
BEST PRACTICE DIGITAL STRATEGIES 9:00 The transformative value of the Chief Digital Officer
Changing the strategic direction of the organisation with digitalinnovation
“The Digital Journey”: Steering the digital evolution of theorganisation
Moving towards a mindset of constant adaptability rather thanindividual updates
Lessons learned from the frontier of digital transformation Jora Gill, Chief Digital Officer, The Guardian (UK)
9:45 Continuous improvement approaches to your digital strategy Guaranteeing strategic relevance by adopting the right
methodology for your business structure Stop trying to keep up: Ensure relevant investment by
anticipating technological movements Avoid the redundancy loop: Implementing new strategies with
new methodologies “No pain no gain”: Why risk assessment is a source of resistance
and an unnecessary expenseKylie McLean, Chief Digital Officer, A/NZ, IBM
10:30 Morning tea
10:45 Digital to Digitisation Building on digital capability to become a digitised organisation Linking operational technology, information technology,
analytics and digital capabilities Using real-time data to see the bigger picture
John Dardo, Chief Digital Officer, Australian Taxation Office
11:30 Implementing an effective digital strategy Comfortably meet your goals by building the optimal
technology infrastructure Minimise expense by pinpointing ideal platforms and scope Implementing future-focused change beyond immediate
market trends Reduce cost and hassle by knowing when to go in-house and
for what reasons Raising the tech-stacks: Understanding what is best practice for
each industry “Is it worth it?” Avoiding losses by setting realistic objectives for
your strategyMark Drasutis, Chief Digital Officer, IAG (Prev. Chief Product OfficerHead of Innovation, News Corp Australia)
12:15 lunch
1:15 The importance of going digital Avoid redundancy by streamlining digital and analogue
businesses Maximise profit and reach with appropriate digital investment Minimise waste by planning your transformation for the right
future outcomes Generate organisational buy-in by understanding the nuances
of digital RoILeisa Bacon, Director Audiences, ABC
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
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CHIEF DIGITAL OFFICER SUMMIT 20182:00 Embracing and promoting a global digital culture
How to avoid local trends and make your digital strategyinternationally relevant
Exploiting ‘the content dilemma’ to expand your company’sdigital agenda: The changing nature of customer product value assessment Increasing reach by updating “legacy” business models Staying ahead of changing distribution networks Building revenue by facilitating meaningful connections
between customers Navigating the challenges faced by established companies.Clive Dickens, Chief Digital Officer, Seven West Media
2:45 Afternoon tea
3:00 What can we learn from nimble digital natives? How do digital natives and big companies experience digital
differently? What are the cutting-edge digital strategies from the start-up
universe? “The harder they fall”: Big companies and big transformation,
how can it go well? How can a digital native strategy ever benefit a large
organisation? What lessons can digital natives learn from big businesses? If
any?
Avi Golan, Chief Digital Officer, Air New ZealandGrant Baxter, Head of Brand Strategy, TwitterLibby O’Brien, Head of Digital, Corporate, Flight Centre
3:45 Effecting significant digital transformation Increase the success of your transformation by scoping it
appropriately How far to look ahead? Avoid redundancies at roll-out by
anticipating tech movements Empower your transformation by ensuring your data is ready for
anything Tools and talent: What do you actually need? Do you already
have it?
Craig McDougall, General Manager of Digital and Pricing, RACQCara Walsh, Manager, Digital Strategy, RACQ
4:30 What it takes to achieve a meaningful digital transformation Ensure a successful strategy by setting realistic but meaningful
goals “Timing is everything”: maintain speed and deadlines to keep
your transformation relevant Data: Know the power you already have and make sure it is
ready for anything Increase success and reduce cost by securing the right people
and the right tech
Paul Shetler, Expert in Residence, Stone & Chalk (Prev. Chief DigitalOfficer, Digital Transformation Office)
5:15pm End of day two
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POST-CONFERENCE WORKSHOPS: 1st March 2018
8:30 Registration, morning coffee and tea
Workshop A: 9:00 am – 12:30 pm
Building a culture of sustainable innovation
Truly understanding innovation is essential to driving it in your
organisation. This interactive workshop will give you the tools to
identify the difference between invention and innovation and
focus on the key aspects of innovation. You will learn how to
create a culture where innovation can flourish in an enterprise
setting. You will review the 5 key principles that go beyond
innovation for innovation sake and lead to tangible business
value.
This workshop will cover:
Driving innovation by learning to separate it from invention
Understanding the power of innovation through examples
where it has been extremely profitable
Determining the best placed people to drive innovation in
your organization
Maximising successful innovation within your organisation by
learning to lead by following
Delivering successful outcomes by implementing failure
Solving problems faster and more effectively through inverted
thinking
Workshop Facilitator: Michael Bromley, Vice
President Digital Consulting ANZ, Genpact (prev. Group
Head of Digital – IAG, Head of Digital and Innovation,
BoQ)
Michael is a digital and innovation change
agent with more than 25 years of digital
transformation experience in telecommunications, financial
services and consulting. He helps businesses transform into
digitally innovative organisations through the implementation of
Lean, Agile and Design practices. As a member of Executive Teams
driving change and high performance his accomplishments
include digital transformation, product development, delivery and
lifecycle management for many iconic organisations including;
AOL, Blackberry, Telstra, the National Broadband Network and IAG.
Michael is currently Vice President and Head of Digital Consulting
for Genpact Australia.
Lunch: 12:30
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Workshop B: 1:30pm-5:00pm
Driving organisational buy-in
The most common issue among Chief Digital Officers is
frustration at seeming contradictions in organisational logic: the
role exists to effect digital transformation, yet every step seems
to be met with resistance. This workshop will equip you with the
tools to overcome resistance and drive organisational buy-in with
time-tested leadership techniques.
This workshop will cover:
Earning internal trust for your digital strategy from the board
room to front of house
Overcome resistance more effectively by understanding where
it is coming from
Eliminating preconceptions about the cost of digital
transformation and emphasising the exponential returns
Moving beyond short-term thinking and crippling risk
assessments
Stamping your authority on the digital role to ensure buy-in
and outcomes
Knowing how much you already control to generate leverage
Workshop Facilitator: Sebastian Salicru, Founder and Director, Leadership Development and Engagement Solutions
Sebastian is a business psychologist,
specialising in leadership and organisational
development. He is the Director of PTS
Consultants, an Associate of Melbourne Business School –
Executive Education, and Fellow of the Institute of Coaching
(McLean/Harvard Medical School).
With over 20 years of experience working across sectors and
industries with some of the top Fortune Global 500 companies
in Australia, USA, Europe, UAE, China and Singapore, Sebastian
helps organisations to build the leadership capacity required
to successfully navigate change and thrive in an increasingly
demanding global economy where hyper-complexity and
adaptive challenges are the new normal. He also assists emerging
and high potential leaders to unleash their leadership potential.
End of Workshops: 5:00
CHIEF DIGITAL OFFICER SUMMIT 2018
PO Box H264AUSTRALIA SQUARE, NSW, 121502 8248 0200
[email protected] www.konnectlearning.com.auwww
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LOCATION & DATES: 26th February – 1st March, L’Aqua Dockside - Cockle Bay Wharf, Sydney NSW 2000
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CHIEF DIGITAL OFFICER SUMMIT 2018