Chatbots as new apps for mobile messengers

David Pichsenmeister@3x14159265

Chatbotsas new apps for mobile messengers



Chatbot

A computer program designed to simulate an intelligent conversation with one or more human

users via conversational interfaces.



Chatbots have existed since the 90’s.Why now?


AI / Machine Learning

Natural Language Understanding

Messaging Apps




“Messaging is one of the few things that people do more than social networking.”

Mark Zuckerberg, Founder of Facebook



“Our biggest mistake was betting too much on HTML5”

Mark Zuckerberg, Founder of Facebook, 2012


Existing plaforms are becoming more important -

chatbots are the way to go!


> >Websites Apps Chatbots


“Chat apps will come to be thought of as the new browsers; bots will be the new websites. This is

the beginning of a new Internet.”Ted Livingston, Founder of Kik


WeChat> 806 Mio MAU





What about the rest of the world?


Chris Messina, Developer Experience Lead at Uber


Race to become “WeChat of the West”


TelegramJune 2015

SlackDec 2015

SkypeMarch 2016

KikApril 2016

LineApril 2016

MessengerApril 2016

WhatsAppQ4 2016

Viber?


Telegram100 Mio MAU

Slack3 Mio DAU

Skype300 Mio MAU

Kik200 Mio RU

Line220 Mio MAU

Messenger1 Bn MAU

WhatsApp1 Bn MAU

Viber240 Mio MAU


~13 Mio Users2008 - Release of

iOS App Store

~ 2.5 Bn Users2016 - Release of

Bot platforms


Memegenerator Botm.me/memegenbot

Micam.me/hipstercatbot





How to make a great bot?


Conversational

Transactional


Conversational

● Process natural language (NLP)

● Understand natural language (NLU)

● Interact in a human way

● Personality


Transactional

● Command oriented

● Form like interaction

● Use of rich UI elements










“Messaging has the potential to be the command line for normal humans”

Sarah Guo, Partner at Greylock Ventures


Principles of bot design


#1Don’t pretend to be human


#2Know your audience


#3Always provide an escape hatch


#4Use structured input when possible


#5Messaging is still a private and intimate

thing


#6Great experience starts with great

onboarding


#7Be nice


#7Be nice


#7Be nice


Key Takeaways

● Messaging is MASSIVE

● We are last movers

● It’s only the beginning

● Go home and DEVELOP BOTS



10% discount for the first 5 people

“voxxeddaysbelgrade”


facebook.com/BotSpot.Vienna



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telegram.me/pichsenmeister

THANK YOU

Chatbots as new apps for mobile messengers

Technology