User confirms acceptence of Privacy Policy and T&Cs chatBot Start (user opens bot interface) Triage (user selects from four options) General Enquiries Keyword Text Input Progress Coach Multiple Choice Menu Induction Week Multiple Choice Menu Health and Wellbeing Multiple Choice Menu Optional Module Multiple Choice Extensions Multiple Choice Exams Multiple Choice Add+Vantage Multiple Choice Complaints / Appeals Multiple Choice Building Information Multiple Choice Exam Results Multiple Choice Library Multiple Choice Book Collection (P1/2) Multiple Choice Book Collection (P2/2) Multiple Choice Centre for Global Engagement Multiple Choice Enterprise / Business Multiple Choice Flying Start Multiple Choice Sprituality and Faith Multiple Choice Religion and Spirituality Multiple Choice Bullying and Harrassment Multiple Choice Find a Computer Multiple Choice City Health Information Multiple Choice Deferrals Multiple Choice Attendence Multiple Choice Timetabling Multiple Choice Assessment Multiple Choice Is There Anything Else? Multiple Choice General Enquiries (Two) Text Input Is There Anything Else? Multiple Choice Pass to Human Advisor Multiple Choice Enter Phone Number Text Input Enter Student ID Text Input Additional Information Text Input Confirm Submission Button Rate User Experience 5 Star Rating EXIT chatBot Session Closes Is There Anything Else? Multiple Choice Optional Module Multiple Choice Extensions Multiple Choice Exams Multiple Choice Add+Vantage Multiple Choice Complaints / Appeals Multiple Choice Building Information Multiple Choice Exam Results Multiple Choice Library Multiple Choice Book Collection (P1/2) Multiple Choice Book Collection (P2/2) Multiple Choice Centre for Global Engagement Multiple Choice Enterprise / Business Multiple Choice Flying Start Multiple Choice Sprituality and Faith Multiple Choice Religion and Spirituality Multiple Choice Bullying and Harrassment Multiple Choice Find a Computer Multiple Choice City Health Information Multiple Choice Deferrals Multiple Choice Attendence Multiple Choice Timetabling Multiple Choice Assessment Multiple Choice YES NO YES NO “HELP ME” “HELP ME” “HELP ME” Faculty of Business and Law chatBot Process Flow Diagram V1.0 September 2018 PG Drop In Sessions Information Step PG Booking Link Information Step If call-back steps are completed. Email with details sent to SEC for call back between 08:00 and 22:00