Charisma Enterprise The best solution for Leasing

Charisma EnterpriseThe best solution for Leasing

Liviu Dan Dragan, General ManagerVlad Cristutiu, Charisma Enterprise Product Manager

October 23, 2008

Agenda

TotalSoft – initiative, experience, successes!

References – our business card

Financial & Banking - references!

CHARISMA – the operational leasing solution

New functionalities in Charisma Leasing

New modules connected

TotalSoft - initiative!

WE DARED TOWE DARED TO AT PREZENTAT PREZENT

… develop the first Romanian ERP

system

… the system is used in 11 European countries: Romania, Poland, Hungary, Czech Rep, Greece, Russia, Bulgaria, Ukraine, Estonia, Albania and Serbia

… promote the project management concept in Romania

… Primavera is used by more than 550 companies and has more

than 5000 certified trained users

… develop medical software solutions

… Medicover, the largest chain of private clinics & laboratories

in CEE uses our solutions

… develop complex e-business solutions

… Romanian public institutions as well as private companies like

Deutsche Telekom, BMW, Siemens AG use our e-procurement solutions

TotalSoft - experience!

Microsoft Certified Gold Partner

We were the second Romanian software company to become ISO 9001-2001 certified

Primavera Sole Authorized Representative for Romania, Bulgaria, Serbia and Hungary (in Romania we got more than 90% market share for Project Management software)

Regional software supplier with implementations in Greece, Poland,Hungary, Czech Rep, Bulgaria, Serbia, Albania, Moldova

14 years of continuous presence on the Romanian and international markets; 400 employees

Total Revenues for 2007 reached 15 million Euros

Enterprise Software (ERP) – Totalsoft is the leading vendor in the “2nd tier” segment for the last 3 years in Romania

Project Management – TotalSoft is the main promoter of completely integrated Project Management solutions in Romania

Customized Software / Outsourcing Services – TotalSoft offers turnkey solutions to the public and private sectors

Software solutions for mobile devices – solutions for accessing and displaying enterprise data on smart phones / PDA

HR & Payroll outsourcing services

Business lines

In 2006, following a KPMG auditing, Charisma Enterprise was declared the sole Romanian ERP solution compatible with IFRS standards

In 2008, according to the KPMG study “Software systems for the leasing industry. An international overview” written by Eelco Wolters and Marc Peeters, IT consultants and leasing specialists, TotalSoft is presented among the main world providers of IT systems for the Automotive Leasing and Equipment and Finance Lease.

Over 300 implementations in Romania and other East European countries (50 of them, just in Financial services sector);

An ERP solution that includes specialized modules for: leasing, retail, fleet management, service, insurances, human resources and many others;

In 2006, Microsoft nominated Charisma as the most complex ERP system in Romania developed on Microsoft technology;

Charisma Enterprisethe most popular ERP in the region

Starting with 2004, Charisma went regional – TotalSoft followed its customers’ regional expansion, at their request:

Raiffeisen Leasing: Romania, Bulgaria, Albania, Ukraine

Piraeus Bank: Romania, Albania

Scania Credit: Romania, Bulgaria

BMW Bank & BMW Leasing: Greece, Russia

Balkan Star (Mercedes): Bulgaria

NLB Leasing: Bulgaria

Charisma Enterprisethe most popular ERP in the region

TotalSoft – awards

eFinance Awards 2008 - TotalSoft was awarded the eSucces Prize for the implementation of the ERP system Charisma Enterprise at OTP Leasing

2007 and 2005 – Romanian IT&C Awards – Charisma Enterprise: winner at the category “the best software product”

ROCS 2006 - Excellence Award for the most extraordinary implementation of Charisma Enterprise system in the finance and banking field – a project developed for BMW Financial Services and BMW Hellas

ROCS 2005 – Excellence Award for the best implementation of Charisma Enterprise system in the finance and banking field – a project developed for Ion Tiriac Commercial Bank and HVB Bank Romania

2005 - The catalogue of software products developed on MICROSOFT platforms – Charisma Enterprise attains the leading position for ERP solutions

ROCS 2003 – Excellence Award offered by IDG for the best-integrated system implemented in construction industry

BINARY 2002 - National Award for the best-integrated system for company management - Charisma Enterprise

References are our business card!

BCR (Erste) Leasing BMW Bank Greece BMW Leasing Greece BMW Russia Raiffeisen Leasing Bulgaria Raiffeisen Leasing Romania Raiffeisen Leasing Albania BNP Paribas Leasing Deutsche Leasing Eurobank Leasing

Main customers - Banks owned

Financial & Banking References

BRD Finance

Piraeus Leasing

Tirana (Piraeus) Leasing Albania

Fortis LeasingEurial ( NBG) LeasingRomexterra Leasing

BT Leasing

Marfin Leasing

Italo-Romena Leasing

NLB Leasing Bulgaria

RCI Leasing

Ţiriac Leasing Premium Leasing

Volvo Leasing Romania Scania Credit Romania Scania Credit Bulgaria Autoitalia Leasing

Main customers - Captive companies

Financial & Banking References

TBI Leasing Balkan Star Bulgaria Bavaria Leasing Radacini Invest Meridian Leasing Medicredit Leasing Cardinal Leasing ETRA Net Consult Millenium Leasing Transpec

Main customers – Independent companies

Financial & Banking References

Main customers - Credit & inssurance

RCI Inssurance BrokerRaiffeisen Inssurance Broker TBI Inssurance Broker BTWC - Broker de AsigurăriGif Finantare IFN

RALFI(GE Money) Credit TBI Credit RCI Finantare Romcom Oradea FNGCIMM

Financial & Banking References

Charisma Architecture

Operational Leasing in Charisma

Operational Leasing Back-office Module

Description: All company functionalities using a single application and a single data base. Powerful security system that allows restrictions, even at data base field level. Multi-company and multi-location system, allowing on-line and off-line operating

from any connecting point; Multi-currency system that allows the tracking of all data, in multiple currencies

simultaneously, with positive effects in reporting; High configurable application – can be adapted to all types of business models; Fully operational leasing control

Operational Leasing Back-office Module

General presentation:

Definable Work-flow: actions and documents

Configurable payment schedule

Configurable services

Financing product fully configurable

Operational Leasing Back-office Module

Contract

Contract multiple validations

Full additional addendums

Tracking all real expenses per car,

making possible the comparison with invoiced

expenses

Electronic archiving interface

Web Sales

The module covers all activities related to financial offers and proposals

Unique interface for dealers and credit officers

Includes the scoring functionality

The functionality of collecting and analyzing the clients’ financial data

Native integration with the leasing back-office system

Credits

The module covers the activities related to credits

Fully configurable payment schedule

Reimbursements at contract level, with allocation for each item in the payment schedule

Integrated collection interface

Brokerage

Tracking insurance policies, related or not to a contract

Native integration with the leasing module – contract, insurance policy

Functionalities for the calculation and payment of commissions

Advantages

System completely integrated

Core business

Financial, accounting, acquisitions, sales, stocks

Financial services

Financial and operational leasing; web dealer interface

credits, wholesale

CRM and Document Management

Fleet Management Module

Web based module

Natural integration with Leasing BO and Fixed Assets

Collects all real expenses done by car

Assure planning for maintenance and repairs

New important functionalities

Fully configurable payment schedule

Configurable actions on Document Type

Web Scoring configurable

Work-flow configurable

Special interface for expenses allocation on contracts

Insurance and refinancing additional functionalities

New modules

CRM & Call Center

Document Management

Self-Service System

Document Management, CRM

CRM & Call Center module

Based on Microsoft CRM

Automatic recognition of input calls

Levels of decision

History of input calls

Fully integration with Charisma Data and Reports

Collection

Informative source on the accounts in overdue

Listings of the accounts in overdue for Collections operators based on pre-defined parameters (Work Queues)

Runs predefined processes

Manages collection actions (Sending SMS, Letters, Phone calls)

Productivity reports

Screenshots

Invoices

Payments

Payment Schedule

Penalties

Document Management

Facilitates the process of working with documents: saving, archiving, finding, history, control of versions, reporting;

Connects directly to documents within Charisma Allows customized graphic presentation Settings of public and private sections Implements the document workflow systems Easy to use system for document updates Allows fast document tracking Manages access rights Creates workflows

Document Management

Collects files from regional offices Attaches files to Charisma Records Runs complex approval / review

workflows Archives files in relation with Charisma

records (i.e. Contract files) Search / Versioning / Auditing (who

changed what)

Screenshots

Documents Management

Charisma Enterprse

Head QuarterCharisma Document Management

Adăugând mai multe servere poate fi îmbunătăţită performanţa

Charisma EnterpriseDatabase Server

`

Charisma EnterpriseClient

Location A

`

Charisma EnterpriseClient

Location B

`

Charisma EnterpriseClient

Page 1

Charisma Document Management

Self-Service System

Self-Service Systemmain functionalities

Value for your customers

Access their information (contracts, payment schedules, insurances, etc.) when they want, where they want, via internet or mobile phone

Get notified about specific events (new invoice issued)

Print digitally signed legal documents on-line

Receive documents via electronic services (e-mail)

Pay invoices on-line

Order new products and services

Accessing frequently asked questions and technical support sections

The portal layout can be fully customized according to your corporate image

More than 100.000 users are using this system every day

BCR Leasing case study

More than 50.000 customers served

More than 5.000 logins daily eased the pressure on call-center department

Hypothetical calculation based on real facts 4 min. = 1 EUR cost

1 EUR X 40.000 logins => more than 40.000 EUR saved within 4 months

Self-Service Systemcase study

Thank you!