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E2-E3 CFA
Management
Transactional Analysis
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WELCOME
• This is a presentation for the E2-E3
Management Module for the Topic:
Transactional Analysis
• Eligibility: Those who have got the Upgradation
from E2 to E3.
• This presentation is last updated on 15-3-2011.
• You can also visit the Digital library of BSNL to
see this topic.
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AGENDA
Objectives of Transactional Analysis
Understand it
Ego States
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Transactional Analysis-Basics
Developed by Dr. Eric Berne.
Every Piece of communication is called transaction
Human Behavior
Inter Personal communication
Under-standing of Human Psychology
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Transactional Analysis-Do Or Not Do
Transactional analysis increases
understanding of self & others. It
decreases tendency to be critical of
self & others. TA helps to reduce
stress, frustration & anxiety levels
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Structural Analysis
Technique to analyze a persons thought,
feelings, behaviors based on the phenomena of
ego states.
Ego state is the consistent pattern of feeling and
experience directly related to the pattern of
behavior.
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Structural Analysis
The three ego states are :
Parent
Adult
Child
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Parent
Taught concept of life.
Personality borrowed from our parents
Recorded during the parent’s childhood.
Nurturing – Caring , concerned, protective, worried ,
forgiving, reassuring
Critical- opinionated, powerful, principled, punitive &
demanding
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Adult
Thought concept of life
Adult updates parent data & determines what is
valid & what is not.
Adult updates Child data & determine which
feelings can be expressed safely.
Adult is data processing computer.
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Child
New Child - represents the way weare when we are born
New Child - Impulsive, spontaneous,expressive, infant, curious,aggressive, rebellious, carefree,fearful & affectionate, self-centered
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Child
Adapted Child - that part of child thatexhibits modification of the NC’sinclinations.
Adapted Child - Complying, withdrawing,procrastination & rebellion
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Child
Little Professor - that part of child which isintuitive, creative & manipulative .
Little Professor - operates without good rational& relies on fantasy , intuition & magical thinking.
It explores the creative potential.
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Structural Pathology
Contamination – is overlapping of egostates.
Exclusion – relying on one ego stateunder most of the circumstances.
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Transactions & its Analysis
Simple
Involves the use of only one ego state by theinitiator & one by the responder.
No hidden agenda
Complimentary & Crossed
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Complementary & Crossed
Complementary - When message sent fromspecific ego state gets the expected response.
Crossed-When an unexpected response ismade to the stimulus.
Ulterior transactions
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Transactional Analysis
Complex
Involves the use of two ego states,
- by the initiator or
- by the responder or
- by both.
Angular & Duplex
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Angular
Angular - When two messages are sentsimultaneously from the ego state of one person tothe other.
Involves 3 ego states.
Angling is deliberate & used to persuade / convincethe other.
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Duplex
When stimuli & response are open messagewith a hidden message.
Involves 4 ego states.
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Games & Rackets
Games- transactions that ends with a bad feelingfor at least one player
Rackets – the unpleasant feelings experiencedafter a game.
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Strokes
Whatever is exchanged is called a ‘ stroke’
Can be ‘internal’ & ‘ external’
+ve & -ve strokes
Conditional-
Unconditional-
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Strokes (children)
Talking in a loud, whiny, high pitched voice
Spilling milk on clean table cloth
Injuring themselves
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Giving & Receiving Strokes
Don’t be insincere
Accept strokes positively from other people
Make a conscious efforts to give strokes to otherpeople
Ask for strokes when you feel you need them.
Give yourself strokes when you feel youdeserve/need them
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Script Analysis
Life of person compared to script of a play
Life positions – assumptions about themselves &others.
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Life positions
I’m not OK , You are OK
I’m not OK , You are not OK
I’m OK , You are not OK
I’m OK , You are OK
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Conclusion
T.A. is a rational approach .
Helps to understand human behavior.
Can be applied on the job or in personal life.
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