Slack, Chambers and Johnston, Operations Management 5 th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007 Chapter 7 Layout and flow Source: Alamy/AG Stock USA Inc.
Nov 17, 2014
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Chapter 7
Layout and flow
Source: Alamy/AG Stock USA Inc.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Operations strategy
Design Improvement
Planning and control
Operations management
Functional design
Supply network design
Layout and flow
Functional technology
Job design
Product/service design
Layout and flow
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Relative positioning of transforming resources
Layout involves the relative positioning of transformed resources within operations and functions and the allocation of tasks to the resources, which together dictate the flow of
transformed resources through the operation or function
Allocation of tasks to transforming resources
Flow of transformed resources
Source: J Sainsbury plc
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Detailed design techniques
Fixed position – resource location analysis
Functional layout – flow charts and relationship charts
Cell layout – product flow analysis
Product layout – assembly line balancing techniques
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Example of a functional layout in a library,showing the path of just one customer
Entrance Exit
To journal stack
Study desks
Online andCD-ROM access room
Loan books in subject order
Enq
uirie
s
Store room
Counter staffCopying area
Com
pan
y re
port
s
Current journals
Reserve collection
Reference section
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Ground-floor plan of a department store, showing the sports goods shop-within-a-shop retail ‘cell’
Sports shop Menswear
Women’s clothing
Luggage and gifts
Confectionery, newspapers, magazines, stationery
Books and
videos Footwear
Perfumes& jewellery
Elevators
Entrance
Entrance
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
An army induction centre which uses product layout
Lecture theatre
Uniform issuing
area
Uniform store
Waiting area
Waiting area
Doctor
Doctor
Doctor
Doctor
Doctor
Doctor
Bloodtest
Bloodtest
Bloodtest
X-ray
X-ray
X-ray
Records: personal
history and medical details
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A product layout in a paper manufacturing operation
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A restaurant complex with all four basic layout types
Fixed-position layout service restaurant
Cell layout buffet
Line layout
cafeteria
Cool room
Freezer Vegetable preparationGrill
Preparation
Ove
n
Functional layout kitchen
Main course buffet
Sta
rte
r b
uff
et
De
sse
rt
bu
ffe
t
Service line
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Advantages and disadvantages
Fixed-position layout
Disadvantages
Advantages
Very high product and mix flexibility
Product/customer not moved
High variety of tasks for staff
Very high unit costs
Scheduling space and activities can be difficult
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Functional layout
Disadvantages
Advantages
High product and mix flexibility
Relatively robust in the case of disruptions
Easy to supervise
Low utilization
Can have very high WIP
Advantages and disadvantages
Complex flow
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Cell layout
Disadvantages
Advantages
Can give good compromise
Fast throughput
Group work can result in good motivation
Can be costly to rearrange existing layout
Advantages and disadvantages
Can need more plant
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Product layout
Disadvantages
Advantages
Low unit costs for high volume
Opportunities for specialization of equipment
Can have low mix flexibility
Not very robust in the case of disruptions
Advantages and disadvantages
Work can be very repetitive
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Fixed-position layout
Functional layout
VolumeLow High
Var
iety
Low
High
Flow is intermittent
Regular flow more important
Flow becomes
continuous
Reg
ular
flow
mor
e fe
asib
le
Cell layout
Product layout
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Service functional types
Mass services
Service shops
Manufacturing functional types
Continuous processes
Mass processes
Batch processes
Basic layout types
Fixed-position layout
Functional layout
Cell layout
Product layout
Relationship between functional types and basic layout types
Jobbing processes
Professional services
Project processes
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
The basic layout types have different fixed and variable cost characteristics that seem to determine which one to use
Volume
Co
sts
Use productUsecell
Use functionalUse fixed-
position
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
In practice, uncertainty about the exact fixed and variable costs of each layout means the decision can rarely be made on cost alone
Volume
Co
sts Fixed-position
Functional
Cell
Product
Use fixed-position
Use functionalUse fixed-position or functional
?
Use functional or cell
?
Use functional or cell or product
?
Use cell or product
?
Use product
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A B C D E
A 17 - 30 10
B 13 20 20
C 10 - 70
D 30 - - 30
E 10 10 10 10
A B C D E
A 30 - 60 20
B 30 - 30
C - 80
D 40
E
(b) Loads per day
Collecting information in functional layout
To
From
(a) Loads per day
If direction is not important, collapses to
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A B C D E
A 30 - 60 20
B 30 - 30
C - 80
D 40
E
Collecting information in functional layout
(b) Loads per day
Or alternatively
30
30
40
60
3020
80-
-
-
A
E
D
C
B
(c) Loads per day
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A B C D E
A 17 - 30 10
B 13 20 20
C 10 - 70
D 30 - - 30
E 10 10 10 10
A B C D E
A 2 2 2 2
B 3 3 3 4
C 2 2 2 2
D 10 10 10 10
E 2 2 2 2
(d) Unit cost per distancetravelled
Collecting information in functional layout
To
From
(a)Loads per day
If cost of flow differs between work centres, combine with
To
From
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A B C D E
A 2 2 2 2
B 3 3 3 4
C 2 2 2 2
D 10 10 10 10
E 2 2 2 2
To
From
(d) Unit cost per distancetravelled
Collecting information in functional layout
A B C D E
A 34 60 20
B 39 60 60
C 20 140
D 300 - 300
E 20 20 20 20
(e) Daily cost per distancetravelled
To
From
To give
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
A B C D E
A 34 60 20
B 39 60 60
C 20 140
D 300 - 300
E 20 20 20 20
To
From
(e) Daily cost per distancetravelled
Collecting information in functional layout
A B C D E
A 73 - 360 40
B 80 80
C - 160
D 320
E
(f) Daily cost per distancetravelled
If direction is not important,
collapses to
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
DEPARTMENT
Metrology
Electronic testing
Analysis
Ultrasonic testing
Fatigue testing
Impact testing
E
I
I
I
E
A
U
O
O
O
U
UU
XX
A relationship chart
Absolutely necessaryEspecially importantImportantOrdinary closenessUnimportantUndesirable
CLOSENESSCODEAEIOUX
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Types of cell
High
Low
Amount of indirect resources included in the cell
HighLow
Proportion of the resources needed to complete the transformation included in the cell
Specialist functionalmanufacturing cell
Internal audit groupin a bank
e.g. Plant-within-a-plantmanufacturingoperation
Maternity unitin a hospital
e.g.
Small multi-machinemanufacturing cell
Joint reference andcopying room in alibrary
e.g. Completecomponentmanufacturing cell
Lunch and snackproduce area in supermarket
e.g.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
X X
X X X
X X X
X X X
X X X
X X
X X
X X X
1
2
3
4
5
6
7
8
Mac
hine
s
Component families1 2 3 4 5 6 7 8
(a)
Using production flow analysis to allocate machines to cells
X X X
X X
X X
X X X
X X X
X X X
X X X
X X
Component families3 6 8 5 2 4 1 8
(b)
4
1
6
3
8
2
5
7M
achi
nes
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Balancing loss is that proportion of the time invested in processing the product or service which is not used productively
An ideal ‘balance’ where work is allocated equally between the stages
Load
0
0.5
1
1.5
2
2.5
3
1 2 3 4Stage
Cycle time = 2.5 mins Work allocated to stage
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Balancing loss is that proportion of the time invested in processing the product or service which is not used productively
But if work is not equally allocated, the cycle time will increase and ‘balancing losses’ will occur
Work allocated to stage
Load
0
0.5
1
1.5
2
2.5
3
1 2 3 4Stage
Cycle time = 3.0 mins
3.5
Idle time
Calculating balancing loss:
Idle time every cycle
= (3.0 – 2.3) + (3.0 – 2.5) + (3.0 – 2.2)
= 2.0 mins
Balancing loss =
2.0
4 × 3.0
= 0.1667
= 16.67%
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Element listing for Karlstad Cakes
Element
Element
Element
Element
Element
Element
Element
Element
Element
De-tin and trim
Reshape with offcuts
Clad in almond fondant
Clad in white fondant
Decorate, red icing
Decorate, green icing
Decorate, blue icing
Affix transfers
Transfer to base and pack
0.12 mins
0.30 mins
0.36 mins
0.25 mins
0.17 mins
0.05 mins
0.10 mins
0.08 mins
0.25 mins
Total work content = 1.68 mins
a
b
c
d
e
f
g
h
i
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Precedence diagram for Karlstad Cakes
a b c d
e
f g
h
i
0.12 mins
0.30 mins
0.36 mins
0.25 mins 0.05 mins
0.17 mins
0.10 mins
0.08 mins
0.25 mins
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Allocation of elements to stages and balancing lossfor Karlstad Cakes
a b c d
e
f g
h
i
0.12 mins
0.30 mins
0.36 mins
0.25 mins 0.05 mins
0.17 mins
0.10 mins
0.08 mins
0.25 mins
Stage 1 Stage 2 Stage 3 Stage 4
Cycle time = 0.48 mins
0
0.1
0.2
0.3
0.4
0.5
0.6
1 2 3 4
Idle time every cycle
= (0.48 – 0.42) + (0.48 – 0.36) + (0.48 – 0.42)
= 0.24 mins
= 12.5%
Proportion of idle time per cycle
0.24
4 × 0.48=
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
1 every 15 minutes
15 15 15 15
1 every 15 minutes
30 30
3030
Long and thin versus short and fat layouts
1 every 15 minutes
60
60
60
60
Short fat process
Long thin process
A 60-minute task with a required cycle time of 15 minutes
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Long and thin versus short and fat
Long or short describes the number of stages
Fat or thin describes the amount of work at each stage
Advantages of long-thin processescontrolled flowsimple materials handlinglower capital requirement (no duplication)
greater efficiency
higher space utilization
Advantages of short-fat processeshigher mix flexibilityhigher volume flexibility greater robustness
less monotonoushigher ownership
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Calculating the required cycle time
Forecast demands during the period (A)
Availability of productive time (B)
Cycle time (C = B/A)
Deciding how many staff are needed
Work content of the task (D)
Cycle time required (C)
Number of staff (D/C)
100
480 mins
4.8 mins
55 mins
4.8 mins
11.46 (12)
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms Test
Fixed-position layoutLocating the position of a product or service such that it remains
largely stationary, while transforming resources are moved to and from it.
Cell layoutLocating transforming resources with a common purpose such
as processing the same types of product, serving similar types of customer, etc., together in close proximity (a cell).
Product layoutLocating transforming resources in a sequence defined by the
processing needs of a product or service.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms TestShop-within-a-shopAn operations layout which groups together facilities that have a
common purpose; the term was originally used in retail operations but is now sometimes used in other industries, very similar to the idea of a cell layout.
Line layoutA more descriptive term for what is technically a product layout.
Combinatorial complexityThe idea that many different ways of processing products and services
at many different locations or points in time combine to result in an exceptionally large number of feasible options; the term is often used in facilities layout and scheduling to justify non-optimal solutions (because there are too many options to explore).
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms TestFlow record chartA diagram used in layout to record the flow of products or
services between facilities.
Relationship chartA diagram used in layout to summarize the relative
desirability of facilities to be close to each other.
Heuristic procedures‘Rules of thumb’ or simple reasoning short-cuts that are
developed to provide good but non-optimal solutions, usually to operations decisions that involve combinatorial complexity.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms TestCRAFTComputerized Relative Allocation of Facilities Technique, a
heuristic technique for developing good, but non-optimal, solutions.
Cluster analysisA technique used in the design of cell layouts to find which
process groups fit naturally together.
Production flow analysis (PFA)A technique that examines product requirements and
process grouping simultaneously to allocate tasks and machines to cells in cell layout.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms Test
Remainder cellThe cell that has to cope with all the products that do
not conveniently fit into other cells.
Cycle timeThe average time between units of output emerging
from a process.
Total work contentThe total amount of work required to produce a unit of
output, usually measured in standard times.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms Test
Line balancingThe activity of attempting to equalize the load on each
station or part of a line layout or mass process.
Balancing lossThe quantification of the lack of balance in a production
line, defined as the time that is not used for productive purposes expressed as a percentage of the total time invested in making a product.
Slack, Chambers and Johnston, Operations Management 5th Edition © Nigel Slack, Stuart Chambers, and Robert Johnston 2007
Key Terms Test
Long thinA process designed to have many sequential stages,
each performing a relatively small part of the total task; the opposite of a short fat process.
Short fatA process designed to have relatively few sequential
stages, each of which performs a relatively large part of the total task; the opposite of a long thin process.