Information Systems Today: Managing in the Digital World 1-1 1 “You can’t just ask people what they want and then try to give it to them. By the time you get it built, they’ll want something else” Steve Jobs, Apple Computer (on pleasing customers) Chapter Managing in the Digital World
1. Chapter. Managing in the Digital World. “You can’t just ask people what they want and then try to give it to them. By the time you get it built, they’ll want something else” Steve Jobs, Apple Computer (on pleasing customers). Learning Objectives. Learning Objectives. - PowerPoint PPT Presentation
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Information Systems Today: Managing in the Digital World 1-1
1“You can’t just ask people what they want and then try to give it to them. By the time you get it built, they’ll want something else”
Steve Jobs, Apple Computer (on pleasing customers)
Chapter Managing in the Digital World
Information Systems Today: Managing in the Digital World 1-2
Learning Objectives
Information Systems Today: Managing in the Digital World 1-3
Learning Objectives
Information Systems Today: Managing in the Digital World 1-4
Characteristics of the Digital World• The Knowledge Worker
o Term coined by Peter Drucker in 1959o An individual who is relatively well educated
and who creates, modifies and/or synthesizes knowledge as a fundamental part of a job
• Knowledge Societyo New Economy/Digital World
•Digital Divide
Information Systems Today: Managing in the Digital World 1-5
The Knowledge Society
Information is now as important as land, labor and capital.
Information Systems Today: Managing in the Digital World 1-6
Globalization
• Globalization manifests itself through changes in economy, cultures and technology.
• Globalization is the integration of economies throughout the world, enabled by technological progress.
Information Systems Today: Managing in the Digital World 1-7
Globalization: Economic Changes
• Economic Changeso Increase in international trade of goods and
services
Information Systems Today: Managing in the Digital World 1-8
Globalization: Cultural Changes
• Cultural Changeso Increased access to other cultures (through
TV, Internet, etc.)
Information Systems Today: Managing in the Digital World 1-9
Globalization: Technological Changes
• Technological Changeso Availability of low cost communication
systems
Information Systems Today: Managing in the Digital World 1-10
Information Systems: Definition
• Combination of five key elements: o Peopleo Hardwareo Softwareo Datao Telecommunications
networks
Information Systems Today: Managing in the Digital World 1-11
Data: The Root and Purpose of Information Systems (I)
• Distinction between:o Data – raw, unformatted information
•E.g.: 5433333353
o Information – data that is transformed to have a meaning•E.g.: (543) 333-3353
o Knowledge – body of governing procedures used to organize or manipulate data
o Wisdom – accumulated knowledge
Information Systems Today: Managing in the Digital World 1-12
Data: The Root and Purpose of Information Systems (II)
Information Systems Today: Managing in the Digital World 1-13
IT: The Components of Information Systems
• Relationship of computer-based information systems to information technology and technology
Information Systems Today: Managing in the Digital World 1-14
IT: The Components of Information Systems - Technology
• Any machine that can supplement or replace human manual work o E.g.:
•Heating system
•Surgical laser
Information Systems Today: Managing in the Digital World 1-15
IT: The Components of Information Systems – Information Technology
• A type of technology that is controlled by or uses informationo E.g., manufacturing
robot
Information Systems Today: Managing in the Digital World 1-16
Information Systems Today: Managing in the Digital World 1-17
Learning Objectives
Information Systems Today: Managing in the Digital World 1-18
People: The Builders and Managers of IS
• Career opportunities are strong and expected to growo Computer/IT analyst and Computer & IS
Manager both in the top 10 best jobs for the next decade
•Median earnings for managers $102,360 (May 2005)
Information Systems Today: Managing in the Digital World 1-19
Best Jobs for the Next Decade
Information Systems Today: Managing in the Digital World 1-20
Careers and Salaries in the IS Field (National Average)
Information Systems Today: Managing in the Digital World 1-21
IS Personnel• Changing trends
o Higher prestigeo More women
PAST PRESENT
Information Systems Today: Managing in the Digital World 1-22
What Makes IS Personnel Valuable?• Integrated knowledge and skills in three
areas:o Technical Competency - skills in hardware,
software, networking and security
o Business Competency – understanding of the nature of the business; this is key in addition to the technical competency
o System Competency – understanding of how to build and integrate large scale systems
Information Systems Today: Managing in the Digital World 1-23
Organizations: The Context of IS
• Many different types of systems are used in organizationso E.g.: transaction processing systems,
decision support systems, intelligent systems, etc.
• These systems used to be cleanly categorized – now the boundaries are fading due to:o Internetworkingo Systems integration
Information Systems Today: Managing in the Digital World 1-24
Organizing the IS Function• Early History: Poor Service and Worse Attitudes
o Early systems were hard to use, over budget and late
• The Rise and Fall of End-User Developmento Users developing their own applications or improve
existing systems
o Today’s complex systems designed by professionals (see Chapter 9)
• The Modern Information Systems Organizationo Attitudes changed and service mentality emerged
Information Systems Today: Managing in the Digital World 1-25
End User Development
• The advent of the IBM PC and early applications packages led to end-user development
Information Systems Today: Managing in the Digital World 1-26
Other Issues Facing the IS Function
• The spread of technology in organizations
• Downsizing (rightsizing) and Outsourcing
Information Systems Today: Managing in the Digital World 1-27