Chapter 5: Information Systems for the Enterprise Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 1
Chapter 5: Information Systems for the Enterprise Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 1.
Dec 27, 2015
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Chapter 5:Information Systems for
the Enterprise
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 1
Learning objectives
1. Information systems in organizations
2. Human capital management (HCM)
3. Supply chain management (SCM)
4. Customer relationship management (CRM)
5. Enterprise resource planning (ERP)
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 2
IKEA
• Global supply chain
• Robust and flexible information systems
• Efficiency and effectiveness
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 3
• Components• Integration• Workflow
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 4
Finance management
Reporting and compliance
• Exception reporting
• Compliance reporting
• eXtensible Business Reporting Language
(XBRL)
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 5
• Human resources
management
• Workforce
management
• Talent management
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 6
Human capital management
• Do we have the talent we need?• Can we afford to lose star employees?• How productive are our employees?
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 7
Human capital metrics
Supply chain management
• Optimize flow of products from source
to customer
• Align supply with demand
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 8
1. Plan
2. Source
3. Make
4. Deliver
5. Return
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 9
Supply ChainOperations Reference
Measuring performance
• Visibility
• Demand forecast accuracy
• Walmart and Dell
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 10
• Supply chain planning• Warehouse management• Transportation management• Manufacturing execution• Global trade management
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 11
IS for supply chain
Collaboration Sensing
• Internal and
external• Electronic data
interchange (EDI)• Electronic markets
• Radio frequency
identification (RFID)• Global positioning
systems (GPS)
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 12
Collaboration and sensing
Customer relationship management
• Customer retention
• Profitability
• Revenue
• Listening to customers
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 13
CRM technologies
• E-mail marketing
• Sales force automation
• Customer service and support
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 14
• Support back office
business processes
• Modules and
applications
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 15
Enterprise resourceplanning
Integration strategies
• Suite
• Best of breed
• Middleware
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 16
Implementation issues
• Complexity
• Process change
• Location differences
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 17
Software-as-a-service
• Subscription-based
• ERP advantages and disadvantages
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 18
Summary
1. Information systems in organizations
2. Human capital management (HCM)
3. Supply chain management (SCM)
4. Customer relationship management (CRM)
5. Enterprise resource planning (ERP)
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 19
Human Services case
• Washington, DC Human Services
• Different agencies, separate information
systems
• Information gaps, lack of follow-up
• CRM software
• Funding and privacy challenges
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 20
Mandarin Oriental case
• 40 properties in 25 countries
• Unique properties, consistent performance
standards
• Global approach to talent, 10,000 colleagues
on four continents
• Talent management system
• Assess performance, determine career path
and trainingCopyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 21
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 5 - 22
Related Documents
