Chapter 5 Individual Differences: Self-Concept, Personality & Emotions From Self- From Self- Concept to Concept to Self-Management Self-Management Personality: Personality: Concepts and Concepts and Controversy Controversy Emotions: An Emotions: An Emerging OB Emerging OB Topic Topic
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Chapter 5 Individual Differences: Self-Concept, Personality & Emotions From Self-Concept to Self-Management From Self-Concept to Self-Management Personality:
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From Self-Concept From Self-Concept to Self-to Self-ManagementManagement
Personality: Personality: Concepts and Concepts and ControversyControversy
Emotions: An Emotions: An Emerging OB Emerging OB TopicTopic
Self-concept
Cognitions held about oneself as a physical, social, spiritual, or moral beingSelf-esteem – one’s overall self-evaluationSelf-efficacy – belief about one’s chances
of successfully accomplishing a task General Specific
Self-fulfilling prophecy
Research shows
Self-conceptVaries by historical era, class, culture
Self-esteem – moderately related to life satisfactionLow – negative self-view, trouble dealing with
Sources of Self-Efficacy Beliefs Feedback Behavioral Patterns Results
Self-efficacybeliefs
Be passive Avoid difficult tasks Develop weak aspirations and low commitment Focus on personal deficiencies Don’t even try—make a weak effort Quit or become discouraged because of setbacks Blame setbacks on lack of ability or bad luck Worry, experience stress, become depressed Think of excuses for failing
1) Recruiting/selection/job assignments2) Job design3) Training and development4) Self-management5) Goal setting and quality improvement6) Coaching7) Leadership and mentoring8) Rewards
EI differentially impacts managers and workers Genders experience emotions similarly but express
them differently EI tests have questionable validity Emotional Contagion people can “catch” one
another’s bad mood or displayed negative emotions Emotional Labor when an employee masks their
true feelings and emotions--“faking” a positive attitude for the sake of the customer or organization Can lead to bottled up anger and frustration Emotional repression can lead to emotional