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Chapter 3Chapter 3
Performance Performance Management and Management and
Definition and Purposes of Strategic Definition and Purposes of Strategic PlanningPlanning
Linking Performance Management to Linking Performance Management to the Strategic Planthe Strategic Plan• Strategic Planning Strategic Planning • Developing Strategic Plans at the Unit LevelDeveloping Strategic Plans at the Unit Level• Job DescriptionsJob Descriptions• Individual and Team PerformanceIndividual and Team Performance
Strategic Planning: PurposesStrategic Planning: Purposes Help define the organization’s identityHelp define the organization’s identity Help the organization prepare for the Help the organization prepare for the
futurefuture Enhance the ability to adapt to Enhance the ability to adapt to
environmental changeenvironmental change Provide focus and allow for better Provide focus and allow for better
Strategic Planning for the Strategic Planning for the OrganizationOrganization
Environmental and Gap Environmental and Gap Analyses provide information Analyses provide information for organizations to decide:for organizations to decide:Who they areWho they areWhat they doWhat they do
A good mission statement answers:A good mission statement answers: Why does the organization exist?Why does the organization exist? What is the scope of the What is the scope of the
organization’s activities?organization’s activities? Who are the customers served?Who are the customers served? What are the products or services What are the products or services
Information on an organization’sInformation on an organization’s Basic product/service to be offeredBasic product/service to be offered Primary market/customer groupsPrimary market/customer groups Unique benefits and advantages of Unique benefits and advantages of
product/servicesproduct/services Technology to be usedTechnology to be used Concern for survival through Concern for survival through
Information on an organization’s Information on an organization’s values and beliefsvalues and beliefs Managerial philosophyManagerial philosophy Public image sought by organizationPublic image sought by organization Self-concept of business adopted bySelf-concept of business adopted by
Purposes for Setting GoalsPurposes for Setting Goals
Formalize expected achievementsFormalize expected achievements Provide motivationProvide motivation Provide tangible targets Provide tangible targets Provide the basis for good Provide the basis for good
decisionsdecisions Provide the basis for performance Provide the basis for performance
Create strategies, game plans or Create strategies, game plans or “How to” procedures to address “How to” procedures to address issues of:issues of:• GrowthGrowth• SurvivalSurvival• TurnaroundTurnaround• StabilityStability• InnovationInnovation• LeadershipLeadership
Definition: The state in which Definition: The state in which various organizational units various organizational units agree on a common set of agree on a common set of strategic prioritiesstrategic priorities• Predicts firm performancePredicts firm performance
Individual and Team Individual and Team PerformancePerformance
Organization and Unit mission, Organization and Unit mission, vision, goals lead to:vision, goals lead to:
Performance management system, Performance management system, which:which:Motivates employees Motivates employees Aligns development plans with Aligns development plans with
Definition and Purposes of Strategic Definition and Purposes of Strategic PlanningPlanning
Linking Performance Management to Linking Performance Management to the Strategic Planthe Strategic Plan• Strategic Planning Strategic Planning • Developing Strategic Plans at the Unit LevelDeveloping Strategic Plans at the Unit Level• Job DescriptionsJob Descriptions• Individual and Team PerformanceIndividual and Team Performance
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