Chapter 2 bare essentials

The Bare EssentialsCopyright © 2012 by C & E Publishing Inc. and Buen Santos

Objectives

At the end of this lesson students will be able to:Discuss the two major players in the industry.

These are the global hotelier and the hotel guests.

Identify and explain the interrelationship of various departments in the hotel.

Discuss the hotel operating cycle essential in prioritizing tasks.

Describe the revenue and cost centers of hotels.

Copyright © 2012 by C & E Publishing Inc. and Buen Santos

The Global Hotelier

• Basic Competencies:– Self Management Competency– Communication Competency– Multicultural Competency– Teamwork Competency


The Global Hotelier

• Self – management Competency– Self-awareness & development– Responsible and take effort in

advancement– Balance work life– High persona of integrity


The Global Hotelier

• Communication Competency– Adapt with communication

skills especially foreign languages


The Global Hotelier

• Multi-cultural Competency– Understand culture and

backgrounds– Understand the universal

verbal and non-verbal communication


The Global Hotelier

• Teamwork Competency– Hoteliers are team players


The Global Hotelier

• Competencies of the Manager:– Human Relations

Competencies– Strategic Competencies


The Global Hotelier

• Human Relations Competencies– Know how to coach, counsel,

and facilitate – Mentoring, coaching, and

counseling would create to human relations competencies


The Global Hotelier

• Strategic Competencies– Underlying knowledge and

understanding of the organization and the industry

– Give an objective approach


The Global Traveler

• Technology Driven• Budget Conscious• Detailed Oriented• Youthful Travelers


Product Knowledge

• What are the products of the hotel?

• The basic product knowledge of the hotel includes:

– Revenue and Cost Centers– Hotel Operating Cycle– Guest Room Types


Product Knowledge

• Revenue Centers– Rooms Department– Food and Beverage

Department– Other Departments


Product Knowledge

• Cost Centers– Marketing Department– Engineering Department– Accounting Department– Human Resources Department– Security– Sales and Marketing Department– Administration or Executive Office


Product Knowledge

• Hotel Operational Cycle


Pre-Arrival

Arrival

In-Stay

Depart

ure

Post

Dep

art

ure

Product Knowledge

• Guest Room Types– Single room – designed for

single traveler– Double room – 2 double beds

(54x75 in or 137x191 cm)– Twin room – 2 single beds

(39x75in or 97x191 cm)– Suite room – complete room.

Mostly expensive room in the hotel.


Product Knowledge

• Guest Room Types– Single room – designed for

single traveler– Double room – 2 double beds

(54x75 in or 137x191 cm)– Twin room – 2 single beds

(39x75in or 97x191 cm)– Suite room – complete room.

Mostly expensive room in the hotel.


Management Contract

• Operational control of an enterprise is bestowed by contract to a separate enterprise that provides managerial services for a fee.

• It covers:– Selling - Managing– Actual handling -

ControllingCopyright © 2012 by C & E Publishing Inc. and Buen Santos

Management Contract

• Responsibilities involve the following:

– Technical operation of production facility

– Management of personnel– Accounting– Marketing services– Training– Other relevant functions


Time sharing Concept

• Right to use a property– Typically a resort room, in

which multiple parties have rights, such as right-to-use

• Future purchase intended for future vacations at today’s prices.


Time sharing Concept

• Types of Time shares – Fixed week– Floating week– Point of Programs


Chapter 2 bare essentials

Travel

c e publishing

departments copyright

twin room

suite room complete

expensive room

global hotelier competencies

resort room

team players copyright