Chapter 13

Chapter 13Chapter 13

Legal Legal ResponsibilitiResponsibilities in Travel es in Travel and Tourismand Tourism

© 2012 Stephen C. Barth P.C. and John Wiley & Sons, Inc.All Rights Reserved

Legal Responsibilities in Travel Legal Responsibilities in Travel and Tourismand Tourism

TravelTravel Travel Agents and Tour OperatorsTravel Agents and Tour Operators Transportation and Common CarriersTransportation and Common Carriers TourismTourism Online Travel SalesOnline Travel Sales


In This Chapter, You Will Learn:In This Chapter, You Will Learn:1.1. To identify the components of the travel To identify the components of the travel

industry, how they interact, and the industry, how they interact, and the complex legal issues that surround this complex legal issues that surround this huge industryhuge industry

2.2. To understand fully the roles and potential To understand fully the roles and potential liabilities of travel agents and tour liabilities of travel agents and tour operators as each fulfills its unique role in operators as each fulfills its unique role in marketing and providing travel services.marketing and providing travel services.

3.3. To identify those common carriers To identify those common carriers typically utilized by the travel industry, as typically utilized by the travel industry, as well as the recurrent areas of potential well as the recurrent areas of potential liability inherent in each of them.liability inherent in each of them.


In This Chapter, You Will Learn:In This Chapter, You Will Learn:4.4. To evaluate tourism as it relates to gaming, To evaluate tourism as it relates to gaming, resorts and time-shares, and theme park resorts and time-shares, and theme park operations, based, in part, upon the unique operations, based, in part, upon the unique liability issues and managerial responsibilities liability issues and managerial responsibilities inherent in each of these growing areas.inherent in each of these growing areas.5.5. How, from a legal perspective, the unique How, from a legal perspective, the unique characteristics of the Internet can impact characteristics of the Internet can impact restaurant and hotel managersrestaurant and hotel managers’’ efforts to efforts to integrate the power of the Web into their own integrate the power of the Web into their own operations.operations.


TravelTravel

Legalese:Legalese:

Travel Law Travel Law – The laws regulating – The laws regulating business and individual behavior in business and individual behavior in the travel industry.the travel industry.


TravelTravel

Legalese:Legalese:

International Travel Law International Travel Law – The – The ordinances, rules, treaties, and ordinances, rules, treaties, and agreements used to regulate the agreements used to regulate the international travel industry. international travel industry.


Five key components of the Five key components of the Travel IndustryTravel Industry

1.1. Preplanning ServicesPreplanning Services2.2. TransportationTransportation3.3. LodgingLodging4.4. Food ServicesFood Services5.5. Attractions and ActivitiesAttractions and Activities


Search the Web 13.1Search the Web 13.1Despite the popularity of the Internet as a way Despite the popularity of the Internet as a way

to to ““plan your ownplan your own”” travel, the services of travel, the services of professional travel agents continue to be in professional travel agents continue to be in high demand. high demand.

To view the Web site of the largest of the travel To view the Web site of the largest of the travel agent associations, go to agent associations, go to www.astanet.comwww.astanet.com. . This is the Web site of the American Society of This is the Web site of the American Society of Travel Agents (ASTA). When you arrive, click Travel Agents (ASTA). When you arrive, click on About ASTA. on About ASTA.

Select Select ““Who We Are,Who We Are,”” and then explore the and then explore the sidebar subcategories to read about the goals sidebar subcategories to read about the goals of this effective organization. of this effective organization.


Search the Web 13.2Search the Web 13.2

The U.S. Travel Association helps connect, The U.S. Travel Association helps connect, promote, advocate, and research all promote, advocate, and research all aspects of travel; including foreign and aspects of travel; including foreign and domestic. domestic.

To view its Web website, go to To view its Web website, go to www.ustravel.org. www.ustravel.org.

When you arrive at the site, click on About When you arrive at the site, click on About U.S. Travel to read about its goals and U.S. Travel to read about its goals and activities.activities.


TravelTravel

Legalese:Legalese:

Jurisdiction Jurisdiction – The authority given by – The authority given by law or treaty to a court to try cases law or treaty to a court to try cases and make decisions about legal and make decisions about legal matters within a particular matters within a particular geographic area and/or over certain geographic area and/or over certain types of cases.types of cases.



Important travel-related news affects Important travel-related news affects travel agents throughout the world. travel agents throughout the world. Log on to the Internet and enter Log on to the Internet and enter www.travelagents.com. www.travelagents.com.

1. Select: Travel News from an area 1. Select: Travel News from an area of of the world in which you have an the world in which you have an interest.interest.


Travel Agents and Tour OperatorsTravel Agents and Tour Operators

Legalese:Legalese:

Fiduciary Fiduciary – A relationship based on – A relationship based on trust and the responsibility to act in trust and the responsibility to act in the best interest of another when the best interest of another when performing tasks.performing tasks.


Potential Liability Issues for Potential Liability Issues for Travel AgentsTravel Agents

1.1. Failure to provide promised Failure to provide promised services.services.

2.2. Failure to honor agreed-upon Failure to honor agreed-upon pricing.pricing.

3.3. Misrepresentation.Misrepresentation.4.4. Failure to discover and disclose.Failure to discover and disclose.5.5. Negligence.Negligence.


Travel AgentsTravel Agents

Legalese:Legalese:

Class Action Lawsuit Class Action Lawsuit – A lawsuit filed by – A lawsuit filed by one or more people on behalf of one or more people on behalf of themselves and a larger group of themselves and a larger group of people who were similarly affected by people who were similarly affected by an event.an event.



The worldThe world’’s oldest travel agency is the Thomas s oldest travel agency is the Thomas Cook Agency. Log on to the Internet and Cook Agency. Log on to the Internet and enter enter www.thomascook.com..When you arrive, scroll almost all the way When you arrive, scroll almost all the way down, and click on About Us. down, and click on About Us. Next select Thomas Cook History.Next select Thomas Cook History.Read about CookRead about Cook’’s international operations s international operations and development.and development.

http://www.thomascook.com/


Tour OperatorsTour Operators

Legalese:Legalese:

Tour Operator Tour Operator – A company whose – A company whose primary activity is the planning, primary activity is the planning, packaging, and marketing of travel packaging, and marketing of travel services, including transportation, services, including transportation, meals, accommodations, and meals, accommodations, and activities.activities.


Search the Web 13.5Search the Web 13.5The National Tour Association (NTA) The National Tour Association (NTA)

monitors travel law related to tour monitors travel law related to tour operators. operators. Go to www.ntaonline.comwww.ntaonline.com

1.1. When you arrive, click on When you arrive, click on the For Members tab.

2. Under the Government Relations category (left margin), select Sellers of Travel laws.select Sellers of Travel laws.

3. Select: Guide to U.S. and Canadian Seller of Travel Laws.

4.4. Read the Travel Sellers law in the state that Read the Travel Sellers law in the state that is closest to you.is closest to you.


Potential Liability Issues for Potential Liability Issues for Tour OperatorsTour Operators

1.1. Nonpayment for prearranged Nonpayment for prearranged services.services.

2.2. Nondelivery of promised services.Nondelivery of promised services.3.3. Adhesion contracts.Adhesion contracts.4.4. Liability for injury or accident.Liability for injury or accident.5.5. Misrepresentation.Misrepresentation.


Potential Liability Issues for Potential Liability Issues for Tour OperatorsTour Operators

Legalese:Legalese:

Adhesion contract Adhesion contract – A contract whose – A contract whose terms were not truly negotiated or terms were not truly negotiated or bargained and, as a result, may be so bargained and, as a result, may be so one-sided in favor of the stronger one-sided in favor of the stronger party that the contract is often party that the contract is often deemed unenforceable by the courts.deemed unenforceable by the courts.


Corporate and Governmental Corporate and Governmental TravelTravel

When employees who travel domestically When employees who travel domestically or internationally are faced with a volatile or internationally are faced with a volatile situation, employers need to be aware of situation, employers need to be aware of their responsibility to extract their their responsibility to extract their employees from the volatile or unsafe employees from the volatile or unsafe situation. situation.


Corporate and Governmental Corporate and Governmental TravelTravel

There are many organizations that offer There are many organizations that offer education and assistance to corporations and education and assistance to corporations and government travel managers in the area of government travel managers in the area of employee travel. employee travel.

A few of these are: the Association of A few of these are: the Association of Corporate Travel Executives (www.acte.org), Corporate Travel Executives (www.acte.org), the Global Business Travel Association the Global Business Travel Association (www.gbta.org), and the Society of (www.gbta.org), and the Society of Government Travel Professionals Government Travel Professionals (www.shtp.org). You can learn more about (www.shtp.org). You can learn more about these groups by accessing their websites.these groups by accessing their websites.



The Global Congress on Legal, Safety, and The Global Congress on Legal, Safety, and Security Solutions in Travel is an annual Security Solutions in Travel is an annual event where professionals from all aspects event where professionals from all aspects of the travel industry can come together to of the travel industry can come together to discuss their legal, safety, and security discuss their legal, safety, and security experiences and best practices. experiences and best practices. To learn more about the Global CongressTo learn more about the Global Congress’’s s mission, and learn how to participate, visit mission, and learn how to participate, visit its website at its website at www.globalcongressontravel.com. www.globalcongressontravel.com.


Analyze the Situation 13.1Analyze the Situation 13.1

As part of a 3-day As part of a 3-day ““Mystery TourMystery Tour””, Joan , Joan Larson of Apex Travel, Inc., a Wisconsin-Larson of Apex Travel, Inc., a Wisconsin-based tour operator, contacted the based tour operator, contacted the Ragin Cajun restaurant in Illinois, for the Ragin Cajun restaurant in Illinois, for the purpose of reserving 120 seats for purpose of reserving 120 seats for dinner on a Friday night in September. dinner on a Friday night in September. The tour group arrived, and one male The tour group arrived, and one male group member, after three drinks, began group member, after three drinks, began making rude and suggestive comments making rude and suggestive comments to one of the restaurantto one of the restaurant’’s female s female servers.servers.



When Steve, the restaurant manager When Steve, the restaurant manager approached Gene, the Apex tour leader, approached Gene, the Apex tour leader, about the situation, Gene maintained the about the situation, Gene maintained the comments were probably made in harmless comments were probably made in harmless fun and should be overlooked by the fun and should be overlooked by the restaurant. restaurant. ““BesidesBesides””, state Gene, , state Gene, ““our bus is our bus is leaving to go back to our hotel in one hour leaving to go back to our hotel in one hour and that particular tour group member lives and that particular tour group member lives several hundred miles away and is unlikely several hundred miles away and is unlikely to ever see that server againto ever see that server again””. .



As the Ragin CajunAs the Ragin Cajun’’s restaurant manager:s restaurant manager:1.1. What are your legal responsibilities to What are your legal responsibilities to

your server?your server?2.2. Who is responsible for controlling this Who is responsible for controlling this

guestguest’’s behavior?s behavior?3.3. How would you respond to Gene, the How would you respond to Gene, the

tour operator?tour operator?4.4. What potential liability does Apex face What potential liability does Apex face

in this situation?in this situation?


The Transportation IndustryThe Transportation Industry

AirlinesAirlines TrainsTrains Cruise ShipsCruise Ships BusesBuses Car rentalsCar rentals


Transportation and Common Transportation and Common CarriersCarriers

Legalese:Legalese:

Common Carrier Common Carrier – A company or – A company or individual that is in the regular individual that is in the regular business of transporting people business of transporting people and/or freight for a fee. Examples and/or freight for a fee. Examples include airlines, cruise lines, trains include airlines, cruise lines, trains and buses.and buses.



Legalese:Legalese:

Warsaw Convention Warsaw Convention – Short for the – Short for the Convention for the Unification of Certain Convention for the Unification of Certain Rules Relating to International Carriage Rules Relating to International Carriage by Air, signed at Warsaw on October 12, by Air, signed at Warsaw on October 12, 1929, this agreement set limits on the 1929, this agreement set limits on the liabilities of airlines that follow liabilities of airlines that follow established guidelines for the safe established guidelines for the safe operation of international airline flights. operation of international airline flights.



Legalese:Legalese:

Tariff Tariff – The agreement between an – The agreement between an airline and its passengers. When airline and its passengers. When purchasing a ticket, the passenger purchasing a ticket, the passenger agrees to the terms of the tariff.agrees to the terms of the tariff.



Legalese:Legalese:

Signatory Signatory – An entity that signs and – An entity that signs and agrees to abide by the terms of a agrees to abide by the terms of a document.document.


Search the Web Search the Web 13.713.7

Rail travel takes longer than air travel, but Rail travel takes longer than air travel, but passenger fares, in some cases, make it passenger fares, in some cases, make it more cost-effective. Log on to the Internet more cost-effective. Log on to the Internet and enter and enter www.amtrak.comwww.amtrak.com

1.1. At the site, price a passenger fare At the site, price a passenger fare between New York City and Chicago.between New York City and Chicago.

2.2. Now price the same trip by airplane on Now price the same trip by airplane on www.Travelocity.comwww.Travelocity.com

3.3. Compare the travel time involved with the Compare the travel time involved with the fare savings. To whom do you believe train fare savings. To whom do you believe train travel would be most appealing?travel would be most appealing?



Legalese:Legalese:

Maritime Law Maritime Law – Also called – Also called ““admiralty admiralty lawlaw”” or or ““the law of admiraltythe law of admiralty””, the , the laws, regulations, international laws, regulations, international agreements, and treaties that govern agreements, and treaties that govern activities in navigable waters.activities in navigable waters.


Potential Liability Issues for the Potential Liability Issues for the Transportation IndustryTransportation Industry

1.1. Legal jurisdiction.Legal jurisdiction.2.2. Overbooking.Overbooking.3.3. Responsibility for baggage.Responsibility for baggage.4.4. Unplanned changes in itinerary.Unplanned changes in itinerary.5.5. Industry-specific issues.Industry-specific issues.


TourismTourism

Legalese:Legalese:

Gaming Gaming – Legalized gambling.– Legalized gambling.


TourismTourism

Legalese:Legalese:

Time-share Time-share – A form of shared property – A form of shared property ownership in which a buyer acquires ownership in which a buyer acquires the right to occupy a piece of real the right to occupy a piece of real estate, such as a condominium in a estate, such as a condominium in a resort area, for a specific period of resort area, for a specific period of time each year.time each year.


TourismTourism Legalese:Legalese:

Amusement Park Amusement Park – An entertainment – An entertainment facility featuring rides, games, food, and facility featuring rides, games, food, and sometimes shows. Theme parks are sometimes shows. Theme parks are amusement parks in which the rides, amusement parks in which the rides, attractions, shows, and buildings revolve attractions, shows, and buildings revolve around a central theme or group of around a central theme or group of themes. Examples include the Disney themes. Examples include the Disney and Universal Studies owned and Universal Studies owned amusement parks.amusement parks.


Search the Web 13.Search the Web 13.88

Log on to the Internet and enter Log on to the Internet and enter www.nagra.com

1.1. At the site, click on About NAGRA.At the site, click on About NAGRA.2.2. Next, click on Vision and Goals.Next, click on Vision and Goals.3.3. Why would standardization among Why would standardization among

regulations be important for the regulations be important for the continued development of the continued development of the gaming industry?gaming industry?

http://www.nagra.com/


Potential Liability Issues for Potential Liability Issues for Gaming OperationsGaming Operations

1.1. Accountability for reckless gaming Accountability for reckless gaming behavior.behavior.

2.2. Employee working conditions.Employee working conditions.3.3. Internet gambling.Internet gambling.


Potential Liability Issues for Potential Liability Issues for Resort/Time-Resort/Time-sshare Operationshare Operations

1.1. Economic and Environmental Economic and Environmental impact of resorts and resort impact of resorts and resort activities.activities.

2.2. Deceptive sales tactics.Deceptive sales tactics.3.3. Rights in event of default.Rights in event of default.


Search the Web 13.Search the Web 13.99The time-share industry has been The time-share industry has been

helped tremendously by the entrance of helped tremendously by the entrance of large and well-established hotel large and well-established hotel companies seeking to promote the companies seeking to promote the resorts they own and operate.resorts they own and operate.Go to Go to www.hiltongrandvacations.comwww.hiltongrandvacations.com

1.1. Click on Learn About Ownership.Click on Learn About Ownership.2.2. Do you believe Hilton does a good job Do you believe Hilton does a good job

explaining the advantages and explaining the advantages and limitations of a time-share purchase?limitations of a time-share purchase?


TourismTourism

Legalese:Legalese:

Nondisturbance clause Nondisturbance clause – A clause in a – A clause in a contract that stipulates that leases or contract that stipulates that leases or other ownership investments in the other ownership investments in the property will be allowed to continue property will be allowed to continue uninterrupted in the event of a uninterrupted in the event of a default or insolvency by the default or insolvency by the landlord/seller.landlord/seller.


Potential Liability Issues for Potential Liability Issues for Amusement ParksAmusement Parks

1.1. Safety of activities.Safety of activities.2.2. Performance expectations.Performance expectations.3.3. Litigation related to employee Litigation related to employee

training.training.



Sandra Wilkens was a roller-coaster Sandra Wilkens was a roller-coaster enthusiast who, along with others, attended enthusiast who, along with others, attended the Harley Amusement parkthe Harley Amusement park’’s s ““Roller FestRoller Fest””, a , a POP (pay one price) event featuring unlimited POP (pay one price) event featuring unlimited roller-coaster riding by all attendees. Sandra, roller-coaster riding by all attendees. Sandra, 25 years old, paid the $50 admission fee and 25 years old, paid the $50 admission fee and was, at the time of her fatal accident, riding was, at the time of her fatal accident, riding the Superman, a wooden double-loop the Superman, a wooden double-loop coaster. On the final loop, Sandra was thrown coaster. On the final loop, Sandra was thrown from the coaster and killed. Witnesses say from the coaster and killed. Witnesses say she was standing in the coaster car as it she was standing in the coaster car as it approached the final loop. approached the final loop.



SandraSandra’’s family filed suit against the park s family filed suit against the park and its state ride inspectors, claiming and its state ride inspectors, claiming negligence because Sandra was placed in a negligence because Sandra was placed in a car where she had the ability to stand up. car where she had the ability to stand up. Park officials countered that all riders were Park officials countered that all riders were informed, via a public address system, not informed, via a public address system, not to stand during the rideto stand during the ride’’s operation. In s operation. In addition, they pointed to posted signs that addition, they pointed to posted signs that warned riders not to stand up during the warned riders not to stand up during the entire length of the ride. entire length of the ride.



Further, they said, the ride was Further, they said, the ride was operating properly, all rider restraints had operating properly, all rider restraints had been inspected and approved that been inspected and approved that morning, and Sandra had taken morning, and Sandra had taken inadvisable action to defeat the restraining inadvisable action to defeat the restraining devices built into the ride. devices built into the ride.



1.1. What level of responsibility should the park What level of responsibility should the park operators be assigned for Sandraoperators be assigned for Sandra’’s s behavior?behavior?

2.2. List five specific actions the park List five specific actions the park management could take or institute to help management could take or institute to help eliminate such guest behavior in the future.eliminate such guest behavior in the future.

3.3. What similar situations might you face in What similar situations might you face in your own area of hospitality where your own area of hospitality where responsibility for guest injury may be all or responsibility for guest injury may be all or partially related to guest behavior?partially related to guest behavior?


Search the Web Search the Web 13.1013.10E-commerce sites, by definition, must E-commerce sites, by definition, must

allow consumers to buy while at the sites. allow consumers to buy while at the sites. PayPal is one example of a credit-card PayPal is one example of a credit-card processing company required to allow such processing company required to allow such purchasing. Log on to the Internet and enter purchasing. Log on to the Internet and enter www.paypal.comwww.paypal.com

1.1. When you arrive, click on Business.When you arrive, click on Business.2.2. Next, review the different payment options.Next, review the different payment options.3.3. Describe the differences between these options.Describe the differences between these options.4.4. Which do you believe would be the best choice Which do you believe would be the best choice

for a business in the hospitality industry?for a business in the hospitality industry?


Online Travel SalesOnline Travel Sales

Legalese:Legalese:

Global Distribution System (GDS) Global Distribution System (GDS) – An – An interconnected computer system that interconnected computer system that connects travel professionals connects travel professionals worldwide to those companies selling worldwide to those companies selling travel services. travel services.


Legal Issues Related to Online Legal Issues Related to Online Travel SalesTravel Sales

1.1. Parties to the contract.Parties to the contract.2.2. Data interface issues.Data interface issues.3.3. Data security/ownership issues.Data security/ownership issues.4.4. Forum (venue) selection issues.Forum (venue) selection issues.5.5. Lawful advertising.Lawful advertising.


Search the Web Search the Web 13.1113.11Hospitality managers and service providers Hospitality managers and service providers

seeking to offer consumers the ability to seeking to offer consumers the ability to reserve online can choose from a variety reserve online can choose from a variety of options. Log on to the Internet and of options. Log on to the Internet and enter. enter. www.webervations.comwww.webervations.com

1.1. When you arrive, scroll down to Online When you arrive, scroll down to Online Reservations.Reservations.

2.2. Describe the differences between a Describe the differences between a ““reservation requestreservation request”” and a and a ““real time real time reservationreservation””..

3.3. Why would a hotel manager elect to Why would a hotel manager elect to choose one or the other?choose one or the other?


Legal Issues Related to Online Legal Issues Related to Online Travel SalesTravel Sales

Legalese:Legalese:

Forum (venue) selection clauseForum (venue) selection clause – A – A statement in a contract identifying statement in a contract identifying the agreed-on tribunal for resolving the agreed-on tribunal for resolving legal disputes related to the legal disputes related to the contractcontract’’s terms.s terms.


What Would You Do?What Would You Do?

You are the manager of a franchised, 90-You are the manager of a franchised, 90-room limited-service hotel property located room limited-service hotel property located across the highway from 7 Flags. One of the across the highway from 7 Flags. One of the most popular packages your hotel sells includes most popular packages your hotel sells includes a two-night stay (in on Friday, out on Sunday a two-night stay (in on Friday, out on Sunday morning), complimentary breakfast, and tickets morning), complimentary breakfast, and tickets to 7 Flags. You purchase the tickets, in quantity, to 7 Flags. You purchase the tickets, in quantity, from the 7 Flags group sales department. Your from the 7 Flags group sales department. Your packages are marketed directly by your hotel packages are marketed directly by your hotel and sold through select travel agents to whom and sold through select travel agents to whom you pay a sales commission.you pay a sales commission.



At 3:00 p.m. on a Saturday afternoon in July, At 3:00 p.m. on a Saturday afternoon in July, lightning from a sever summer thunderstorm strikes lightning from a sever summer thunderstorm strikes a major electrical transformer in the area, causing a major electrical transformer in the area, causing an area power outage that includes the amusement an area power outage that includes the amusement p ark and results in the parkp ark and results in the park’’s immediate closure. s immediate closure. Your hotel is sold out. The power company is unsure Your hotel is sold out. The power company is unsure how long it will take to fully restore power, but its how long it will take to fully restore power, but its estimate is hours, not minutes. Your own hotel has a estimate is hours, not minutes. Your own hotel has a backup generator, thus essential hotel services such backup generator, thus essential hotel services such as emergency lighting and power to the property as emergency lighting and power to the property management system (PMS) are maintained. management system (PMS) are maintained.



Your lobby, however, is filled with families Your lobby, however, is filled with families seeking to check out (it is 4:30 p.m.) so they can seeking to check out (it is 4:30 p.m.) so they can leave the area and drive back to their homes leave the area and drive back to their homes (where most of them will have power). (where most of them will have power). Approximately 60 guests want to check out. None Approximately 60 guests want to check out. None of these guests believe they should have to pay of these guests believe they should have to pay for their Saturday night stay because, due to the for their Saturday night stay because, due to the power outage, they will not use their reserved power outage, they will not use their reserved room. Some want a refund for Friday night as room. Some want a refund for Friday night as well, claiming the hotel did not provide the well, claiming the hotel did not provide the complete two-day complete two-day ““packagepackage”” that was promised. that was promised.



1.1. Would you bill these 60 guests for Saturday Would you bill these 60 guests for Saturday nightnight’’s stay, even if they elect to leave?s stay, even if they elect to leave?

2.2. Would you give the guests any other Would you give the guests any other compensation?compensation?

3.3. Would your course of action be affected if you Would your course of action be affected if you learned the theme park had made the decision learned the theme park had made the decision to refund the price of admission to all those who to refund the price of admission to all those who entered the park that day?entered the park that day?


4.4. If the theme park had made the refund If the theme park had made the refund mentioned, do you believe the amount of mentioned, do you believe the amount of the refund belongs to the disappointed the refund belongs to the disappointed park attendee or to your hotel?park attendee or to your hotel?

5.5. Describe briefly how the decision you Describe briefly how the decision you make will affect:make will affect:

1.1. Your relationship with the theme parkYour relationship with the theme park’’s s management.management.

2.2. The relationship with your franchisor.The relationship with your franchisor.3.3. Your relationship with travel agents Your relationship with travel agents

marketing your package.marketing your package.



Rapid ReviewRapid Review

1.1. Identify the five major components of Identify the five major components of the travel industry.the travel industry.

2.2. Detail the legal relationship that exists Detail the legal relationship that exists between the three parties when a between the three parties when a travel agent sells to a client a travel travel agent sells to a client a travel package marketed by a tour operator.package marketed by a tour operator.

3.3. Specify at least two legal issues that Specify at least two legal issues that would be considered unique to the would be considered unique to the transportation industry.transportation industry.


Rapid ReviewRapid Review

6.6. Tribal gaming is a controversial issue in many Tribal gaming is a controversial issue in many communities. Prepare a list of five points communities. Prepare a list of five points explaining your support for or opposition to its explaining your support for or opposition to its expansion.expansion.

7.7. Write a paragraph explaining why you might Write a paragraph explaining why you might seek employment in the gaming, resort, or seek employment in the gaming, resort, or amusement park industries. What might be some amusement park industries. What might be some disadvantages of such employment?disadvantages of such employment?

8.8. The Internet is popular among travelers. Discuss The Internet is popular among travelers. Discuss your view of how the Internet will impact the your view of how the Internet will impact the travel agent and tour operator segments of the travel agent and tour operator segments of the travel industry in the coming years.travel industry in the coming years.

Chapter 13

Documents

travel services

aspects of travel

travel association

john wiley sons

international travel

international travel

travel agent associations

rights reservedtravellegalese