Chater11 CHAPTER 11 MANAGING KNOWLEDGE CHAPTER 11 MANAGING KNOWLEDGE THE KNOWLEDGE MANAGEMENT LANDSCAPE Important Dimensions of Knowledge The Knowledge Management Value Chain Types of Knowledge Management Systems ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS Structured Knowledge Systems Semistructured Knowledge Systems Knowledge Network Systems Supporting Technologies: KNOWLEDGE WORK SYSTEMS Knowledge Workers and Knowledge Work Requirements of Knowledge Work Systems Examples of Knowledge Work Systems INTELLIGENT TECHNIQUES Roadmap
CHAPTER 11 MANAGING KNOWLEDGE. Roadmap. THE KNOWLEDGE MANAGEMENT LANDSCAPE Important Dimensions of Knowledge The Knowledge Management Value Chain Types of Knowledge Management Systems ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS Structured Knowledge Systems - PowerPoint PPT Presentation
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THE KNOWLEDGE MANAGEMENT LANDSCAPEImportant Dimensions of KnowledgeThe Knowledge Management Value ChainTypes of Knowledge Management SystemsENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMSStructured Knowledge SystemsSemistructured Knowledge SystemsKnowledge Network SystemsSupporting Technologies: KNOWLEDGE WORK SYSTEMSKnowledge Workers and Knowledge WorkRequirements of Knowledge Work SystemsExamples of Knowledge Work Systems
INTELLIGENT TECHNIQUES
Roadmap
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LEARNING OBJECTIVES
• Assess the role of knowledge management and knowledge management programs in business.
• Describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations.
• Describe the major types of knowledge work systems and assess how they provide value for firms.
• Evaluate the business benefits of using intelligent techniques for knowledge management.
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MANAGEMENT CHALLENGES
• Designing knowledge systems that genuinely enhance organizational performance
• Identifying and implementing appropriate organizational applications for artificial intelligence
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KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
KNOWLEDGE MANAGEMENT: SYSTEMATICALLY & ACTIVELY MANAGING AND LEVERAGING STORES OF KNOWLEDGE IN AN ORGANIZATION
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KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
KNOWLEDGE MANAGEMENT: Organizational learning mechanismsProcesses to create, gather, store, maintain,
disseminate knowledgeCHIEF KNOWLEDGE OFFICER (CKO)DIGITAL FIRM: Substantial use of info
technology enhances ability to sense, respond to environment
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KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
KNOWLEDGE MANAGEMENT:
Office Automation Systems (OAS)
Knowledge Work Systems (KWS)
Group Collaboration Systems (GCS)
Artificial Intelligence Applications (AI)
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INFORMATION AND KNOWLEDGE WORK SYSTEMS
INFORMATION WORK: Work consists primarily of creating, processing information
DATA WORKERS: People who process & disseminate organization’s paperwork
KNOWLEDGE WORKERS: People who design products or services or create new knowledge for organization
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MAJOR ROLES OF OFFICES
• COORDINATE WORK OF LOCAL PROFESSIONALS AND INFORMATION WORKERS
• COORDINATE WORK ACROSS LEVELS AND FUNCTIONS
• COUPLE ORGANIZATION TO EXTERNAL ENVIRONMENT
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OFFICE AUTOMATION SYSTEMS
MANAGING DOCUMENTS:
• CREATION
• STORAGE
• RETRIEVAL
• DISSEMINATION
• TECHNOLOGY: Word processing, desktop publishing, document imaging, Web publishing, work flow managers
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OFFICE AUTOMATION SYSTEMSSCHEDULING:
FOR INDIVIDUALS & GROUPS:• ELECTRONIC CALENDARS• GROUPWARE• INTRANETS