Chapter 10: Managing Interpersonal Conflicts Presentation prepared by Dr. Michael Pearson, Gretchen Gill, and Tim Scanlon of West Chester University PowerPoint.
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Chapter 10: Managing Interpersonal Conflicts
Presentation prepared by Dr. Michael Pearson, Gretchen Gill, and Tim
Scanlon of West Chester University
PowerPoint Presentation to accompany Looking Out, Looking In, Tenth Edition
• The Nature of Conflict• Personal Conflict Styles• Assertion Without Aggression: The Clear
Message Format• Conflict in Relational Systems• Variables in Conflict Styles• Methods of Conflict Resolution• Win-Win Communication Skills• Constructive Conflict: Questions and
Conflict is defined as an expressed struggle between two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.
• Expressed Struggle• Perceived Incompatible Goals• Perceived Scarce Rewards• Interdependence• Interference from the Other Party
Effective communication during conflict can keep good relationships strong. People who work through their conflicts using constructive skills are more satisfied with their relationships and with the outcomes of their conflicts.
Assertion Without Aggression: The Clear Message Format
Behavioral Description - an account that refers only toobservable phenomena; behavioral description should be objective, describing an event without interpreting it
Behavior
Interpretation - the process of attaching meaning tobehavior; there can be more than one interpretation attached to a behavior
It may be the most sensible, and sometimes it may be impossible to be rational. In these situations, let your frustrations out, but be sure your partner understands what you’re doing and that what ever you say doesn’t call for a response.
Show that it’s in your partner’s self-interest to work together with you, projecting both the favorable consequences of cooperating and the unfavorable consequences of competing. Also, you can boost the odds of getting your partner to cooperate by modeling the communication skills described in the book.