Chapter-1- Management Information System Self Assessment Questionsiimts.com/.../2013/01/Management-Information-System … · · 2013-01-13Chapter-1- Management Information System

Chapter-1- Management Information System

Self Assessment Questions

1. Information systems are composed of __________ basic components.

a) four

b) three

c) two

d) many

2. A human order taker can be bypassed when using a(n)

e) office automation system.

f) management information system.

g) transaction processing system.

h) decision support system.

3. The __________ can help you choose a product.

a) office automation system

b) management information system

c) transaction processing system

d) decision support system

4. The expert system uses a(n) __________ to select the most appropriate response.

a) inference engine

b) decision support system

c) knowledge base

d) data source

5. An intranet that is accessible by outside workers.

a) firewall

b) extranet

c) management information system

d) P2PN

6. __________ is the capability to continue as if nothing has happened, even after a major

component failure.

a) redundancy

b) interoperability

c) fault tolerance

d) backup

7. Striping with parity is also known as RAID __________.

a) 0

b) 1

c) 4

d) 6

8. A storage device that is connected directly to a network is an example of __________.

a) network attached storage

b) storage area network

c) direct attached storage

d) RAID

9. A tape library will use a robotic component called a(n) __________ to change and store

multiple tape cartridges.

a) RAID

b) backup device

c) redundant system

d) auto loader

10. More than one of the same component is an example of a __________ system.

a) scalable

b) redundant

c) RAID

d) back-up

11. Which of the following is (are) true of the EDP auditors?

a) they should have computer expertise

b) they will be replaced by traditional auditors in the near future

c) two of the above

d) currently, there is a very high demand for them, particularly from firms that use personal

computers

12. Controls of data communication deal with

a) the communication channel

b) the computer

c) terminals

d) All of the above

13. A lockbox service is used for

a) depositing cash when bank is closed

b) paying bank customer bills automatically

c) storing papers in a bank vault

d) depositing payments to bank customers

14. Critical path of the PERT chart is:

a) path which takes the longest time to complete the project

b) the shortest path

c) both of the above

d) path which takes the shortest time to complete the project

15. Inventory is also referred to as:

a) stock

b) warehouse capacity

c) materials

d) materials in hand

16. An EOQ formula is an example of a(n)

a) optimizing model

b) static model

c) deterministic model

d) All of the above

17. _____ are knowledge based system to which present rules are applied to solve a particular

problem.

a) ES

b) AI

c) KBS

d) Base rule 0

18. The _____ is a business-oriented data-processing association which publishes a monthly

journal, Data Management.

a) DPMA

b) CDP

c) CISA

d) ACM

19. The computer can potentially be used to monitor most of our actions, thus robbing us of

_____

a) tapping

b) privacy

c) back log

d) security

20. A systems theory of organization sees the firm as a

a) network of resource flows

b) system transforming inputs into outputs

c) physical system managed by a manager using a conceptual system

d) All of the above

Answers for Self Assessment Questions

1. (b) 2. (c) 3. (d) 4.(a) 5. (b)

6. (c) 7. (c) 8. (a) 9. (d) 10. (b)

11. (a) 12. (d) 13. (d) 14. (a) 15. (a)

16. (d) 17. (a) 18. (a) 19. (b) 20. (d)

Chapter-2- Introduction to Information Technology


1) Full form of "OS" is?

a) Order of significance

b) Operating system

c) Open software

d) Optical Sensor

2) The ribbon is used in ?

a) Laser Printer

b) Plotter

c) Ink-jet printer

d) Dot Matrix printer

3) Address book contains?

a) Email address

b) Phone numbers

c) People Names

d) All of the above

4) Full form of "DOCOMO" ?

a) Do Connect over Mobile

b) Do Communications Over the Mobile network

c) Dongle Communication Over Mobile

d) Do Communication Or More

5) Joystick is used to ?

a) Move cursor on the screen

b) Computer games

c) Both a and b

d) None of these

6) A DNS translates a domain name into what ?

a) Binary

b) Hex

c) IP

d) URL

7) When was the first e-mail sent ?

a) 1963

b) 1969

c) 1971

d) 1974

8) What type of memory is volatile ?

a) Cache

b) RAM

c) ROM

d) Hard Drive

9) Which of the below is not an iPhone 4 feature ?

a) 4G

b) Front facing camera

c) HD recording

d) Multitasking

10) Main memory is also known as ?

a) Auxiliary memory

b) Primery memory

c) Secondry memory

d) None of above

11) Who invented microprocessor ?

a) Joseph Jacquard

b) Herman H Goldstein

c) Marcian E Huff

d) George Boole

12) .INI extention refers to which kind of file ?

a) Image file

b) System file

c) Hypertext related file

d) Image color matching profile file

13) Who built the world's first binary digit computer ?

a) Alan Turing

b) Konrad Zuse

c) George Boole

d) Ken Thompson

14) What is VCM ?

a) Virtual Connection Manager

b) Virtual Channel Memory

c) Video Controlled Modem

d) Voice Connection Module

15) Who is largely responsible for breaking the German Enigma Codes created a test provided a

foundation for artificial intelligence ?

a) Alan Turing

b) Jeff Bezos

c) George Boole

d) Charles Babbage

16) Who co - founded Hotmail in 1996 and then sold the company to microsoft ?

a) Shawn Fanning

b) Ada Byron Lovelace

c) Sabeer Bhatia

d) Ray Tomlinson

17) What was the first ARPANET message?

a) Hello world

b) Cyberspace, the final frontier

c) mary has a little lamp

d) Lo

18) Where are the headquarters of Microsoft located ?

a) Santa Clara

b) Tucson

c) Redmond

d) Richmond

19) What does DOCSIS stands for ?

a) Data over cable service internet standard

b) Data over cable security internet standard

c) Data over cable secure international standard

d) Data over cable service interface srandard

20) Who designed the first electronic computer - ENIAC?

a) Von Neumann

b) Joseph M Jacquard

c) J.P.Eckert and J.W.Mauchly

d) All of above


1. (b) 2. (d) 3. (d) 4.(b) 5. (c)

6. (c) 7. (c) 8. (b) 9. (a) 10. (b)

11. (c) 12. (b) 13. (b) 14. (b) 15. (a)

16. (c) 17. (d) 18. (a) 19. (d) 20. (c)

Chapter-3-Organization and Information Systems


1. Which of the following is true about business strategies?

a) An organization should stick with its strategy for the life of the business.

b) All firms within an industry will adopt the same strategy.

c) Well defined missions make strategy development much easier.

d) Strategies are formulated independently of SWOT analysis.

2. The fundamental purpose for the existence of any organization is described by its

a) policies

b) mission

c) procedures

d) strategy

3. Which of the following activities takes place once the mission has been developed?

a) The firm develops alternative or back-up missions in case the original mission fails.

b) The functional areas develop their functional area strategies.

c) The functional areas develop their supporting missions.

d) The ten OM decision areas are prioritized.

4. Which of the following statements about organizational missions is false?

a) They reflect a company's purpose.

b) They indicate what a company intends to contribute to society.

c) They are formulated after strategies are known.

d) They define a company's reason for existence.

5. Which of the following is not a key way in which business organizations compete with one-

another?

a) production cost

b) quality

c) product duplication

d) flexibility

6. A strategy is a(n)

a) set of opportunities in the marketplace

b) broad statement of purpose

c) simulation used to test various product line options

d) action plan to achieve the mission

7. An information system always:

a) transforms inputs to information.

b) is computer-based.

c) requires hardware even if only a pencil.

d) none of these

8. Operating systems software is primarily aimed at supporting business users in their tasks.

a) False

b) True

9. Operating systems software is primarily aimed at controlling the operation of system

components such as input and output devices and the processor.

a) False

b) True

10. An example of an information to support strategic management is:

a) Business Intelligence system.

b) Spreadsheet model of income projections.

c) Electronic Document management system.

d) None of these

11. An example of an information to support operational management is:

a) Business Intelligence systems.

b) Electronic Document management system.

c) Spreadsheet model of income projections.

d) All of these

12. An example of an information to support tactical management is:

a) Business intelligence systems.

b) Electronic Document management system.

c) Spreadsheet model of income projections.

d) None of these

13. Which type of software is focused on supporting communication, collaboration and

coordination?

a) E-business software.

b) SCM software.

c) Groupware.

d) CRM software.

14. An application used in an organization which runs on a managed server external to the

company is best known as:

a) packaged software.

b) bespoke software.

c) an application Service Provider solution.

d) object-oriented software.

15. The criterion used to assess how user and business needs are met in software is:

a) security.

b) compatibility.

c) functionality.

d) scalability.

16. E-business software is best defined as to manage:

a) buy-side applications.

b) sell-side e-commerce applications.

c) internal administrative applications.

d) all of these

17. What term refers to the structure, and substructures, of an organization's information

systems?

a) Subsystems

b) System formations

c) IT Configurations

d) Infrastructure

18. When two or more computers are able to share information, what is this called?

a) Shared systems

b) Interoperability

c) Information interchange

d) Data exchange

19. When there is little or no exchange of information within an organization's information

systems, we say that the systems are _____.

a) independent

b) autonomous

c) self-sufficient

d) decentralized

20. When information and processing is spread throughout the organization via a network, we

say the systems are _____.

a) dependent

b) reliant

c) distributed

d) self-supporting


1. (c) 2. (b) 3. (c) 4.(c) 5. (c)

6. (d) 7. (c) 8. (a) 9. (a) 10. (c)

11. (b) 12. (d) 13. (c) 14. (c) 15. (c)

16. (d) 17. (d) 18. (b) 19. (d) 20. (c)

Chapter-4- Data Processing Systems


1. Which of the following is not a definition of data?

a) A series of facts that has not been distorted by noise.

b) A series of non-random symbols, numbers, values or words.

c) The record of an event or fact.

d) A series of facts obtained by observation or research and recorded.

2. Which of the following is not true of information?

Information:

a) involves placing data in some form of meaningful context.

b) is produced as a by-product of a transformation process.

c) involves transforming data using a defined process.

d) helps to reduce uncertainty, thereby improving decision behaviour.

3. Which of the following information characteristics belongs to the time dimension of

information quality?

a) Accuracy.

b) Reliability.

c) Relevance.

d) Frequency.

Which of the following information characteristics belongs to the content dimension of

information quality?

a) Accuracy.

b) Reliability.

c) Frequency.

d) Clarity.

5. Which of the following can be used to determine the tangible value of information?

a) Profit - cost of gathering information.

b) Labour costs - cost of gathering information.

c) Quality of information - cost of gathering information.

d) Value of information - cost of gathering information.

6. Which of the following is not one of the conceptual resources that might be owned by a

company?

a) Experience.

b) Personnel.

c) Information.

d) Knowledge.

7. Which of the following is an example of qualitative data?

a) Opinions.

b) Measurements.

c) Totals.

d) Production levels.

8. Which level of an organisation is responsible for setting medium-term goals and allocating

resources?

a) The tactical level.

b) The supervisory level.

c) The strategic level.

d) The executive level.The operational level.

9. Explicit knowledge is:

a) the same as information.

b) readily detailed in procedural manuals and databases.

c) the same as data.

d) intangible, it is based on experience on how to react to a situation.

10. Brech identifies four main elements of management. They are planning, control, co-

ordination and:

a) motivation.

b) centralisation.

c) the division of work.

d) discipline.

11. Which of the following might a manager be responsible for?

a) Formulating policies for the organisation as a whole.

b) Determining organisational objectives.

c) Implementing policy decisions.

d) All of the above.

12. One of the most popular ways of defining management is that it involves getting work done:

a) as quickly as possible.

b) through the efforts of other people.

c) with as little effort as possible.

d) through the efforts of other managers.

13. Managers require a combination of technical competence, social and human skills and

conceptual ability. Conceptual ability may be defined as:

a) the ability to apply specific knowledge, methods and skills to discrete tasks.

b) the ability to view the complexities of the operations of the organisation as a whole,

including environmental influences.

c) the ability to secure the effective use of human resources of the organisation.

d) all of the above.

14. Organizational structure is made up of key elements. Which of the following is not one of

these elements?

a) decentralization

b) centralization

c) co-ordination

d) chain of command

15. Which of the following is one of the six key elements a manager needs to consider when

designing an organization’s structure?

a) eliminating chain of command

b) work specialization

c) feminine organization

d) job design

16. One of the most popular ways to group activities is by:

a) geography.

b) functions.

c) process.

d) product.

17. Which of the following is true of an organisational structure?

a) It is relatively unchanging.

b) It is decided by the organisation’s top management.

c) It divides-up the organisation into its component parts and makes provision for

coordination and control of the parts.

d) All of the above

18. The two aspects of structure named by Child (1984) are:

a) differentiation and integration.

b) basic structure and integrating mechanisms.

c) configuration and specialization.

d) configuration and centralisation.

19. Which of the following is NOT one of the adverse consequences of structural defeiencies

identified in your text?

a) Lowered motivation and morale.

b) Conflict and lack of coordination.

c) Slow or poor quality decision making.

d) Industrial action, for example, strikes.

20. An advantage of a functionally grouped structure is that:

a) because product lines can be identified as cost centres, it facilitates financial control.

b) top management has more time to devote to long-term strategic issues.

c) it is easily understood by the people involved.

d) improved lateral communications.


1. (a) 2. (b) 3. (d) 4.(a) 5. (d)

6. (b) 7. (a) 8. (a) 9. (b) 10. (a)

11. (c) 12. (b) 13. (b) 14. (c) 15. (b)

16. (b) 17. (d) 18. (b) 19. (d) 20. (c)

Chapter-5- Data Sources and Data Management


1. An application that executes on separate PCs like this is called a(n) __________ application.

a) enterprise

b) distributed

c) tier

d) global

2. The most popular commercial DBMS.

a) Microsoft SQL Server

b) Microsoft Access

c) MySQL

d) Oracle

3. The ability of a database to grow as the data tracking needs grow is its __________.

a) scalability

b) expandability

c) maintainability

d) platform-independence

4. The most open source DBMS.

a) Microsoft SQL Server

b) Microsoft Access

c) MySQL

d) Oracle

5. A DBMS that runs on many different operating systems is said to be __________.

a) scalable

b) robust

c) platform independent

d) distributed

6. Search engines use a(n) __________ to automatically index sites.

a) crawler

b) query

c) enterprise

d) sitebuilder

7. The __________ performs document tracking.

a) distributed application

b) enterprise software

c) Oracle software

d) EDM software

8. An enterprise solution with data storage, a client interface and a security system is a(n)

__________ system.

a) 2-tier

b) 3-tier

c) 4-tier

d) n-tier

9. __________ will answer questions you did not think to ask of your data.

a) data mining

b) data extrapolation

c) knowledge discovery

d) data enlightenment

10. __________ is the clear leader for personal databases.

a) Microsoft Access

b) Microsoft FoxPro

c) Borland dBase

d) MySQL

11. Data scrubbing is which of the following?

a) A process to reject data from the data warehouse and to create the necessary indexes

b) A process to load the data in the data warehouse and to create the necessary indexes

c) A process to upgrade the quality of data after it is moved into a data warehouse

d) A process to upgrade the quality of data before it is moved into a data warehouse

12. The @active data warehouse architecture includes which of the following?

a) At least one data mart

b) Data that can extracted from numerous internal and external sources

c) Near real-time updates

d) All of the above.

13. A goal of data mining includes which of the following?

a) To explain some observed event or condition

b) To confirm that data exists

c) To analyze data for expected relationships

d) To create a new data warehouse

14. An operational system is which of the following?

a) A system that is used to run the business in real time and is based on historical data.

b) A system that is used to run the business in real time and is based on current data.

c) A system that is used to support decision making and is based on current data.

d) A system that is used to support decision making and is based on historical data.

15. A data warehouse is which of the following?

a) Can be updated by end users.

b) Contains numerous naming conventions and formats.

c) Organized around important subject areas.

d) Contains only current data.

16. What does the abbreviation DBMS stand for?

a) Digital Base Mapping System.

b) Database Manipulation Software.

c) Database Management System

d) Data Borrowing and Movement Software.

17. The advantages of Standard Query Language (SQL) include which of the following in

relation to GIS databases?

a) It is simple and easy to understand.

b) It is widely used.

c) It is good at handling geographical concepts.

d) All of these

18. Which of the following are characteristics of an RDBMS?

a) Data are organized in a series of two-dimensional tables each of which contains records

for one entity.

b) Tables are linked by common data known as keys.

c) Keys may be unique or have multiple occurrences in the database.

d) All of these

19. What is a 'tuple'?

a) A row or record in a database table.

b) Another name for a table in an RDBMS.

c) An attribute attached to a record.

d) Another name for the key linking different tables in a database.

20. Which of the following are issues to be considered by users of large corporate GIS databases?

a) The need to manage long transactions.

b) The need for multiple views or different windows into the same databases.

c) The need for concurrent access and multi-user update.

d) All of these


1. (b) 2. (d) 3. (a) 4.(c) 5. (c)

6. (a) 7. (d) 8. (b) 9. (c) 10. (a)

11. (d) 12. (d) 13. (a) 14. (b) 15. (c)

16. (c) 17. (d) 18. (d) 19. (a) 20. (d)

Chapter-6- System Concept


1. Which of the following is not a phase in the SDLC?

Planning

Development

RFP

Testing

2. Which of the following is a phase in the SDLC?

a) Analysis

b) Design

c) Testing

d) All of the above

3. Which of the following is not a phase in the SDLC?

a) Maintenance

b) Change

c) Design

d) None of the above

4. What is the first step in the SDLC?

Analysis

Design

Testing

Planning

5. What is the second step in the SDLC?

a) Analysis

b) Design

c) Testing

d) Planning

6. What is the third step in the SDLC?

a) Analysis

b) Design

c) Testing

d) Planning

7. Which major will benefit from learning about the SDLC?

a) Accounting

b) Information technology

c) Finance

d) All of the above

8. The design phase involves end-users and IT specialists working together to gather,

understand, and document the business requirements for the proposed system.

a) True

b) False

9. Modeling is the activity of drawing a graphical representation of a design.

a) True

b) False

10. The analysis phase develops the detailed steps the system must perform along with the

expected results of each step.

a) True

b) False

Answer: False Level: Medium Page: 210

11. Which activity is performed during the planning phase?

a) Define the system to be developed

b) Set the project scope

c) Develop the project plan

d) All of the above

12. Which activity is performed during the design phase?

a) Design system models

b) Set the project scope

c) Develop the project plan

d) Write the documentation

13. Which activity is performed during the implementation phase?

a) Build a help desk

b) Support system changes

c) Build the database and programs


14. Which activity is performed during the planning phase?

a) Develop the technical architecture

b) Develop the project plan

c) Develop the database

d) Develop the programs

15. What clearly defines the high-level system requirements?

a) Project scope

b) Project plan

c) Project milestone

d) Project manager

16. Enterprise resource planning (ERP)

a) has existed for over a decade

b) does not integrate well with functional areas other than operations

c) is inexpensive to implement

d) automates and integrates the majority of business processes

17. Enterprise resource planning (ERP)

a) has been made possible because of advances in hardware and software

b) uses client/server networks

c) creates commonality of databases

d) All of the above are true of ERP.

18. Which of the following is false concerning enterprise resource planning (ERP)?

a) It attempts to automate and integrate the majority of business processes.

b) It shares common data and practices across the enterprise.

c) It is inexpensive to implement.

d) It provides and accesses information in a real-time environment.

19. All of the following are advantages of enterprise resource planning (ERP) except it

a) creates commonality of databases

b) increases communications and collaboration worldwide

c) helps integrate multiple sites and business units

requires major changes in the company and its processes to im

20. What defines the what, when, and who questions of system development including all

activities to be performed, the individuals, or resources, who will perform the activities, and the

time required to complete each activity?

a) Project scope

b) Project plan

c) Project milestone

d) Project manager


1. (c) 2. (d) 3. (b) 4.(d) 5. (a)

6. (b) 7. (d) 8. (b) 9. (a) 10. (b)

11. (d) 12. (a) 13. (d) 14. (b) 15. (a)

16. (d) 17. (d) 18. (c) 19. (d) 20. (b)

Chapter-7- Kinds of Information Systems


1. Information systems that monitor the elementary activities and transactions of the

organizations are:

a) management-level systems.

b) operational-level systems.

c) knowledge-level systems.

d) strategic-level systems.

2. Projections and responses to queries are information output characteristics associated with

a(n):

a) DSS

b) MIS

c) ESS

d) TPS

3. Summary transaction data, high-volume data, and simple models are information inputs

characteristic of a(n):

a) DSS

b) MIS

c) ESS

d) TPS

4. Which of the following individuals typically have less formal, advanced educational degrees

and tend to process rather than create information?

a) knowledge workers

b) executives

c) systems analysts

d) data workers

5. Management information systems usually:

a) serve managers interested in weekly, monthly, and yearly results, not day-to-day

activities.

b) help managers make decisions that are unique, rapidly changing, and not easily specified

in advance.

c) provide managers with a generalized computing and telecommunications capacity that

can be applied to a changing array of problems.

d) perform and record the daily routine transactions necessary to the conduct of business.

6. Decision support systems usually:

a) serve managers interested in weekly, monthly, and yearly results, not day-to-day

activities.

b) help managers make decisions that are unique, rapidly changing, and not easily specified

in advance.

c) provide managers with a generalized computing and telecommunications capacity that

can be applied to a changing array of problems.

d) perform and record the daily routine transactions necessary to the conduct of business.

7. Identifying customers and markets using data on demographics, markets, consumer behavior,

and trends is an example of a(n):

a) operational-level sales and marketing information system.

b) knowledge-level sales and marketing information system.

c) management-level sales and marketing information system.

d) strategic-level sales and marketing information system.

8. Deciding where to locate new production facilities is a(n) example of a manufacturing and

production information system operating at the:

a) operational level.

b) management level.

c) knowledge level.

d) strategic level.

9. Preparing short-term budgets is an example of a finance and accounting information system

operating at the:



c) knowledge level.

d) strategic level.

10. Tracking employee training, skills, and performance appraisals is an example of a human

resource information system operating at the:



c) knowledge level.

d) strategic level.

11. Assembling a product, identifying customers and hiring employees are:

a) transactions.

b) phases.

c) business processes.

d) business functions.

12. Which of the following is a network of facilities for procuring materials, transforming raw

materials into intermediate and finished products, and distributing the finished products to

customers?

a) production chain

b) primary chain

c) supply chain

d) distribution chain

13. Information systems can facilitate supply chain management by:

a) tracking the status of orders.

b) rapidly communicating orders.

c) providing product specifications.

d) doing all of the above.

14. Enterprise systems support:

a) manufacturing processes.

b) financial and accounting processes.

c) human resource processes.

d) all of the above.

15. Which of the following uses a vertical industrial network?

a) Coca-Cola

b) Ford

c) General Motors

d) OASIS

16. A system that responds to changes in the environment and modifies its operation accordingly

is known as:

a) a deterministic system.

b) a probabilistic system.

c) an adaptive system.

d) a closed system.

17. In terms of the resources that support information systems, the procedures used by people

are an example of:

a) software resources.

b) data resources.

c) people resources.

d) hardware resources.

18. Which of the following is not one of the five competitive forces identified by Michael Porter?

a) The bargaining power of customers.

b) The threat of substitute products or services.

c) The threat of new entrants.

d) The threat of changes in the global economy.

19. Which category of computer-based information systems are concerned with supporting the

functional areas of an organization?

a) Office automation systems.

b) Expert systems.

c) Strategic information systems.

d) Business information systems.

20. Which category of computer-based information systems are concerned with improving

efficiency by applying information technology to common administrative tasks, such as creating

business documents?

a) Office automation systems.

b) Strategic information systems.

c) Expert systems.

d) Business information systems.


1. (b) 2. (c) 3. (b) 4.(d) 5. (a)

6. (b) 7. (b) 8. (d) 9. (b) 10. (a)

11. (c) 12. (c) 13. (d) 14. (d) 15. (a)

16. (c) 17. (a) 18. (d) 19. (d) 20. (a)

Chapter-8- Social Implications and Future Trends


1. Which of the following describes e-commerce?

a) Buying products from each other

b) Buying services from each other

c) Selling services from each other

d) All of the above

2. Which of the following is part of the four main segments for e-commerce?

a) B2B

b) B2C

c) C2B

d) All of the above

3. Which segment do eBay, Amazon.com, and LandsEnd.com belong?

a) B2Bs

b) B2Cs

c) C2Bs

d) C2Cs

4. Which segment focuses on consumers dealing with each other?

a) B2B

b) B2C

c) C2B

d) C2C

5. Which segment is eBay an example?

a) B2B

b) C2B

c) C2C


6. Which segment is most of the media's attention focused on?

a) B2B

b) B2C

c) C2B

d) C2C

7. In which segment is the dollar volume of e-commerce expected to be concentrated?

a) B2B

b) B2C

c) C2B

d) C2C

8. What combines purchase requests from multiple buyers into a single large order, which

justifies a discount from the business?

a) Digital divide

b) Global digital divide

c) Demand aggregation


9. The best products to sell in B2C e-commerce are:

a) Small products

b) Digital products

c) Specialty products

d) Fresh products

10. Which products are people most likely to be more uncomfortable buying on the Internet?

a) Books

b) Furniture

c) Movies

d) All of the above

11. Which products are people most likely to be comfortable buying on the Internet?

a) Books

b) PCs

c) CDs

d) All of the above

12. Digital products are best suited for B2C e-commerce because they:

a) Are commodity like products

b) Can be mass-customized and personalized

c) Can be delivered at the time of purchase

d) All of the above

13. The set of marketing tools that the firm uses to pursue its marketing objectives in the target

market is called a(n):

a) Customer mix

b) Competitor mix

c) Marketing mix

d) All of the above

14. All of the following are techniques B2C e-commerce companies use to attract customers,

except:

a) Registering with search engines

b) Viral marketing

c) Online ads

d) Virtual marketing

15. What encourages users of a product or service supplied by a B2C company to ask friends to

join in as well?

a) Spam

b) Viral marketing

c) Affiliate programs


16. What is an arrangement made between e-commerce sites that direct users from one site to the

other?

a) Spam

b) Viral marketing

c) Affiliate programs


17. Which term represents a count of the number of people who visit one site, click on an ad, and

are taken to the site of the advertiser?

a) Affiliate programs

b) Click-throughs

c) Spam

d) All of the above

18. What is the percentage of customers who visit a Web site and actually buy something called?

a) Affiliate programs

b) Click-throughs

c) Spam

d) Conversion rate

19. What are materials used in production in a manufacturing company or are placed on the

shelf for sale in a retail environment?

a) Direct materials

b) Indirect materials

c) EDI


20. What are materials that are necessary for running a modern corporation, but do not relate to

the company's primary business activities?

a) Direct materials

b) Indirect materials

c) EDI



1. (d) 2. (d) 3. (b) 4.(d) 5. (d)

6. (b) 7. (c) 8. (a) 9. (b) 10. (b)

11. (d) 12. (d) 13. (c) 14. (d) 15. (b)

16. (c) 17. (b) 18. (d) 19. (a) 20. (b)

Chapter-9- Social Implications and Future Trends


1. Enterprise applications do all of the following EXCEPT:

a) Span the entire firm.

b) Treat functional areas as separate "islands" of information.

c) Integrate information from multiple functions.

d) Integrate business processes to enhance organizational performance.

2. These systems typically provide periodic reports rather than instant information on

operations:

a) strategic-level systems.

b) operational-level systems.

c) management-level systems.

d) knowledge-management systems.

3. ESSs are:

a) strategic-level systems.

b) management-level systems.

c) operational-level systems.

d) transaction-level systems.

4. A hotel reservation system would be classified as a(n):

a) transaction-level system.

b) management-level system.

c) operational-level system.

d) strategic-level system.

5. The major source of data for other systems are:

a) ESS.

b) TPS.

c) DSS.

d) MIS.

6. The most advanced graphics software in any system used by management is normally found

in:

a) TPS.

b) ESS.

c) intranets.

d) enterprise systems.

7. Unlike other types of information systems, these systems are NOT designated primarily to

solve specific problems:

a) executive support systems.

b) management information systems.

c) decision-support systems.

d) transaction processing systems.

8. In order to better serve its customers, a retail store will need to have information on the:

a) store inventory level.

b) past data on customer demand.

c) supply lead time.

d) store inventory level, customer demand data & supply lead time

9. Which functional role does IT not play in SCM?

a) Supply chain restructuring

b) Transaction execution

c) Collaboration and coordination

d) Performance measurement and reporting

10. IT in supply chain transaction execution is concerned with:

a) enabling managers to process and evaluate SCM-related decisions using different

optimization techniques.

b) cooperation and collaboration with suppliers, partners, etc. via the internet.

c) collection, generation, and storage of vast data and tracking of the same through

automated means.

d) measurement of the supply chain performance through data analysis tools.

11. IT in supply chain decision support is concerned with:

a) collection, generation, and storage of vast data and tracking of the same through

automated means.

b) cooperation and collaboration with suppliers, partners, etc. via the internet.

c) enabling managers to process and evaluate SCM-related decisions using different



12. IT in supply chain measurement and reporting is concerned with:

a) cooperation and collaboration with suppliers, partners, etc. via the internet.

b) enabling managers to process and evaluate SCM-related decisions using different


c) collection, generation, and storage of vast data and tracking of the same through

automated means.


13. Which of the following cannot be categorized under supply chain transaction execution?

a) Point of sale tracking system

b) Manufacturing execution system

c) Customer relationship management

d) Warehouse management system

14. An ERP system falls under:

a) Supply chain collaboration and coordination

b) Supply chain transaction execution

c) Supply chain performance measurement and reporting

d) Supply chain decision support

15. Which of the following does CPFR fall under?

a) Supply chain transaction execution

b) Supply chain collaboration and coordination

c) Supply chain decision support

d) Supply chain performance measurement and reporting

16. Which of the following does not characterize ERP II?

a) ERP II is concerned with optimization of supply chain through collaboration with

trading partners.

b) ERP II crosses all sectors and segments of business, including service, government and

asset-based industries.

c) In an ERP II system, the same information is available across the whole supply chain to

the authorized participants.

d) ERP II systems are monolithic and closed.

17. DSS in a supply chain helps managers in taking decisions of:

a) strategic level.

b) tactical level.

c) operational level

d) both strategic, tactical and operational level

18. Supply chain decision support pertaining to specific products produced at specific plants in a

specific quantity falls under:

a) supply chain decision support at strategic level.

b) supply chain decision support at tactical level.

c) supply chain decision support at operational level.

d) either at strategic level or at tactical level

19. Which of the following does not fall under supply chain measurement metrics?

a) Supply chain planning metrics

b) ERP metrics

c) CRM metrics

d) Transport planning metrics

20. ‘Dwell time through supply chain’ is categorized under:

a) CRM metrics.

b) ERP metrics.

c) transport planning metrics

d) supply chain planning metrics.


1. (b) 2. (c) 3. (a) 4.(a) 5. (b)

6. (b) 7. (a) 8. (d) 9. (a) 10. (c)

11. (c) 12. (d) 13. (c) 14. (b) 15. (b)

16. (d) 17. (d) 18. (b) 19. (d) 20. (d)

Chapter-10- Security and Ethical Challenges


1. Which one of the following statements is NOT included in the definition of The

Association of Information Technology Professionals (ATIP) computer crime as?

a) Unauthorized modification of software, data, or network resources

b) Unauthorized distribution of freeware software

c) Unauthorized copying of software

d) Unauthorized release of information

2. A _________ allows multiple users at an organization to legally use a software package

a) Copyright

b) Intellectual property

c) Site license

d) Diskpack

3. Which one of the following would NOT be considered as a way that a computer viruses

can enter a computer system?

a) E-mail and file attachments

b) Borrowed copies of software

c) Downloaded copies of shareware

d) Running antivirus programs

4. Which one of the following statements concerning the impact of the computer on the

quality of life is false?

a) Information technology has contributed to the increase in the quality of work.

b) The computer is partially responsible for the increased productivity and higher standard

of living we enjoy

c) Information technology has created some repetitive, routine, and monotonous jobs but

has also eliminated some monotonous or obnoxious tasks in the office and the factory。

d) Very few of the jobs created by the computer are challenging and require a high skill

level

5. Time and resource theft refers to the unauthorized use of computer systems and

networks. A common example could be when an employee uses a company-owned computer to

check on his stock portfolio.

a) True

b) False

6. A computer virus or worm is generally restricted to the computer on which it is

introduced.

a) True

b) False

7. Computer monitoring has been criticized as robbing workers of the dignity of their work,

because it creates an "electronic sweatshop," where workers are forced to work at a hectic pace

under poor working conditions.

a) True

b) False

8. Business ethics is concerned with the ethical questions that managers must confront as

part of their daily business decision-making. Your text outlines four principles of technology --

ethics proportionality, informed consent, justice, and minimized risk. Proportionality principle

states:

a) What is best for a given individual is right

b) The good achieved by technology must outweigh the harm or risk.

c) Those affected by technology should understand and accept the risk

d) Technology must be implemented so as to avoid all unnecessary risk.

9. Social contract theory states:

a) That managers are agents of the stockholders, and their only ethical responsibility is to

increase the profits of the business without violating the law or engaging in fraudulent

practices.

b) That companies have ethical responsibility to all members of society that allow

corporations to exist based on a social contract.

c) That managers have an ethical responsibility to manage a firm for the benefit of all of its

stakeholders who are all individuals and groups that have a stake in or claim on a

company.


10. The transmission of data through telecommunications lines in "scrambled" form is

known as:

a) Encryption transmission.

b) Parity checking transmission.

c) System security transmission.

d) Fail-safe transmission

11. Firewalls are described as the process of scrambling data or converting it, prior to

transmission, to a secret code that masks the meaning of the data to unauthorized recipients

c) True

d) False

12. Backup procedures involve making a copy of data in case of a system failure

e) True

f) False

13. Fault tolerant systems are computers that have multiple central processors, peripherals,

and system software and that are able to continue operations even if there is a major hardware or

software failure.

a) True

b) False

14. To be considered a computer crime, what needs to be involved in the crime?

a) Technology

b) Computers

c) Data

d) Networks

15. What category of software is designed to cause detriment to your computer?

a) Bugs

b) Malware

c) Systems software

d) Network snakes

16. What worm emailed people with the words "I LOVE YOU" in the year 2000?

a) The Love Bug

b) The Love Letter

c) The Valentine Connection

d) The Darling Link

17. What type of virus describes the awful consequences of not acting immediately?

a) Android

b) Spoofing

c) Misleading e-mail

d) Phishing

18. Which computer virus records every movement you make on your computer?

a) Malware Android

b) Key logger

c) DoS

d) Trapper

19. What is it called when someone changes the from section of an email so that the message you

receive appears to come from a person other than the one who sent it?

a) Spoofing

b) DoS

c) Spam

d) Trapper

20. What program would you use to gain administrative rights to someone's computer?

a) Bot

b) Executive Android

c) Rootkit

d) Trojan horse


1. (b) 2. (c) 3. (d) 4.(d) 5. (a)

6. (b) 7. (a) 8. (b) 9. (b) 10. (a)

11. (b) 12. (a) 13. (a) 14. (b) 15. (b)

16. (a) 17. (c) 18. (b) 19. (a) 20. (c)

Chapter-1- Management Information System Self Assessment Questionsiimts.com/.../2013/01/Management-Information-System … · · 2013-01-13Chapter-1- Management Information System

Documents